Quality Inn Oak Ridge - Knoxville West

Facilities are limited: the fitness room was closed or converted to a laundry, and one elevator and the small pool had issues at times. Some noted a handy guest laundry, but parking and exterior cleanliness disappointed.

Cleanliness is inconsistent: many guests found rooms and public areas clean, while others reported dirty floors or bathrooms, lingering smoke or urine odors, and heavy air freshener scents. Housekeeping sometimes missed details or required requests for service.

Rooms vary: several are spacious, updated, and comfortable, but many note sloppy renovations, worn furniture, small bathrooms, thin walls, and maintenance problems like rattling or cycling HVAC, poor cooling, non-draining tubs, or broken fixtures. Pillows are often small; some rooms include a fridge and microwave.

Staff are frequently praised as friendly, accommodating, and helpful, including flexible check-in and pet support, but there are recurring complaints about rudeness, reservation or room assignment problems, and inconsistent desk or breakfast interactions.

Location is generally convenient and quiet for the area, with easy driving access and nearby fast food. Some describe the surroundings as run-down or sketchy, and you may need to drive a few miles for broader dining options.

Breakfast often earns praise for hot items like waffles, biscuits and gravy, and overall value, but consistency varies: some reported limited selection, cold or gone-early items, and watered-down juice.