Comfort Suites Innsbrook - Short Pump
78 US$
/ noche
Promedio para octubre
Precios para Comfort Suites Innsbrook - Short Pump
Selecciona fechas para ver precios y disponibilidad
78 US$
/ noche
Promedio para octubre
Precios medios mensuales
En Comfort Suites Innsbrook - Short Pump, los precios por noche son de 62 US$ de media en el mes más barato (septiembre) y de 89 US$ en el mes más caro (marzo), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 75 US$ |
| febrero | 69 US$ |
| marzo | 89 US$ |
| abril | 75 US$ |
| mayo | 85 US$ |
| junio | 80 US$ |
| julio | 76 US$ |
| agosto | 72 US$ |
| septiembre | 62 US$ |
| octubre | 78 US$ |
| noviembre | 81 US$ |
| diciembre | 69 US$ |
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oct · 78 US$
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Más caro: marzo (aprox. 89 US$)
Más barato: septiembre (aprox. 62 US$)
Acerca de esta propiedad
No te pierdas las instalaciones recreativas a tu disposición, que incluyen una piscina cubierta y gimnasio. En este hotel de estilo victoriano encontrarás también conexión a Internet wifi gratis, un vestíbulo con chimenea y acceso gratuito ...
Servicios
No te pierdas las instalaciones recreativas a tu disposición, que incluyen una piscina cubierta y gimnasio. En este hotel de estilo victoriano encontrarás también conexión a Internet wifi gratis, un vestíbulo con chimenea y acceso gratuito a un gimnasio cercano.
Servicios empresariales
Tendrás un centro de negocios abierto las 24 horas, check-out exprés y periódicos gratuitos en el vestíbulo a tu disposición. ¿Estás organizando un evento en Glen Allen? En este hotel tienes a tu disposición 148 metros cuadrados de espacio con zona para conferencias y salas de reuniones. Hay un aparcamiento sin asistencia gratuito disponible.
Comida
Se ofrece un desayuno bufé gratuito todos los días de 06:00 a 09:00.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 125 habitaciones con microondas y televisión de pantalla plana. Las camas cuentan con colchones con una capa de acolchado adicional y ropa de cama de alta calidad para descansar plácidamente. Las habitaciones ofrecen también un sofá cama doble. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por cable. El baño privado con ducha y bañera combinadas está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Si decides alojarte en Comfort Suites Innsbrook - Short Pump de Glen Allen, estarás en el barrio financiero y a menos de 15 minutos en coche de Short Pump Town Center y University of Richmond. Además, este hotel se encuentra a 19,6 km de Universidad de Virginia Commonwealth y a 20,7 km de Broad Street.
Qué hay cerca
Elk's Lodge(1.8 millas)
Short Pump Town Center(2.4 millas)
Centro comercial Regency Square(3.1 millas)
Sheltering Arms Institute(3.8 millas)
Henrico Doctors' Hospital(4.2 millas)
Bon Secours Heart Institute at Reynolds Crossing(4.5 millas)
Centro Artístico Cultural Glen Allen(5.2 millas)
Colonial Shooting Academy(6.4 millas)
Lewis Ginter Botanical Garden(7 millas)
University of Richmond(7.3 millas)
Campo de golf Belmont(7.8 millas)
Regal Short Pump(8 millas)
Shops at Willow Lawn (centro comercial)(8 millas)
Granja herboristería Lavender Fields Herb Farm(8.2 millas)
Country Club of Virginia(8.5 millas)
El aeropuerto más práctico para llegar a Comfort Suites Innsbrook - Short Pump se encuentra en Richmond, VA (RIC-A. Internacional de Richmond)(21.1 millas)
Piscina
Ascensor
Personal multilingüe
Salas de reuniones
Campo de golf (cercano)
Fitness
Ubicación
4051 Innslake Dr, Innsbrook, Virginia, Estados Unidos
Elk's Lodge (1.8 millas)
Short Pump Town Center (2.4 millas)
Centro comercial Regency Square (3.1 millas)
Sheltering Arms Institute (3.8 millas)
Henrico Doctors' Hospital (4.2 millas)
Bon Secours Heart Institute at Reynolds Crossing (4.5 millas)
Opciones de habitación
4
Suite estudio, varias camas, no fumadores
Detalles de la oferta
2 Camas Dobles
y 1 Sofá Cama
Capacidad: 6
325 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
5
Suite estudio, 1 cama de matrimonio grande con sofá cama, accesible para personas con discapacidad
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
325 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
5
Suite estudio Deluxe, 1 cama de matrimonio grande con sofá cama, no fumadores
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
330 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
4
Suite estudio, 1 cama de matrimonio grande con sofá cama, no fumadores
Detalles de la oferta
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
325 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
Reseñas de los huéspedes sobre Comfort Suites Innsbrook - Short Pump
7.3
Bueno
Basado en 1003 comentarios verificados
¿Quién se queda aquí?
Trabajo
8%
Pareja
21%
Familia
41%
Grupo
8%
Solo/a
20%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En las reseñas recientes del Comfort Suites Innsbrook - Short Pump, los viajeros informan sobre estancias mixtas, con quejas frecuentes sobre la limpieza y el mantenimiento, junto con algunos elogios por el personal amable, los desayunos decentes y la conveniente ubicación para Innsbrook y Short Pump.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En las reseñas recientes del Comfort Suites Innsbrook - Short Pump, los viajeros informan sobre estancias mixtas, con quejas frecuentes sobre la limpieza y el mantenimiento, junto con algunos elogios por el personal amable, los desayunos decentes y la conveniente ubicación para Innsbrook y Short Pump.
