SureStay Plus Hotel by Best Western Norman

This experience was below avarage for me. When arriving it looks promising, after getting to my room i see bugs in the bathroom. The toilet seat was broken. The shower drained so slow I was ankle deep. The room was a little out dated all around. It has an indoor pool but not heat and was really cold even for September. In the parking lot there was a continuous strong aroma. For myself Im sorry, but i will not be staying here again.

Room was clean. I was able to print a form from the business center computer after requesting printer paper and figuring out what wire wasn’t connected to give the computer internet access. Breakfast was fine. Nothing special. Just a quick overnight stay and would stay again if in the area.

The refrigerator make constant knocking noise and froze our food. The toilet tank lid was broke. The pool was closed for repairs. There was no breakfast even though listed under amenities. There was stuff spilled on dresser and wall not sure what. The paint was chipping on cabinets in bathroom. The window was painted white.

Rooms were under construction, pool was closed because of it.

I wish the pool was heated, however, it was very spacious and clean. Property was going under renovations, so it will be nice to visit again once done. My son and I both got splinters in our feet from some of the renovation debris and we did find a bug crawling on the wall. Other than those small hiccups, the staff were always nice and welcomed you in and wished you a wonderful day when you left.

Too many things didn't work... key locks on the room and facility didn't work properly. As a result, the back door was left unlocked most of the time. Lights over the sink and tub were out. Some TV functions didn't work. The exercise room was closed during our entire stay due to renovations.

When I pulled up I was skeptical of the outside. Inside it was clean. Recently carpeted throughout and painted. It was neat, organized and clean. Not a ton of amenities, but the basics. Snack machines, drink machines, ice, water and coffee 24/7. Breakfast had sausage, eggs, biscuits, gravy, fruit, yogurt, cereals, waffles and drinks. The showers put out sone good pressure too. It’s a good well kept hotel.

Enjoyed nice relaxing night with my boyfriend. It was such a spacious room, very comfortable king bed. The a/c unit worked really well. It was nice cool to sleep at night. The bathroom tub and shower felt so nice. Water was very hot and relaxing to the body. Love the indoor pool. Not hardly anyone there so you had some privacy.

Price is great but halls are dirty due to renovations. Pool area closed with new material boxes surrounding pool. Oh well. Quick overnight and on the road we go. Clerk was goid! Thanks.

Place is in a nice location, but in much need of repair. The curtains had tears on both panels, the telephone was broken, and the outside door light was just a wire hanging with no socket. The toilet was like a kid’s and hurts your back to get that low and the hair dryer cord hangs over the bathroom light switch. The pool was not heated so cold and only 4 foot deep. Breakfast was biscuits and gravy, scrambled eggs, muffins, fruit, and waffle maker.

Lovely room, clean. Staff were very sweet and accommodating.

The overall atmosphere was excellent. Although we noticed that our floor was under construction, dust was a high factor in our suite. Our mattress was stained, however, we were able to tell that cleaning efforts were made. Unfortunately we found a roach.

The room are out dated. Mold in the shower. Towels are paper thin. Smelled like smoke everyday even weed smell.

Thank you for letting us stay the night! Very clean space. Very quite. Very nice people

Very clean

Bathroom not very clean (previous guests hair on the floor and in shower) dirty socks under luggage shelf. TINY thin bath towels.

The mirrors were dirty, there was dust everywhere, and I saw multiple roaches scurrying about.

I was charged a deposit even though nothing was stated about one on their website, Expedia's website, or in my confirmation email. Sheets were dirty, bed skirt stained, curtains stained, had to find plugs for lamps, and the exhaust fan in the bathroom made the light fixture rattle making an awful noise. Stay somewhere else!

Clean room, close to restaurants, nice staff

Room was dirty had not been cleaned from previous person. Water dripped in bathtub room was hot.

Hot breakfast items were not very tasty, but ok. Room temp was a bit humid.

The bed size was falsely advertised. The bed that was supposed to be a King was the size of a double bed and the room with 2 double beds were the size of a large twin!!!

Ice box made noise tv only had two channels

Our room had no hot water in the shower.

The A/C wouldn’t make the hole room cool, it felt warm and the bed did not look like a king size bed

Room was perfect for a quick stay on our way to another place. Our room was clean and the bed was comfortable. The carpet and the chair had obvious pet stains all over them, but you did not smell it so it was fine. The furniture was older but well maintained other than the stains. They gave us no trouble with our late check in and got us taken care of quickly and were friendly and accommodating. The hotel is currently being renovated at per the signs to maybe the rooms will get a bit of TLC soon.

To start off the door would not open, had to get the night maintenance guy to come open it. Television was inoperable, air conditioning was inoperable. Fortunately the room was cool enough to sleep somewhat comfortably. The shower didn’t get any warmer then somewhat lukewarm, again fortunately it is not winter.

Great hotel near OU. Staff is super nice, room clean, bed a little stiff and towels could use a refresh. Room was humid even with AC running 24-7 but maybe that’s just Oklahoma. Great spot though for the price. Will be back!

