Comfort Suites Deer Park Pasadena

I got this hotel because it said it had a jacuzzi, but it was green and full of dead bugs. Pool was also dirty, elevator stopped working and our room was on the 3rd floor. Ice machine was also not working on the 3rd floor we had to go to the 1st floor to get ice very inconvenient!!! We also had to disconnect our TV for 10 sec so the remote would work. VERY DISSAPOINTED!!!!

Room 124 smelled mildewy and the floors werre damp all night and the next day. There was a roach on the wall. The pool and hot tub were filthy. And lastly there was mold in my AC vent and arpund the AC and the neighbors said their AC didnt even work the entire night.

Don’t stay here! Not a good experience. Pool was filthy. Dead bugs and even a dead frog floating around. Picnic table was so dirty. Trash was overflowing. We told the front desk and they handed us a trash bag instead of taking it out themselves. My grandson stepped in a hole that was covered with plastic. Plastic broke and his little leg went all the way in. His leg was badly scraped and bruised. He was looking forward to swimming and was not able to.

The room was mostly ok but the bathtub had rust on it. The hot tub which they advertised on hotels.com was broken. The continental breakfast didn't have great options.

Service was good. Hotel was not in great shape. Large chunks of flooring missing in elevator. Overall in poor maintenance. Room had a heavy smell of mildew.

Everything was exactly how I expected with the exception of the pool being out of service. My children were looking forward to playing in the pool. The pool was very green, it looked unhealthy to go in.

The staff was great. My complaint is that we were booked in the wrong room. This was immediately corrected. The hot tub was not working. I traveled from Chicago to TX so was looking forward to the warm weather and using the pool/hot tub. The hair dryer in our room did not work, this was inconvenient as we were in town for a party and needed it, they did however open the room next to us so we could use the one in that room. The washer and dryer were out of order.

The hotel itself is run down. The room carpet felt horrible and dirty. There was a booger stuck on the bathroom door. The toilet seat was barely hanging on. The toilet flush handle was barely working. The back door entrance to the hotel didn’t lock, so no key was needed to get in. This property just overall needs a lot of work done.

Thought it would be good- the whole hotel smelled terrible. Our room again smelled terrible and wasnt cleaned properly. Bathroom smelled like a black and mild cigar. Trash including chips, vape cartridge (my kids found), tags from toys were found. No soap for the sink, mildew in shower. Hot tub was out of order and gross. People smoking cigarettes at the pool to the point it wasnt enjoyable. Walls are paper thin as well.

Pool not clean and hot tube not working smelly room

Checked in went to the room and restroom was dirty hair in the tub stains on the couch it looked like they just vacuumed and made the bed would not recommend

They never clean the room on the 3 nights that we spend on the hotel

Room 124 smelled mildewy and the floors werre damp all night and the next day. There was a roach on the wall. The pool and hot tub were filthy. And lastly there was mold in my AC vent and arpund the AC and the neighbors said their AC didnt even work the entire night.

This location had some convenient retail stores around it but other than that, the cleanliness was poor. There was pubic hair in the bathtub area and a cockroach roaming around.

The pool water was pea green. The elevator had a mystery substance on the wall and missing floor tiles. Dead roaches on the floor in the lobby. The bathtub had no stopper and had random caulk where there shouldn’t be caulk. The hallway had a very unappealing smell. The ice machine on our floor didn’t work. The door to our room took multiple tries to get the handle to latch close. That being said the staff was kind. The sheets and room was clean. I would not stay here again, but the facilities matched the discounted price. You get what you pay for.

The hotel itself is run down. The room carpet felt horrible and dirty. There was a booger stuck on the bathroom door. The toilet seat was barely hanging on. The toilet flush handle was barely working. The back door entrance to the hotel didn’t lock, so no key was needed to get in. This property just overall needs a lot of work done.

Really clean.

In my room a lot cockroaches around the beds in the bathroom

I booked a double queen for this hotel and paid ahead of time. We checked in, got to the room, and it was a single king. I have 3 kids so that didn’t work for me. I called the office and then apologized but then said they didn’t have any other rooms. When I asked about a refund to get another hotel for the night, they said they couldn’t do that because the manager wouldn’t be in until morning so I’d have to talk to them then. We then went through Expedia to try to get a refund and they told them the same thing. As I was on hold, we saw a cockroach that my husband promptly killed on the alarm clock. We had no option but to stay. The only saving grace is that there were not bed bugs. When my husband went to get bedding for the pullout couch, they said they accidentally locked the cabinet with bedding and gave him a random assortment of sheets. The pool was filthy so my kids were disappointed that I told them we wouldn’t be swimming this trip. The entire hotel was in disrepair. The hotel was missing tiles and the lights on the buttons didn’t even work. The whole hotel smelled like mildew and there were fire ants all around the back of the building. When we got to breakfast hours before it was over, everything was empty and they took a long time to refill it. The sausage was undercooked and the whole stay was subpar. I want my money back. I will never be staying here again.