Los problemas de limpieza incluyen informes recurrentes de cucarachas, moho y fuertes olores a humo o humedad. Las instalaciones generan frustración, con ascensores a menudo fuera de servicio o sucios y la piscina cubierta frecuentemente cerrada o verdosa; otras cosas básicas como agua caliente, cerraduras de puertas, aire acondicionado y máquinas de hielo fallan en múltiples reseñas. El servicio y el desayuno son inconsistentes, desde personal servicial y opciones abundantes hasta registro lento, errores en la asignación de habitaciones y escasez frecuente. Espere una estancia económica en una zona conveniente pero con riesgos notables en cuanto al mantenimiento y la fiabilidad.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Muchas reseñas informan que los ascensores están fuera de servicio, sucios o calientes, y que la piscina cubierta a menudo está cerrada o verdosa. Varios huéspedes también notaron máquinas de hielo rotas, un gimnasio pequeño y caliente, e instalaciones de lavandería no disponibles o sucias.
Reseñas de huéspedes relacionadas
2
Ellen
8 jul 2025
·
Se alojó 3 noches
The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
The hotel was absolutely filthy. Pool out of order. Washer and dryers had been removed. Towels stained and soaking somewhere. Broken toilet seat. No air conditioning.. it blew hot air.The manager said the the whole staff quit 2 weeks ago! And they're still taking reservations! I hope they give me my money back since I checked out 2 hours after checking in. Called Hotels.com. And they helped us get into the Hilton...much better!
8
Rajasekaran
25 jul 2024
·
Se alojó 1 noche
Elevator did not work from fist floor, one has to climb up to second floor to access elevator.
Elevator did not work from fist floor, one has to climb up to second floor to access elevator.
4
DAVID
20 oct 2024
·
Se alojó 3 noches
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
we were on the 5th floor, elevator out 2 of the 3 nights we stayed, noise out side 1st night, back door locked and card key would not open it, staff at front desk did not seem to care about elevator being out
6
Michael
7 jul 2023
·
Se alojó 3 noches
Staff were nice, parking was excellent and the pool was open. However, some of the ceiling tiles above the pool were hanging down and about to fall into the pool. Fire doors were not held back by electromagnets, and were always banging super loudly all day and night.
Staff were nice, parking was excellent and the pool was open. However, some of the ceiling tiles above the pool were hanging down and about to fall into the pool. Fire doors were not held back by electromagnets, and were always banging super loudly all day and night.
6
Adabella
8 oct 2024
·
Se alojó 3 noches
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
Hotel overall is clean but outdated. Pool looked murky and elevators had issues. Otherwise the staff and area where it’s located were great.
2
samana
16 jul 2023
·
Se alojó 1 noche
No one was ever at the front desk when we needed something. Our card key to our room did not work. The carpet in the room was damp and the ceiling had obvious signs of moisture. The elevators were dirty. The ‘pool’ area had ceiling tiles that were peeling off. The ‘gym’ is hot and humid with no nearby water fountain. If you are looking to stay in this area I’d strongly advise you to consider other accommodation.
No one was ever at the front desk when we needed something. Our card key to our room did not work. The carpet in the room was damp and the ceiling had obvious signs of moisture. The elevators were dirty. The ‘pool’ area had ceiling tiles that were peeling off. The ‘gym’ is hot and humid with no nearby water fountain. If you are looking to stay in this area I’d strongly advise you to consider other accommodation.
8
Geraldine
12 ago 2024
·
Se alojó 2 noches
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
It's affordable to reserve a room, good customer service but downside is that they need to fix the elevator especially they have so many people are reserving room, need to fix the laundry room and hopefully to put more instructions because we were trying to use coins but there is no instructions or anything where to insert the coins, also need to clean the laundry room, need to fix the 5th floor ice machine because honestly, its too hassle to go down and up just to get some ice. Also, need to clean the pool and i don't know if its safe to swim because the water is greeny. Lastly, they need to put AC on the gym and wipes for cleaning.
10
Russell
9 may 2024
·
Se alojó 2 noches
AC/heating units are very noisy. No working ice maker on floors 2-5. Been that way for weeks.
AC/heating units are very noisy. No working ice maker on floors 2-5. Been that way for weeks.
8
Eric
14 ago 2024
·
Se alojó 2 noches
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
. The shower was missing a liner to stop water and the tub was on a slope. So much so that you had to brace yourself when showering. The water pressure was virtually not there. Also this is the second time we have stayed here in the last couple months. The first we could not use the pool because it was green and they had a sign on it that said under maintenance. So the kids could not use the pool and that ms one of the reasons we chose the hotel. This time the pool was the same green with no sign saying not to use it.
2
Laura
6 oct 2024
·
Se alojó 2 noches
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
Floor was soaked and nothing that a wet&vac could have taken care of. Phone in room didnt work had to use cell phone to touch base with front desk. No elevator, pool was closed 2nd day because of a party goung in the dining room and lobby. Hallway had puke on the floor and steps. Door key didn't work until after 4 times coming down to lobby. This is the worst place that I have ever stayed in. No mgr on duty to talk to.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
La limpieza es un problema recurrente, con numerosos informes de cucarachas, moho y fuertes olores a humo o humedad en las habitaciones y pasillos. También se mencionan repetidamente muebles manchados y áreas comunes con poco mantenimiento.
Reseñas de huéspedes relacionadas
2
Michael
25 ago 2025
·
Se alojó 1 noche
Found a dead cokeroach in a bath towel We left, it was disgusting
Found a dead cokeroach in a bath towel We left, it was disgusting
2
Kathleen
2 ago 2025
·
Se alojó 1 noche
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
Mold along ceiling in the room, smelled like smokers throughout hallway and room itself (tried to mask with air fresheners), 4 hand towels provided (said out of bath towels, provided two pool towels when asked), bathroom filled with insects when we got up in the night. Horrible, horrible experience. Will be reporting to Board of Health.
