Name: Quality Inn & Suites Kearneysville - Martinsburg
Address: 1937 Short Road, Kearneysville, West Virginia, United States of America, Kearneysville, Jefferson County, US
Price range: $57–$78 per night
Rating: 7.08

What guests think

Reviews for Quality Inn & Suites Kearneysville - Martinsburg highlight very friendly staff and workable prices, but recurring issues with cleanliness, musty or smoky odors, maintenance problems, and noise from thin walls or nearby guests appear across stays.

Breakfast is frequently described as decent with waffles, though items sometimes run out or taste poor. Facilities feel worn, with no elevator, stairs in disrepair, and a pool that is sometimes closed; some guests also mention loitering or dim parking-lot lighting. The location suits visits to nearby attractions and the VA hospital, though it's a bit off the main highway. Expect a budget stay with variable upkeep and comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are worn and basic: multiple reviews note a sometimes-closed outdoor pool, no elevator with stairs in disrepair, and occasional parking or lighting issues; a few guests did find the pool warm and clean when open. Laundry equipment problems were also reported.

Related guest reviews

4

Paul

Jun 18, 2025

·

Stayed 1 night

Too noisy. Even at 3 in the morning on a week night. The tub faucet leaked. The microwave was unplugged and you had to be a contortionist to find a way to plug it in. Two dirty socks were found in our room. Not ours. No protein offered for breakfast. Has a pool. Not open.

10

Samia

Jul 29, 2025

·

Stayed 1 night

Very easy check in, pool is warm and clean. Will visit again if in the area.

4

Melanie

Jun 22, 2025

·

Stayed 2 nights

One of our hand towels had makeup on it (we didn’t even bring makeup) and the carpet by the door was sticky. One of the bed had blue stains on the sheets and water only came out of a few holes in the shower. We specifically chose this hotel because it was affordable and had a pool, but the pool was closed all weekend. There was an “interesting” smell in the stairwell. Won’t be staying here again.

6

Lynne

Apr 13, 2024

·

Stayed 1 night

Back parking flooded with at least 4 inches of water. Not enough lighting around door and parking lot. Felt unsafe. My feet and shoes soaked. A drainage issue that needs to be fixed

6

Phillip

May 30, 2024

·

Stayed 1 night

The good: Staff was friendly. Room was clean. Right across the street from the 24 hour Sheetz. Quiet, but not abandoned. The Ugly: pool was broken (still from COVID) Crackheads stole the elevators so you have to take the stairs.

4

Sara

Oct 30, 2023

·

Stayed 2 nights

First: Expedia did not give the property my pre-paid reservation information so it took an hour to check in while they worked it out with the front desk. Next: no elevator! Stairs to second floor were dangerous because the treads are tearing away from the steps and the hand rails are filthy. In the room: stains on doors and walls, dirty drips on walls in bathroom, wood molding tearing away from divider in closet, bathroom door would not fully close, paint chipping off, and bugs! Black beetles 😬. Air conditioner filthy and so noisy we couldn’t sleep with it on.

4

Danielle

Aug 6, 2024

·

Stayed 4 nights

The staff were nice but overall the facility is run down. Our room was humid, despite attempts to raise or lower the air conditioning. Clothing was damp and our bathing suits never dried. The breakfast was decent and included hot items. Pool was okay but we never saw anyone clean it and there was trash around it. We often had the pool to ourselves which was nice.There appear to be many long term residents at the hotel who are a bit sketchy. It is a non smoking facility but folks sit nearby and smoke more than cigarettes. We definitely won't stay again. The dogs were better than the people.

8

Elizabeth

Aug 11, 2025

·

Stayed 2 nights

The beds were comfy, and the room was spacious enough for our family. The staff was very kind and helpful. The main downside was how many repairs needed to be done to the property. The main stairwell's trimming was coming off and the nails could be seen. Pieces of the EXIT stairwell steps were also breaking off. It was a little annoying to be able to hear the next room's TV while we were trying to sleep.

