Name: Crowne Plaza Suffern-Mahwah by IHG
Address: 3 Executive Boulevard, Montebello, New York, United States of America, Montebello, New York, US
Price range: $100–$347 per night
Rating: 8.5

What guests think

At Crowne Plaza Suffern-Mahwah by IHG, travelers often praise very clean, comfortable rooms, a friendly, helpful team, and an attractive atrium with convenient highway access, making it a solid choice for short stays and events.

However, recurring drawbacks include noise from the open atrium or thin walls, occasional maintenance issues with HVAC, TVs or phones, and mixed housekeeping experiences such as early knock-ins or cleanliness lapses. Guests like the on-site bar and breakfast options but several find the buffet pricey or average; parking is easy, yet EV chargers and a rear elevator have been unreliable at times, and there is no pool. Expect a comfortable, convenient stay with lively common areas, but consider requesting a quiet room away from the atrium.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Attractive atrium and on-site bar/restaurant create lively common areas; parking is easy and the gym is well equipped. Some noted limited or nonworking EV chargers and a rear-elevator outage, and the property does not have a pool.

Related guest reviews

10

Stephanie

Jul 18, 2025

·

Stayed 2 nights

The hotel is well maintained, beautiful lobby.

10

Michael

Jul 28, 2025

·

Stayed 1 night

Allowed to check in early. Restaurant on premises, had some kind of Cajun shrimp gnocchi. Delicious. Fitness room was perfect. Coffee was, well, hotel coffee (terrible, but what do you expect?). I would certainly come again.

6

Roman

Dec 31, 2023

·

Stayed 3 nights

Shower head has blue and green moldings. Since like nobody’s paying attention about cleaning that disgusting shower head. Called room service at 2:00 am because of teenagers noise at the hallways. But nothings been done. All rooms doesn’t have a bath tub. The property doesn’t have the pool. Gym at least are better.

10

Amanda

Sep 26, 2025

·

Stayed 2 nights

I recently stayed at the Crowne Plaza Suffern and had an outstanding experience! The rooms are impressively spacious and incredibly quiet, making it easy to relax and unwind. I loved having plenty of room to move around and feel comfortable during my stay. Parking was very accessible, which made getting in and out of the hotel a breeze. Additionally, the exercise room is well-equipped, allowing me to maintain my workout routine while traveling. Overall, I highly recommend the Crowne Plaza Suffern for anyone looking for a peaceful and convenient place to stay! Five stars all the way!

10

Rita Ann

Mar 22, 2025

·

Stayed 6 nights

Chantal was an amazing server and bar tender. She was welcoming, professional, and always had a smile. The only challenge was that the elevator in the back of the hotel was broken the entire time we were there. My parents are elderly and we were given rooms in the back of the hotel. They had to take the front elevator up and walk around to the back hallway. When we checked in on Thursday night we were told it would be fixed the next day. At time of check out, it was still not fixed.

10

Travis

Jul 3, 2025

·

Stayed 1 night

This property is very beautiful and maintained very well, the inside is stunning with a nice Koi pond. All the receptionist and staff were very nice and friendly. Being a Veteran i found this place to be very comfortable area while visiting NY, I definitely be coming back to stay.

10

Scott

Sep 7, 2023

·

Stayed 1 night

Outstanding breakfast valued at $32 for two people but only $8 for the two of us on Hotels.com. Excellent service. Two EV charging stations, one Telsa and one J1772.

8

Denise

Jun 17, 2025

·

Stayed 1 night

Front desk very efficient. Ground floor parking and room access super for pets.

10

Norma

Apr 10, 2025

·

Stayed 3 nights

All staff welcoming. One staff went out of her way to make me a great cup of coffee. Front desk always ready to answer any questions. The Food amazing and The bar as well drinks were great. Last night they had a live Band which was amazing and much needed just enjoy and dance. Only issue we had was the EV charging stations for our vehicle, more should be accessible and made sure to be working for guest staying. Overall I will revisit.

10

Jonathan

Aug 6, 2025

·

Stayed 1 night

Very nice property, would stay again! Dinner was great and staff turned on the fire pit outside. Very nice stay

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Cleanliness

Many guests report very clean rooms and well-kept public areas. A smaller but recurring set mention dirty bathrooms, odors, or finding bugs/hair, showing inconsistent housekeeping.

