Comfort Suites Manassas Battlefield Park

Clean room great staff Easy access

Breakfast wasn’t bad, but the eggs and meat were barely warm.

I stayed at this hotel for one night, and unfortunately, the experience was unacceptable. There was a wedding being held in the conference/banquet room, which I have absolutely no issue with. The problem was that I was staying on the fourth floor and the music was so unbelievably loud that I could not only hear it clearly in my room, I could actually feel the bass. There was no reasonable way to relax, let alone sleep. At 10:00 PM, I called the front desk and politely asked if they could have the music turned down. Instead of showing any concern for a paying hotel guest who was unable to sleep, I was told that the wedding had paid for the conference room, the music would be over at 11:30 PM, and I could speak with the manager in the morning. That response was incredibly frustrating. I am fully aware that the wedding party paid for the banquet room, but I also paid for a hotel room with the reasonable expectation that I would be able to sleep in it. Apparently, their payment for the banquet room was considered more important than my payment for a guest room. I did not speak with the manager the following morning because I needed to get on the road and was already exhausted from the lack of sleep. Frankly, I should not have needed to track down a manager the next morning to address something that should have been handled appropriately when I called the front desk. I am extremely disappointed with both the noise level and, more importantly, the way my complaint was dismisse

Coffee maker in the room was broken and the pillows were terrible

someone tried entering our room with active keys after 4 hours of checking in. turns out, they gave another guest the same room. when they tried to contact us, the phone didn’t even work so we had to personally go down to the lobby. of course, we were shaken up by the incident and all we were given was a staff member saying “it happens, sorry. system went down. i can make you new keys”. we just had two random strangers walk in our private room with all of our belongings unannounced. thank goodness we were still in the room at the time, but we no longer felt safe nor comfort while staying here.