Holiday Inn Houston Intercontinental Airport by IHG

Airconditioning in room poor. Food good but unable to get a beer or wine with it. Confusion about where to pick up shuttle. Ended up getting a taxi. Pool good.

シャトルバスは1時間近く待たされました。私のラゲッジを積み忘れ、取りにもどらねばならなかった。チェックインにも1時間近くかかった。とても、快適とは言えなかった。

シャトルバスは、便利だった

I originally booked a room with 2 double beds. At check-in I was asked if I needed the handicapped room that was booked. I did not, so she put me in another room with a king & pullout. Not exactly comparable & she did not tell me that was what I was charging to. If I had known, I would not have allowed her to change my room. I wanted my original room after seeing what I was put in & was told there were no rooms left. The room came with no bedding for the pullout. After getting sheets from the front desk, she told me she would bring a pillow up to my room. She never did. There was no blanket & no Pillow for the pullout that I didn’t even want. The AC rattled all night, making it very difficult to sleep. Then I went downstairs in the morning to get some ‘complimentary coffee’ that the website said the hotel provided. The front desk person had no idea what I was talking about. I was definitely robbed for the price I paid for this dump. Very disappointing & disgusting. For a 400 room hotel, only 1 elevator worked, making the wait time very long. I should have known when I went to check in when two women were complaining about not having any water & how the toilets were full because they couldn’t flush because there was no water. Again disgusting. I am so sorry I had to stay there.

Excellent! from the shuttle driver that picked us up at the airport, to the ladies at reception, to the wonderful beds, to the shuttle service back to the airport. Very timely, very friendly, very accommodating. We will definitely stay here next time.