2
Kora
7 sept 2025
·
Se alojó 2 noches
There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
There are stains everywhere, even just walking up to the room. The room itself was pretty dirty. The toilet was running nonstop when I arrived. There were cockroaches on the walls stains on the walls bathtub with stand and dirty ended up canceling and getting a full refund.
2
Geoffrey
16 nov 2025
·
Se alojó 1 noche
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
Roaches. Room not clean from previous guests. Sheets were dirty, stained & had hair from previous guests. Tv not functioning properly.
2
Kenesha
1 sept 2025
·
Se alojó 1 noche
My room had a roach in the bathtub. I definitely got my money back.
My room had a roach in the bathtub. I definitely got my money back.
4
Ronald G
12 ago 2025
·
Se alojó 3 noches
Not Impressed!! Entering our room we were hit with a musty odor, walked across water soaked carpet (not sure where the water coming from) to turn the a/c on and discovered the sofa/bed was missing a cushion and was so dirty that we never sat on it. One of the bed's comforters had a blood stain on it also had an area of mold that measured 10 inches in diameter. The shower did not have hot water, the water control knob just spun around in both directions. There was mold on the bottom of the shower curtain. The shower curtain rod was ready to fall off the wall. It was drooping down so the shower curtain would not stay closed. The toilet was not mounted properly to the floor, it would tip back and hit the wall. The vent in the bathroom was filled with dust and dirt. We asked and were moved to another room the next morning. This room was cleaner. There was an issue with the smoke alarm beeping every 30 seconds. I just disconnected it. The lobby/breakfast/sitting area had a worker sanding drywall on the ceiling. There was nothing-no plastic put up to isolate the area where the work was going on, therefore drywall dust was getting on the tables and the food in the breakfast area. Needless to say, we will not be staying here again.
Not Impressed!! Entering our room we were hit with a musty odor, walked across water soaked carpet (not sure where the water coming from) to turn the a/c on and discovered the sofa/bed was missing a cushion and was so dirty that we never sat on it. One of the bed's comforters had a blood stain on it also had an area of mold that measured 10 inches in diameter. The shower did not have hot water, the water control knob just spun around in both directions. There was mold on the bottom of the shower curtain. The shower curtain rod was ready to fall off the wall. It was drooping down so the shower curtain would not stay closed. The toilet was not mounted properly to the floor, it would tip back and hit the wall. The vent in the bathroom was filled with dust and dirt. We asked and were moved to another room the next morning. This room was cleaner. There was an issue with the smoke alarm beeping every 30 seconds. I just disconnected it. The lobby/breakfast/sitting area had a worker sanding drywall on the ceiling. There was nothing-no plastic put up to isolate the area where the work was going on, therefore drywall dust was getting on the tables and the food in the breakfast area. Needless to say, we will not be staying here again.
2
Carol
5 ago 2025
·
Se alojó 2 noches
This is by far the worst hotel that to stay night in. To start, the smell of mildew and marijauna will hit you in the face like a ton bricks when you walk through the deceiving doors. The foyer area is what made it deceiving. The filthy excuse of a hallway decorated with peeling walls, ambiguous stains, and trash lay everywhere. After navigating through the hallway, you’ll enter your room only to be met with something even worse. Upon closer inspection, you’ll find blood stains (or something similar to blood)cky substances caked on the walls, bed frames, and ground, strange brown goo on the walls, mold on the vents and curtains, missing/broken safety features (smoke alarm and door deadbolt), clearly unchanged bedsheets with human hair, furniture with chunks missing, grimy windows, a sofa even the bugs are scared to touch, outdated appliances like the microwave, peeling wallpaper in the bathroom, grime in the toilet bowl, disgusting appliances such as the lamps, and rust dripping from water sprayers. There were smoked rolls of cannabis in the staircases as well as used plastic ware lay about. In the fitness area, you’ll see the tiny room filled with pitiful equipment big enough for maybe two people. The pool, filled with green, murky water that looks almost radioactive. Asked the front desk for extra towels, but was told they were out and gave me hairy pool towels instead. So gross. Beds were firm and not changed from other guests prior
This is by far the worst hotel that to stay night in. To start, the smell of mildew and marijauna will hit you in the face like a ton bricks when you walk through the deceiving doors. The foyer area is what made it deceiving. The filthy excuse of a hallway decorated with peeling walls, ambiguous stains, and trash lay everywhere. After navigating through the hallway, you’ll enter your room only to be met with something even worse. Upon closer inspection, you’ll find blood stains (or something similar to blood)cky substances caked on the walls, bed frames, and ground, strange brown goo on the walls, mold on the vents and curtains, missing/broken safety features (smoke alarm and door deadbolt), clearly unchanged bedsheets with human hair, furniture with chunks missing, grimy windows, a sofa even the bugs are scared to touch, outdated appliances like the microwave, peeling wallpaper in the bathroom, grime in the toilet bowl, disgusting appliances such as the lamps, and rust dripping from water sprayers. There were smoked rolls of cannabis in the staircases as well as used plastic ware lay about. In the fitness area, you’ll see the tiny room filled with pitiful equipment big enough for maybe two people. The pool, filled with green, murky water that looks almost radioactive. Asked the front desk for extra towels, but was told they were out and gave me hairy pool towels instead. So gross. Beds were firm and not changed from other guests prior
2
Patricia
9 sept 2025
·
Se alojó 1 noche
The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
The hotel had a big sign that said 100% smoke free and the halls and run was full with the smell of smoke. I told the desk clerk and she didn’t seemed to be interested. The first floor and the second floor was Aweful with that smell. The hallway carpets on the first and second floor was filthy. The elevator smelled like smoke. The smell actually got my granddaughter sick after leaving there. The room wasn’t fully clean. The bathroom floor was dirty as well as the tube. I am asking for a full refund.