New carpet and fresh paint it seemed. Building is old, but seemed clean. They said my room was ready but it wasn’t- got a readied room immediately after that. Room auto door lock didn’t work- fixed immediately. They had to plug in my a/c unit which made me think they had just wrapped up the minor remodel. The bed being really comfortable would cause me to go back…as long as the price stayed under $100.

I liked the location, the staff, and the lobby was kept well. I don’t like the bed, very hard and uncomfortable.

Nice and clean. Staff was very helpful and went out of their way to help us.

Very helpful staff

This is our go-to spot for Norman, OK. It is nice and clean and the front desk staff is always so nice and accomodating. Highly recommend.

The Patels (managers) were available, friendly, and professional. They were constantly cleaning and taking care of the property.

Nicky at the front desk was very flexible with us. We had a group that required 7 rooms, each with two beds. We had accidentally booked some single rooms and she made sure we were still accommodated.

Okay, so I'll start out by saying that most of our stay was really fantastic until the end and I will never be coming back here. We stayed 1 night on a Friday. We (me, my husband, and our daughter) were greeted by a super nice man at the front desk. He explained everything about the hotel from the pool, gym, and the breakfast, ect. Our stay was good, nice bathroom, fridge, microwave, and tv. We got breakfast in the morning and it was surprisingly good. So the bad part. Our family packed up. We picked up all the trash and gathered all of the linens and towels into the corners. We checked out. And this time it was an older lady at the front desk. She didn't even say hi or greet us or even smile. We told her we're checking out and I asked if we could have the 50$ deposit back. She immediately told me that we were smoking in our room and it smells like smoke snd she could barely walk in there. We were incredibky confused and told her that my husband does smokes but he goes outside and I don't allow it inside (I don't like the smell and second hand is horrible for you and plus it's obviously a hotel. You dont do that there unless you have a smoking room). And she told us we were lying and we won't be allowed to stay there anymore. She said she shouldn't even give us our deposit back but she would and it would be the last time. I told my husband to drop it because we got the money back as he was trying to talk to her about it. It was completely unfair and disrespectful to accuse u

Excellent customer service

Staff was amazing kind and friendly. Veey help ful!

The employees were exceptional. Especially Nickie the manager!

Took 25 minutes before someone came to the front desk to check in!! When got into the room found the coffee pot with old coffee filled with mold, no coffee or items to make coffee or cups! Had to go to the front desk to ask for these items!! Smoke detector is handing by the wires!! Will not use this facility again!!

Convenient to interstate and easy to find. Comfortable and clean.

Property is in a convenient location.

The elevator needs to be swept and mopped. The fixtures in the room need to be cleaned. Excellent location!!!! Restaurants, stores, gas stations, etc. all within walking distances.

Safe/quiet location with very friendly staff. A lot of shopping and food in the immediate area. Would definitely stay again.

Everything was great in the hotel. Clean spacious room with quiet ac and great shower. Breakfast in the morning was very tasty and everything was available except ok but plenty of other drinks available. The location is perfect, close to I 35 and many great places to eat and drink.

The place was conveniently located for the game

Really nice place to stay. Located near I-35 very easy access to restaurants and mall, movies.

Great place where touncan walk to all you need

This hotel was nice and clean and convenient to restaurants and OU. It suited our needs very well. It's a bidget-friendly hotel that is also safe and clean. The staff was friendly and welcoming. The breakfast was your typical fare, perhaps somewhat sparse, but it was a decent breakfast. No complaints from me!

Very friendly and engaging staff, proximity to OU, dining and shopping is great

If you are in Norman or Oklahoma City, definitely stay here. It looks like the hotel is getting a huge renovation and it was like brand new when we stayed. The breakfast is yummy too (they even had fresh biscuits and gravy!). Staff is so welcoming. We will stay here again.

I didn't like their breakfast options. We never got housekeeping services the entire stay

Hot breakfast items were not very tasty, but ok. Room temp was a bit humid.

Good no frills hotel. The staff was really nice, room was comfortable, and breakfast was good. Good deal for the price.

We had stained white towels. Breakfast offered no meat only eggs and waffle. $50 deposit. Otherwise, my bed was comfortable. Convenient to the casino venue. Convenient to a few eateries.

Everything was great in the hotel. Clean spacious room with quiet ac and great shower. Breakfast in the morning was very tasty and everything was available except ok but plenty of other drinks available. The location is perfect, close to I 35 and many great places to eat and drink.

Staff was friendly and helpful. The smoke detector in our first room kept beeping so they let us change rooms. Hotel was a bit run down but fairly clean. Breakfast was very limited. They had oatmeal packets but no microwave safe bowls. Overall though it was a decent stay for the price.

When I pulled up I was skeptical of the outside. Inside it was clean. Recently carpeted throughout and painted. It was neat, organized and clean. Not a ton of amenities, but the basics. Snack machines, drink machines, ice, water and coffee 24/7. Breakfast had sausage, eggs, biscuits, gravy, fruit, yogurt, cereals, waffles and drinks. The showers put out sone good pressure too. It’s a good well kept hotel.

was a clean room good service breakfast bar was clean and kept hot

Clean and well kept property. Good choices for breakfast