Name: Holiday Inn Express & Suites Chattanooga-Hixson by IHG
Address: 4820 Hixson Pike, Hixson, Tennessee, United States of America, Hixson, Hamilton County, US
Price range: $91–$199 per night
Rating: 7.43

What guests think

At Holiday Inn Express & Suites Chattanooga-Hixson by IHG, travelers often praise friendly staff, generally clean rooms, and a convenient location, while noting maintenance wear, inconsistent housekeeping, and facilities frustrations like tight parking and pool or removed hot tub issues.

In room experiences range from spacious layouts and comfortable beds to reports of worn furniture, damaged blinds or fixtures, loud AC, and occasional noise. Breakfast is widely liked, especially the cinnamon rolls, but quality and availability vary at times, and coffee drew a few complaints. Overall, expect a practical stay with solid basics but uneven upkeep and amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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Facilities

Guests report recurring issues with the pool area and hot tub (often closed or removed), and parking can be tight or awkward for larger vehicles; a few enjoyed the pool when available.

Related guest reviews

6

Lisa

Feb 20, 2023

·

Stayed 2 nights

Whenever I book a hotel I always filter to find hotels with a hot tub. Their website shows a hot tub was available. I was very upset when we get checked in and was informed the hot tub was removed last year. Update your website if an amenity is not available. I would not have booked this hotel if I had known a hot tub was not available

6

Nicholas

Jul 4, 2024

·

Stayed 1 night

Parking was tight.

10

Ivan

Jul 27, 2025

·

Stayed 1 night

Overall my stay was excellent just needed more parking spots

10

Rima

Apr 7, 2024

·

Stayed 1 night

The staff was very friendly and helpful, and in fact allowed me to check in early. Breakfast was nice, as was the pool. The view from the window was not lovely but everything else was great.

4

Jason

Dec 1, 2024

·

Stayed 2 nights

The hotel needs some funds invested in it. The hot tub is boarded up and has been for a while from the looks of it. The rooms were clean and had decent bedding. I liked the bed and you had soft and hard pillows available. The hotel looks nice and clean but you can see it needs deep cleaning in the common areas. Our room had a cracked window and the parking lot had what appeared to be an abandoned car trailer. Although the rooms are marked no smoking, there was a lot of rooms being smoked in during our stay and I never heard the hotel say or do anything about it. The breakfast was below average. The quality seems lower than we have had in other holiday inns. The staff was nice but couldn’t answer simple questions like which pizza companies delivered to the hotel.

6

Melinda

Apr 2, 2025

·

Stayed 2 nights

Room was clean and comfortable. Pool was closed for maintenance during our stay. Breakfast was the usual for a Holiday Inn Express but the pancake machine wasn't operational either morning of our stay. Parking lot was not convenient for trailering a boat but the front desk attendant allowed us to use an outside outlet for charging. Would stay here again but not with a boat.

4

Brooke

Jun 11, 2024

·

Stayed 2 nights

I was refused my whole deposit back at check out due to "the sex smell" in the room, the woman at the front desk was rude as hell about the whole situation, the pool was in desperate need of chlorine, the pool water was slimy feeling and you can see green algae growing up the sides of the pool liner.

8

Michelle

Apr 7, 2024

·

Stayed 1 night

The night time manager was very kind and accommodating. Breakfast options were great! The hotel felt very safe. Good for families traveling with small children. The only thing I need fixed is the window in the pool room and the hot tub was advertised and not a functional amenity anymore.

10

Anna

Nov 13, 2024

·

Stayed 1 night

We would stay here again in a heartbeat! The hotel rooms were clean, nice size, great beds. The staff were all friendly and helpful. We enjoyed the breakfasts, and my husband loved the pool. It's location in Hixson was just what we needed, and the price was reasonable.

