TownePlace Suites by Marriott Lake Jackson Clute

Our room was not ready at 3p, so we still had to wait another hour after the long drive. The AC was so hot, we left a day early as we were so uncomfortable. Another room was offered, but we were over it at that point. Room needed a good clean as well. Multiple little kids in pool, no parents. All in all a bust. One positive was desk clerks were very sweet and tried to help.

The room was clean and comfortable. I was surprise that no towels at the pool. The ice maker was not working. Breakfast area is very small and there were almost no food. Even the orange juice was water. At the check out I express my opinion in regards to the breakfast and was told that they were not a restaurant. That is true but then do not offer it. Very dissatisfied. Cheaper hotels in the area provide high qualify customer services.

Check in was crazy. Must have had a event, people everywhere, no parking. Check in was slow and made 2 trips back to front desk to get keys reset. Front desk handled it great.

Hotel staff lady was friendly at desk, helped check in. Had an issues with checking in but she resolved it quickly. Room was nice, but only issues was room was extremely hot! Once we entered the 2nd floor to our area it was a sauna. Was told by staff it would cool down and never did. Would be nice to get a partial refund for that issue we had since it wasn’t worth the stay. Another room was not offered. As soon as you went downstairs to 1st floor it was nice and cold. The AC was working perfect on first floor…

The AC in the hallway where our room was located was down so our room never really coold down stayed 2 nights but woke up multiple times in the middle of the night due to the heat saw that the temperature in the hall never got below 80 or so at least that's what the thermostat read although the property was nice an I wish our room would have coold down because that would have definitely made our stay a 10 out of 10 however the staff was nice an very helpful an the breakfast was decent

Lo único que no me gustó fue que la Pool estaba closed

Nice property with good location from Surfside Beach. Outside and common areas were updated. Nice pool great staff. Breakfast was good for the price. Room was ok. Bed was confortable. Kitchen was nice to have. Two things to imptove room would be ceiling and walls paint are eye sore. Also the door would not reopen and had to go down to the desk to have opened as key would not open the door. Staff indicated 4 new doors were recently bought and was one of the. Would stay again for sure.

We were greeted by the sweetest lady at the front desk the night we checked!! The parking was great and out room was very clean. The court yard was very peaceful and the furniture was clean and comfy. This will be our new spot to stay when we are in town.

Building is old and carpet in hotel has an odor . Part of the hotel did not have AC in the main common hallway . Smoke detector and another room kept going off low battery couldn’t get much sleep. Being that this was a marriott my expectations were conditions of marriott hotel this seem to be a hotel converting into a Marriott . I personally feel do not put the label on the business until you are at marriott standards very misleading

I booked 2 rooms for me and my cousin for a family vacation, everything was perfect until after check out and we went to have some breakfast since the complementary breakfast at the hotel is very bad, my cousin saw 2 more charges, after the regular reservation payment plus a cleaning fee. which is returned after check out. I called immediately to ask about this error and the response was because they needed to pick up some cans or trash from the pool. It's a cleaner rate. It is an abuse just to pick up some cans, I told them that I took care of my garbage but they said that other people who were close to us left garbage and that they were with us. This is incorrect is that the pool is very small, all the people are closer to each other and we cannot take care of other people. I am responsible only for my room and the people in my room, not the other people. I asked them if they had evidence, such as photos or videos, to prove that we left the trash. They said no, we just walked and picked them up, so I asked the other people if they did it and I told them who left the trash and they wouldn't charge me. How can we do that if we didn't know all the people who were at the pool, it‘s crazy, this is abuse and discrimination. I hope the charged amount after the other cleaning fee is returned as soon as possible.

This property was dirty, in need of repairs, had poor airconditioning, and had roaches. The only redeemable quality about this location is that when I expressed some of my first issues with the staff they quickly put me into another room, but it was only slightly better than the first. I will not stay here again.

