Is parking available at the property?

Free self parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:00 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM.

Are pets allowed at the property?

Pets are allowed with a fee of USD 30.00 per pet, per night. Service animals are exempt from fees.

What are the check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 11:00 AM. Early or late check-in/check-out may be available upon request, but additional charges may apply.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas and rooms. Specific details about bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located in Pounding Mill, approximately 5 minutes from Appalachian Arts Center and 8 minutes from Richlands Town Hall. It is 12.3 miles from Historic Crab Orchard Museum and 13.6 miles from Tazewell Mall.

Does the property have a swimming pool?

Yes, there is an indoor pool available. Pool access is from 7 AM to 11 PM.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

Holiday Inn Express Claypool Hill

Average nightly price at Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area by IHG by month, last 12 months (USD)
Month	Average price
January	$120
February	$118
March	$132
April	$129
May	$126
June	$128
July	$128
August	$130
September	$151
October	$141
November	$129
December	$118

What guests think

Across reviews of Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area by IHG, guests frequently praise friendly, helpful staff, clean and comfortable rooms, a reliable breakfast, and a convenient, safe location.

Some reviews report pool and hot tub closures or repair needs, occasional odors or bathroom issues, and sporadic AC or water problems. Others mention hallway noise during team stays and that parts of the property feel dated, while a slow Wi-Fi episode was resolved promptly. Expect a friendly, mostly comfortable stay, and check pool status if that matters.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool and hot tub availability is inconsistent, with reports of closures for repairs or cleaning. Experiences range from clean and enjoyable to dirty floors and areas needing repair.

Related guest reviews

8

Sammie

Jul 16, 2024

·

Stayed 1 night

Was very pleased with my stay at this hotel. The breakfast in the morning is delicious as well and it starts early and doesn’t end too early like most places so I didn’t have to wake up at the crack of dawn just to get some breakfast. The staff were friendly and the pool was clean and fun.

6

Karen

Jun 26, 2025

·

Stayed 2 nights

The pool and hot tub were closed. I was given conflicting stories why. Front desk said hot tub needed parts. Maintenance guy said cleaning. If cleaning why would you clean during open hours and not closed hours. There 2 days never got to get in and I picked this hotel for the pool and hot tub. Very annoyed at this.

8

Russell

Sep 18, 2023

·

Stayed 3 nights

The pool was open one day then closed for the next two it said temporarily closed.

10

Brandon

May 12, 2025

·

Stayed 1 night

Stayed for the pool and hot tub, and the free breakfast. All was fine, the breakfast was great. The door to our room wouldn't open normally, but the lady at the front desk knew right away what to do. It was pretty quiet. Kids loved swimming, and the beds were clean and comfy.

10

Tiffany

Jun 14, 2024

·

Stayed 1 night

There were so many good things about the hotel. Rooms and pool were clean. They had big pump soaps and lotions in the bathroom. The breakfast attendant was working so hard and she did a great job. The only thing I would change is there needs to be a little extra seating for breakfast. Maybe an extra room with a few tables and chairs close to the dining area The reason is there was a big group that were sitting there chatting after they were done eating and new people didn't have any were to sit.

4

Jessica

Aug 24, 2025

·

Stayed 1 night

I go back home and visit with family. The only reason I stay here is because my daughter likes to swim in the pool. This is our 2nd stay this year here. We had to switch rooms due to the smell when we opened the door to the room knocked us on our feet. The bathroom was terrible and honestly needed to be deep cleaned. We switched rooms, not a big deal. Checked in and all was good until we came back from the pool. I left the AC unit on and when we came back to the room, it smelled like cat pee. I figured out the smell was coming from the AC unit and turned it off and cracked the window to air out the smell. We slept without an AC through the night. Next morning we got breakfast which was the only good experience we had during our stay: I told the lady up front the issues as well as maintenance. On check out, I was offered a free snack and 10% off the stay! For what this hotel costs and the location, I won’t be staying here again. Just beware when booking here. Rooms aren’t the greatest, staff is friendly.. however we won’t be staying here again.

6

Melonie

May 25, 2025

·

Stayed 1 night

The pool area needs some repairs. Overall our stay was okay.

10

Angela

Aug 12, 2024

·

Stayed 2 nights

Rooms were clean. Dining area and check in area were clean. However, the pool was horrible! Some of our family had got in and realized how dirty the bottom was and immediately got out and went to shower.

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Cleanliness

Most guests describe the hotel and rooms as very clean. A minority report odors, bathroom maintenance or mold issues, and a dirty pool floor.