10

Byington

Mar 10, 2023

·

Stayed 4 nights

The parking is a disaster at this hotel!! Companies should be told to park large vehicles/trucks in the rear parking lot and not behind other vehicles. Otherwise, it's a great hotel. Breakfast was delicious every morning and more than expected for a hotel breakfast.

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Cleanliness

Feedback is mixed: many found rooms very clean, while several reported mold on bathroom ceilings, dirty or stained surfaces, and floors not vacuumed.

Related guest reviews

10

Kimberly

Dec 9, 2025

·

Stayed 1 night

I was able to check in early. Staff was friendly. Room was clean. I always check every hotel room before bringing my things in. This room was very clean. I’ve stayed here multiple times over the years with consistent service. Area feels safe. The only thing about breakfast was the hot food wasn’t as good as usual, but we did go down for breakfast right at the end of breakfast time. The other foods were fresh and we had plenty of choices for breakfast. We will definitely stay here again when coming back to the area.

4

Stacy

Jul 26, 2025

·

Stayed 1 night

I had to clean the bathroom toilet before i used it as it had old dried urine on the seat.

4

George

Aug 10, 2025

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Stayed 3 nights

I did not use any food service. What I did not like and found to be unsafe and disgusting was black mold in several places on the bathroom ceiling and rust on the bathroom fan. I brought the mold issue to someone at the front desk. Outside my window on the first floor there was a large pile of debris. Refrigerator, cabinets, all types of construction debris like it was from a renovation.

2

Regina

Jul 4, 2025

·

Stayed 1 night

The rooms smelled, carpet was stained and looked bad. Bathroom tub not cleaned broken floor tiles toilet was stained and the back tank lid was broken.

10

Rhonda

Aug 9, 2025

·

Stayed 1 night

The hotel was recently renovated and very clean. Staff at the front desk were friendly, competent and polite. Our room was very spacious and clean. We often stay at Holiday Inn express and they are always excellent!

4

Frank

Oct 19, 2023

·

Stayed 1 night

Upon check in, clerk argued with me. I was supposed to have a handicap shower and didn't, but he took care of that after asking for a shower chair they probably didn't have. Chair in one room had food and stains on it as if it was forgotten during cleaning. My room had mold in the shower. I've stayed in worse but not what I expect from Holiday Inn Express.

8

Charlene

Oct 24, 2023

·

Stayed 3 nights

Nice area close to gas stations restaurants and shopping mall next door. Not as clean as prior holiday inns we have stayed in hair in the tub and behind the door on the floor mold on the ceiling in the bathroom carpets not vacuumed in the hallways

4

Su-Zann

Aug 1, 2024

·

Stayed 1 night

Bathroom, couch and ceiling were disgusting. Would not recommend. Extremely noisy.

2

Amanda

Apr 12, 2025

·

Stayed 1 night

This room was absolutely filthy. There was dirt in every corner, the blinds were broken with holes in them, the tub was dirty with red stuff in the corner, the doors were dirty, there was a sharp object sticking out of one of the pillows

10

Danielle

Jul 19, 2025

·

Stayed 1 night

Stayed 1 night. It was a great experience. Staff was great, room was clean, and the hotel was clean. Would stay again.

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Rooms

Rooms are sometimes spacious and beds comfortable, but numerous reviews cite worn furnishings, damaged blinds or fixtures, loud AC, unappealing views, and occasional noise, with some areas needing updates.

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4

John

Nov 22, 2023

·

Stayed 1 night

Disappointing experience for a Holiday Inn Express. Damage to the blind let bright light into the room all night. Cheap plastic toilet seat was not properly attached to the toilet, so slid around. Toilet paper holder hanging off the wall and the bathroom walls were in poor condition with sloppy caulk repairs.

6

Stephanie

Apr 7, 2025

·

Stayed 2 nights

Our room was on the side next to a indoor gun range so it was a little noisy at times. Our room needed some updating the window shade had holes in it and the faucet in the shower was coming off a little but still worked. The staff was friendly and helpful

8

Stephen

Oct 16, 2023

·

Stayed 1 night

This is the halfway point of our trip and this hotel is quite convenient. The breakfast is good, the rooms fairly spacious and the front desk available. The AC is very loud. We are in and out so I can't say much about the other facilities. The hotel is tired and could use some reno, but is pretty clean.