6

kristin

Jul 6, 2024

·

Stayed 1 night

Property was fine it is a little older and showed its age. The room was clean and the outdoor pool was refreshing and well kept. We did have a major problem with the people in the next room being loud they partied until about 230 am. We called the front desk several times and the did best they could. This is not a high end hotel at all and they have to put up with all sorts of clientele. so not sure if it was the location or just our dumb luck to have such such inconsiderate people next to us. I had to work the next day and 5 hours of sleep was not enough.

2

Megen

Jun 30, 2025

·

Stayed 2 nights

I didn’t like that I picked a hotel that advertised it had a pool that conveniently was closed for repairs. Breakfast was very limited and the people that hung around the hotel were a bit scary

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AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness is mixed, with recurring reports of musty or smoky odors, visible stains or dampness, and occasional sightings of roaches or bed bugs; some guests did find rooms very clean.

Related guest reviews

8

Judyann

Sep 14, 2025

·

Stayed 1 night

Our room stunk 117 like mold. The tub was great, ac worked, room was clean.

4

Brittany

Sep 9, 2025

·

Stayed 2 nights

Room and hotel itself were very dirty. I saw multiple roaches while I was there and I’m sure there were a ton more that I didn’t see. I had to put all my stuff in bags so I didn’t take the bugs home with me. Only benefit of this hotel was that it was close to my travel job and dog friendly.

6

Jennifer

Sep 21, 2025

·

Stayed 1 night

The staff was wonderful, and let us check into our two rooms early. However, the waste bin in one of the bathrooms was filled with a mystery liquid that we had to dump out, and both rooms had a very strong musty odor. The bathroom fan didn't work; the bathroom lights sometimes cut out, the pillows were pretty uncomfortable, and the streaming service in one of the rooms kept buffering us out. The stairs were showing major signs of wear. The upper hall had an uneven spot that I tripped on and nearly fell over. The breakfast room was clean and well-kept, and met expectations. I think the staff is doing the best they can with what they have been given.

6

Kat

Sep 17, 2023

·

Stayed 2 nights

While the property is a cheaper option compared to alternatives, the rooms (particularly the bathrooms) could use a much-needed upgrade from the current condition. Everything was very rusted and stained, and there were several dead bugs in the ceiling light. The bedroom was average in comfort and condition, but the white comforter had a few obvious blood stains from previous guests that should have been noticed by staff.

4

Angela

Sep 25, 2023

·

Stayed 3 nights

Breakfast was terrible. There weren’t enough towels and they would not honor a request for more. There was not enough toilet paper, house cleaning put sheets on the bed that were very wrinkled and of questionable cleanliness. The hotel smelled terrible. The room smelled musty and smoky. The air conditioner vents were corroded with dust and dirt. It was very noisy. The eggs were watery. The sausage was greasy, and the waffle machine did not cook properly. The manager was short and curt whenever a request was made. After housekeeping came in to clean the room they did not replace any shampoo, conditioner, soap, or toilet paper. They left a very small half roll in the bathroom with no spare. We will not be staying again. children were running in the room above us for hours.

6

JoAnn

Aug 15, 2025

·

Stayed 1 night

Bed Bugs

8

Michael B.

Jul 9, 2024

·

Stayed 3 nights

The room was clean. The staff was great. We would definitely return.

4

Jaime

Sep 19, 2024

·

Stayed 1 night

The floor I was on had a skunk smell. Hotel needs updating.

4

John

Sep 8, 2023

·

Stayed 2 nights

Overall I had no issues with the Hotel, However we found Bed Bugs on our last day of our stay.. Staff didn't offer any rebate just said thank you for letting us know.

4

Monica

Oct 13, 2024

·

Stayed 2 nights

Very strong mildew odor in hallways and room i had to buy a candle and freshener to be comfortable.

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Rooms

Rooms range from comfortable and adequately sized to dated, with thin walls and frequent maintenance issues affecting plumbing, HVAC, lighting, and in-room amenities like TVs or microwaves; Wi-Fi or streaming reliability varies.

Related guest reviews

4

Robert

Feb 13, 2024

·

Stayed 2 nights

the fridge in my room didn't work, which I discovered when the soda was warm and the leftovers were spoiled. heater would only turn on if set to 78, and wouldn't cut off until I lowered the thermostat below that, so either off or on, nothing automatic. walls were paper thin. I heard the neighbor on both side of me and they heard me. While talking to family back home the front desk called to tell me the folks next door complained about the noise. TV wasn't on, I was alone in the room, only talking on the phone, and it was loud enough to bother folks. The "eggs" at the free breakfast were inedible. The sausage was a little better, but I still only ate half of one. Location was great, staff were friendly, but I won't be staying here again until they do some major renovations.