Related guest reviews

2

Thomas

Sep 6, 2024

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Stayed 1 night

Horrible. Room was dirty and the sink drain was clogged. The furniture in the room was also old and dirty. The hotel also over looks the freeway and is very noisy.

10

David Flynn

Jul 27, 2025

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Stayed 4 nights

Incredibly clean property, well maintained and staffed with friendly and helpful people.

8

Ronald

Jun 18, 2024

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Stayed 1 night

A pill, part of an envelope and hair was found on the floor in the room when we arrived.

6

joseph

Nov 7, 2025

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Stayed 1 night

Bathroom was not clean. Ceiling had mold or just lots of dust.

6

Paola

Apr 14, 2025

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Stayed 3 nights

The room needs renovation, the bathroom was dirty. And no trash bag in the garbage.

6

Nidhi

Sep 2, 2023

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Stayed 2 nights

property in need of updating. old facilities. musty odor in rooms

10

Patsy

Dec 28, 2024

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Stayed 1 night

I have nothing negative to say about my stay. I travel often, and this is the cleanest hotel I have ever visited!

10

Robyn

Aug 23, 2023

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Stayed 1 night

Most impressive was the cleanliness! And the hotel is beautiful inside, and great grounds.

2

Mark

May 15, 2023

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Stayed 1 night

The property was noisy. There was a wedding party and their music could be clearly heard in the guest room. I was transferred to another guest room that had dirty sheets only being transferred to another room that still had dirty sheets.

2

Orlando

Sep 20, 2025

·

Stayed 4 nights

Found live bugs in dresser drawer. Phone not working. No fan in bathroom. (Room 265) check in clerk copped attitude when pointed out. Waited for another room.(room 347). Hair in drawer, a/c blowing warm. Hair in drawer. Waited an hour for someone to come clean. Cigarette smoke infiltrated from smokers under window. Left after one night. Definitely not what I expected from such a highly rated hotel. Manager has videos of bugs moving around drawer.

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Rooms

Rooms are generally comfortable, often spacious and quiet, with many praising the beds and showers. Repeated issues include thin walls or atrium noise, HVAC not heating/cooling well, small bathrooms, peeling headboards, and some interior-facing windows that limit privacy.

Related guest reviews

10

Erica

Feb 7, 2025

·

Stayed 1 night

Its a very spacious hotel near the highway. Lots of rooms and a huge lounge area near a bar. The headbord fabric, in the room I was staying, is peeling. It need to be replaced. I stayed for one night. So far, I'd stay there again.

10

Amanda

Sep 26, 2025

·

Stayed 2 nights

I recently stayed at the Crowne Plaza Suffern and had an outstanding experience! The rooms are impressively spacious and incredibly quiet, making it easy to relax and unwind. I loved having plenty of room to move around and feel comfortable during my stay. Parking was very accessible, which made getting in and out of the hotel a breeze. Additionally, the exercise room is well-equipped, allowing me to maintain my workout routine while traveling. Overall, I highly recommend the Crowne Plaza Suffern for anyone looking for a peaceful and convenient place to stay! Five stars all the way!

8

Walter

Jul 9, 2025

·

Stayed 1 night

Overall the facility was very nice. Breakfast buffet and staff were excellent. The room was clean, but the AC was extremely loud and you could hear water dripping in pipes in the wall. Also, the TV remote was not working and the TV randomly came on at 2am.

10

SANDRA

Oct 14, 2025

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Stayed 1 night

Overall good stay. Clean, comfortable room. Although site and reservations stated 2 queen beds, they looked and felt like double bed size not queen size. One recommendation is to have some type of night stand on both side of the beds. There were no options to place any items on wall side of the bed, no options to plug anything on that side either.

6

Kelly

Feb 4, 2024

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Stayed 1 night

They should not have rooms facing the large interior area. We are on the first floor and people are right outside our windows and we can hear their conversations and hear suitcases rolling by. Only here one night or would ask to move. Many rooms face the inside so if you want a quiet stay ask that you not be on the area with people staring in at you. Check in lady was very nice but they could use having more staff working. Rooms need repair work with cracks in ceiling, broken tiles. Not dirty just well used. Time for a refresh.