6

Lisa

Mar 25, 2024

·

Stayed 1 night

The bed seemed clean but it was rounded so we both rolled off the edge. My husband actually fell off the bed in the middle of the night. The shower head kept falling and spraying outside of the shower. Breakfast was nice. Staff was friendly. I love how late the pool was opened but we were too tired to go.

8

Jennifer

May 31, 2025

·

Stayed 1 night

The breakfast was excellent and the facilities were clean. The bed and couch were worn out and needed to be replaced.

10

Rhonda

Aug 9, 2025

·

Stayed 1 night

The hotel was recently renovated and very clean. Staff at the front desk were friendly, competent and polite. Our room was very spacious and clean. We often stay at Holiday Inn express and they are always excellent!

6

Jace

Apr 14, 2025

·

Stayed 1 night

Property needs some upgrades and repairs. The sink didnt drain properly and the toilet seat was broken at the hinge making it slide when you sit. Also when you open the curtains the window pointed to a giant pile of broken junk like old fridges, broken pool chairs, rusty ac units just looked really unappealing. Otherwise clean and breakfast was nice.

4

Judith

Jan 6, 2023

·

Stayed 19,352 nights

The property is "3" floor, the 1st floor being in the basement. Our view was of a weed infested area by out window. However, the shade would not go up so we could not get in natural light.

8

John

May 11, 2025

·

Stayed 1 night

Pleasant check-in. Room needs some updating/minor repair and cleaning. Bathroom tile on sink wall needs repair and wall needs painting. Lighting in bathroom could be brighter. Bed was comfortable but in-room lighting needs to be better. Breakfast selection was good and well stocked.

10

Lilyan

Apr 27, 2025

·

Stayed 7 nights

I have no complaints!! Breakfast was good, front staff was helpful and close to where I needed to be during the week! The area was quiet! I could hear doors slamming at some points but other than that, it was a great stay. Bathroom was clean and nice, bed was comfortable, clean and big! No complaints!

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Service

Service is frequently described as friendly and helpful, with occasional early check ins accommodated; however, some guests experienced rude interactions or inconsistent stay over housekeeping and timing disruptions.

Related guest reviews

10

David

Aug 29, 2023

·

Stayed 1 night

I have never been treated so nicely at any place I have stayed. Highly recommend!!

10

Kimberly

Dec 9, 2025

·

Stayed 1 night

I was able to check in early. Staff was friendly. Room was clean. I always check every hotel room before bringing my things in. This room was very clean. I’ve stayed here multiple times over the years with consistent service. Area feels safe. The only thing about breakfast was the hot food wasn’t as good as usual, but we did go down for breakfast right at the end of breakfast time. The other foods were fresh and we had plenty of choices for breakfast. We will definitely stay here again when coming back to the area.

10

Teressa

Aug 30, 2025

·

Stayed 1 night

Breakfast staff was amazing. So nice and personable.

2

Mike

Nov 3, 2024

·

Stayed 2 nights

I booked a room with 2 Queen beds. But was notified after I started my travels that they had no rooms with 2 Queen beds available and the Expedia website was wrong listing what was available at hotel. There weren’t any other hotels with availability without paying $200 more a night. With this info coming to my attention in my in route travels I was not very happy. Had to make a room with a king bed and pullout sofa bed work which was not very comfortable. Needless to say I was not very happy or comfortable.

10

JENNIFER

Nov 6, 2024

·

Stayed 2 nights

Desk clerk is so nice and they have fresh baked cookies.

6

Kara

Nov 4, 2024

·

Stayed 1 night

Customer service was rude after asking to check in an hour early over the phone after a long day of travel.

