Sheraton New York Times Square Hotel

Highly disappointed with my stay here over this past weekend. For as much as I paid to stay here I expected to be accommodated a bit more than I was. Coffee maker in room was broken. No wash rags in room. Ice machine was broken on our floor. No refrigerator but told we could have one with a “small” fee. Had to pay for luggage to be locked up. 6 dollars per item. There was 4 of us. So that got expensive quickly when I’ve been coming to New York for years now and always locked up my luggage for free. When asking front desk for items I just spoke about we were treated as if we were a bother and very annoyed attitude. I’ll definitely never stay here again my next visit.

The receptionist who checked us in that evening was a disaster. She kept saying my account had insufficient funds and treated us horribly. I swiped all my cards, and the problem was the the sheraton POS system. I went to another, much kinder gentleman, and my cards worked perfectly. That woman was deplorable. Then, at checkout, they charged me $79 for breakfast when it should have been half that amount since I had my complimentary voucher, which they said was for use that evening. That Sheraton and its staff are disgusting. Decadent.

Tivemos problema com o quarto onde ficamos

Shocking service. Room booked and not available as hotel overbooked. Still waiting on refund!!!!!!

We really enjoyed staying at this hotel. The staff were really friendly, this hotel was clean, nice rooms, comfortable beds, great breakfast Buffett. This hotel is in walking distance to all the theaters, Rockerfeller Center, Radio City Music Hall, Times Square, Central Park, restaurants, and all types of stores. I will definitely book a stay at this hotel again.