Hilton Garden Inn Newport News

It was good the bar was closed when i got there at 6

A bar was advertised. I stayed her on a Monday. The bar was not open. Restaurant only serves breakfast. I was led to believe it was open for breakfast, lunch and dinner

The rooms looks recently renovated, felt pretty nice. Convenient location. They have transportation to the Newport airport (not Norfolk airport - I almost took the wrong transportation). Pretty nice and convenient hotel.

We were able to check in and out all in the Hilton app. Plently of easy,vlose parking. Our king sized room was spacious and vety clean!! Bed was comfy too. Perfect for a quick 1 night trip. Everyone at the hotel was very nice and friendly.

The property is under renovation so the rooms available are further from the elevator. The room was exceptionally clean as well as the bathroom. The bathroom was freshly renovated the shower head was new with multiple options for water stream. The bathroom also came with ready pump hand soap and lotion as well as the shower came with shampoo, conditioner, and body wash separately. The bistro or restaurant located in lobby has a great dine in schedule. Staff was helpful and polite. The hotel is pet friendly as well.

Room was very clean. Great staff. Great parking. 10/10

It was nice they take you to and from the airport but you will have to wait a bit for it. Breakfast was very nice

Nice room, fitness center was more than adequate and the buffet breakfast (additional cost) was excellent.

Room was clean and seemed to be pretty recently renovated. Gym is good.

Everything was great except one incident and not that big a deal We had went to the bar to get an advertised drink (literally advertised everywhere) and the girl was out of all the ingredients which seemed strange.

Delightful staff (shout out to Ben). Unfortunately our bathroom was not cleaned so we had to clean it ourselves.

This is an excellent hotel, would highly recommend. Beds were super comfortable, room and bathroom was spotless. AC was super cool. We slept so well!

The rooms were very large but I didn’t realize it was under renovations. The room was clean but the bathroom had mold in the tub

Super friendly staff. Hotel was very clean and quiet. Would definitely stay again.

When we first entered the lobby it smells so good. It looked very neat and clean and I wish I could say it for the room as well. Our room wasn’t vacuumed. There were crumbs on the floor, the carpet was dirty. Our bathtub wasn’t clean either. There was hair everywhere. The bathroom door was rusty and paint was started to peel from the bottom Elevators were dirty too. For the price we paid I would definitely expect more.

When we arrived the first room had a dirty bathroom and dirty sheets. The bed had been made to appear changed but there were crumbs and hair on the sheets. We were moved to a different room where bathroom was a bit cleaner. When the bedding was pulled back there was hair and indentations in the sheets as if someone sat there. The clerk moved us to a third room that had a damp smell but appeared to be cleaner. We didn't notice until we returned from dinner after 11pm that the sheets, once again were dirty and had long hair. We called the front desk and asked that we get clean sheets. We never got a call back so at midnight my husband had to go down and retrieve them. We were up changing linens which was absolutely ridiculous. I did call the manager after we checked out and request a full refund which he did honor. As much as I appreciate that, I do feel that anyone checking into this hotel be cautious and check your rooms as the cleaning staff is clearly not cleaning these rooms and passing off a made bed to the next guest.

Clean room, friendly staff, breakfast was delicious.

Excellent experience and three night stay. Comfortable beds, linens and pillows. Super clean general areas and room. Whatever scent is used in lobby and rooms should be sold as a candle in their shop. Cook, bar and reception staff so kind. Will stay here again.

The smell of mold was very strong in our room. There was mold on surfaces throughout the room including the lamp and light switch. The room felt damp as did the bedding in the room.

The room was comfortable and very clean. All the staff was very helpful, hospitable, and friendly.

Upon entering the hotel, I was greeted by Derek who is super upbeat and very friendly. Made me feel very well taken care of and went out of his way to make me comfortable. The room was very large, The bed comfortable, and the sheets, surprisingly soft. Everything was very clean and I appreciate the complementary waters in the room. Noise from the hallway was also minimal, which is much appreciated. My only complaint was the noise from the air-conditioning compressor, but I don’t think that would bother most people. Service was a little confusing. They have a buffet option and a menu option to order the menu receiving the entrée. They said that I was to help myself to the buffet for any of the included sides. All in all, I will 100% stay here again Next time I’m in town.

Great stay. A very kind and helpful staff. Felt upscale for a decent price. Quiet and hidden from the hustle and bustle.

We were able to check in and out all in the Hilton app. Plently of easy,vlose parking. Our king sized room was spacious and vety clean!! Bed was comfy too. Perfect for a quick 1 night trip. Everyone at the hotel was very nice and friendly.

Staff was great. Very friendly and accommodating. Rooms are clean just out dated with the inside of the shower.

Stayed here one night on the way to the beach. People at the front desk were friendly and helpful. Property was very clean. Room was spacious for a family of four to share. Thanks for a great stay.

This is an excellent hotel, would highly recommend. Beds were super comfortable, room and bathroom was spotless. AC was super cool. We slept so well!

Nice room. Low water pressure in the shower.

Nice, comfortable room.