2
Allison
2 nov 2025
·
Se alojó 2 noches
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
We checked in and were immediately APPALLED by the condition of our room. I wish I would’ve taken a picture. The bed was just the mattress, no sheets, and the room looked like a party had happened in it. Wood was splintered all over the floor and was in shambles. My husband and I immediately removed ourselves and our pets from the room. The hotel wreaked of weed as well. The front desk worker said no other rooms were available. We ended up going to a hotel across the street which was MUCH more pleasant. This was our second time staying here-we will NEVER be back again.
2
Iwan N
16 nov 2025
·
Se alojó 1 noche
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
Stayed overnight, third floor room 310, dirty elevator, dirty floor, cracking ceiling in the bathroom, and cockroaches in the bathroom, crawling, so disgusting. Never experienced anything like this, even in a motel. Forget about the breakfast, I won’t even touch them, not that there are much choice’s anyway.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son espaciosas para el precio, pero anticuadas, con muebles desgastados y problemas de mantenimiento frecuentes, como cerraduras defectuosas, agua caliente débil o inconsistente, aire acondicionado ruidoso o que no funciona y accesorios rotos. También se informa sobre ruido en los pasillos y paredes delgadas.
Reseñas de huéspedes relacionadas
6
David
18 jun 2025
·
Se alojó 3 noches
It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
It was nice that the hotel allowed us to check in early and kept us at the same rate booked, however we did not get a suite. I was told this when I went down to extend the stay one night. The bathroom toilet ran constantly so we had to keep turning the water off. There seemed to be a hole in the wall near the sofa bed. Water stains from water damage on the wall and all lamp shades. The light on the mirror had one light hanging like someone pulled it. One lamp shade near the sofa bed seemed to have black mold on it. You would only find it if you turned the lamp. The fridge was broken and when we checked in had to be thawed. So we had water all on the floor. The front desk didn’t keep track of who checked in or out and when they first checked us in gave us another persons room that extended their stay.
8
Russell
21 jul 2024
·
Se alojó 2 noches
My stay was very good. The only negative I have is this: there was a stain in the bathtub that deterred me from using it.
My stay was very good. The only negative I have is this: there was a stain in the bathtub that deterred me from using it.
10
Zhongyu
7 jun 2025
·
Se alojó 1 noche
clean
clean
4
Michael
11 oct 2024
·
Se alojó 3 noches
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
There were many things wrong with this hotel. It’s almost hard to believe it’s in such bad shape considering its location in Innsbrook. Staff never made eye contact once. I attempted to interact with three different staff, two were on their phones with earbuds in and didn’t acknowledge me. This was even the case when I checked out a day early. Elevator was broken, had to take luggage up three flights. Stairwell was filthy and reeked of urine and cigarette smoke. Hallway floors appeared not to have been swept in weeks. In my room, the hallway light was broken and two of the other lights were inoperable. There were multiple water stains on the ceiling and peeling paint and wallpaper throughout the room. The comforter had a cigarette burn mark/hole in it. The couch had a huge tear in the upholstery and was sunken in- couldn’t sit on it. There were ants throughout the room and the water pressure in the sink was nonexistent. The bed was somewhat comfortable - the only saving grace. The second night the hallway reeked of marijuana and the smell crept into the room. There were also people “partying” in the hallway until at least 11pm. I had enough and checked out the next day - I had a three day reservation and checked out after two days, couldn’t bring myself to stay another night. When I was gathering my belongings to leave, there was a heavy burning smell in the hallway - the only way to describe it would be burning plastic combined with cat urine and skunk.
8
Chengyun
24 mar 2025
·
Se alojó 1 noche
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
6
Devin
26 jul 2025
·
Se alojó 1 noche
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
Staff was nice and helpful. Property looks nice pool and Gym included. Room was clean but it was a dirty used towel hanging on the door in the bathroom and the 3rd floor hallway leading to my room smelled horrible and the people beside us smoked and you could smell in the bathroom so had to keep the door shut. It was also a lot of different type of people may or may not been on drugs. Our neighbors also had a fight at 5AM apparently someone stole something from him. The hotel itself was not bad at all it was really just some the people occupying it.
4
Mark
15 ago 2025
·
Se alojó 1 noche
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
Nothing unique. The property has seen better days. Many broken items in room plus ac not used on floor hallways.
8
Rajeevan
26 ago 2024
·
Se alojó 1 noche
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
6
Darlene
25 jun 2024
·
Se alojó 1 noche
The security lock on door was broken, cigarette burn on comforter in non-smoking room, cablewire was pulled out on back of tv, 3 inch gap under door to connecting room of a stranger where you can hear everything, broken closet door.
The security lock on door was broken, cigarette burn on comforter in non-smoking room, cablewire was pulled out on back of tv, 3 inch gap under door to connecting room of a stranger where you can hear everything, broken closet door.
4
Christopher
13 jun 2025
·
Se alojó 1 noche
Old and tattered furniture.
Old and tattered furniture.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio es variado: algunos huéspedes elogian al personal amable y servicial y los cambios de habitación rápidos, mientras que otros describen un registro lento o caótico, errores en la asignación de habitaciones y un seguimiento limitado cuando surgen problemas.
Reseñas de huéspedes relacionadas
6
Kaitlyn
2 dic 2023
·
Door lock was broke, key card didn’t work, so basically had to “break in” into my room every time I wanted to get back in. Sports team was staying there, teenagers can be quite loud and inconsiderate. However, it was good for one night and the staff was more than helpful, respectful, and very accommodating. Five stars should go to staff alone.
Door lock was broke, key card didn’t work, so basically had to “break in” into my room every time I wanted to get back in. Sports team was staying there, teenagers can be quite loud and inconsiderate. However, it was good for one night and the staff was more than helpful, respectful, and very accommodating. Five stars should go to staff alone.
