Homewood Suites By Hilton Houston IAH Airport Beltway 8

Excellent Breakfast room was very nice only issue was shuttle only once per hour and stopped running at 930pm. My united flight was delayed 5 hours so I had to take a cab for 35 dollars

The ladies on the front counter were terrific. The hottest month of the year and the pool was closed/out of action/a dirty green colour. Disappointing. Ice machines also out of order.

This hotel wasn't too bad. It did feel like it was a little rundown, a good update would be nice. The one thing I was very disappointed by was the hot tub. I specifically chose this hotel because I knew I would want a good soak in a hot tub after a week vacation. The hot tub was not functioning, it was cold and gross. The breakfast was good, with a lot of options (hot and cold).

The property was dirty all around. Our bed had french fries on the floor between it and the nightstand (note: not our fries, they were there at check in), which remained through our trip despite housekeeping coming 1 day (3 night stay.) We called for housekeeping our second day and were told we couldn’t have it. We had no shampoo and conditioner in our room at check in. I asked if some could be brought to us and was told we could come get it later. The kitchen sink was clogged and old food would come up from the drain when we ran the water. Makes you wonder what actually gets cleaned. The pool and hot tub were filthy; especially the hot tub which was dark green and filled with debris the entire stay - completely unusable. No towels at the pool 2/3 days. The area around the hotel is extremely run down and be careful of the deep potholes in the entryway/parking lot. This part isn’t the fault of the hotel; but we had trouble sleeping due to the rooms above us being so loud well into the night (2-3am.) We’re pretty low maintenance guests, but this place was missing the basics- cleanliness being the most important. Hilton should remove this property from its portfolio; it’s not up to par with their brand.

Our room was nice, and clean. Both night and morning staff were unfriendly. Hot tub was full of cold dirty water which was a bummer

Great location and rooms. Breakfast was excellent. The pool and hot tub area was pretty dirty. There was wrappers and paper towels in the pool but we cleaned it and it was fine.

There were many big pot holes on the road near the hotel

The room was very clean but the pool and jacuzzi we had to clean it everyday for the pool was dirty.

We needed to use the shuttle several times and 2 times it did not show up. Another hotel shuttle picked us up from the airport and dropped us off at this hotel, because our shuttle didn’t show up. We were told that this particular hotel has a bad reputation for the shuttle service and that it is not reliable. We had trouble finding the front desk staff so that we could check on the status of the shuttle to ensure we would not miss our flights.

Gym with two elliptical trainers, treadmill, dumbbells, mats, balls, water, sweat towels, large mirror. Thankful the AC was not blowing full blast on me as it was in another hotel in Maui

The property was dirty all around. Our bed had french fries on the floor between it and the nightstand (note: not our fries, they were there at check in), which remained through our trip despite housekeeping coming 1 day (3 night stay.) We called for housekeeping our second day and were told we couldn’t have it. We had no shampoo and conditioner in our room at check in. I asked if some could be brought to us and was told we could come get it later. The kitchen sink was clogged and old food would come up from the drain when we ran the water. Makes you wonder what actually gets cleaned. The pool and hot tub were filthy; especially the hot tub which was dark green and filled with debris the entire stay - completely unusable. No towels at the pool 2/3 days. The area around the hotel is extremely run down and be careful of the deep potholes in the entryway/parking lot. This part isn’t the fault of the hotel; but we had trouble sleeping due to the rooms above us being so loud well into the night (2-3am.) We’re pretty low maintenance guests, but this place was missing the basics- cleanliness being the most important. Hilton should remove this property from its portfolio; it’s not up to par with their brand.

This hotel was the worst experience that I’ve ever had at any Hilton Hotel. I would not recommend this hotel to anyone. This hotel was infested with roaches. I had changed my room twice from 215 to 218 and the other room had roaches as well. When I opened the door to the second room roaches were in the doorway fighting and they started running down the hallway on the 2nd floor. The pool was dirty and carpet was black and the television didn’t work in neither room. My family and I found another hotel and had to pay out of pocket without any help from hotels.com on reimbursement of any fees. RUN from this hotel.

Clean room. Stayed for just one night. Smooth airport transfers

Clean room, helpful staff

I checked in around 11:30pm and within the hour my hotel room was being overrun by cockroaches. They were everywhere! The headboard, the bathroom and kitchen counters. I mean everywhere! This place has a serious cockroach problem. I had to book a different hotel at 1 in the morning. Plus I had to throughly go through all of my things to make sure I wasn’t bringing any along with me. It was a nightmare! I’ve stayed at many hotels and have never had anything like that happen before. It was disgusting! I do not recommend this hotel.

