Best Western Galleria Inn & Suites

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bien

I was paying a little more so I thought it would be better. Full breakfast did have turkey sausage floating in water? and scrambled eggs. Carpet was coming up in my room and the shower handled was next to impossible to turn on and off. The air conditioner did work well. Just expected more because I was paying more. Disappointed.

he room I selected included a jacuzzi, but that is not the room I received upon check-in. When I spoke with the front desk, I was told that this was not the room they had on record from Hotels.com and that nothing could be done on their end. I was advised to contact Hotels.com directly. This was disappointing, as the room type was the main reason for my booking. I recommend confirming directly with the hotel before arrival to avoid this issue