10

Nathanael

Oct 26, 2024

·

Stayed 1 night

Everything was awesome until the housekeeping folks started banging their carts at 7:30a in the morning and asking me every time I left the room if I was out of the room. They asked me 5 times if I had left the property.

10

dianne h

Oct 3, 2023

·

Stayed 2 nights

Easily accessible to where I needed to go. The staff were friendly and efficient in their duties - front desk, housekeeping, and breakfast staff all very friendly.

6

Ann

Apr 29, 2025

·

Stayed 3 nights

The stay over housekeeping is not very good. Any other hotel I have stayed in always checked the room while I was out and replenished the towels, toilet paper and fixed up the beds. Here if you are not ready for housekeeping when they go past your room they skip your room. I stayed Friday Saturday and Sunday and both Saturday and Sunday I had to either track down the housekeeper or call the front desk.

4

Donald

Jul 27, 2025

·

Stayed 3 nights

Property location Good. Each night we were there, the hotel seemed to be full. Compliments to management for excellent staff training, including room service staff. However they could not overcome a facility that has clearly seen its better days. The furniture in the dining area was well worn and stained. Carpets were stained despite them attempted to be cleaned while we were there. One of our rooms had a broken toilet seat. The other, the toilet paper holder was broken and just dangling. the Brand image of Holiday Inn Express takes a serious hit at this location. The only saving grace was the attentiveness of excellent people. From check in to check out, they made that part of the stay good. Holiday Inn Express should be embarrassed for this location.

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Location

Location is convenient to restaurants, shopping, and area attractions, with some guests noting quiet stays; a few felt the surrounding area seemed shady or less safe.

Related guest reviews

10

susan

Jul 1, 2024

·

Stayed 2 nights

Very nice and clean hotel and close to many restaurants and downtown Chattanooga

6

Jaclyn

Dec 19, 2022

·

Stayed 19,344 nights

Location is find if you need to stay overnight, but I would not recommend staying here more than one night. Not very clean, black mold on the ceiling in the bathroom, and didn't seem like a safe area.

8

Michael

Nov 15, 2024

·

Stayed 3 nights

Great choice for easy access to Chattanooga at a good price

6

Jeffrey

Mar 10, 2025

·

Location

10

Lesley

May 21, 2025

·

Stayed 2 nights

The location is easy to access. The rooms are clean and the beds are very comfortable. The employees at the front desk and working the breakfast buffet were helpful, courteous & friendly. We have stayed at this hotel on multiple occasions while visiting family, and will continue to do so.

10

Micah

Oct 23, 2024

·

Close to shopping and dinning

10

Anna

Nov 13, 2024

·

Stayed 1 night

We would stay here again in a heartbeat! The hotel rooms were clean, nice size, great beds. The staff were all friendly and helpful. We enjoyed the breakfasts, and my husband loved the pool. It's location in Hixson was just what we needed, and the price was reasonable.

10

Gilbert F

Jun 13, 2023

·

Stayed 1 night

easy to find. reasonable pricing. access to good restaurants.

8

Jeffrey

Jan 1, 2023

·

Stayed 19,356 nights

Night staff was very professional and very nice. Breakfast was good It’s really to bad this Holiday inn express is in a kinda shady dirty area of town. But I want to stress Staff and building where in very good condition

10

Timothy

Aug 8, 2025

·

Stayed 3 nights

Location was at the heart of the many adventures we went on.

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Dining

Breakfast is generally well liked with good variety and popular cinnamon rolls, though quality can dip late, some items or machines were down, and coffee quality drew mixed feedback.

Related guest reviews

8

JENNIFER

Aug 24, 2024

·

Stayed 4 nights

Loved the gentleman at the front desk super super nice. Loved the lady doing breakfast super nice, great breakfast and cookies.

