Extended Stay America Suites - Philadelphia - Horsham - Dresher Rd

Easy parking was a plus, but our overnight stay fell short. The room had a musty smell, outdated decor, and a pull-out bed that was uncomfortable due to springs and lack of linens. Breakfast offered only mini muffins and expired bars with no water or ice available. The intermittent heating disrupted our sleep. Limited amenities and no assistance compounded the disappointment. We couldn’t use the pull-out, forcing us to share the bed. Overall, a disappointing experience that made us eager to leave.

I needed something reasonable for an overnight stay, the woman who checked me in, RO, was very personable, and efficient. The grounds were well maintained, the room was mediocre, and not particularly clean, by my standards. I didn’t have any problems staying here. Didn’t seem to be very noisy, especially since I had my dog with me, and there was a dog in the room next to me. Didn’t hear a sound from either one all night.

Poor service. Long wait to check in. No hot water in shower. Iron gunked up. Ruined a new shirt. Noisy guests every nite. Only one elevator.

This place was just horrible. The hallways smell bad. I had a king suite with kitchen area: King size bed was lumpy and very uncomfortable. Very thin blankets and when I called the front desk to request extra blankets I was told they didn’t have any and that I should turn the heat on. No shower curtain! I called the front desk for one and they said housekeeping wasn’t there but they ‘would look for one’. They found one but I had to go get it. I requested it be brought to me and put up (at midnight after arriving from a long day of travel) and was told they couldn’t leave the front desk because they were working by themself. But yet, every single time I walked by that front desk there was no one there and a sign on the counter ‘be back soon’. I had to put that shower curtain up myself! Check in was horrible. The woman at the front desk said I had to wait for you who to come back so he could check me in. She was too busy on her cell phone! When you who came back he was just rude. I requested 2 room keys and was told I was only allowed 1 room key. Huh? I called and requested 2 boxes of extra tissues (my husband came down sick with fever and congestion) I was told I can only have 1. No silverware, glasses, plates, pots n pans….NOTHING! Absolutely NOTHING! I called about ice. NO ICE MACHINES ANYWHERE IN THIS HOTEL. I was told to fill the ice cube tray in the freezer and I’d have ice tomorrow. Or go buy some. Huh? Breakfast was a joke!

Although there were many elements that were disappointing about my stay, the most infuriating part was that I picked this location based on the advertised gym only to find out after check-in that they do not have a gym and never had a gym. The desk attendant seemed aware that they have false advertising out there and no effort was made to take responsibility for this fact.

No hot water for a shower on the second floor. Out of the 7 or 8 times coming or going, no one was at the front desk. The elevator and second floor hallway smells of weed or some other odor. Was not happy after already paying for the room in advance they wanted a $100 security deposit. What’s that all about? I have never been asked for that in the past. Won’t be staying with them again. One and done.

The property is very quiet. But they REALLY NEED RENOVATIONS, NEW APPLIANCES , AND LIGHTING IN THE HALLWAY. .THE SURROUNDING AREA IS VERY WELL KEPT & CLEAN & THE STAFF IS VERY COMPASSIONATE AND CARING HOWEVER CLEANLINESS IS A VERY IMPORTANT PART OF EVERYTHING & PLAYS A BIG ROLE.

This property list power due to storm in the area. No generators and no idea when power would be ba c k on so we had to leave only after 3 days. Staff was great but they had no idea when power would be restored. We have stayed here before and they were always pleasant and helpful. Not an elegant place but clean and great space.

I liked that it was across the street from a really nice walking park and playground. I didn't like that there was no lobby area to sit and wait after arriving early and before check-in time. I also didn't like that there was no 24-hour available coffee or in-room coffee maker. For a unit with a kitchenette, to have no coffee maker is a true oversight. I imagine we could have requested one, like we did for dishware, but I'm not sure about that. Also, the coffee ran out before the end of the breakfast service time and both containers were empty.

