Name: Red Roof Inn Newport News - Yorktown
Address: 4531 George Washington Memorial Highway, Burts, Yorktown, Virginia, United States of America, Burts, York County, US
Price range: $59–$87 per night
Rating: 6.73

What guests think

Across reviews of Red Roof Inn Newport News - Yorktown, guests describe mixed stays, with many citing poor cleanliness and maintenance, recurring elevator problems, and missing listed amenities, while others mention clean rooms, quiet nights, and helpful, accommodating staff.

Rooms are often dated with worn fixtures, thin walls, and issues like faulty A/C or squeaky beds. Several reviews mention smoke or weed odors, and a few raised safety or crowding concerns near entrances. Location is convenient to nearby stores and highways, though not very walkable. Expect a budget stay with significant trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Elevator outages or needing the front desk to operate it are frequently reported. Several guests said listed amenities were unavailable (no pool, hair dryer, or in-room coffee).

Related guest reviews

6

Kerry

Jul 4, 2024

·

Stayed 18 nights

Location convenient, but not very walkable. Price was right. Mattress was well worn, so much that I rolled to center every time. Elevator didn’t work properly the entirety of my stay…3 weeks! New air conditioners throughout, so we stayed cool. Some low dollar renovations have been done over the years…painting over outlets, switches, etc. All the furniture seems to be at end of life, showing extreme wear. But price was right and that’s what I was shopping for during this stay!

2

Arden

Sep 2, 2025

·

Stayed 2 nights

The tv don’t wrk the shower was dirty, the part in the closet to hang up your clothes was broken and the elevator don’t work mold all over the bathroom floor mold on the lamp rust on the toilet paper holder

8

Marlena

Sep 12, 2024

·

Stayed 3 nights

The elevator was not excessible from top floor unless you called the front desk beforehand

6

Deborah

Jun 24, 2025

·

Stayed 3 nights

The hotel did not have amenities listed on web site. Pool- No No hair dryer No in room coffee Elevator on third floor requires calling front desk and asking for it to be sent up. Staff was extremely nice and helpful Just need updated information

2

Michael

May 23, 2025

·

Stayed 1 night

Elevator didnt work.

2

Naamah

Aug 26, 2025

·

Stayed 2 nights

I stayed on the third floor in order to get downstairs we had to call for them to send up the elevator up. I thought that was very inconvenient. The sink was broken very unsafe, I thought it would fall anytime. The room smelt like cigarette smoke. When I told them he tried to tell me it didn’t, but the smell went away.

6

Brandon

Mar 12, 2024

·

Stayed 2 nights

The room was clean, but the halls were not. Walls were scuffed. Elevator broken.

4

SHARON

Jan 28, 2024

·

Stayed 1 night

Elevator wasn’t working. Tub looks stained . No continental breakfast was offered.

2

jeb

Dec 21, 2023

·

Stayed 2 nights

Elevator not working. Had to stay on 2nd floor. No breakfast

6

Carrie

Feb 23, 2024

·

Stayed 1 night

Room was very clean and nice. The reception room smelt like weed. Elevator broke had to take the stairs. Not a problem except stairwell not well kept up. Not a bad place. People nice.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews cite dirty floors and bathrooms, stained bedding, odors (smoke or mildew), and even pests. A few guests found their rooms clean.

Related guest reviews

4

Crystal

Sep 12, 2023

·

Stayed 1 night

Our original room had a giant puddle of water in it, think it was from the AC. Was given another room that somebody was already in, surprised we didn’t get shot checking it. Third room wasn’t ready, finally got a room that was moldy and very smelly. I think a contraction company had rented several rooms and they was a bunch of them hanging out in the parking lot at night drinking etc….never again.

4

Ben

Jul 10, 2025

·

Stayed 1 night

Vent in bathroom not working, door knob broken, toilet paper holder broken, lamps very dusty, and the floor looks like someone vomit on it.