10

Kimberly

Dec 9, 2025

·

Stayed 1 night

I was able to check in early. Staff was friendly. Room was clean. I always check every hotel room before bringing my things in. This room was very clean. I’ve stayed here multiple times over the years with consistent service. Area feels safe. The only thing about breakfast was the hot food wasn’t as good as usual, but we did go down for breakfast right at the end of breakfast time. The other foods were fresh and we had plenty of choices for breakfast. We will definitely stay here again when coming back to the area.

10

Deborah

Oct 24, 2025

·

Stayed 2 nights

Great hostess at breakfast. She was friendly and efficient. As always, the cinnamon rolls were awesome!

8

Jennifer

May 31, 2025

·

Stayed 1 night

The breakfast was excellent and the facilities were clean. The bed and couch were worn out and needed to be replaced.

6

bob

Jun 30, 2024

·

Stayed 2 nights

The complimentary breakfast was great !!

8

JEFF

Dec 20, 2024

·

Stayed 2 nights

Overall the hotel was clean and quiet, which is most important to me. The coffee was horrible, I'm pretty sure it was the strongest coffee I have ever drank. The breakfast food wasn't the best, but better than I've had at other hotels. The staff that we had contact with was very courteous. I would definitely stay here again.

10

David

Sep 4, 2025

·

Stayed 1 night

Friendly and clean- breakfast was perfect for a traveler

4

Jason

Dec 1, 2024

·

Stayed 2 nights

The hotel needs some funds invested in it. The hot tub is boarded up and has been for a while from the looks of it. The rooms were clean and had decent bedding. I liked the bed and you had soft and hard pillows available. The hotel looks nice and clean but you can see it needs deep cleaning in the common areas. Our room had a cracked window and the parking lot had what appeared to be an abandoned car trailer. Although the rooms are marked no smoking, there was a lot of rooms being smoked in during our stay and I never heard the hotel say or do anything about it. The breakfast was below average. The quality seems lower than we have had in other holiday inns. The staff was nice but couldn’t answer simple questions like which pizza companies delivered to the hotel.

6

Melinda

Apr 2, 2025

·

Stayed 2 nights

Room was clean and comfortable. Pool was closed for maintenance during our stay. Breakfast was the usual for a Holiday Inn Express but the pancake machine wasn't operational either morning of our stay. Parking lot was not convenient for trailering a boat but the front desk attendant allowed us to use an outside outlet for charging. Would stay here again but not with a boat.

6

Tamryb

Nov 17, 2024

·

Stayed 1 night

The stay was good. But the breakfast was not that great.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$84
February	$95
March	$110
April	$100
May	$118
June	$110
July	$110
August	$102
September	$121
October	$154
November	$117
December	$86

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $116	19 $116
20 $91	21 $91	22 $107	23 $107	24 $107	25 $127	26 $133
27 $111	28 $111	29 $111	30 $111

Su	Mo	Tu	We	Th	Fr	Sa
				1 $116	2 $183	3 $195
4 $112	5 $125	6 $121	7 $115	8 $110	9 $174	10 $171
11 $127	12 $125	13 $138	14 $121	15 $120	16 $179	17 $149
18 $108	19 $127	20 $136	21 $128	22 $180	23 $199	24 $188
25 $108	26 $120	27 $124	28 $119	29 $117	30 $141	31 $141

Holiday Inn Express & Suites Chattanooga-Hixson by IHG

Prices for Holiday Inn Express & Suites Chattanooga-Hixson by IHG

Monthly average prices

About this property

Location

Room options

Standard Queen Room with Two Queen Beds and Tub Mobility Communications Accessible

Standard Room

Standard Room with Two Queen Beds

King Room Mobility Access Hearing Accessible

Standard King Room

Queen Suite with Two Queen Beds

King Suite Communications and Mobility Accessible Tub

King Suite

Guest reviews of Holiday Inn Express & Suites Chattanooga-Hixson by IHG

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

FAQs about Holiday Inn Express & Suites Chattanooga-Hixson by IHG

Prices for upcoming dates