This is probably the most poorly maintained TownePlace Suites location I've stayed. There were pillbugs crawling on my floors, the shower rod was sagging so badly that the curtain wouldn't stay put. That's probably why the moisture issue and the pillbugs. There was no soap for the bathroom sink so I had to keep going for the wall mounted body wash in the shower. The bed was hard as a brick and the pillows were mush. They short sheeted the bed so I couldn't get the covers up to my shoulders until I pulled them out from the foot of the bed. There was missing trim pieces on the dining table leaving exposed nails and framing. The carpet has seen better days. Tiny little TV. Not terrible but not what I'm used to from this chain.

The stay was OK until i woke up itching and having red bumps over my body. I was itching all night. My back is eating up the most. I'm pretty sure it's bed bugs. The bed was loud when you move and very uncomfortable .I mean very disappointing. The staff were friendly and all. I know that i won't stay there again because of me getting bit up

The room smelled like old garbage and the floor was stcky.

It was uncomfortable, the breakfast lady was so nice and the front office staff was too, but the ceiling had water damage and the matress protector had a blood stain on it.

The most rundown sorry hotel I have visited in years and I have stayed in some terrible hotels. Room was filthy and beds practically unmade. Told after checking in their would be no room cleaning or service for my 3 days and to come to front desk if I needed any thing. This place was so nasty that I did not even stay and had to find another hotel. The fact Marriott branding is associated with this place is shocking and fooled me. I was looking for a nice Marriott type suite for my intended 3 day stay but instead found a scam. STAY AWAY. Nicer hotels on same block for very similar prices; however, they are well maintained, fresh and clean. No doubt the hotel will now respond to this review with a series of lies and misrepresentations, but believe me I stay in over 10 hotels on just this trip and am only taking my time to write this review to help other travelers avoid being scammed.

The hotel was nasty. Toilet was broken, beds were so uncomfortable, room smelled like pee. We had to stay because we drove so far and came right after the beach and kids were so tired! But I will never stay here again nor will I recommend anyone.

Check in was quick. But I counted 3 bugs in the room. Closet had no door at all looks as though they removed it but left the fixtures of where it was. Ac vents looked rusty. Baseboards full of marks. Needs to be remodeled.

This was by far the worst hotel I’ve came across to stay at. The price was high for what was provided. When I got there I checked in which was fairly fast not bad at all. I didn’t come back to the property around 4am, I walked into my room 101 for the first time and noticed it was handicap and I did not request one. Second the shower floor was discolored with calcium build up and like the floor had not been scrubbed in a long while. It being so late I let it go. Third I walked over to the bed and it looked like it had been set up very poorly almost nothing looked neat about it. Pillows looked like they were laid on and placed back. I removed the covered sheets and there was a yellow brown stain that was about 2in in diameter right in the center of the bed. I went down to ask for new sheets from the front desk. I looked around and used the home phone to call no one showed up so I went on a hunt for the receptionist. She provided me sheets that I hd to then put on myself. Removing the pillows I noticed stains on one pillow case that resembled ones like the bed. I removed another pillow where there was a bug that had been smashed on. I went back to find the receptionist with the pillow to show her and request a new room at that point. She moved us rooms putting us in 104 that was a a lot better but still nothing close to nice for the price I paid. I would like to be contacted and compensated for the uncalled for experience with my room.

DJ at the front desk was super amazing very knowledgeable and great at her job! The hotel itself needs some work but they do have a sign that says renovations are coming soon. Bed was super comfy and the room was clean. The only downside to this place is the breakfast was absolutely terrible even the orange juice tasted bad had to go get breakfast elsewhere

Pool closed = no problem No OJ @ breakfast = no problem No internet = no stars

Property was mostly clean. The sheets did not smell fresh and the pillow was lumpy. The suite was very small. I liked having a refrigerator with a freezer compartment. I did not stay for breakfast. This property was similar in quality to the others surrounding. Internet was fine.

Great value and great price for the room we got . Mattresses were a little lumpy could use some replacing. One of the interior bathrooms would not lock. Other than that everything was great. Great wouldn’t mind staying here again.