10
Erin
29 may 2025
·
Se alojó 2 noches
Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
Needed to make a last minute change to my itinerary and the staff was more than accommodating and didn’t charge a cancellation fee for one night that was canceled. Also, there was a problem with the toilet in my original room, but they were quick to move me down the hall. Great customer service!
6
cheryl
19 may 2025
·
Se alojó 3 noches
When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..
When I went to check into the hotel, the lobby was packed , there were two ladies at the front desk at first and then one left leaving the other lady there to check in all of these people and when she returned, she decided to get on her phone and not help anyone. The room that I stayed in had a musty smell, the carpet was dirty and the handle on the toilet was broken so you had to keep jiggling it to get the water to fill back up in the tank. I don't think I will be staying at this hotel again..
10
Elizabeth
14 jul 2025
·
Se alojó 1 noche
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
2
Patrick
29 may 2025
·
Se alojó 1 noche
I was given keys for room that was still occupied.
I was given keys for room that was still occupied.
8
Timothy
9 dic 2024
·
Se alojó 1 noche
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
My day was fine but this evening December 8, 2024 at approximately around 8 or 9 PM the person that was working the front desk was very unprofessional very disrespectful. I had an issue with her dealing with two beverages I brought, but as I hand her my money, I expect the same courtesy when someone gives me my money back when I give it to you on your hand, you give it back to me in mine not put my money on the counter. That’s very disrespectful and unprofessional so I asked for the manager. The young lady told me but first we got to dispute where I asked her to give me my money back and give it to me in my hand and then I asked for the manager. She told me she don’t give the managers personal number to the guest that’s OK but then I asked her for the corporate number and she sat back in the chair and made like I wasn’t even in front of her. I stood there for a few more minutes or a few more seconds to say and I asked her again ma’am may I have the corporate number because I’m not gonna tolerate this from no one, especially being rude and unprofessional so the manager came downstairs, she told the manager her side story and I told the manager my side of the story, but she gonna be on the phone telling the manager she want meput off the premises because of her respectfulness and her unprofessionalism. I’m the one that’s wrong. She has a job to do and she’s supposed to cage to the guest. I’m not saying go out of your way, but how she handled the situation was very unprofessiona
2
Aristides
28 jun 2025
·
Se alojó 1 noche
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
No manager to help. Staff Imani was made aware of all the issues, we asked her to come up and check the room herself
6
Gloria
16 jul 2023
·
Se alojó 2 noches
This property is clean, Desean and Crystal (FD Manager) were truly helpful and accommodating. The other member of the FD was impolite, dismissive, and could have cared less about the issues that was being created for myself as well as other patrons of the hotel - FYI I am a choice member and also work at Choice Hotels.
This property is clean, Desean and Crystal (FD Manager) were truly helpful and accommodating. The other member of the FD was impolite, dismissive, and could have cared less about the issues that was being created for myself as well as other patrons of the hotel - FYI I am a choice member and also work at Choice Hotels.
8
Rajeevan
26 ago 2024
·
Se alojó 1 noche
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
Place is a bit rundown - upholstery in dinging room is peeling. We had a terrible time with the lock, had to get front desk folks to open the door twice. Breakfast was good, staff was very friendly and nice
2
John
25 oct 2024
·
Se alojó 1 noche
I thought since we were in innsbrook this would be a nice hotel. I thought WRONG. First thing that happened elevator broke as soon as we got there, customers were complaining to me about the smell of marijuana all throughout the hotel. Oh! And the receptions screams profanity When she finds out the elevator is broken. We get to our room after FIVE flights of stairs. Mind you, I have a 2 year old. And the room is 90 degrees. We let it go for a few hours to see if it would get cooler but it never did. So we moved to a new room on the second floor. Once we got there…I tried to sleep but SOMEONE WAS DRILLING A TOOL AT 11PM AT NIGHT! I also went outside and there were groups of people just standing there smoking pot. Nothing was done. This place needs new ownership. I have never been to a hotel so bad in my life. I’ve been to many!
I thought since we were in innsbrook this would be a nice hotel. I thought WRONG. First thing that happened elevator broke as soon as we got there, customers were complaining to me about the smell of marijuana all throughout the hotel. Oh! And the receptions screams profanity When she finds out the elevator is broken. We get to our room after FIVE flights of stairs. Mind you, I have a 2 year old. And the room is 90 degrees. We let it go for a few hours to see if it would get cooler but it never did. So we moved to a new room on the second floor. Once we got there…I tried to sleep but SOMEONE WAS DRILLING A TOOL AT 11PM AT NIGHT! I also went outside and there were groups of people just standing there smoking pot. Nothing was done. This place needs new ownership. I have never been to a hotel so bad in my life. I’ve been to many!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Conveniente ubicación en Innsbrook/Short Pump cerca de restaurantes, tiendas y autopistas, y varios huéspedes sintieron que la zona era segura.
Reseñas de huéspedes relacionadas
8
Stephanie
22 jun 2025
·
Se alojó 2 noches
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
Safe area, staff were very nice, and we had a big comfortable room. My only complaint is that the floors were really grimy.
10
Antonia
1 ago 2024
·
Se alojó 1 noche
Good location
Good location
10
Scott
13 jun 2025
·
Se alojó 2 noches
Great place to stay the night in a good location.
Great place to stay the night in a good location.
6
Joseph
19 jun 2023
·
Se alojó 3 noches
A nice hotel in a great location - especially for a Richmond area baseball tournament - was close to all parks no matter which direction it was. The property is tucked back in a quiet area away from the main roads, but close enough to them. There are plenty of good dining options 2 miles or less away ranging from fast food to pricier options at the Short Pump Town Center. The breakfast is good enough, but the coffee is not as good as at other Comfort Suites we've stayed at. All of the staff we encountered were very pleasant. The ONLY negative was when I ran into a roach when I got up to use the bathroom in the middle of the night. Only one, but still made us all a bit uneasy. We decided to wash even the clothes we didn't wear when we got home. Don't want to bring any of those suckers home! But other than that, it was nice.
