Best Western Harrisburg I-81 Grantville Hershey

Personnel was great and facility was good. Needs to be upkept a little more, especially pool area the water looked dirty/cloudy.

It was just out of the way for us. Room was clean. Pool was gross so kids couldnt swim. Which was inconvenience because they want to go the pool.

Checkin was painless and efficient; not happy with no meat offered for the breakfast but rest of it was fine. Got stuck in an elavator at 1:00 am for about half an hour till a desk clerk was able to manually get me out. Went to LL by mistake and then tried to go to 1st floor but would only move up a little and stop between floors which wouldn’t allow the doors to open. Didn’t matter what buttons I pushed it wouldn’t move. Elected to not push fire alarm to prevent full evacuation of hotel and dispatching of emergency fire equipment.

Best western hotel stays always seem to be the best for the price. Breakfast could’ve been better and the pool was cloudy but decent

The front desk was welcoming and helpful to get the two families we traveled with to have rooms next to each other. The rooms were clean and serviced daily. The breakfast was great and convenient. The only issues were the water pressure was terrible and the pool was foggy.

Easy to park with a trailer. Breakfast was great! Hotel is very clean.

Excellent Property. Staff Was Friendly. Pool Was Clean.

Clean, very polite staff, spacious room, comfortable beds. Plenty of parking and very convenient, right off the motorway.

Dirty place. Pool disgusting. Thank god it was Avery short stay on our way out to our final destination

Rooms are decent size, pool was really clean, and the suff were really friendly and helpful.

Place was really nice. Rooms were large and very clean. People really nice.

Check-in was simple. Conveniently located, but extremely noisy as it is adjacent to an interstate. Room was very dirty.

My room was not cleaned at all including changing of linens, bathtubs, bathroom, vacuum; we were given pool towels instead of fresh linens. The promised compensation has not been honored after 2 conversations and 3 telephone calls. The breakfast was, limited. My child only eats bacon and zero meat was offered.

Room was very big and nice. Breastfest was good...however after a long day and just wanted to sleep i pulled back the blanket and there was a stain on the sheets.

There was a cockroach in our room and when I informed the property they did nothing but attempt to step on it. The air conditioning vent was covered in dust. There was boogers on the shower curtain.

Hotel is nice. My room could have used better sheets. One the beds had a stain on the sheets. The pull out sofa didn’t have any bedding on and it was a stain on the mattress so we didn’t use it unfortunately. Carpet needed vacuuming a little too. The service there was good and breakfast was good. I would still return to the hotel. Just a little improvement in cleaning.

BED BUGS!!! My family and i decided to stay for 1 night as we were on a road trip and made a last minute reservation to spend the night at the best western, little did we know as we were gathering our things the next morning getting ready to check out next to my 2 month old that was laying on the bed we saw a bed bug crawling on the bed.. horrible experience as we did not want to take any bugs home with us, this caused great inconvenience for my family and manager refused to give us refund instead he wanted to give us reward point which i did not want bc why would i go back to stay with them.

The room was clean and the breakfast was great.

Clean room. Attentive staff

Very clean. Courteous staff. Good breakfast

Remote didn’t work for tv or cable box, outlets on lamps did not work

Air conditioner in our room cycled off and one every ten minutes throughout the night-woke me every time

Place was really nice. Rooms were large and very clean. People really nice.

Everything was great. Just one thing, it’s located near a highway so very noisy 24/7

Check-in was easy, there were some problems with the room (missing tub stopper, TV didn't work, internet wouldn't connect) but all those were resolved and we didn't have to change rooms. We enjoyed the bed -- it was very comfortable. The hot breakfast was delicious. The pool was functioning too, so we were very pleased with our stay.

No hot water

The front desk was welcoming and helpful to get the two families we traveled with to have rooms next to each other. The rooms were clean and serviced daily. The breakfast was great and convenient. The only issues were the water pressure was terrible and the pool was foggy.

The place is clean. Staffs are nice. The hotel building is close to highway. The rooms on the highway side is very noisy.

Clean, very polite staff, spacious room, comfortable beds. Plenty of parking and very convenient, right off the motorway.

My stay was great. Room was very large (king suite). Breakfast was good. Only thing I would do differently, would be to ask for a room on the side away from traffic. Heard traffic from the highway all night long. I stayed for 3 days, and was too lazy to move my stuff. Theyvwould have accommodated me they said when I mentioned it.

Rooms clean, check in fast, plenty of parking, expanded continental breakfast included. Only negative maids are very noisy in morning, and bang on door 1-2 hours prior to checkout. This happens every time we stay here and may deter us from staying here in the future.

we were to be there for 7 nights. when we arrived, I make it very clear that we wanted clean towels every day. the girl told me that was no problem, and the cleaner would be at our room at 9:30 the next morning and we could tell her also. we waited the next morning for her to come, and then just left. we came h back after supper and we had no clean towels. My husband had to go down and get some. The next morning, we stopped at the desk again and this time we were told that was impossible because the cleaner is suppose to stop every day for our room. So, we went out that day and came back after supper again, no clean towels and again, did not pick up dirty towels. My husband again went down to get us clean towels and take the dirty ones back. we stopped the next morning again, and were told the same thing, that they are to come to our room every day. I told her someone was lieing to her and it wasn't us. then we got that settled and we did get some servie, but we would ger amenities of either 3 of a kind, like 3 shampoos or we would get 3 lotions and etc. Then one day we met the cleaners in the hallway and realized they couldn't speak let alone read english. They have big problems there as a hotel to be able serve their guests.Very disappointed in that Best Western. For breakfast, we had the same thing every day.

