Fairfield Inn Myrtle Beach Broadway at the Beach

Pool and Hot tub clean, friendly staff.

No beach shuttle.

My stay was nice overall, but unfortunately it was disrupted when I was abruptly woken up at 8 AM by the fire alarm. I had to rush out of my room, only to find out it was a false alarm caused by someone pulling it. When I returned to the room, the alarm inside was still going off and staff were unable to turn it off. I was depending on that sleep because I had an 8-hour drive ahead of me. Due to the ongoing noise and the stress, I had to leave early and ended up driving with a major headache. I wanted to bring this to your attention, as it significantly impacted my stay and travel experience

I didn’t like the fact that the jacuzzi wasn’t working. The employee at the front desk told me they knew about it two days ago..

Safe parking.

Well, at first property was fine. Then they had a fire going on which scared the life out of me inconvenience me my sister 79 years old was staying there and it was not a good thing. It really made her pressure go up and made her not feel good after that. The alarm went off not once, but twice made her go out her room two times with a scare of her life so that’s what made it not be good so I would like to know if I can be compensated for that

No beach shuttle like expedia said

This hotel wasn’t horrible but it could have been better. The front doors get stuck as you walk into the lobby. The hot tub water was literally brown and the pool water was cloudy. I booked this hotel for the amenities but we weren’t able to use them. Our bathroom sink had a putrid smell coming from it. So bad that we couldn’t stand to brush our teeth. Luckily we only had to endure for one night. The room was clean. The breakfast was decent but the lady cleaning the bar was extremely rude. You could tell she hated her job. Front desk staff were very nice and friendly though!

Clean room, friendly staff, comfortable hot tub, ample parking, many attractions nearby

Was not informed that their pool was not in use.

There were bed bugs and I got bites all over my body.

Comfortable but could be cleaner and breakfast ok.

Very dirty room. Had awful smell and they even had a separate humidifier plugged in room. Never came to clean room and make bed

excellent customer service. clean and comfortable room. very satisfied

My room was terrible! It smelled so bad, like it had flooded and molded. Then they tried to cover it up with some kind of air freshener but that just made it worse. Luckily I was only staying one night.

Staff was playing in their cell phones upon arrival. Room had mold on the ceiling. Found a roach in the bathroom.

I was really impressed with the cleanliness of this hotel! They left the dirty out of Myrtle and I’m here for it! We would definitely stay here again! 10/10!

Room was clean, breakfast was great!

Shower door wouldn't close, mattress squeaked with any movement, no microwave, ceiling peeling in Bathroom, room smell old. Curtain dirty unmatched. For the price i wont book it again

The bathrooms had hair and tash on floor. Just need to be cleaned a little better.

The room itself was very nice and comfortable. The water pressure was very poor. The breakfast was a normal hotel breakfast. We aren’t people who like the sink outside of the shower and water closet either which this hotel had.

everything was ok till Come time to shower . The ceiling has a crack in it , plus the shower doesn't have a leak stop from running outside the shower. so the floor is flooded after you stop the shower leaking out the crack of the door. no fan is in the bathroom.

The Heating/Ac unit is extremely loud!

Property was clean, staff was kind, but very disappointed that the showers did not get warm/hot at all.

The room was small, and the bathroom area wasn't adequate for me and my wife. Also, the room was a little pricy for the distance it was from the beaches. Moreover, the free breakfast lacked variety and flavor. Still, there was only one elevator running for the whole building and all the guests. Despite the criticisms overall we enjoyed our stay.

The staff was very nice and helpful. Breakfast had good options like waffles, bagels, eggs, sausage, and cereal. The room was a bit dated, but clean. I did not sleep well due to the pillows on the bed. They were lumpy and not comfortable. Overall a decent stay for the price and location.

Shower door wouldn't close, mattress squeaked with any movement, no microwave, ceiling peeling in Bathroom, room smell old. Curtain dirty unmatched. For the price i wont book it again

Very clean, comfortable beds

Room air conditioning was not cooling its best.

The hotel itself was nice and clean. The bed was absolutely hard as a rock! We left with body aches and I probably would not come again because I could not take that pain again.

Was walking distance to Broadway at the beach lots of dining options, attractions, etc. Staff was amazing. Especially Kenyetta. I arrived several hours before check-in and she went out of her way to accommodate us.

Typical hotel. Standard double bed room with a fridge and decent TV. However, customer service was lacking. I purchased a $5 20 ounce soda, from the front desk. It ended up being a month and a half beyond the expiration date. It was flat. Even though staffing does not have full control of guests, kids did knock on our door and run, in the middle of the night. The worst part? The breakfast was decent, but the staff was not. As I was making my plate, a staff member barked at me, in a very rude manner, about where to put the tongs after I was done. I understand it can be frustrating when a customer does not place the tongs back into the provided tray... But don't get ugly with your customers. Definitely when they have done no wrong. Our two night stay was changed to a one night. I decided to lose the cost of the second night and find a much better hotel. I'm thankful for the Hampton, right at Broadway. If Marriott supports this level of poor customer service, they do not deserve your money. Maybe this employee just had a bad day... But it's impact is everlasting. Marriott did nothing to help resolve the issue. They claimed they would document my issues and work on making things better. So stay at your own risk. Like I said... This could have been a once in a lifetime thing, but it did not set well with us. My small kids were right beside me, as well. Not good...