A nice hotel in a great location - especially for a Richmond area baseball tournament - was close to all parks no matter which direction it was. The property is tucked back in a quiet area away from the main roads, but close enough to them. There are plenty of good dining options 2 miles or less away ranging from fast food to pricier options at the Short Pump Town Center. The breakfast is good enough, but the coffee is not as good as at other Comfort Suites we've stayed at. All of the staff we encountered were very pleasant. The ONLY negative was when I ran into a roach when I got up to use the bathroom in the middle of the night. Only one, but still made us all a bit uneasy. We decided to wash even the clothes we didn't wear when we got home. Don't want to bring any of those suckers home! But other than that, it was nice.
10
Debra
25 ene 2024
·
Se alojó 1 noche
Very safe area of Richmond and convenient. It was clean and front desk was very accomodating. Reasonable rates.
Very safe area of Richmond and convenient. It was clean and front desk was very accomodating. Reasonable rates.
8
Chengyun
24 mar 2025
·
Se alojó 1 noche
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
The location is pretty good. But I feel the hotel equipments really need better maintanance. A lot of stuff was out of order. The window curtain was out of hook in the first room assigned to me; then the staff changed a room for me. The window curtain was still not in good shape but a little bit better than the first room. The door knob was loose; the basin blocker was missing; a bulb was out of order; the shower stream was too small. I feel it was not very comfortable. But the location is really good. There are very good restaurants in walking distance. If they repair all those non-working stuff, it would be a good place for vacation.
6
Brenda
9 dic 2024
·
Se alojó 2 noches
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
Registration staff was excellent . The hotel had several dirty areas . Our hallway had trash on the floor and was not cleaned up from Friday to Sunday . The door to the elevator room was propped open with a bucket our entire stay . The sofa in our room was also worn and very dirty. The breakfast bar was good but very crowded and they couldn’t keep up with having food available. The hotel is in a good location to Innsbrook and Short Pump .
8
Katherine
27 nov 2023
·
Se alojó 3 noches
Loved the front desk and breakfast staff. Beds and pillows were comfortable. There are walking trails around lakes within a walkable 1/4 mile. Cons:The paint and wall paper are peeling in the bathroom a lot although the bathroom is clean. Walls are very thin to the adjoining room.
Loved the front desk and breakfast staff. Beds and pillows were comfortable. There are walking trails around lakes within a walkable 1/4 mile. Cons:The paint and wall paper are peeling in the bathroom a lot although the bathroom is clean. Walls are very thin to the adjoining room.
6
Kathy
22 jun 2025
·
Se alojó 2 noches
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
Staff was great. This property needs some work. Water stains in the ceiling, shower wallpaper peeling off badly, sofa in room very dirty and scratched up, floors in hallway dirty. Guy who was cleaning floors was using smelly dirty water. Breakfast was low quality compared to other CIs ive bern to. I only stay at Comfort Inns because they usually are clean, quality places. This one is not. Needs alot of work. The area is very nice.
6
Mireille
22 ago 2024
·
Se alojó 3 noches
Location was convenient close to shopping center and highway
Location was convenient close to shopping center and highway
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
Los comentarios sobre el desayuno son inconsistentes, desde excelentes selecciones y personal servicial hasta escasez frecuente, máquinas de zumo o gofres fuera de servicio y calidad mediocre.
Reseñas de huéspedes relacionadas
6
Tina
20 jun 2025
·
Se alojó 1 noche
The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
The room was ok. Clean. Light on the wall was broken and hanging down. I unplugged it due to exposed wires. Breakfast was not as advertised. No toaster, juice machine was broken, choices were limited.
4
Jessica
18 may 2025
·
Se alojó 2 noches
Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
Beds were terrible. Carpet was not cleaned and needed to be vacuumed. The elevator had ketchup all on the floor. Hall smelled like dirty mop water.
10
Kenneth
29 may 2025
·
Se alojó 1 noche
The breakfast was simple, good quality and the staff service was great!
The breakfast was simple, good quality and the staff service was great!
6
Jennifer
21 jul 2024
·
Se alojó 1 noche
The property is run down and has a musty smell. But the front desk staff was very helpful and responded quickly with switching our room since the AC didn’t work in the first room we were assigned. At the free breakfast there was no juice as the machine was out of order, and they completely ran out of milk by 7 am. The yogurts were not cold. They should suspend breakfast if they are out of everything
The property is run down and has a musty smell. But the front desk staff was very helpful and responded quickly with switching our room since the AC didn’t work in the first room we were assigned. At the free breakfast there was no juice as the machine was out of order, and they completely ran out of milk by 7 am. The yogurts were not cold. They should suspend breakfast if they are out of everything
10
Elizabeth
14 jul 2025
·
Se alojó 1 noche
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
The checkin was easy. The staff quickly got extra towels when I needed more. They were helpful in answering questions. We enjoyed our stay there. The staff were super nice and friendly. The breakfast was great! Waffles, eggs, sausages, cereal, oatmeal, yogurt, bagels, and the condiments. Cranberry, apple, and orange juice as well as lemonade. Milk, coffee, tea. The breakfast was very good. The dining area was clean, comfortable, plenty of seats, and you could watch tv during your meal.
6
Michael
20 jul 2025
·
Se alojó 1 noche
Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
Toilet seat broken, couldn't use the tub, door security latch broken, no smoke detector missing., you had to slam door to get it closed or hard to open, microwave didn't work. Morning breakfast worker rude, in the way, started put stuff away at 9:30
6
Anna
9 jul 2025
·
Se alojó 2 noches
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
On the first morning of our two day stay, there basically was no breakfast, even though one was included in the rate. There was no milk, no juice, no creamer, etc. And the attendant could not care less. I will not stay with this hotel chain again. This was my first experience with this chain.