6

Dr. Kenneth

Nov 26, 2023

·

Stayed 1 night

I would’ve given this place much higher marks if the cooling system in our room worked. I had the thermostat set on “cool” and 65 degrees but the room wouldn’t cool off below 72 and there were no windows and for me and my family, that feels hot and uncomfortable. 69 is reasonable and I can sleep in that, but 72 is tough. I’m sure most people don’t mind 72; I do and a hotel should be able to meet its guests where the guest is.

2

Felix

May 26, 2025

·

Stayed 1 night

Paper thin walls You hear everything and everyone. Not for the light sleeper

10

Jason

Oct 14, 2025

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Stayed 1 night

Loved the wide open ground floor. It was beautiful. Everything was clean and well maintained. The room was great. It was clean and comfortable. An odd observation from me is that the shower had fantastic water pressure.

2

jason

May 24, 2025

·

Stayed 1 night

The Heating in the property was not working and the room was freezing They could only move us to a smaller room after a couple of hrs if complaining but the room we moved to was within the foyer and the noise from the people in the bar felt like they were sitting next to you We complained as we were all shattered but they literally waived a few drinks of our bill and that was it

8

Stephen

Jul 7, 2025

·

Stayed 1 night

We were given an adjoining room. The people next to us were loud and walls paper thin. Bed was soft and room window gave onto a corridor. We arrived there late and were there for a quick sleep over so didn’t fuss. Breakfast was great.

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Service

Staff are frequently described as friendly, helpful and responsive at the front desk, restaurant and bar. Some guests experienced rude or inattentive service, housekeeping entering too early, and uneven issue resolution or billing follow-up.

Related guest reviews

4

Brian

Feb 16, 2025

·

Stayed 1 night

Staff did not enforce "quiet hour" in lobby. Group was loud for hours after 11 p.m. (and I asked them to be quiet).

10

Yudy

Sep 1, 2025

·

Stayed 2 nights

The front desk helped us when we needed a cab after being stranded at the renaissance fair! very thankful for the service.

10

Mike

Sep 8, 2023

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Stayed 1 night

The check-in with Paige was so very pleasant. She juggles many requests at one time. And Pattie at the bar is beyond capable. Bravo!

10

jolene

Jul 30, 2025

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Stayed 1 night

Great check in…very helpful and did a quick check in so we could grab a bite before the restaurant closed.

6

Rainer

Sep 9, 2023

·

Stayed 1 night

Generell good value but the prepaid breakfast will be billed a second time onsite. I tried to get it back, sent already 2 reminders still not corrected after two months - very bad customer service

6

Karen

Jul 22, 2025

·

Stayed 2 nights

Front desk staff seemed annoyed except when checking out this morning Bartender was great Housekeepers great Your desk staff could use some intervention

2

Osman

Mar 14, 2024

·

Stayed 1 night

My wife and I stayed at this hotel for a night because of my son‘s robotic competition at the local community college unfortunately, one of the hotel staff members knocked on our door around 8 PM and decided to just walk in without giving us a chance to answer. Contacted the front desk spoke to supervisor who just blew it off, again the next day I spoke to supervisor on duty and was told it was an honest mistake. How does a hotel staff member just walk into an occupied room and not wait for it to be answered. With the amount of kids who is staying at this hotel because of the bias competition it’s very concerning that hotel staff are just walking into occupied rooms.

10

Robert

Jan 26, 2025

·

Stayed 1 night

Saskia at the front desk was phenomenal! She helped me get a car and a good deal to JFK and spent a lot of time helping me with this. I was really appreciative of this and she should be commended. She was really friendly and welcoming. Very needed after a stressful week of travels!!

10

PAMELA

Nov 12, 2025

·

Stayed 1 night

Everyone was friendly and helpful. The Bartender/Waiter was very nice, and we thoroughly enjoyed our dinner and drinks. The hotel was clean and well-maintained, and the beds were very comfortable. My only complaint would be with the breakfast waitress. If you are working for tips and taking a check with a tip included, look at your guest and say, 'Thank you.' It is NOT a guaranteed expenditure on our part.

10

Brian

Sep 19, 2025

·

Stayed 1 night

The room was beautiful and Nico at the front desk was outstanding.