Dead bugs in the room. Stains on the bedsheet. Musty smell in the room. Dog hair and smell of smoke - Facilities have not been updated. 4am fire alarm went off our first night - staff was not available/present for questions or clarification. Guests unaware of situation and severity of fire alarm and were left wandering around. No one given notice whether it was an accident or real situation even after the fire alarm turned off.

I booked 2 rooms both had mouse dropping all over the bed and on the sofa bed as well. There was also mouse traps behind every furniture in both cabins. In one of the rooms only had hot steaming water (not even a drop of cold water). My daughter and I went down to the front desk we both explained both explained showed her the pictures and videos taken. I was expecting for her to at least walk over to the rooms but that never happend. We were just told that there was nothing she could do. She reported there was no other rooms to be transferred to and a refund was definitely not an option. The saddest part, my family of 3 children ages 7, 2, 8 month baby & my mother on a wheelchair had no other choice but to stay there because we arrived about 15 minutes to midnight. By the time we discovered all this it was already a little after midnight. I checked/called every hotel in the area unfortunately they all have a check in policy which varies from 3-4 pm, I contacted Expedia for a refund they reach out to verify this matter. Hotel front desk refused to give any information because there was no manager on site. Representative from Expedia sent an email to management, it’s been a week and no one has responded.

The entire floor and my room smelled like old cigs and old cooking smells. It was very outdated, dirty and dingy and I would never in my life stay here again.

I am 76 years old. I’ve stated lot of hotels in my life. This was absolutely the worst hotel I’ve ever stayed in. I have put my dog in better kennels than this place. It had standing water in the bathroom before I put my suitcase down. I went back and tried to get them to change my room. They would not do that mold in the bathtub filthy dirty even even the lightbulbs weren’t even even the same color do not do not book anyone into this hotel plus they overcharged me plus you have to give them $100 security deposit on top of the cost of the hotel room and you get that back in 3 to 5 days. Absolutely deplorable hotel should be torn down and I will be reporting it to the township Just because of it’s uncleanliness

This hotel is Disgusting. The floor was sticky. I should've known by how filthy the front doors to the building are. The bathroom sink didn't really work. The bed was sagged. Weird smells. I'll never stay at another Extended Stay again. This location ruined my faith in the entire franchise.

Property condition is very poor. Carpet in room was stained and dirty, laminate floor was dirty/ sticky, hair from former guest around bathroom, bathroom shower tile dirty/ stained, overall condition was very uncleanly needing serious updates and improvements

Booked this hotel because my hot water heater went out and me and my family needed to wash. Man listen that bathroom was disgustingly dirty. I would never come back here and I damn sure wasn't going to sleep there. The staff was good and fast but the property needs a serious deep clean!!!

Roaches an Mice droppings very disappointing! Thank you for refunding our money back!

Upon arriving to the hotel there was a police officer in the lobby and it smelled so bad of pot. Crazy that i have to pay an additional $100 deposit to make sure i don't smoke in my room by a hotel that smells so bad. Once settled in and looking for a place in town to eat a cockroach went running across the bed. If it was so late and i had more money we would of went somewhere else. I bought some bug spray and sprayed it around the room. I wouldn't recommend this place. I left the spray for the next guest. Do better.

Very dirty place to stay, smells very bad. I will not recommend it at all.

Well you get what you pay for. I booked for a 2 night "stay-cation." The room was worn and torn, the counter was torn out the ground, the drawer on the dresser was hanging and the ceiling in the shower was peeling terribly. I should've requested a change of room but I just had low expectations of the entire hotel. Breakfast is in a small space and its just granola bar and muffin...I will most likely never stay at this chain again. If you need a quick night or 2 stay where you'll only be in the room to sleep, then this is the place for you.