2

Arden

Sep 2, 2025

·

Stayed 2 nights

The tv don’t wrk the shower was dirty, the part in the closet to hang up your clothes was broken and the elevator don’t work mold all over the bathroom floor mold on the lamp rust on the toilet paper holder

4

Jennifer

Aug 13, 2025

·

Stayed 3 nights

This hotel could use some updates. They are stuck in 2010 with stains in the bathtub and my socks were dirty from the floor not being cleaned properly. Some of the electrical outlets didn’t work and were missing the electrical outlet cover.

2

Linda

Mar 6, 2025

·

Stayed 5 nights

This property needs a state inspection. I removed the pillow cases from pillow and what was hidden, was disgusting that was soiled with stains on the entire pillow, which looked like builded up sweat and stains from whatever it was. There were stains on the sheets. I changed 3 room and it was also in the same condition. The air conditioner unit had so much dirt and dust that appears if the filters has not been changed for years. When I turned on the AC unit, I started coughing, my throat felt itchy and runny nose. The floors were dirty with grime. The place also had a mildew smell. I will never recommend or go back there myself. If anyone has chronic allergies and asthma, they need to stay away from this place.

4

rodger

Oct 14, 2024

·

Stayed 3 nights

I didn't like it , first night stay , thought we would have at least clean towels when we came back that night but didn't plus the shower drips and splashes water on floor , burn holes in our blankets for being a non smoking room and facility I would think they would make sure you had up to date linens by now since it's been smoke FREE for A FEW YEARS NOW .. plus the bathroom door has MOLD on it from where the shower has been dripping on it.. we left a day early and I told them why , they said there wasn't anything they could do not even refund me for ONE NIGHT ,my Husband has COPD and just being there he was having more difficult breathing.. I just ask for one night off my bill or even discounted off the price.but she said NO you can't do it ..We won't be Back !

2

Sara

Nov 19, 2025

·

Stayed 1 night

Supposedly they had just cleaned the room. The floor was gritty. There were stains on the bedding and the mattresses. The smoke detector was hanging off the ceiling. The bathroom looked like it was in the middle of renovation and the shower was leaking and discolored. There were stains on the curtains. One of the outlet covers wasn’t even attached to the wall.

6

Angela

Jul 24, 2025

·

Stayed 1 night

Desk clerk was helpful and kind. Floor and duvet cover were nice. Blanket and sheets stained. Towels tiny and old. Fixtures on tub and in ceiling loose or missing. Carpet in hall gross and smell like smoke.

4

Treighton

Dec 17, 2024

·

Stayed 1 night

READ THIS- Unfortunately this place is super unclean and old, our first room we went into smelled TERRIBLE- like people had recently done drugs or something in there, the floor was sticky, the ac unit was leaking water on the ground, the counters were filthy, and the door wouldn’t even latch and lock correctly. We left to go to dinner and thankfully I tried pushing the door open without the key because it felt weird and sure enough- it pushed right open. Super unsafe. I asked for a new room and thankfully they put us somewhere else (about the only decent thing about this stay) this room was definitely cleaner and smelled better but the ceiling looked covered in water damage and the walls were paper thin, we could hear people in other rooms and outside literally all night. When we left the room early that morning the hallway smelled like pot (likely from the people we could hear all night) I highly reccomend not staying here. Oh and the elevator barely even worked, pick somewhere else- probably the worst hotel I’ve ever stayed in to be completely honest I’m being generous with the stars.

2

jessica

Dec 6, 2024

·

Stayed 2 nights

I reserved two nights and first night I arrived at 2am so I was tired to go down to lobby and complain about sheet that didn’t look clean, one towel in restroom, and shower had hair all over. Next morning cockroach in restroom. Left room came back and turned on lights and cockroaches all over counter! Complained to lobby manager and only thing they could do is offer another room and it was two doors down! Requested a refund and manager stated he can not refund and this was the first of insects in hotel that he was aware of! Left property and went to another hotel, would NOT recommend this hotel!