Related guest reviews

10

Zelda

Jan 10, 2024

·

Stayed 1 night

Very clean, well maintained facility

10

Jill

Dec 15, 2024

·

Stayed 1 night

Our check in was amazing. The friendliest worker I have ever encountered. Room was a bit warm, even after turning down temp. Bedding is hot. Slept great though. Mold in bathroom shower not a lot, guessing by looks it’s just old

10

Dale

Dec 22, 2023

·

Stayed 1 night

This Holiday Inn was very impressive. It was easy check in and the room was impeccably clean and sanitized. The location was very convenient to the place I had to visit. There were plenty of local businesses nearby for anything I needed and plenty of restaurants with a various choice of menus. I will definitely stay there on my next visit.

10

Craig

Oct 8, 2023

·

Stayed 1 night

The hotel room was spotless. The breakfast was delicious. Very friendly staff. We arrived early and they were kind enough to get a room ready for us. Would hoghly recommend this hotel.

4

Allen

Aug 13, 2025

·

Stayed 5 nights

It did not meet the standards of a Holiday Inn Express. We have stayed here many times; this time, we saw a marked difference in the condition of the property. This property isn't maintained as you would expect from Holiday Inn Express.

4

Jessica

Aug 24, 2025

·

Stayed 1 night

I go back home and visit with family. The only reason I stay here is because my daughter likes to swim in the pool. This is our 2nd stay this year here. We had to switch rooms due to the smell when we opened the door to the room knocked us on our feet. The bathroom was terrible and honestly needed to be deep cleaned. We switched rooms, not a big deal. Checked in and all was good until we came back from the pool. I left the AC unit on and when we came back to the room, it smelled like cat pee. I figured out the smell was coming from the AC unit and turned it off and cracked the window to air out the smell. We slept without an AC through the night. Next morning we got breakfast which was the only good experience we had during our stay: I told the lady up front the issues as well as maintenance. On check out, I was offered a free snack and 10% off the stay! For what this hotel costs and the location, I won’t be staying here again. Just beware when booking here. Rooms aren’t the greatest, staff is friendly.. however we won’t be staying here again.

10

David

Feb 7, 2024

·

Stayed 2 nights

Great hotel! First time I had stayed there. Every employee that I ran into there is friendly and helpful. Hotel is spotless and the bed was very comfortable. Next time I go back home to visit I will definitely stay there again.

8

Thomas

Apr 15, 2023

·

Stayed 1 night

Room was very clean, nice check in staff. A few broken tile in bathroom, safety hazard on bear feet!! Liked the new room layout for baggage & tv!

10

Angela

Aug 12, 2024

·

Stayed 2 nights

Rooms were clean. Dining area and check in area were clean. However, the pool was horrible! Some of our family had got in and realized how dirty the bottom was and immediately got out and went to shower.

10

Becky

Feb 14, 2023

·

Stayed 3 nights

Very friendly staff and the hotel was very clean

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Rooms

Rooms are generally comfortable and quiet with soft beds and some spacious layouts. Occasional downsides include noise during team stays, aging decor, warm rooms or bedding, and a one-off slow Wi-Fi episode that was corrected.

Related guest reviews

8

Mark-Wayne

Mar 29, 2023

·

Stayed 1 night

This was my third stay at this location. The Staff was very friendly and responsive. The breakfast was excellent too. The internet was quite slow on this stay, don't quite know why. I did let the day manager know and she checked the routers and corrected the problem. Sara was the best!

10

Lauren

May 10, 2024

·

Stayed 2 nights

Comfortable and quiet 2 night stay with good breakfast and standard Holiday Inn Express amenities. Great service too, I had an issue with the first room smelling very musty and they promptly changed me to a different, nicer room. Definitely the nicest hotel in the area, however I’m unsure why it’s more expensive than most Holiday Inn Expresses I’ve ever stayed at, even on weekdays? Feels pricey especially for the area, but even so I would stay here again

10

Bonnie

May 20, 2024

·

Stayed 2 nights

Centrally located. Clean rooms and soft beds.

10

Vickie

Apr 17, 2024

·

Stayed 1 night

Very comfortable and clean room.

10

Jill

Dec 15, 2024

·

Stayed 1 night

Our check in was amazing. The friendliest worker I have ever encountered. Room was a bit warm, even after turning down temp. Bedding is hot. Slept great though. Mold in bathroom shower not a lot, guessing by looks it’s just old

8

Karen

Jun 24, 2025

·

Stayed 2 nights

Its a nice hotel, needs to be updated some

10

Bernadette

Jun 26, 2023

·

Stayed 1 night

Hotel was wonderful. Room was very spacious and comfortable. Breakfast was great.

10

David

Feb 7, 2024

·

Stayed 2 nights

Great hotel! First time I had stayed there. Every employee that I ran into there is friendly and helpful. Hotel is spotless and the bed was very comfortable. Next time I go back home to visit I will definitely stay there again.