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Location

Convenient off-highway location with ample parking, handy for local events and hospital visits. A few note it feels isolated with limited nearby dining, and trips to NYC or certain spots can take time.

Related guest reviews

10

Deborah

May 20, 2024

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Stayed 1 night

Hotel was great. Enjoyed our one night there. Convenient to highway access.

8

Bruce An

Jan 4, 2024

·

Massive venue. Ideal for hosting events, conferences, or large meetings with the need for accommodation. Also good for leisure travellers but a bit far for frugal traveller like myself, who's main destination was NYC. Still no regrets as gas was cheap in NJ (minutes away from hotel).

10

Sugey

Jul 8, 2024

·

Stayed 1 night

Is great and quiet location right off the highway! 👌

8

Susan

Aug 18, 2025

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Stayed 2 nights

I was visiting a relative in hospital and this hotel is about an eight minute or so drive from Good Samaritan hospital. Hotel itself is very nice, rooms are clean and attractive, bed was comfortable, staff were nice and dinner in the restaurant was very good. Waiter/bartender Chantal was great and very friendly. Hotel room price was reasonable. My only complaints are: 1. Bathroom had practically no space for toiletries. There was very little counter space so I had to keep my toiletries bag and flat iron in my luggage. I did like the makeup mirror attached to the wall though. 2. Breakfast was nothing special. It's a buffet with plenty of options to choose from, and a fresh omelette station but sausage links were hard and inedible after being in the chafing dish for awhile. We paid about $50.00 for two people who don't eat that much in the morning, so would have preferred the choice to order a la carte. We went to The Best Diner the next day and the breakfast was excellent. 3. Coffee in the lobby was cold every afternoon. I drink decaf and the coffee urn did not keep the coffee warm. The first day, I realized there was no microwave in my room to heat it up, so had to dump it. The next day, I found a microwave in the little market shop in the lobby, so I was able to heat it up. They should definitely pay attention to the coffee they offer guests all day and make sure it's nice and warm and fresh. Other than those few things, I liked the hotel and would stay there again.

10

Dana

Mar 30, 2024

·

Stayed 3 nights

In town for a few days for a small family reunion. Easy to find, beautiful natural surroundings. No Issues with the place. Clean, reasonably priced and friendly and helpful staff. Need a car if you want to shop eat off site etc. I would come here again.

10

Krstin

Aug 6, 2024

·

Stayed 1 night

Good location. Close to shopping

10

Maher

Nov 28, 2023

·

Stayed 5 nights

Good location

8

Leslie

Jan 30, 2025

·

Stayed 1 night

Good property. Little hard to get to because of all the business around.

10

Franklin

Aug 9, 2024

·

Stayed 1 night

Great hotel and location.

8

CHRISTINA

Mar 10, 2025

·

Stayed 2 nights

Close access to the highway

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Dining

The on-site bar and restaurant are often enjoyed, with made-to-order omelets praised. Several guests found the breakfast buffet overpriced or average, coffee sometimes cold, occasional slow service, and at times a limited menu.

Related guest reviews

8

Daisha

Oct 26, 2024

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Stayed 1 night

I liked yhat the property was right off the highway. Check in and out was quick and easy. Staff was very polite and professional.

8

Susan

Aug 18, 2025

·

Stayed 2 nights

I was visiting a relative in hospital and this hotel is about an eight minute or so drive from Good Samaritan hospital. Hotel itself is very nice, rooms are clean and attractive, bed was comfortable, staff were nice and dinner in the restaurant was very good. Waiter/bartender Chantal was great and very friendly. Hotel room price was reasonable. My only complaints are: 1. Bathroom had practically no space for toiletries. There was very little counter space so I had to keep my toiletries bag and flat iron in my luggage. I did like the makeup mirror attached to the wall though. 2. Breakfast was nothing special. It's a buffet with plenty of options to choose from, and a fresh omelette station but sausage links were hard and inedible after being in the chafing dish for awhile. We paid about $50.00 for two people who don't eat that much in the morning, so would have preferred the choice to order a la carte. We went to The Best Diner the next day and the breakfast was excellent. 3. Coffee in the lobby was cold every afternoon. I drink decaf and the coffee urn did not keep the coffee warm. The first day, I realized there was no microwave in my room to heat it up, so had to dump it. The next day, I found a microwave in the little market shop in the lobby, so I was able to heat it up. They should definitely pay attention to the coffee they offer guests all day and make sure it's nice and warm and fresh. Other than those few things, I liked the hotel and would stay there again.