It was like living in a 1 bedroom apartment.

Hotel Staff were often unavailable at front desk. Internet worked poorly or not at all. AC in Room struggled to keep room comfortably cool. Mattress was old and worn out. Property is in dire need of renovation. NOT UP TO THE MARRIOTT PROPERTY STANDARD ONE WOULD EXPECT

Staff was super friendly. WiFi signal could have been better.

We loved the space, separate bedroom and living area, has a full kitchen which we do not use. Overall we were satisfied.

The suite was large and had everything we needed, but the couch was ripped, the shower curtain too short, and the sink was only to drain very slowly. The place is enormous and don't take someone with limited mobility as the walk to a room is FAR. The breakfast was acceptable but did not have enough food for the number of people there!

It is not quiet. You can hear upstairs neighbors walking and talking. This is especially irritating at 2:00 am.

Our stay started off rough due the room not being what I booked online. The photos and description showed it would have the king bed separate from the living/dining area/pull out couch. When we arrived the room was all together and no dining table area. It was extremely small for 3 people in my opinion. I did speak with the front desk about the issue but since it was a holiday weekend there was no other rooms available for us to move to. She stated the photos online are of the old and we were placed in the new building. We made due but I won’t be back. On a more positive note the cleaning staff was very friendly and helpful!

My stay at this property is always great! The only issue I have that I didn’t like is with one of the hotel clerks. I am a member with Marriott. And the clerk (Joy) gave me issues about let checkout that another clerk had already approved. She’s the only one that gives me any problems. Everyone else is great

Dont bother wasting your time to make a resevation here. They cancelled us 2 hours before check in time and did not call us. They overbook do obviously someone is going to get there and not have a place to stay. BEWARE!

Was not given the correct room, then the room was dirty, mold on vents, carpet was torn and staples were visible, bugs, not enough breakfast for the amount of people, then was charged incorrectly (still waiting on refund).

Awesome place and entire team we came across were absolutely friendly! I highly recommend this place.

At 3PM on 10/20/23 I arrived for check-in. The desk attendent said the room was not cleaned yet and could not give me an ETA as to when the room would be ready. I inquired if there were any other rooms ready? She said all lesser rooms were booked and no other rooms had been cleaned yet. She further informed me 'her cleaning staff' had not been able to complete cleaning by 3pm and she would not be able to give an estimate when they would be finished. I then had to cancel my reservation and I went to another hotel close by an secured a room. I was not confrontational or upset with her, but her attitude was not accomodating at all. Very Poor Front Desk Customer Service. Not professional at all.

The room I booked for our annual stay at this Townewood Suite was not available upon our arrival. Thank goodness you have a wonderful young lady named Shayla on staff who worked above and beyond to find a room close to the one I had booked in advance. (Apologies if I misspelled her name), but she was the best thing about our stay. The juice machine was broken for both days of our stay. Not acceptable! The hotel in general needs more attention to cleanliness and upkeep of the physical part of the property. It is starting to feel rundown and tired.

The front desk staff was very rude during check in. I wasn't given choices and was not given the room that was booked. Overall the room was not in the best condition. The hotel needs remodeling in all areas.

Staff were VERY friendly, helpful, and attentive. Property is a great value. My only concern was breakfast and the lack of food. This morning, they were out of almost all foods by 9am. Other than that, great experience. Clean place and the best staff.

DJ at the front desk was super amazing very knowledgeable and great at her job! The hotel itself needs some work but they do have a sign that says renovations are coming soon. Bed was super comfy and the room was clean. The only downside to this place is the breakfast was absolutely terrible even the orange juice tasted bad had to go get breakfast elsewhere

Service was great. Jori at the front desk was super helpful. How original room the TV was not working, she immediately moved us and was very apologetic. The rest of our stay was quiet and the room was very clean. Will stay again.

A/c worked this time.. great location near Surfside and very affordable!