6

Delbert

Oct 29, 2025

·

Stayed 1 night

Needed an update, especially bath

6

Carlton

Aug 3, 2025

·

Stayed 2 nights

All of the employees provided true southern hospitality. My complaint was that there were a large number of children there with sports teams, and they were loud! The rooms didn’t have enough sound attenuation to compensate for all the kids running and yelling up and down the hall.

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AI-generated summary based on recent guest reviews

Service

Staff are consistently praised as friendly, helpful, and accommodating, including proactive front-desk support and attentive breakfast attendants. A few guests had trouble reaching staff at times or received conflicting information.

Related guest reviews

10

Kimberly

Sep 8, 2024

·

Stayed 3 nights

I would like to say that Alisha (I believe is her name) could not have been nicer or more helpful during my stay there. She is a true asset to your front desk staff!

10

John

May 6, 2025

·

Stayed 3 nights

The folks arr always very helpful and friendly. The hotel is always clean. Breakfast is good also. The lady that worked the breakfast on Saturday was very pleasant. She hustled are break so well. She never stopped except to ask each of us if everything was OK. I wish i had employees like her when I had my business. We have stayed there several times and the employees and amenities keep us coming back.

6

Teresa

Aug 2, 2025

·

Stayed 2 nights

The staff was nice. The room was clean. The bed was excellent! But the air conditioning did not work properly, high humidity in the room. There are ongoing issues with water at this location. Because I’ve stayed here before and experienced problems. On a previous visit, there was no water in my room, and I was unable to take a shower. On this visit, the first day, I took a cold shower because there was no hot water. Before checkout, I tried repeatedly to reach customer service to request somebody to help me with my luggage, but was unable to get through. I tried repeatedly for 30 minutes. Major issues, however, are air conditioning and water.

6

Kristin

Nov 11, 2024

·

Stayed 3 nights

The hotel itself was fine. Staff was fine except for the fact that no one was ever at the front desk. They were always in the office off to the side. You’d have to stand there for a bit before they would hear someone out there. Maybe a bell to ring might help? The breakfast was nice. We went up to ride the Back of the Dragon rd but besides that. There isn’t really anything to do there in November. We booked a stay Frid- Mon and checked out a day early. We were bored but nothing to do with the hotel.

10

Brandon

May 12, 2025

·

Stayed 1 night

Stayed for the pool and hot tub, and the free breakfast. All was fine, the breakfast was great. The door to our room wouldn't open normally, but the lady at the front desk knew right away what to do. It was pretty quiet. Kids loved swimming, and the beds were clean and comfy.

8

Elsa

Oct 18, 2024

·

Stayed 2 nights

Staff were helpful.

10

Tom

Nov 11, 2024

·

Stayed 1 night

Employees at the hotel could not have been nicer.! So much so that I had a suspicion they thought I was a spy, secret shopper, etc for the company! Super nice. They even called me after check in to see how it went and if everything went well! And The room had amenities that a higher end hotel provides. A Keurig was provided ( we travel with our own ) so the in room coffee was leaps above the standard hotel coffee maker. Our room was convenient to the breakfast area tho where the breakfast and coffee was free and awesome. Even tho the hotel has some age ( I stayed here over 10 years ago ). Everything looked new without looking “refurbished”.

10

Aaron

Oct 30, 2024

·

Stayed 2 nights

Have stayed here many times, great place friendly staff

10

Robin

May 11, 2025

·

Stayed 3 nights

Staff friendly and helpful, the hair dryer was missing from my room and they brought me a replacement in less than 5 minutes—awesome customer service! Clean, safe, quiet, comfortable hotel!

8

Tammy

Sep 28, 2025

·

Stayed 2 nights

Facilities were adequate, staff were friendly. Good stay!

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Location

Location is convenient and feels safe, with dining and shopping nearby. A couple of reviews mentioned limited options or activities at times.

Related guest reviews

10

Jerry

Aug 21, 2024

·

Stayed 1 night

Clean, comfortable, convenient to everything i needed.

10

Robin

Jul 19, 2025

·

Stayed 2 nights

This motel is clean and centrally located. All the staff were great!

10

Bonnie

May 20, 2024

·

Stayed 2 nights

Centrally located. Clean rooms and soft beds.

10

Dale

Dec 22, 2023

·

Stayed 1 night

This Holiday Inn was very impressive. It was easy check in and the room was impeccably clean and sanitized. The location was very convenient to the place I had to visit. There were plenty of local businesses nearby for anything I needed and plenty of restaurants with a various choice of menus. I will definitely stay there on my next visit.