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Rooms

Rooms are dated with worn fixtures, thin walls, and maintenance issues like faulty A/C, squeaky beds, and poor door latching; some found them comfortable enough for short stays.

Related guest reviews

8

Asta

Jul 16, 2024

·

Stayed 2 nights

good place with good employees. walls are very thin though, and only cable tv available

6

Kerry

Jul 4, 2024

·

Stayed 18 nights

Location convenient, but not very walkable. Price was right. Mattress was well worn, so much that I rolled to center every time. Elevator didn’t work properly the entirety of my stay…3 weeks! New air conditioners throughout, so we stayed cool. Some low dollar renovations have been done over the years…painting over outlets, switches, etc. All the furniture seems to be at end of life, showing extreme wear. But price was right and that’s what I was shopping for during this stay!

4

Brandy

Jan 22, 2024

·

Stayed 2 nights

Holes in wall in hallway. Old mattresses in stairwell. Grading on AC unit in room broken, filters uncleared. Toilet paper holder broke (TP) just sitting on shelf. Alarm clock shoved into bottom drawer of dresser. Office chair not working properly.

2

Jennifer

Jan 27, 2025

·

Stayed 2 nights

As we first check-in the staff was unpleasant. We asked about near by restaurants in the area and he told us to just drive up the street. We were looking for recommendations. Then we went to our room, we started to unpack and found dirt on floors, stains on curtains and on the bedding. Then we went to sit on the bed and heard the worse squeaking noise. All you had to do was laugh or move slightly and you would hear the noise. We wanted some coffee, so we got some from the front desk. We started drinking it and it had a burnt taste, my boyfriend reported it to the staff and he stated it was fine because he drinks it all the time. Not very professional in my option. Then we reported the bed and was told someone would like at it. We went out for the day, came back at 5pm and the bed made more noise than before. We reported it again and was told it was looked at. The only staff that was professional was the maid. She was helpful and polite. I would not recommend this hotel to family or friends.

4

Lucas

May 24, 2023

·

Stayed 1 night

Didnt expect much. Still disappointed. Stained sheets air conditioner loud and power button broke so i couldn't turn off.

2

Daniel

Sep 30, 2023

·

Stayed 1 night

The room stinks. AC doesn't work right. Vent in bathroom doesn't work. Staff is rude. All around the worst we have stayed in

8

Blanca

Apr 21, 2024

·

Stayed 1 night

Some of the furniture and counter space were scuffed and worn down and the shower was leaking. As well as discoloration around the drain. Toilet was difficult to flush. The sheets and bedding despite being clean had clear wear and tear. Beds were a medium firmness that I found comfortable. Everything was conveniently placed in the room so it was accessible. Check out was a bit easier than usual because I just had to drop off the keys and go. Parking was great, and when I had to do a late check in they were very accommodating and the price was excellent for someone working on a modest budget

8

Jonathan

Jan 27, 2025

·

Stayed 7 nights

Pretty quiet needs minor repairs but nothing major. I understand its hard to find good help. A maintenance man is needed but all in all its a nice place.

6

Alaina

Nov 10, 2023

·

Stayed 2 nights

It was fine for what we needed, which was just a room, I just didn't like how the black out curtains didn't cover the whole window. I stayed in the room with the big hot tub which was nice but I felt like it was so easy for someone to look in. I mean the bath was literally in the middle of the room, it made me feel uncomfortable with nothing to cover the window that well.

4

Treighton

Dec 17, 2024

·

Stayed 1 night

READ THIS- Unfortunately this place is super unclean and old, our first room we went into smelled TERRIBLE- like people had recently done drugs or something in there, the floor was sticky, the ac unit was leaking water on the ground, the counters were filthy, and the door wouldn’t even latch and lock correctly. We left to go to dinner and thankfully I tried pushing the door open without the key because it felt weird and sure enough- it pushed right open. Super unsafe. I asked for a new room and thankfully they put us somewhere else (about the only decent thing about this stay) this room was definitely cleaner and smelled better but the ceiling looked covered in water damage and the walls were paper thin, we could hear people in other rooms and outside literally all night. When we left the room early that morning the hallway smelled like pot (likely from the people we could hear all night) I highly reccomend not staying here. Oh and the elevator barely even worked, pick somewhere else- probably the worst hotel I’ve ever stayed in to be completely honest I’m being generous with the stars.

