Red Roof Inn Houston Brookhollow

.

Wonderful front staff and cleaning crew…very attentive. For the price you can beat what you get… yes it’s a little outdated but for the price it was great.

We arrived late in the evening after 8:30 pm. The front entry was dirty as we walked on. There were rags behind the vending machines I guess there was a water leak. We got to our floor and all you could smell was weed. We dropped off our items and went to dinner. When we arrived the room was hot. The AC was not working and would not turn on. I called the front desk and was told that was the only room they had left. We had to leave and drive back home 4 1/2 hours because we were not going to stay in a room with no AC. The gentleman at the front desk started a refund process but said it would take time. He was apologetic and I told him I knew it was not his fault.

Great place

if i could give this place 0 stars i would!! i do not reccomend staying here. my friend i checked in and they charged us a $20 fee for an early check in that wasn’t stated anywhere in any written policy on hotel.com nor on the property. secondly, the cleanliness, staff, and infrastructure of this place is very poor. our first room we stayed in was infested with roaches.. they were crawling out of the 4 corners in the walls and we had to shake out our stuff because there were roaches in our luggage. both baby ones and HUGE ones.. there was also stains that resembled blood on the floor… our second room that they claimed was “clean” also had roaches and we had to spend $20 worth of spray to ward them off just to go to sleep for the night. there was roaches coming from the air vent. why am i paying to stay somewhere where i have to play pest control? besides that the sheets in our second room has cigarette holes and stains along with the hairdryer on the wall having literal mold growing on it… the fridge in the second room was also dirty… regarding infrastructure, the bathroom in the first room was deplorable. the bathtub was cracked and there was sloppy paint jobs all over it to cover up the fact it was broken. the “pool” was disgusting and looked like it hadn’t been cleaned the whole season. also if you stay in room 209, they literally painted over a LIVE roach and it’s STILL on the wall!! gross!! to top it off, when we asked for a refund the front desk lady refused