Economy 7 Inn Chesapeake - Portsmouth

a-ok

As soon as we opened our room, roaches scattered everywhere! They did move us rooms, but they were in there too. Unfortunately with it being late and 4 tired children. Not to mention everything in the room was broke. We stayed that night checked out FIRST THING. Never again!!! I do not recommend this hotel.

This room had ROACHES, stains on the curtains which were missing hooks, stains on the blankets and shower curtain. I tried to give this hotel another chance because it was under construction but it was worse.

Wouldn’t refund me after I had an emergency and couldn’t even make it to stay. Canceled and they still charged me the full price!!

Hotel booked me, said they never got my confirmation, i asked customer service if they could use any other alternate method to find my booking, they said they did. I contact Hotels.com customer support who said the hotel confirmed on their end that they received it. We paid twice for the same room and they wont offer a refund or allow me to stay a second night even though ive provided proof of all of these things.