8

Matthew

Jan 18, 2025

·

Stayed 1 night

Great service, wonderful bar and surpriaingly good restaurant.. A bit dated in decor, but, a nice place to stay for a business trip.

6

Gary

Jul 25, 2025

·

Stayed 1 night

Staff was great. Went above and beyond. It’s a solid spot to stay when just passing through. Couple of Critiques - main area like the waterfall wall, the foliage, and hanging lights in the atrium need to be dusted, rather badly - the hotel is kinda away from stuff. Which can be good or bad, it’s good for events like a wedding party or bar Mitzvah, but good luck with food or anything else around as I was just about exploring the area which made me go out for hours just to get to something - biggest complaint, the wait staff was super nice and the vibe was nice but the breakfast buffet is way too expensive for what’s offered. It’s the same stuff that would be at any other hotel and should be 8-10 bucks MAXIMUM. 22 dollars with tax is way too much for prepared eggs, soggy bacon and the usual fare from a FREE hotel breakfast. I did enjoy my time and would stay again, but I’d def never get the food again. Not for the price or quality. Staff was absolutely amazing and zero issues Beyond the nitpicking.

10

SOTHEA

Sep 4, 2023

·

Stayed 2 nights

Front Deck Staff Are Friendly and Helpful. Breakfast Buffet iS Good and The Chef Make Good Omelet..

10

Donald

Apr 26, 2025

·

Stayed 1 night

Great breakfast and dinner

8

Wyllshaun

Jan 19, 2025

·

Stayed 1 night

Awesome staff. Nice clean room and bathroom with fresh towels and linens will definitely stay again. The property is beautifully updated the best part of our stay was the fresh made to order omelettes and fresh made buffet style breakfast. Place was an A plus for us.

6

Lawrie

Aug 17, 2025

·

Stayed 2 nights

Big hotel with central atrium. Rooms are typical Holiday Inn. Bathrooms are very small. NO CARPET in bedrooms Bedding is average. Glass shower door is permanent so hard to gain access to controls only when in the shower Can hear guests above you. Food service- Breakfast is $21.95 each and buffet style with help - serves same food as a Holiday Inn with BIG COST. No lunch available and One entree selection for dinner. NO OTHER DINING AROUND HOTEL - have to order for delivery. Staff very accomodating. Not enought counter space in the bathroom for two people personal items. Closet is small.

10

Norma

Apr 10, 2025

·

Stayed 3 nights

All staff welcoming. One staff went out of her way to make me a great cup of coffee. Front desk always ready to answer any questions. The Food amazing and The bar as well drinks were great. Last night they had a live Band which was amazing and much needed just enjoy and dance. Only issue we had was the EV charging stations for our vehicle, more should be accessible and made sure to be working for guest staying. Overall I will revisit.

8

Martha

Apr 23, 2023

·

Stayed 3 nights

The room was great. Dining room was frigid. Much too cold. No maid service even though we left sign we were out. Ice machine on second floor. Much too far from room. No microwave. Recep staff very friendly and accommodating.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$105
February	$112
March	$123
April	$154
May	$140
June	$170
July	$165
August	$144
September	$173
October	$150
November	$144
December	$114

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9 $126	10 $126	11 $243	12 $246
13 $131	14 $125	15 $119	16 $131	17 $120	18 $196	19 $256
20 $163	21 $126	22 $119	23 $120	24 $134	25 $248	26 $289
27 $121	28 $120	29 $108	30 $108

Su	Mo	Tu	We	Th	Fr	Sa
				1 $100	2	3
4 $106	5 $106	6 $108	7 $106	8 $106	9 $347	10
11 $150	12 $106	13 $105	14 $108	15 $126	16	17
18 $111	19 $116	20 $117	21 $116	22 $110	23 $186	24
25 $108	26 $105	27 $109	28 $108	29 $111	30 $158	31 $145

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Monthly average prices

About this property

Location

Guest reviews

Very good

Who stays here?

What guests think

Property Policies

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Good to know

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FAQs about Crowne Plaza Suffern-Mahwah by IHG

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