Overwhelming sewer smell outside; couch was dirty & torn; front desk staff was very unprofessional; checked out after 4 hours, smell was awful; no dining locations for miles

The staff was friendly and location was great.

Its the second time we visit this hotel and definitely is our best option when we want to visit freeport and Surfside beach

Everything is great ! Just the neighbor, Motel 6, doesn’t match the rest of the area - dirty , noisy and unsafe

Nice property with good location from Surfside Beach. Outside and common areas were updated. Nice pool great staff. Breakfast was good for the price. Room was ok. Bed was confortable. Kitchen was nice to have. Two things to imptove room would be ceiling and walls paint are eye sore. Also the door would not reopen and had to go down to the desk to have opened as key would not open the door. Staff indicated 4 new doors were recently bought and was one of the. Would stay again for sure.

Close to all shopping and restaurants

We traveled from Seabrook to Freeport for a fishing trip. We got a great night's sleep, got up early and went fishing.

Pool closed = no problem No OJ @ breakfast = no problem No internet = no stars

The room was clean and comfortable. I was surprise that no towels at the pool. The ice maker was not working. Breakfast area is very small and there were almost no food. Even the orange juice was water. At the check out I express my opinion in regards to the breakfast and was told that they were not a restaurant. That is true but then do not offer it. Very dissatisfied. Cheaper hotels in the area provide high qualify customer services.

Overall enjoyed staying at TownePlace Suites in Clute over 4 days. Everything I saw was very tidy and clean, including our room and bathroom. However, don't choose this location for their breakfast because apparently they've decided they have a set amount of food they will put out and when its gone, no more is available. So even though they give 2 1/2 hours for breakfast, over an hour left before it's over and they will be out of all the hot foods; eggs, potatoes, sausage patties, and yes even waffle batter (like you think they make it from scratch?). Either the lady overseeing breakfast was told to do this or is just doesn't care. I could understand if it was close to the end of breakfast so as not to waste food, but we are talking over an hour left and sometimes not even half way through their breakfast time when they start running out of stuff. This was every morning. Also, it was pointed out to them their individual cartons of milk were expired, but they were never removed... 2 days later. Other milk that had not expired yet was still bad, more than once. So they are not keeping them chilled correctly is my guess. The front desk staff was very friendly and professional, but they referred to the breakfast staff lady and didn't change what was going on. So again, don't pick this location for including breakfast. Another complaint was the bed was a bit stiff and made noise moving or rolling around at all... not good when trying to sleep.

The room was Super nice and clean, comfortable beds, staff was friendly. Great complementary breakfast…

It was very nice staying here. My kids enjoyed it. The staff was awesome. Very friendly. The breakfast they offered was awesome variety of different types of food. We’ll definitely stay here again.

Our stay here for the most part was good, some suggestions on improvement I would say would be the breakfast area, it was poorly designed, the majority of the people in the breakfast line were waiting for waffles and there was only one waffle machine, the rest of the items would finish quickly and they were not replenished in a timely manner.

The suite was large and had everything we needed, but the couch was ripped, the shower curtain too short, and the sink was only to drain very slowly. The place is enormous and don't take someone with limited mobility as the walk to a room is FAR. The breakfast was acceptable but did not have enough food for the number of people there!

Staff were VERY friendly, helpful, and attentive. Property is a great value. My only concern was breakfast and the lack of food. This morning, they were out of almost all foods by 9am. Other than that, great experience. Clean place and the best staff.

I did love this place. However only 1 mirror in the whole room sucked. So much room but one mirror to get 2 teens ready was awful. Plus the breakfast they don’t restock and Saturday had only left overs from Friday. Need to stock up

DJ at the front desk was super amazing very knowledgeable and great at her job! The hotel itself needs some work but they do have a sign that says renovations are coming soon. Bed was super comfy and the room was clean. The only downside to this place is the breakfast was absolutely terrible even the orange juice tasted bad had to go get breakfast elsewhere