Check in was super easy rooms were very clean. Breakfast was clean.

Roaches in the kitchen cabinet

Good breakfast. Very clean and comfortable overall. Our room did not have a stove however.

Our room was dirty. The furniture was stained. I refused to sit on the couch and chairs in the room. I would’ve requested a change but we arrived at 11pm after a very long day. The lady who checked us in was SO NICE AND FRIENDLY! When we went to check out and let them know how the room was there was no one there to check us out and we stopped by multiple times at the front desk.

The couches and sheets were gross. The room had an odor to it.

Clean, friendly great location near IAH. Loved family suite.

Liked the suite/room.It was clean. For a Hilton some of the amenities were cheap like the basic plastic alarm clock, cheap kiddie phones not even hooked up(you could use your cell) even the tv was basic , crappy remote couldn't cast from your cell to tv even.Just didnt feel like a Hilton.

Our suite was perfect for our overnight stay with grandkids--2 separate bedrooms, a living room, and kitchenette. Spacious, clean, 3 TVs. Nice breakfast included in price. Will definitely stay here again.

I'm only giving 3 stars because the person at the front desk was helpful and the hotel provides a shuttle to the airport that was very convenient. We got in around 11 and there was no one at the front desk. There was note that they'd be back in 5m but that didn't happen for at least 25m. We called the front desk and the customer service number, no dice. She was the only one manning the hotel on a night it was fully booked. This was just poor planning. She was nice and I felt bad that she had to run from one end of the hotel to the reception and check us in while panting. We finally got to the room around 11.30 and wanted to crash since we had an early morning flight that required us to take the 5.30 shuttle. The blinds didnt close all the way and we had to come with a way to clip the edge drapes together to block the light out. At around 11.45 the people upstairs checked in and were exceptionally noisy, slamming doors dropping things on the floor. We thought they might be settling in and gave them about 20m and still wouldn't stop. We had to call the front desk 3 times about 10m apart to complain. The front desk lady was understanding but nothing came from her intervention. It just got worse. That level of noise would have been unacceptable during the day for more than 5m but at midnight for an hour was just inexcusable. I understand that the hotel is not responsible for the people upstairs but the construction was just cheap, there was no insulation.

The only problem was the air conditioner not working is was so hot the room

The room is so dark.

Stayed with my family of 8 in their suite room, we were all comfortable! We enjoyed our stay. They had a basketball for their basketball court and breakfast. I’d recommend and stay again.

The thermostat didn’t work and I was too exhausted to change rooms. It was warm and I had to keep the fan on all night.

Wifi is really bad, slow and unstable.

The AC in the first room I was given didn’t work. The AC in the 2nd room was very noisy.

Shoutout to Valerie for being the most welcoming person I’ve met! She went above and beyond to help me out and make me feel like home! Will be back to this exact location whenever i come to houston! Also not only her but all the staff was friendly and greeted me with a smile. You don’t get a lot of places with this kind of staff!

Ciara was delightful and provided an excellent client experience from immediate check in and throughout the day. My husband and I observed that she worked a double shift however she was always pleasant, attentive and always asked how our day was going.

I'm only giving 3 stars because the person at the front desk was helpful and the hotel provides a shuttle to the airport that was very convenient. We got in around 11 and there was no one at the front desk. There was note that they'd be back in 5m but that didn't happen for at least 25m. We called the front desk and the customer service number, no dice. She was the only one manning the hotel on a night it was fully booked. This was just poor planning. She was nice and I felt bad that she had to run from one end of the hotel to the reception and check us in while panting. We finally got to the room around 11.30 and wanted to crash since we had an early morning flight that required us to take the 5.30 shuttle. The blinds didnt close all the way and we had to come with a way to clip the edge drapes together to block the light out. At around 11.45 the people upstairs checked in and were exceptionally noisy, slamming doors dropping things on the floor. We thought they might be settling in and gave them about 20m and still wouldn't stop. We had to call the front desk 3 times about 10m apart to complain. The front desk lady was understanding but nothing came from her intervention. It just got worse. That level of noise would have been unacceptable during the day for more than 5m but at midnight for an hour was just inexcusable. I understand that the hotel is not responsible for the people upstairs but the construction was just cheap, there was no insulation.

