So, 1st off the staff was extremely helpful and very nice. We got conjoined rooms and there was a bit of a mix up on what i order and i could not get the accommodation I ordered, nor could i get a refund for it (the room i wanted was pricier) because i ordered it from hotel.com, so the Sheraton gave me and my family (6 of us) free breakfast for our stay, which was more than the refund would have been. They didnt hesitate to make up for it. The hotel itself was fine, some people complained about it being outdated, but it really was not bad at all. The pool rool was a bit cold, so the little ones didn't use the pool much because it was too cold, but it was clean and maybe in the summer would have been better. We were very disappointed that the hot tub was not filled (we called before our trip and we were told it was up and running), so that was a bummer. We also called to see if sesame place was in walking distance and we were told it was... so the catch is, it is very close, BUT you have to basically walk down a highway to get to it...and there are no side walks for most of the walk. We had 2 toddlers in strollers, so we weren't going to do that, so we had to pay 35 bucks to park at sesame place each day. Maybe if your kids were a little older, you could probably make it work. The breakfast at the Sheraton, university grille, was pretty good, not amazing, but good and convenient, plus they give you a good portion. All in all, I'd stay there again, especially for the price!
So, 1st off the staff was extremely helpful and very nice. We got conjoined rooms and there was a bit of a mix up on what i order and i could not get the accommodation I ordered, nor could i get a refund for it (the room i wanted was pricier) because i ordered it from hotel.com, so the Sheraton gave me and my family (6 of us) free breakfast for our stay, which was more than the refund would have been. They didnt hesitate to make up for it. The hotel itself was fine, some people complained about it being outdated, but it really was not bad at all. The pool rool was a bit cold, so the little ones didn't use the pool much because it was too cold, but it was clean and maybe in the summer would have been better. We were very disappointed that the hot tub was not filled (we called before our trip and we were told it was up and running), so that was a bummer. We also called to see if sesame place was in walking distance and we were told it was... so the catch is, it is very close, BUT you have to basically walk down a highway to get to it...and there are no side walks for most of the walk. We had 2 toddlers in strollers, so we weren't going to do that, so we had to pay 35 bucks to park at sesame place each day. Maybe if your kids were a little older, you could probably make it work. The breakfast at the Sheraton, university grille, was pretty good, not amazing, but good and convenient, plus they give you a good portion. All in all, I'd stay there again, especially for the price!