DoubleTree by Hilton Hotel Houston - Greenway Plaza

Hotel confortable propre assez bien placé Rien a ajouter j'y retournerais volontiers

BON ACCUEIL BELLE CHAMBRE

Parfait, propre, bâtiment bien entretenu et personnel sympathique et à l'écoute des clients

Notre chambre était très confortable et propre, une grande salle de bain très pratique, le bâtiment est bien entretenu et propre, le personnel est sympathique et à l'écoute de nos besoins, je le recommande.

The check in process was horrible because they could not find our reservation. When they did it was charged to a card that did not belong to us. The air conditioning system was deplorable in the hallways. It was our niece's college graduation and we referred all family members to that hotel. They ALL had check in issues. We did not even stay at the hotel because it was such a hassle and we still got charged. The parking garage broke the rack on our SUV and the parking meter did not work in the underground garage. We finally paid $40 after a huge hassle at the front desk. The rooms were not well taken care of and the staff was untrained and overworked because they lacked decorum in difficult situations. Hilton has lapsed in its service and its quality. The Doubletree Greenway Plaza needs a full makeover and better management.