The property was nicer than I expected but the room had some run-down aspects, although very clean except for the tub/shower which had some issues (peeling paint inside the tub, oddly; and it had peeled and clogged the drain). The hairdryer was not working and was coming apart. The kitchenette was wonderful. The bed was comfortable. It was pretty quiet but we could hear the person above us get up at 3 a.m. both nights. The area was nice. The staff was efficient and professional, if not overly friendly but they met a smile when offered one and were pleasant when an effort was made to engage them.

Has a kitchenette but nothing to use in it, bathroom has mold, not even a cup to get water. no dining. not worth $100 a night for sure. Never again.

You always learn your lesson trying to save money! I will spend the money to stay at a hotel. First time at a place like this and well if I had to stay there for an extended period of time I would choose wisely! Shower water was barely warm and could never make it hot. Struggled to even pull the leaver to turn shower head on. Shower rod was loose so curtain didn’t go all the way across which meant water all over floor. Lucky I was first fooor TV was out dated and remote barely worked Microwave had rust all over it AC machine was very loud so I had to have TV on max to hear it or turn off AC Cabinets very old and cracked and hanging on barely I would consider this place Section 8 low income type of establishment. Just my observation of the rooms and the clients roaming around. Security NONE. Anyone can come in and out with out the front desk asking questions DoorDash just came and went as they pleased. For example!! Grad and Go breakfast muffins and nutrition bar. Very stale Coffee ok. No milk for Oatmeal Bed was not comfortable at all. Very hard and sheets were thin Just frustrated when you work hard for your money and you have to choose expense over budget friendly hotels I just want to understand how these places pass inspections and if by the signs in the room. Management checks the room after cleaning So how do you miss all the things I listed above?

They seem to be in the middle of renovations. Fresh coats of paint in hall ways. Room was clean and beds are comfortable. However the bathroom was in need of update. Tub looked dirty but it was because paint was coming off as it had been painted in years past.

I needed quiet. Originally, they put me facing the main road, and I said, NO! I can't hear the cars and trucks all night. They gave me a room facing the back. I went, did my show, came home, passed out. Fridge worked fine. I only wish thye had a black out curtain under the curtain, as at 6am, no matter what I did, the light poured in.

This hotel is really in need of renovations. From the outside, and from online photos, you really can’t tell how rundown it is. And the hallways have an unpleasant smell, like someone had been smoking and someone sprayed something to mask the smell. It was nice to have a full size refrigerator, but no pots to cook on the cooktop. The grab and go breakfast was just packs of instant oatmeal and a granola bar, with coffee. I don’t think I would stay here again.

Ac did not work.

Check in was easy. Staff at reception desk, especially Roe, were friendly and professional. The only things that sucked was the air conditioner was so LOUD, no USB ports, sheets on bed were too thin and pillows were not great. Otherwise not bad for the price.

Staff was super helpful. Room had full kitchen set up and you ask for what you need. Got a coffee maker and dishes for the bit of food I would eat in the room. Refridgerator was full apt. size so could hold lots of groceries if staying any length of time. Room was very large and closet spacious and drawer space excellent. Bed was very comfortable.

We had a wonderful and rejuvenating stay at Extended Stay America!! Our king sized bed was very comfortable and the room was nice and clean. Loved the full sized refrigerator in the room as well. But the main reason we are doing a review is that we wanted to recognize and commend the Front Desk Rep, Camia, for her friendly greeting and especially her general concern for our pleasant stay. Each time she saw us, she inquired about our comfort. You could just feel her pride in the brand she that represents right down to noticing that we were bringing in pop tarts and her suggesting that there is a toaster, coffee and other items available for us to use and enjoy. So thank you, Camia, for making us feel so welcome. You are great!!! We will definitely stay again if the opportunity arises.