6

Kristin

Nov 11, 2024

·

Stayed 3 nights

The hotel itself was fine. Staff was fine except for the fact that no one was ever at the front desk. They were always in the office off to the side. You’d have to stand there for a bit before they would hear someone out there. Maybe a bell to ring might help? The breakfast was nice. We went up to ride the Back of the Dragon rd but besides that. There isn’t really anything to do there in November. We booked a stay Frid- Mon and checked out a day early. We were bored but nothing to do with the hotel.

10

Trish

Apr 28, 2024

·

Stayed 1 night

I stayed here a second time for business. I love the safety, cleanliness and convenience.

10

Colleen

Jul 22, 2025

·

Stayed 1 night

Nice place to stay. Clean, quite and several dining options nearby, even a small Walmart. Breakfast was great as well as the all day cookies, popcorn and juice.

10

William

Sep 15, 2024

·

Stayed 1 night

We have stayed at this location several times. Area is very safe, some food and shopping are nearby. Breakfast is always good.

10

Yasuhiro

Sep 26, 2024

·

Stayed 2 nights

Safe and convenient place

10

Willem

Sep 11, 2025

·

Stayed 1 night

Convenient

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Dining

Breakfast is repeatedly praised for quality and variety, with early hours and attentive attendants; some reviews also mention evening cookies and snacks.

Related guest reviews

10

Lauren

May 10, 2024

·

Stayed 2 nights

Comfortable and quiet 2 night stay with good breakfast and standard Holiday Inn Express amenities. Great service too, I had an issue with the first room smelling very musty and they promptly changed me to a different, nicer room. Definitely the nicest hotel in the area, however I’m unsure why it’s more expensive than most Holiday Inn Expresses I’ve ever stayed at, even on weekdays? Feels pricey especially for the area, but even so I would stay here again

6

Steve

Oct 18, 2025

·

Stayed 1 night

There are lots of choices for breakfast, including healthy, ones yogurt, fruit, etc. there are eggs as well and many other things. The lady was really nice. It was all clean and well organized.

8

Sammie

Jul 16, 2024

·

Stayed 1 night

Was very pleased with my stay at this hotel. The breakfast in the morning is delicious as well and it starts early and doesn’t end too early like most places so I didn’t have to wake up at the crack of dawn just to get some breakfast. The staff were friendly and the pool was clean and fun.

10

Tiffany

Jun 14, 2024

·

Stayed 1 night

There were so many good things about the hotel. Rooms and pool were clean. They had big pump soaps and lotions in the bathroom. The breakfast attendant was working so hard and she did a great job. The only thing I would change is there needs to be a little extra seating for breakfast. Maybe an extra room with a few tables and chairs close to the dining area The reason is there was a big group that were sitting there chatting after they were done eating and new people didn't have any were to sit.

10

Thomas

Jun 13, 2025

·

Stayed 1 night

What a great hotel should be. Clean, comfortable, excellent service. Cookies and snacks in the evening. A great breakfast. No complaints.

10

mike

Jul 9, 2024

·

Stayed 4 nights

Enjoyed the breakfast.

10

Colleen

Jul 22, 2025

·

Stayed 1 night

Nice place to stay. Clean, quite and several dining options nearby, even a small Walmart. Breakfast was great as well as the all day cookies, popcorn and juice.

10

Katie

Jul 14, 2024

·

Stayed 1 night

We loved our stay. Jennifer hosted the best breakfast I’ve ever had in a hotel. Her kindness and thoughtfulness set the tone for our whole day. Thank you!

10

Curtis

Aug 9, 2023

·

Stayed 1 night

Great stay! Clean! Friendly staff, good breakfast, all around pleasant experience. 😃

10

William

Sep 15, 2024

·

Stayed 1 night

We have stayed at this location several times. Area is very safe, some food and shopping are nearby. Breakfast is always good.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $137	2 $146	3 $126
4 $125	5 $130	6 $136	7 $155	8 $137	9 $134	10 $132
11 $124	12 $139	13 $134	14 $126	15 $139	16 $139	17 $126
18 $126	19 $155	20 $137	21 $155	22 $155	23 $139	24 $176
25 $126	26 $134	27 $126	28 $126	29 $126	30 $122	31 $130

Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area by IHG

Prices for Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area by IHG

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds

Suite, 1 Twin Bed, Accessible (Mobility)

Standard Room, 2 Queen Beds

Standard Room, 1 King Bed

Standard Room, 1 King Bed (Extra Floor Space)

Suite, 1 King Bed

Executive Suite, 1 King Bed

Standard Room, 1 King Bed, Accessible (Comms Accessible. Roll-In Shower)

Standard Room

Standard Room, 1 King Bed, Accessible (Communications Accessible)

Guest reviews of Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area by IHG

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What guests think

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FAQs about Holiday Inn Express Hotel & Suites Claypool Hill -Richlands Area by IHG

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