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AI-generated summary based on recent guest reviews

Service

Feedback on service is mixed: many describe friendly, accommodating staff and quick check-in, while others report unhelpful or rude interactions and slow responses to issues.

Related guest reviews

10

Jonathan

Jan 21, 2025

·

Stayed 2 nights

Friendly hotel staff

10

joshua

Oct 31, 2025

·

Stayed 1 night

Friendly staff and clean room.

2

Jason

Dec 2, 2024

·

Stayed 1 night

This property is insanely unsanitary an broke down. Desperately needs updating. Elevator broke. Unsafe. Gross. Rude staff.

2

Jennifer

Jan 27, 2025

·

Stayed 2 nights

As we first check-in the staff was unpleasant. We asked about near by restaurants in the area and he told us to just drive up the street. We were looking for recommendations. Then we went to our room, we started to unpack and found dirt on floors, stains on curtains and on the bedding. Then we went to sit on the bed and heard the worse squeaking noise. All you had to do was laugh or move slightly and you would hear the noise. We wanted some coffee, so we got some from the front desk. We started drinking it and it had a burnt taste, my boyfriend reported it to the staff and he stated it was fine because he drinks it all the time. Not very professional in my option. Then we reported the bed and was told someone would like at it. We went out for the day, came back at 5pm and the bed made more noise than before. We reported it again and was told it was looked at. The only staff that was professional was the maid. She was helpful and polite. I would not recommend this hotel to family or friends.

10

Chieko

Jul 5, 2023

·

Stayed 1 night

Room was nice and clean. Very good customer service.

2

Bertram

Nov 22, 2024

·

Stayed 2 nights

Customer service

10

Leianah

May 10, 2025

·

Stayed 2 nights

Very friendly staff, quick service at check-in. General Manager is very helpful and makes sure your stay is welcoming!

4

Andrew

May 14, 2023

·

Stayed 1 night

We arrived around10pm and went to counter to check in. Had to use phone to call for someone to come to the front desk by pushing zero and waiting. I gave clek our name and that we had a reservation for 1 room two queen beds and he said did not have available. I asked him what was to point of a reservation if they do not reserve the room. He said he would make it work and did give us a room with 2 queen beds. There was only 1 set of small towels for 2 people and when we went down in the morning for breakfast they only had coffee. I asked the front desk about it and they said hotel had just been purchased and the breakfast area was going to be remodeled next week so everything had been taken out. Overall was ok for a 1 night stay when traveling but would not stay longer. Maybe new owners will upgrade it.

10

Christopher

Apr 13, 2025

·

Stayed 1 night

The staff was extremely fruendly and accommodations to my late arrival and check out made things so much easier!

8

Christina

Jul 7, 2025

·

Stayed 5 nights

The management and staff were helpful and courteous. We will be staying there again.

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Location

Generally convenient to area stores and roads, with some guests finding it quiet or safe; one noted it isn’t very walkable.

Related guest reviews

6

Kerry

Jul 4, 2024

·

Stayed 18 nights

Location convenient, but not very walkable. Price was right. Mattress was well worn, so much that I rolled to center every time. Elevator didn’t work properly the entirety of my stay…3 weeks! New air conditioners throughout, so we stayed cool. Some low dollar renovations have been done over the years…painting over outlets, switches, etc. All the furniture seems to be at end of life, showing extreme wear. But price was right and that’s what I was shopping for during this stay!

6

Jonathan

Jan 14, 2025

·

Stayed 7 nights

Place is quiet and kept up pretty good considering I believe only 4 people work here all week

8

William

Jun 23, 2024

·

Stayed 2 nights

Room was clean. Bed was comfortable. TV was good. Air conditioner was good. Area is good with plenty of stores close by. Bathroom exhaust fan sounded like a small jet engine. Absolutely no frills. Good place for a quick business trip like I was on.