Apparently when you book a room it’s not guaranteed and someone can choose to stay and you’re out of luck. I booked a room 11 days in advance and arrived to find I had no room and no one seemed to be the least bit concerned. There were no other hotels in the area that weren’t sold out or hundreds of dollars more. Expedia also couldn’t have been less apologetic about the experience. I will never book an extended stay again as “it is our policy to allow guests to extend their stay” and certainly won’t be using Expedia anymore either. I was traveling with two small children alone and 2.5 hours away from home. Never again. Hope this saves someone else from a stressful situation or paying an extra $100 more just to have someplace to sleep(I realize I’m lucky I could afford to do that and recognize others may not be!)

My go to hotel when I commute for work. Great staff, great service, clean and just what I need every time.

Arrived to c/i and the fd clerk was on the phone talking to someone about not knowing what to do not having enough rooms etc then was rude to the guy in front of us and refused him a walk in room saying they didn’t have enough rooms then it was our turn she told us it has “been a day let me tell you” ok unprofessional there (I used to be a gm for a major hotel chain for years) I informed her that we had a service animal she started to take an attitude requesting for a service animal card - 1) I informed them I had a service animal when reservation was made & 2) I explained it is illegal to ask for documentation you can only ask to questions she argued with me I even pulled up the law on this she refused to look at it said her boyfriend has a service animal and knows the laws well obviously she does not. She even asked what medical condition it provided for I said you can’t ask that with but the animal is trained to detect my boyfriends seizures and to calm him down when he senses one coming on. Now I didn’t have to explain that but she kept saying I don’t care my boyfriend has a service dog I know I’m not checking you in without papers. I called hotels.com they felt so bad for the discrimination on my boyfriend disability they gave us all our money back despite the hotel refusing to refund the room. I will be contacting a lawyer on our options as this discrimination was so horrible & I told her that she didn’t care she said even the woman behind us had a busted pipe in room &

The lady at the front desk was very rude , she couldn’t assist me with changing my name through the app and was being very rude about it and to not only stress the issue the rooms were horrible none up to date or anything

Clean room, friendly and patient staff!

The staff is very friendly and professional! My stay was superb!

I booked a reservation with expedia. I called the hotel to asked if there was a time I needed to check in by as I knew I would be arriving late. The front desk told me they were open 24 hours a day and I could check in any time. When I showed up at the hotel the front door was locked. I used the phone at the door to call the desk. When I told them I was there to check in they told me they were booked and did not have any rooms available. I explained I already had a reservation. They said still they were fully booked with no rooms available. So I was not able to stay and use my reservation the I booked. It was late, I Ubered to the hotel so at that point I was stuck with no room and no car.

Lovely stay at ESA mostly due to wonderful staff who were very kind and helpful. We had a couple of requests -- an extended check-out due to an online meeting I had to attend, and forks because the take-out restaurant didn't put any in the bag. Front desk staff were just lovely on both counts, providing forks and the extended time. Little things, yes, but that human connection of helping where needed makes a perfectly fine stay and truly excellent one! Much thanks!

Awful place. Nothing was clean. Staff was rude and NEVER at the front desk.

Location was key to our stay.

For one night it is fine, do not depend on thr grab n go brakfadt, nothing there for that. Convenient location

I needed something reasonable for an overnight stay, the woman who checked me in, RO, was very personable, and efficient. The grounds were well maintained, the room was mediocre, and not particularly clean, by my standards. I didn’t have any problems staying here. Didn’t seem to be very noisy, especially since I had my dog with me, and there was a dog in the room next to me. Didn’t hear a sound from either one all night.

For our stay it did what we needed it too. Nice place outside of the city.

