Holiday Inn Express & Suites Chattanooga-Hixson by IHG

Dirty and rundown.

Breakfast was good, rooms were clean, and staff was excellent .

This is not the typical standard expected of a Holiday Inn. The hotel rooms are in need of updates. I think the carpet was new as it was taped at the door way. The curtains were old and not hanging properly so we had to use hangers to bring them together. There was mold behind the AC. The shower is in a tub and not a walk in. Tiles are coming up in the bathroom. The parking lot is unkept and trashy. Signs in the elevator are taped up with blue painting tape stating pool towels are available. Looks trashy. Orange juice and pancake mix were watered down. Bananas were brown. Only one coffee machine worked. The tables were dirty. There were crumbs in the fresh cookie container with no fresh cookies for the time we were there. No coffee maker in our room. We paid $500 for 3 nights. Not cheap. The staff were very friendly. I can’t fault the staff. It just felt cheap and that’s not the normal feel of a Holiday Inn.. I left a blue pair of sandals by the door on my way out and when I called later that day so my daughter could run by and pick them up they never called me back. I know exactly where I left the sandals. They were there. I would have appreciated the call back I was promised…total disappointment.. might have to avoid Holiday Inn moving forward..

When we checked into the room, the bedside lamps, nor the phone worked. We reported this to the desk the clerk the next morning which got it resolved fairly quickly.

Room 304. Toilet set needs changing! It was ROUGH and urine was dried on the rough bumps! Also, NO HOOKS for towels in the bathroom. You can never have too many hooks but there were none!