8

Tina

Oct 26, 2023

·

Stayed 1 night

Room smelled & bed too. Lots of trash outside where I walked my dog. I did love the convenience of location and that you except dogs. Thank you so much.

8

Patrick

Jun 11, 2025

·

Stayed 1 night

Convenience

10

Derek

Dec 15, 2024

·

Stayed 2 nights

Clean,comfortable and convenient to the location we came to see. Staff was competent and unintrusive. Property was quiet and the 24hr. coffee was very good.

8

Thomas

Aug 17, 2023

·

Stayed 2 nights

It safe and quiet

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Dining

Dining is very limited: no breakfast is provided, with coffee available and vending machines mentioned by some.

Related guest reviews

6

sonya

Jul 10, 2024

·

Stayed 2 nights

I did t like that the tub looked unclean the shower curtain was broken and hanging off, there’s no breakfast, too small of a cup for coffee

4

Ashlan

Jun 25, 2024

·

Stayed 2 nights

Dirty, stained sheets and bedding. Bath tub was disgusting! Whoever came and cleaned while I was out moved the towel I had under my baby’s bottles while they were drying and lost the inside piece to the bottle! (Why would you touch my bottles!!) NO AMENITIES! No breakfast, no pool!

8

Sally

Aug 22, 2025

·

Stayed 1 night

Very clean, friendly staff making sure everything was good. Plenty of ice, snack and drink machine was well stocked, quiet, smelled good. NO smell of weed like most hotels have.

4

Andrew

May 14, 2023

·

Stayed 1 night

We arrived around10pm and went to counter to check in. Had to use phone to call for someone to come to the front desk by pushing zero and waiting. I gave clek our name and that we had a reservation for 1 room two queen beds and he said did not have available. I asked him what was to point of a reservation if they do not reserve the room. He said he would make it work and did give us a room with 2 queen beds. There was only 1 set of small towels for 2 people and when we went down in the morning for breakfast they only had coffee. I asked the front desk about it and they said hotel had just been purchased and the breakfast area was going to be remodeled next week so everything had been taken out. Overall was ok for a 1 night stay when traveling but would not stay longer. Maybe new owners will upgrade it.

4

SHARON

Jan 28, 2024

·

Stayed 1 night

Elevator wasn’t working. Tub looks stained . No continental breakfast was offered.

10

Derek

Dec 15, 2024

·

Stayed 2 nights

Clean,comfortable and convenient to the location we came to see. Staff was competent and unintrusive. Property was quiet and the 24hr. coffee was very good.

2

jeb

Dec 21, 2023

·

Stayed 2 nights

Elevator not working. Had to stay on 2nd floor. No breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$56
February	$57
March	$59
April	$65
May	$66
June	$75
July	$71
August	$68
September	$67
October	$65
November	$60
December	$56

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $62	17 $62	18 $87	19 $87
20 $59	21 $59	22 $59	23 $59	24 $59	25 $68	26 $77
27 $59	28 $59	29 $59	30 $59

Su	Mo	Tu	We	Th	Fr	Sa
				1 $59	2 $70	3 $70
4 $59	5 $59	6 $59	7 $59	8 $59	9 $70	10 $70
11 $59	12 $59	13 $59	14 $59	15 $59	16 $70	17 $70
18 $59	19 $59	20 $59	21 $59	22 $59	23 $83	24 $83
25 $59	26 $59	27 $60	28 $59	29 $59	30 $70	31 $70

Select dates to see prices and availability

Monthly average prices

About this property

Location

Room options

Superior Room, 1 King Bed, Mobility Accessible

Superior Room, 1 King Bed, Jetted Tub

Deluxe Room, 2 Queen Beds

Superior Room, 1 King Bed

Guest reviews

Pleasant

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Red Roof Inn Newport News - Yorktown

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Prices for upcoming dates