Close to restaurants

Nice location

The lady at the check-in was rude and not helpful. I have a foreign drivers license but a valid DHS state ID and she still insisted we go dig out our passports. Apparently a DHS approved ID is not acceptable here. We were given a room key for a room which was torn apart and dirty and she seemed unaware of that. The second room had a non-working air conditioner. When we complained about these first two the desk lady made excuses and never made any effort at any kind of apology. We stayed in the third one but it was missing a cover on the bathroom fan, leaving an open hole. The water in the shower did not drain. The hairdryer was missing. There was no door on the closet but that did not bother us. There was also only one chair but that also was not a problem. I did not see any insects but my wife claims that when she went into the bathroom at night several things scurried away. This property needs to be temporarily closed and entirely renovated. It was the lowest cost option but very much overpriced and not in good condition. The location was good for us, and it's off the main road (Easton) and across from a park but still close to everyplace we needed to go. The area around the property outside is nice and peaceful.

The property is very quiet. But they REALLY NEED RENOVATIONS, NEW APPLIANCES , AND LIGHTING IN THE HALLWAY. .THE SURROUNDING AREA IS VERY WELL KEPT & CLEAN & THE STAFF IS VERY COMPASSIONATE AND CARING HOWEVER CLEANLINESS IS A VERY IMPORTANT PART OF EVERYTHING & PLAYS A BIG ROLE.

I liked that it was across the street from a really nice walking park and playground. I didn't like that there was no lobby area to sit and wait after arriving early and before check-in time. I also didn't like that there was no 24-hour available coffee or in-room coffee maker. For a unit with a kitchenette, to have no coffee maker is a true oversight. I imagine we could have requested one, like we did for dishware, but I'm not sure about that. Also, the coffee ran out before the end of the breakfast service time and both containers were empty.

Staff was super helpful. Room had full kitchen set up and you ask for what you need. Got a coffee maker and dishes for the bit of food I would eat in the room. Refridgerator was full apt. size so could hold lots of groceries if staying any length of time. Room was very large and closet spacious and drawer space excellent. Bed was very comfortable.

I thought they had a continental breakfast but it was a grab and go. Need to have a hair dryer in every room like most hotels do.

Hotel is advertised with breakfast included, is a complete lied.. NO BREAKFAST!! NONE.. Barely coffee to go. , a deposit 💵 is a MUST for all reservations.. be aware .. No housekeeping available unless requested .. quiet area, clean room, clean sheets , warm water & cheap motel.. not what is advertised, but good for a night sleep and go !

For one night it is fine, do not depend on thr grab n go brakfadt, nothing there for that. Convenient location

Beds were fine and hotel was quiet but the breakfast was just granola bars and coffee When coffee ran out they did not refill Room needed to be remodeled

Very little breakfast... only fruit and breakfast bars, packaged muffins, coffee. Occupants of hotel look like they live there. Carpets and drapes are outdated. If you're looking for an emergency overnightstay, its do-able.

Was my first and my last. Breakfast was just coffee and stale muffins. The bathroom was horrible. Don’t recommend it at all.

This hotel is really in need of renovations. From the outside, and from online photos, you really can’t tell how rundown it is. And the hallways have an unpleasant smell, like someone had been smoking and someone sprayed something to mask the smell. It was nice to have a full size refrigerator, but no pots to cook on the cooktop. The grab and go breakfast was just packs of instant oatmeal and a granola bar, with coffee. I don’t think I would stay here again.

On Thursday Morning they didn’t have anyone at the front desk for a couple of hours. Trying to get a container of shampoo but no one at front desk. Even called the phone. No answer. Ran out of food on the mediocre breakfast. No muffins. Just granola bars and oatmeal. No juice. They got our rooms wrong and gave us kings instead of 2 doubles in each room. Guy was very friendly when we checked in Wednesday afternoon.

There is no where to eat near by. you have to call for delivery. also they talk about grab and go breakfast and coffee in the morning however there was not nearly enough for the number of guests present and coffee pots were not refilled when empty.

Stove top was not cleaned, ceiling leaked though I was moved to another room. the stove in the alternate room was not clean either. In the first room the tub looked like there ws plaster around the drain. Again the "breakfast" was not nearly enough for all guests and it was noted that there were problems with deliveries of items. Again coffee pots were not kept full . Sadly I would not stay at an Extended Stay America again.