4
Danielle
4 feb 2024
·
Se alojó 1 noche
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
I wanted to like this place but it was unpleasant from the start. If you book through Expedia, hotels.com or any of those sites you can only use a credit card to pay for your room, no cash, Apple Pay or any prepaid card type of payment. Very inconvenient when my debit card is a non branded bank debit card. The lady at the front desk was extremely patient and nice while i figured out a way to move money to a card their system would allow. The front of the hotel was clean but not very inviting, it looked like an empty office building. Pool is saltwater and the pool room smelled pretty bad and there is mold growing on the walls. Not the hotels fault but some kids had their bearded dragon in the pool which was concerning. Other than the main floor, it looks like the place doesn’t have a house keeper, floors, walls, elevators, everything was dirty and smelled of mildew. The first room they put us in smelled horrible and the tv was broken, they moved us into a different room and there was trash beside the couch, it also smelled horrible, the shower curtain was moldy and there was hair stuck to the bathroom ceiling. We made due because the beds looked clean and it was already late. Went to get ice from the ice maker and that entire room smelled like a litter box. We woke up to cockroaches crawling on the nightstand and that was enough for us to leave. Definitely would not stay there again.
6
Harry
7 may 2025
·
Se alojó 3 noches
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
Checked into room 505 and found only half of the lights in the room worked. TV did not work, there was no room phone, there was no toilet paper and maintenance was out of it for entire hotel,(“an order had been placed but didn’t come in”) Changed rooms! Second room was clean, everything worked and there was one full roll of toilet paper. Cable goes out if it rains. Had to sign onto internet daily. The entire place needs to be updated. Elevators were dirty, carpets are stained and garbage outside of door of one room was on the floor for three days. Housekeeping comes in at the end of your stay unless you ask for it. Towels were rough and thin. Breakfast was ok and those who worked that area were excellent. Folks at the front desk were helpful and did the best that they could with what they had. Next time we go to the area the Comfort Suites will not be on the top of our list as a place to stay.
8
Jan
2 dic 2023
·
Se alojó 1 noche
Overall, a good, clean place to stay. Hot water in the shower was just warm, not hot. Hotel could use some general maintenance upgrades. Breakfast was good and the attendant was super helpful and polite.
Overall, a good, clean place to stay. Hot water in the shower was just warm, not hot. Hotel could use some general maintenance upgrades. Breakfast was good and the attendant was super helpful and polite.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
8
Silverio
9 mar 2026
·
Se alojó 1 noche
Varias cosas están en malas condiciones o dañadas. Y TV no era smart siendo esto algo tan básico.
Varias cosas están en malas condiciones o dañadas. Y TV no era smart siendo esto algo tan básico.
4
Rafael
28 may 2024
·
Se alojó 4 noches
Poca higiene en las habitaciones
Poca higiene en las habitaciones
4
Edward
hace 2 semanas
·
Se alojó 2 noches
It’s time to demo this place, unfortunately
It’s time to demo this place, unfortunately
2
CHRIS
hace 3 semanas
·
Se alojó 1 noche
Keys would not work. Three trip down to desk to get key reprogrammed. Told doors were old. No tv except for sify channel and hallmark. Other 60+ channels not working in entire hotel. Fire alarm sprinkler on room taken apart. Took shower and towel was folded bath mat. No towel! Worst hotel I have ever seen. Old dirty and in disrepair. Even breakfast toaster only had one slot working. Can’t make this stuff up.
Keys would not work. Three trip down to desk to get key reprogrammed. Told doors were old. No tv except for sify channel and hallmark. Other 60+ channels not working in entire hotel. Fire alarm sprinkler on room taken apart. Took shower and towel was folded bath mat. No towel! Worst hotel I have ever seen. Old dirty and in disrepair. Even breakfast toaster only had one slot working. Can’t make this stuff up.
4
Edward
hace 3 semanas
·
Se alojó 4 noches
Lock on the door didn’t work. You could enter without a key. Lights in bathroom strobed off and on. The tv didn’t work. There was a hole in the ceiling. The curtains were ripped.
Lock on the door didn’t work. You could enter without a key. Lights in bathroom strobed off and on. The tv didn’t work. There was a hole in the ceiling. The curtains were ripped.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 15:00 a 07:00
Antes de la(s) 11:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
¿Estás considerando este hotel para tu viaje a Richmond (y alrededores)?
¿Qué precio suelen tener las habitaciones en Comfort Suites Innsbrook - Short Pump?
En los próximos 60–90 días, las tarifas de las habitaciones en Comfort Suites Innsbrook - Short Pump en Richmond (y sus alrededores) suelen rondar los 79 US$ por noche para dos personas, con un rango de precios de 71 US$ a 88 US$.
¿Cuál es la mejor época para visitarlo si quiero evitar las multitudes en Comfort Suites Innsbrook - Short Pump?
Junio es el mes más concurrido en Comfort Suites Innsbrook - Short Pump en Richmond (y sus alrededores), mientras que septiembre es la época más tranquila para visitar. Espere que la demanda sea mayor a principios de verano y menor en septiembre, así que planifique sus salidas y reservas en consecuencia.
¿Qué hay cerca y para quién es adecuado este hotel?
Comfort Suites Innsbrook - Short Pump en Richmond (y sus alrededores) está cerca de Short Pump Town Center, Lewis Ginter Botanical Garden y la Universidad de Richmond, lo que lo hace cómodo para ir de compras, visitar jardines y campus universitarios. El hotel atrae comúnmente a familias y parejas que buscan una combinación de atracciones de la ciudad y lugares al aire libre.
¿Qué mes tiene las tarifas de habitaciones más bajas en Comfort Suites Innsbrook - Short Pump?