After a long and exhausting journey, we arrived and were informed that our reservation no longer existed. They alleged "overbooking", that was clearly not real, as the hotel was able to assign us a room immediately after we were forced to pay for our stay a second time. Fortunately, the Hotels.com agent, was very helpful and quickly resolved the double-payment issue, processing a refund for the initial, cancelled reservation.

Room were spacious and clean, comfortable beds,breakfast was perfect and shuttle service was A*

The staff at this property were some of the best we have encountered in a long time!

I was done with my business and was trying to check out early to get ahead of the storm. The rep at the desk first refused to check me out. Told me I couldn’t til the next day. Then ironically when I get the final bill, they charge me a smoke/service fee for a broken bed that was obviously already broken. Neither the property or customer service would help. All I got was non chalant treatment and no willingness to assist. At the end of the day it is fraud.

It was all good. Fantastic gentleman at the registration desk. Made it very pleasant. Scheduled us right then for a pick up the next day to the airport. We had a very nice room, very clean, very pleasant personnel.

We needed to use the shuttle several times and 2 times it did not show up. Another hotel shuttle picked us up from the airport and dropped us off at this hotel, because our shuttle didn’t show up. We were told that this particular hotel has a bad reputation for the shuttle service and that it is not reliable. We had trouble finding the front desk staff so that we could check on the status of the shuttle to ensure we would not miss our flights.

When we got to the hotel our room had been given away, we had to wait for them to sort out our rooms, the person at the front desk was rude and unapologetic. Would not recommend

Stayed one night on a layover. Close to airport. Not much in the area to walk to for food. Website says no airport shuttle but they had one. Very friendly staff. Older property but clean and maintained. Had 2 bedroom suite and it was great! Plenty of room and comfortable. Would stay here again. Only complaint was stairwell smelled of marijuana.

Clean, friendly great location near IAH. Loved family suite.

Clean room. Stayed for just one night. Smooth airport transfers

Super conveniently located close to the airport and clean. Just a nice place to relax.

Nice place and not far from airport

The front desk is not friendly. Their free airpor shuttle start at 6:30 AM not 5AM so we have to get our transport to the airport because we have an early flight. No restaurant around. Everything is too far away. The only thing I like is it’s clean,

Good property and convenient if you are looking to stay near the airport and the north of Houston

The property was okay. We were only in town for the weekend for a dance competition and convention. We did see a bug in the room, however, staff was friendly and very accommodating. The other properties around the hotel did not particular make us feel safe, however once inside the property, we did feel safe. There was also a lot of construction in the area

Sketchy area

Shuttle is by "reservation" which means you call and wait. They're very clear you need your bags, which is fair, but you do wait for a while. And then there is no shuttle from 1130-330, so hopefully you do have a flight for those 4 hours. The suites themselves are actually decent, but the surrounding areas are all other hotels and disgusting empty lots. The closest food or drink is a half mile walk away, through some nasty areas. Not likel

Excellent Breakfast room was very nice only issue was shuttle only once per hour and stopped running at 930pm. My united flight was delayed 5 hours so I had to take a cab for 35 dollars

Our suite was perfect for our overnight stay with grandkids--2 separate bedrooms, a living room, and kitchenette. Spacious, clean, 3 TVs. Nice breakfast included in price. Will definitely stay here again.

My boyfriend flew in from Alaska and we were able to enjoy a three day stay. The breakfast was amazing. We occupied the pool. It’s very quiet if I had to pick another hotel stay I would pick this one again.

I was disappointed that a Hilton affiliated property would be this poorly kept. Sticky tile floors, hair on shower walls, generally needed a re-do. No restaurant or Coffee Shop on sight. I stayed 1 night and then cancelled remaining nights and switched to Springhill Suites.

The staff are so friendly and professional. Great breakfast and the coffee is soo good! I absolutely love the smell of this hotel too. I wish I could box the air and take it home! It smells like sunshine, sand, lemon and fresh baked bread! It was a wonderful experience, highly recommended this hotel.

near IAH with good Shuttle service, clean and comfortable, there are free snacks, wine and beer from 5 to 8 pm

Hi the room not the cleanest and breakfast ended early so we didn’t have a lot of time to eat.

Great stay Hard to locate off the Beltway Some minor repairs to flooring needed - broken tiles Nice afternoon reception Helpful breakfast lady - nothing too much trouble

Beyond our expectations! The room was clean and beautiful. Breakfast was delicious and filled us for the day ahead!

Overall the experience was nice. We had a two bed suite & it was perfect. But the breakfast was also pretty decent, I wasn’t a fan of the sausage because it was rubbery and cold this morning. Other than that the hotel was overall GREAT.