Received excellent service on check in and out. Very impressed with outlook and cleanliness of rooms. Location is in perfect area for all activities

We stayed at this hotel previously and it was nice, so we figured we would stay here again. Stick with me here, you might read something interesting. We checked in and the desk lady was nice. We got to the room and it was not the king size bedroom we booked. I double check my booking at it said king room. Went back downstairs to speak with the lady at the desk. I politely asked why we were put in a double queen room and not a king. After a chuckle she said they didn’t have a room for that night and my booking through Expedia must be wrong. I showed her my booking invoice. She then told me that was all she would do and contact Expedia to resolve the issue. I went back up and chatted with the hotels.com online agent. They called on my be half which was kinda cool. Apparently she told them that this was an upgrade from what I paid for. Not the case, a king and double queen booked at the same price when I made the reservation (no cancellation policy too). So she lied to the poor person on the phone and all but laughed in my face. It was pretty clean. One pillow case was kinda orange and there was some sort of stain on the the other beds fitted sheet. You don’t get very good cell service in your room, even with all the cell antennas over broadway. Hotel.com gave me a 25 point credit, that was nice and I appreciate it. So thumbs up for hotels.com and thumbs down for the desk lady. So, first stay brought us back, but this one has run us off. This might be a isolated case but beware.

Amazing staff! Ms. Kim K helped me with check in and understood my needs for my special needs daughter!!!!! I will be staying again and hope to have the same room😊

Checked in late at night but the check in was super quick and the young man working the front desk was super helpful. Hotel rooms were nice and clean. Easy access to all areas of interest for our trip. Breakfast was decent. Waffles (long line to make), pork sausages, oatmeal, eggs, gravy, yogurt, milk, coffee, etc. Will definitely be booking again

Our stay was so so. The woman that checked us in was rude and not friendly at all. My mom wanted to pay cash and they would not allow her. She told her she couldn’t stay if she didn’t use a card. So I had to put it on my credit card. The breakfast had very few options for kids. The air didn’t work the greatest. The bathroom was dirty and the shower had crud in it.

Clean and convenient room, thank you Wanda!!!!! She was extremely nice and helpful.

10/10 would recommend to anyone. I hardly ever do reviews, but I definitely am taking time to write a good one for this place. Walked in for the first time and was greeted immediately with a smile by a gentleman and everything was smooth from there. All staff members are super friendly and have gone out of their way several times for us. Clean and well kept place! Would recommend to anyone especially people balling on a budget!

The ladies at the front desk were wonderful.Answered all of our questions very helpful.Their was one lady at the breakfast buffet that was rude to my husband he wanted to use a paper coffee cup to get orange juice she told him he couldn’t use that cup so he placed it on the counter she picked it up and walked around and put it on the other coffee cups my husband had a cold.We stayed seven nights and she was the only rude person we had a problem with because of her actions we couldn’t give five stars across the board. Thank you for listening.

Clean. Property was so close to attractions but quiet

Convenient location to restaurants, Broadway at the beach and close to other shopping areas.

great place to stay near airport

1. The property needs a renovation. The carpet in the hallway and rooms are old. 2. Room very humid so towels don't dry. Temp has to be 65 to combat the humidity. 3. Room refresh was spotty. I requested towels daily because they didn't dry. 4. Most staff were friendly. 5. Great location being just across from Broadway at the Beach. 6. Fireworks every night from 10-10:15p bothersome if you're an early to bed type. 7. Breakfast palatable but no meat variety. I was there for six breakfasts. For four, the meat was only turkey sausage. The other two, a low quality pork sausage was added. Powder eggs only. No grits.

Clean room . Nice staff . Close to Broadway on the beach

The stay was excellent peace and quiet. Loved the location for the attractions at broadway

This property is across from Broadway on the Beach with so many options. And convenient to the beach.

This hotel is away from the beaches, however the beaches are only 2 miles away. Its very close to Broadway on the Water.

Clean and within walkable distance to attraction.

Great hotel. Not walkable to beach but walkable to Broadway on the beach. Great stay!

Great location but room had an odor which mostly likely is due to carpet in rooms. Bathroom shower could be updated especially swing out door where water drips onto the floor and you have to use several towels to keep the water from leaking onto the floor Breakfast buffet was the same everyday with no change in food.

The breakfast is awesome. Employees friendly very clean

Great front desk staff. Breakfast was limited, not much choice, long queues, coffee and/or tea cold.

Kim was WONDERFUL! She assisted in checking me in when i had an issue with my booking online! Kim was very knowledgeable and went about and beyond to make sure my stay was good. The hotel was clean, as well as the pool area and there were various choices for breakfast options.

Breakfast had huge queues and all the items were finished. The times were from 6:30 to 9:30 and they would only replenish the items after 9am which was ridiculous. We had to either sit there waiting for it or just have eggs only. Sometimes everything was finished. Pathetic service

Checked in late at night but the check in was super quick and the young man working the front desk was super helpful. Hotel rooms were nice and clean. Easy access to all areas of interest for our trip. Breakfast was decent. Waffles (long line to make), pork sausages, oatmeal, eggs, gravy, yogurt, milk, coffee, etc. Will definitely be booking again

Good service . Employees real helpful. Breakfast menu it could have more variety.

The staff was very nice and helpful. Breakfast had good options like waffles, bagels, eggs, sausage, and cereal. The room was a bit dated, but clean. I did not sleep well due to the pillows on the bed. They were lumpy and not comfortable. Overall a decent stay for the price and location.

The ladies at the front desk were wonderful.Answered all of our questions very helpful.Their was one lady at the breakfast buffet that was rude to my husband he wanted to use a paper coffee cup to get orange juice she told him he couldn’t use that cup so he placed it on the counter she picked it up and walked around and put it on the other coffee cups my husband had a cold.We stayed seven nights and she was the only rude person we had a problem with because of her actions we couldn’t give five stars across the board. Thank you for listening.

Hotel was very clean. I loved the location to Broadway at the Beach. Breakfast buffet was okay, could use more variety. Overall a good experience.