The staff was exceptional—friendly and efficient.

Check in was horrible. Man at the front desk was really rude and too busy on his phone that he did not want to help with the check in. Room had a weird smell. Pool room smelt like too much chlorine and the pool water was so foggy. Breakfast was good

Staff were very friendly and helpful.

Although Dinish was fabulous at the front desk my initial experience with a blond headed lady was disappointing. She had no customer service whatsoever and when I asked for a receipt, she tried to talk me out of it. I got to my room after a 15 hour drive to find that my room key did not work. When I went back to the desk turns out she activated a totally different room. How safe is that?

We had no functioning AC and a flooded room. Our bathroom sink did not drain either. The rooms are not very clean you can tell the minimum is done for quick turn over. They provided credit due to our troubles however now it’s been weeks trying to get the refund applied to the card that the room was charged too. I have called and emailed they say they are fixing it it’s now been 2 weeks and it’s still incorrect. Really not impressed with the service here.

Check in employe was so sweet. My husband was a little out of breathe. And she ffered him a water

The property was clean and convenient. The breakfast was more than enough. Front desk employees where very friendly and helpful!!

It was a well-maintained property, and everyone was polite and professional. I think there should be a discount offered to people who are already in residence who want to extend their stay.

Good location for Hershey. Good price.

Easy on and off the highway for an overnight on way home- only one or 2 restaurants close by.

The hotel stay was great, especially for the price. There's not any restaurants or stores close by other than a gas station and dollar store.

Easy access to roads directly into hershey. Breakfast was great.

Convenient to the casino

The place is clean. Staffs are nice. The hotel building is close to highway. The rooms on the highway side is very noisy.

The hotel itself is nice, clean, comfortable. Good breakfast too. Only thing not good about it, is location. It is in a remote area with nothing around it and is right near a highway. U here the cars on the highway all night long.

Close to Hershey Park great room space nice swimming pool id recommend staying again when I go to Hershey park moving forward

The bedrooms had all necessary and the breakfast was nice too. There are a few restauration options in the area, but not many. Right next to the highway so perfect for a quick stop on a roadtrip.

Located right off from Interstate 81. Very close to Hersey Park. Great selection for the free breakfast. Clean. Conveniently located near gas station and a very good Italian restaurant.

Very crowded for what looked like a sporting event, wasn’t enough breakfast for everyone.

My room was not cleaned at all including changing of linens, bathtubs, bathroom, vacuum; we were given pool towels instead of fresh linens. The promised compensation has not been honored after 2 conversations and 3 telephone calls. The breakfast was, limited. My child only eats bacon and zero meat was offered.

Checkin was painless and efficient; not happy with no meat offered for the breakfast but rest of it was fine. Got stuck in an elavator at 1:00 am for about half an hour till a desk clerk was able to manually get me out. Went to LL by mistake and then tried to go to 1st floor but would only move up a little and stop between floors which wouldn’t allow the doors to open. Didn’t matter what buttons I pushed it wouldn’t move. Elected to not push fire alarm to prevent full evacuation of hotel and dispatching of emergency fire equipment.

Very pleasant and comfortable room, and friendly, helpful staff. Literally the only downside was the breakfast. There was no breakfast meat at all, and every item was of low enough quality that it was noticeable. The juices tasted "off," the fruit was nealy and unappealing, there was no milk offered, and every plate thrown away had large portions of breakfast left. Also, arranged oddly so that you had to walk to every part of the room to assemble a meal.

Excellent service - very clean- great breakfast

Everything was good! Excellent breakfast.

The air conditioning in the room did not work at all. Called front desk and they had no answers. Myself and children had trouble sleeping because of the heat in the room. Also requested towels, told they would be up shortly. Never showed up with towels , had to search for a worker (because no one was at the front desk) and even then it was trouble to get towels. Breakfast ran out quickly due to the crowd but workers took a good amount of time to refill food stations. Parking was ridiculous, had some random people in the parking lot sleeping, also 2 guys walking around property who didn’t look like they were up to any good. Not happy With this stay

The room was clean and the breakfast was great.

For the price you can't go wrong. Everything was great. Breakfast which is the one thing I check before I book anywhere was a 7 out of 10. No meats. But still worked out fine for me and the family. Biscuits and gravy, scrambled eggs, breads, potatos, juice milk cereal coffee.

The property was clean and convenient. The breakfast was more than enough. Front desk employees where very friendly and helpful!!