Thought it would be good- the whole hotel smelled terrible. Our room again smelled terrible and wasnt cleaned properly. Bathroom smelled like a black and mild cigar. Trash including chips, vape cartridge (my kids found), tags from toys were found. No soap for the sink, mildew in shower. Hot tub was out of order and gross. People smoking cigarettes at the pool to the point it wasnt enjoyable. Walls are paper thin as well.

I got this hotel because it said it had a jacuzzi, but it was green and full of dead bugs. Pool was also dirty, elevator stopped working and our room was on the 3rd floor. Ice machine was also not working on the 3rd floor we had to go to the 1st floor to get ice very inconvenient!!! We also had to disconnect our TV for 10 sec so the remote would work. VERY DISSAPOINTED!!!!

No local TV for weather

They need to get new beds

Room 300 tv remote difficulties on both TVs, specially volume . Western world issues.

The room was very clean. The bed is very comfortable. The TV didn't work. The first night, I registered late. The front desk staff tried to fix it...but no luck. They told me it would be repaired the next day while I was at the office, but it was not. I asked for another room. They were booked. I was told my rate would be adjusted, but no it wasn't. Simply not enough staff to handle normal issues that come up! I will not be back!

Very friendly staff and good size room. However the hotel is very outdated and needs some work due to the worn-out status where maybe a new paint job would Nevertheless a very comfortable stay.

Thought it would be good- the whole hotel smelled terrible. Our room again smelled terrible and wasnt cleaned properly. Bathroom smelled like a black and mild cigar. Trash including chips, vape cartridge (my kids found), tags from toys were found. No soap for the sink, mildew in shower. Hot tub was out of order and gross. People smoking cigarettes at the pool to the point it wasnt enjoyable. Walls are paper thin as well.

This property was a great value! The lobby is beautiful, the breakfast area is beautiful and the food was really good. Lots of options hot breakfast. Our room was clean and very nice. There’s a few places on the property that need maintenance, just small things but overall, we would definitely come back here and the staff was amazing.

Very clean and nice. Room was spacious and clean.

I highly recommend this hotel for comfort, service, and cleanliness. It is a bargain for the area, especially with the breakfast included. The only reason I didn't give it 5 stars is because the property has seen better days, but the other benefits of the place make up for it.

Everything was great until housekeeping walked in at 8:00am

We ended up not staying and having to go to another hotel. The facility and room were dirty our sheet had not been changed. The front desk clerk even confirmed that it looked like they had not been changed. We left, they told us we would have to go through Expedia to get a refund, we still have not gotten a refund.

They never clean the room on the 3 nights that we spend on the hotel

Awful customer service. Person checking us in looked like he just got off the streets. They sold our room that we RESERVED to another party so we had ppl sleep on the floor! Toilet had poop in it, pillows were a hard square. Told me they could provide a discount and then retracted it because I booked with a third party. Needless to say, we will not be returning

Very clean and super nice staff.

They staff was very cordial and helpful. I would visit again if i needed to. They were very patient and professional. Convenient shopping and food in the area. Thanks Comfort Suites😘

The room was very clean. The bed is very comfortable. The TV didn't work. The first night, I registered late. The front desk staff tried to fix it...but no luck. They told me it would be repaired the next day while I was at the office, but it was not. I asked for another room. They were booked. I was told my rate would be adjusted, but no it wasn't. Simply not enough staff to handle normal issues that come up! I will not be back!