BEWARE! DO NOT BOOK A ROOM WITH A JOINT/ADJOINING DOOR/ROOM OPTION IN THE ROOM! But should I have to even say that!?! I booked a room with my young daughter and her friend for one night to visit Busch Gardens. Upon our return after the park, we were able to hear light conversation from the adjoining room. Wasn't anything would couldn't deal with. I go to sleep & they stayed up. They wake me up to tell me that the adjoining room is very audible. Yup..moaning and all the noises associated with exactly what you think. How disgusting & horrible for anyone to have to hear so clearly, let alone these two young girls. I call the desk and was told they can make a phone call about it. Then we hear the phone ring like it was in our room. Quiet and then they just turn their TV on blast. Call again, same thing, nothing is being done. We barely slept and were supposed to go to the park again to enjoy the day. Check out was even more disgraceful. I was offered free breakfast(which was already included) with my stay and was told that more should have been done by the person that was working that night. She also stated that next time I should make sure not to book a room with an adjoining door. WHAT!?! Now that is my problem & I should have booked a room w/o one. I didn't have a choice of what room & would think that if you have this door in a room that there would be some type of appropriate install that would prevent this from being an issue. Definitely a HILTON Problem!

room 325 was awesome and had a WONDERFUL view!!

Upon entering the hotel, I was greeted by Derek who is super upbeat and very friendly. Made me feel very well taken care of and went out of his way to make me comfortable. The room was very large, The bed comfortable, and the sheets, surprisingly soft. Everything was very clean and I appreciate the complementary waters in the room. Noise from the hallway was also minimal, which is much appreciated. My only complaint was the noise from the air-conditioning compressor, but I don’t think that would bother most people. Service was a little confusing. They have a buffet option and a menu option to order the menu receiving the entrée. They said that I was to help myself to the buffet for any of the included sides. All in all, I will 100% stay here again Next time I’m in town.

Derek and Ben were great!

Clean and accommodating. The staff was great!

The hotel was clean and front desk staff were friendly. The room was nice, the bed was not comfortable. They need to put signs up in the hallways and reinforce a rule of quiet hours. People were out in the hallway talking and messing around so loudly one night. Someone was smoking pot. And the second night I was woken up at 2:30 in the morning by a big loud group in the hallway, that went into the room next door and continued to be super loud. One of them knocked on our door thinking he was coming in our room. We called the front desk and complained, but they only called them and asked them to be quiet. Nothing else.

Nice hotel with extremely helpful and friendly staff.

Excellent service. Super clean! We are so happy! Mya at front desk made the experience amazing!

Excellent experience and three night stay. Comfortable beds, linens and pillows. Super clean general areas and room. Whatever scent is used in lobby and rooms should be sold as a candle in their shop. Cook, bar and reception staff so kind. Will stay here again.

The room was comfortable and very clean. All the staff was very helpful, hospitable, and friendly.

Check in was quick and easy staff was very friendly, same with check out will be book again when in town.

Friendly and professional staff at the front desk.

Centrally located to restaurants and beltway. Less than 8 miles from Hampton Theatre

Location was good for my visit

Off the main roads. Less road noise

The rooms looks recently renovated, felt pretty nice. Convenient location. They have transportation to the Newport airport (not Norfolk airport - I almost took the wrong transportation). Pretty nice and convenient hotel.

Good but area a bit run down around it.

Good location Great price Clean and tidy Great service

Clean hotel, kind, friendly, respectful staff, many restaurants in the neighborhood!

It is a bit dated but it was clean, quiet and check in was efficient. I thought the location was closer to Williamsburg than it actually was. Overall it was fine for one night.

Good location, clean, nice staff

great place to stay - good amenities, very friendly staff, easy access to highway, many dining options nearby

It was good the bar was closed when i got there at 6

A bar was advertised. I stayed her on a Monday. The bar was not open. Restaurant only serves breakfast. I was led to believe it was open for breakfast, lunch and dinner

Breakfast SERVER WAS TERRIFIC!!!

I’m not use to staying at a hotel that doesn’t have complimentary breakfast.

Nice room, fitness center was more than adequate and the buffet breakfast (additional cost) was excellent.

I have stayed at many Hilton Garden Inns and this location didn't have the vibe. The staff are very friendly but the rest of the experience fell short.The grille was closed all week for a holiday party and the breakfast was expensive for what you get. Pros: The bed was comfy and it's close to 64 intestate and many restaurants.

It was very quiet. They had construction to refresh some areas, but had online & signage to let us know. The work hours were sensible and didn't impact us at all. The rooms were clean, the water pressure was great and the water hot. Our favorite part was breakfast. She handed us our plates, brought us coffee and juice, was very friendly to everyone. Morning two, remembered we liked coffee and had it on "our" table for us by the time we finished loading our plates. They had fresh fruit also. Very well done. I wish I remembered her name, but she made the breakfast fun.

Clean room, friendly staff, breakfast was delicious.

Yes clean room, very spacious and friendly staff. Great breakfast, it was delicious.

We assumed there was a continental breakfast provided. A bountiful array of food was supplied, but we were charged for our breakfast. Also, please list the fee for pets.