Septiembre es el mes más barato para alojarse en Comfort Suites Innsbrook - Short Pump en Richmond (y sus alrededores), con un promedio de 72 US$ por noche para dos personas; marzo es el mes más caro, con un promedio de 103 US$.
¿Cómo ha variado el precio por noche en Comfort Suites Innsbrook - Short Pump en Richmond (y alrededores) en comparación con el de las últimas semanas?
El precio actual en Comfort Suites Innsbrook - Short Pump en Richmond (y alrededores) es de 75 US$ por noche para 2 huéspedes, una tarifa habitual para este hotel: dentro del 5 % de su media de 73 US$ en los últimos 60 días. La mayoría de las noches durante ese período tuvieron un precio comprendido entre 63 US$ y 95 US$.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-24: 101.09876470947266USD
- 2026-10-25: 66.87374250640869USD
- 2026-10-26: 74.85803283996583USD
- 2026-10-27: 74.85803283996583USD
- 2026-10-28: 74.85803283996583USD
- 2026-10-29: 74.85803283996583USD
- 2026-10-30: 89.8410577911377USD
- 2026-10-31: 88.97096810302735USD
- 2026-11-01: 74.86517039794923USD
- 2026-11-02: 78.85731342773438USD
- 2026-11-03: 77.8432074798584USD
- 2026-11-04: 78.85731342773438USD
- 2026-11-05: 83.84927874145508USD
- 2026-11-06: 91.84070235900879USD
- 2026-11-07: 91.84070235900879USD
- 2026-11-08: 70.86588553619386USD
- 2026-11-09: 77.85749114379884USD
- 2026-11-10: 75.85784657592774USD
- 2026-11-11: 82.84945645751954USD
- 2026-11-12: 89.8339202331543USD
- 2026-11-13: 107.80927447814942USD
- 2026-11-14: 101.8317705444336USD
- 2026-11-15: 75.85070901794434USD
- 2026-11-16: 80.84981188964844USD
- 2026-11-17: 81.849634173584USD
- 2026-11-18: 79.84998960571289USD
- 2026-11-19: 89.8339202331543USD
- 2026-11-20: 93.82606326293946USD
- 2026-11-21: 95.84712905273437USD
- 2026-11-22: 73.85821055603027USD
- 2026-11-23: 79.84998960571289USD
- 2026-11-24: 79.96996896362305USD
- 2026-11-25: 88.84124405517579USD
- 2026-11-26: 89.8339202331543USD
- 2026-11-27: 101.97880423889161USD
- 2026-11-28: 101.8317705444336USD
- 2026-11-29: 73.85821055603027USD
- 2026-11-30: 79.84998960571289USD
- 2026-12-01: 77.8432074798584USD
- 2026-12-02: 76.85766885986328USD
- 2026-12-03: 76.85766885986328USD
- 2026-12-04: 83.83499507751465USD
- 2026-12-05: 81.96996399841309USD
- 2026-12-06: 72.8512421661377USD
- 2026-12-07: 76.85766885986328USD
- 2026-12-08: 78.85017586975098USD
- 2026-12-09: 78.85017586975098USD
- 2026-12-10: 77.86463724975586USD
- 2026-12-11: 77.8432074798584USD
- 2026-12-12: 73.85821055603027USD
- 2026-12-13: 69.86606752624512USD
- 2026-12-14: 77.85749114379884USD
- 2026-12-15: 77.85749114379884USD
- 2026-12-16: 78.84302976379395USD
- 2026-12-17: 77.86463724975586USD
- 2026-12-18: 77.8432074798584USD
- 2026-12-19: 77.8432074798584USD
- 2026-12-20: 69.86606752624512USD
- 2026-12-21: 76.96996358947754USD
- 2026-12-22: 77.85749114379884USD
- 2026-12-23: 78.85731342773438USD
- 2026-12-24: 74.86517039794923USD
Si tienes previsto llegar después de las 23:30, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 21 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Depósito por roturas: USD 150 por estancia
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
- Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
- El alojamiento cuenta con detector de humo.
- El alojamiento afirma que sigue las medidas de limpieza y desinfección de Commitment to Clean (Choice).
- Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.
- Piscina disponible de 10:00 a 22:00.
- Se ofrece alojamiento gratuito a un máximo de 5 menores de hasta 21 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Este alojamiento permite mascotas solo en determinadas habitaciones (se aplican cargos y se pueden encontrar en la sección relativa a las tarifas). Los huéspedes pueden realizar las gestiones para traer sus mascotas poniéndose en contacto directamente con el alojamiento mediante la información de contacto que figura en la confirmación de la reserva.
- Mascotas: 20.00 USD por mascota, por día
- No se cobran tasas por los animales de servicio
- El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Piscina
Ascensor
Personal multilingüe
Salas de reuniones
Campo de golf (cercano)
Fitness
General
Máquinas expendedoras
Desayuno gratuito
Assistive Listening Devices Available
Braille or Raised Signage
Coffee/Tea in Common Areas
Handrails in Stairways
Pool Hoist (on site)
Smoke-Free Property
Stair-Free Path to Entrance
Water Dispenser
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Lounge
Wheelchair-Accessible Meeting Spaces/Business Center
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Registration Desk
Parking (Van) (Wheelchair Accessible)
Wheelchairs Available (on site)
Aparcamiento
Parking (Self) (free)
Parking (RV/Bus/Truck)
Servicios
Ascensor
Personal multilingüe
Salas de reuniones
Registros de entrada y salida exprés
Business Center (24-hour)
24-Hour Front Desk
Computer Station
Conference Space
Fireplace in Lobby
Laundry Facilities
Well-Lit Path to Entrance
Actividades
Piscina
Campo de golf (cercano)
Fitness
Newspapers in Lobby (free)
Fitness Center (nearby) (free)
Hiking/Biking (nearby)
Muebles de exterior
Pool Sun Loungers
Television in Common Areas
Internet
WiFi gratuito