Front desk checked us in under the wrong name and credit card number (i only questioned it because she said our visa had already been charged and my hotel account only has 2 MASTERCARDS on it so we said we didn’t think it was right. But we got checked in. Things were good. Their site says hair dryer in each room so I didn’t bring one from home. No hair dryer in our room it had been ripped out of the wall - so I asked them to bring us one. They said yes but never brought one. I called again and said They don’t have one that worked so she let me use the one in a vacant room next door. Only problem was it didn’t work either. So maintenance brought us one that was so ragged and beat up and said well you have to hold the button down the whole time bc it’s broken. Well ok it’s 10pm so whatever. After about 15 seconds IT CAUGHT ON FIRE - room filled with smoke almost caught my hair on fire. I took it to the front desk told her it caught on fire and she said “oh yeah I was afraid that might happen” WHAT?!?! We switched rooms bc of the smoke and finally went to sleep. Next morning our keys don’t work. Pretty much the worst stay ever

I booked a double queen for this hotel and paid ahead of time. We checked in, got to the room, and it was a single king. I have 3 kids so that didn’t work for me. I called the office and then apologized but then said they didn’t have any other rooms. When I asked about a refund to get another hotel for the night, they said they couldn’t do that because the manager wouldn’t be in until morning so I’d have to talk to them then. We then went through Expedia to try to get a refund and they told them the same thing. As I was on hold, we saw a cockroach that my husband promptly killed on the alarm clock. We had no option but to stay. The only saving grace is that there were not bed bugs. When my husband went to get bedding for the pullout couch, they said they accidentally locked the cabinet with bedding and gave him a random assortment of sheets. The pool was filthy so my kids were disappointed that I told them we wouldn’t be swimming this trip. The entire hotel was in disrepair. The hotel was missing tiles and the lights on the buttons didn’t even work. The whole hotel smelled like mildew and there were fire ants all around the back of the building. When we got to breakfast hours before it was over, everything was empty and they took a long time to refill it. The sausage was undercooked and the whole stay was subpar. I want my money back. I will never be staying here again.

This property was a great value! The lobby is beautiful, the breakfast area is beautiful and the food was really good. Lots of options hot breakfast. Our room was clean and very nice. There’s a few places on the property that need maintenance, just small things but overall, we would definitely come back here and the staff was amazing.

Location was convenient to the area I was working.

Graffiti on building

They staff was very cordial and helpful. I would visit again if i needed to. They were very patient and professional. Convenient shopping and food in the area. Thanks Comfort Suites😘

This location had some convenient retail stores around it but other than that, the cleanliness was poor. There was pubic hair in the bathtub area and a cockroach roaming around.

Hotel everything was fine but the area was not good due to its right next to the Energy company and getting lots of smell which is not good for health and pollution is very bad.

Smells like cigarette smoke really bad stains on the carpet, stains on the couch, stains on the bathtub rusty looking. But breakfast was good.

Only complaint was breakfast. Only one waffle maker which really caused a line to be developed across the dining area.

Really enjoyed my stay and I appreciated how clean and comfortable and the continental breakfast was great too

Stay was nice was clean breakfast was awful

The room was mostly ok but the bathtub had rust on it. The hot tub which they advertised on hotels.com was broken. The continental breakfast didn't have great options.

I booked a double queen for this hotel and paid ahead of time. We checked in, got to the room, and it was a single king. I have 3 kids so that didn’t work for me. I called the office and then apologized but then said they didn’t have any other rooms. When I asked about a refund to get another hotel for the night, they said they couldn’t do that because the manager wouldn’t be in until morning so I’d have to talk to them then. We then went through Expedia to try to get a refund and they told them the same thing. As I was on hold, we saw a cockroach that my husband promptly killed on the alarm clock. We had no option but to stay. The only saving grace is that there were not bed bugs. When my husband went to get bedding for the pullout couch, they said they accidentally locked the cabinet with bedding and gave him a random assortment of sheets. The pool was filthy so my kids were disappointed that I told them we wouldn’t be swimming this trip. The entire hotel was in disrepair. The hotel was missing tiles and the lights on the buttons didn’t even work. The whole hotel smelled like mildew and there were fire ants all around the back of the building. When we got to breakfast hours before it was over, everything was empty and they took a long time to refill it. The sausage was undercooked and the whole stay was subpar. I want my money back. I will never be staying here again.

This location & hotel wasnt terrible until we noticed a roach crawling around in our bathroom sink... Bathtub has rust Breakfast was pretty good, need more fresh fruit

This property was a great value! The lobby is beautiful, the breakfast area is beautiful and the food was really good. Lots of options hot breakfast. Our room was clean and very nice. There’s a few places on the property that need maintenance, just small things but overall, we would definitely come back here and the staff was amazing.

I highly recommend this hotel for comfort, service, and cleanliness. It is a bargain for the area, especially with the breakfast included. The only reason I didn't give it 5 stars is because the property has seen better days, but the other benefits of the place make up for it.

Breakfast area need to be monitor better. Children was all around food and touching food with hands.