8

Constance

Jan 19, 2023

·

Stayed 2 nights

Overall it was fine except for the paper thin walls we could hear our neighbors through….literally every word they said. Breakfast ran out fast but other than that is was ok.

10

David

Oct 7, 2023

·

Stayed 1 night

Nice rooms, comfortable beds

6

Jennifer

Sep 21, 2025

·

Stayed 1 night

The staff was wonderful, and let us check into our two rooms early. However, the waste bin in one of the bathrooms was filled with a mystery liquid that we had to dump out, and both rooms had a very strong musty odor. The bathroom fan didn't work; the bathroom lights sometimes cut out, the pillows were pretty uncomfortable, and the streaming service in one of the rooms kept buffering us out. The stairs were showing major signs of wear. The upper hall had an uneven spot that I tripped on and nearly fell over. The breakfast room was clean and well-kept, and met expectations. I think the staff is doing the best they can with what they have been given.

8

Suzanne

Dec 5, 2024

·

Stayed 1 night

My room was clean, but there were some problems. I had looked forward to using the jacuzzi in the room, but it was non-functional. I would have appreciated knowing that before I tried to use it. The heating register was incredibly noisy - I had to turn it of in order to sleep. On the bright side - breakfast was good and the front desk person, Jennifer, was amazing!

8

Elizabeth

Aug 11, 2025

·

Stayed 2 nights

The beds were comfy, and the room was spacious enough for our family. The staff was very kind and helpful. The main downside was how many repairs needed to be done to the property. The main stairwell's trimming was coming off and the nails could be seen. Pieces of the EXIT stairwell steps were also breaking off. It was a little annoying to be able to hear the next room's TV while we were trying to sleep.

10

Debra

Jun 25, 2023

·

Stayed 2 nights

Friendly staff. Room was comfortable. Slept well. The AC kept the room nice and cool for sleeping.

6

michael

Mar 1, 2023

·

Stayed 1 night

Room door badly needed painting. Walls are thin, very noisy.

6

Jackie

Dec 17, 2024

·

Stayed 2 nights

Our stay was comfortable. We don't need anything fancy. We came for a travel football tournament at the local high schools. The free breakfast was delicious, lots of choices. Mini fridge is always great to have in a room. Some outlets on the lamps didn't work and the microwave did not work no matter where I tried to plug it in. The room was pretty dark. No overhead lights at all except in the bathroom, only 3 lamps and all had dull and dim lightbulbs. The main source of light was sunlight and opened curtains. No elevator. But everything else was great. Room was clean and quiet.

8

Wayne

Oct 7, 2023

·

Stayed 1 night

Nice out-of-the-way hotel. Clean. Free breakfast. Good wi-fi. Only issue was an extremely stained desk chair which the clerk said would be addressed immediately.

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Service

Service is often praised as friendly, accommodating, and helpful, including shout-outs to specific staff; however, some guests experienced rudeness, slow responses, or difficulty resolving refunds or issues during their stay.

Related guest reviews

2

Mike

Jun 14, 2025

·

Stayed 1 night

Our stay was so that we could visit a sick parent at the VA hospital. The parent’s health declined and they went into hospice. The plans changed quickly and we had to leave a day earlier than originally planned to take care of the parents belongings. I knew our plans may change from our reservation dates and inquired daily about potentially checking out earlier than our reservation dates. I was told I would have to speak to the manager the day of early check out. The evening before early check out I inquired. The clerk took a message and attempted to reach the off duty manager and would contact me when she received an answer on a possible refund. I did not receive any information that evening. The day of check out the manager was not yet in and would arrive at 9 am that day. The information would be provided when they arrived. I was told they had my credit card information an would provide the refund, if permitted, to my card. I never received a refund.

8

Paul

May 29, 2025

·

Stayed 3 nights

the staff are fantastic!

10

Rita

Sep 29, 2025

·

Stayed 5 nights

Excellent staff especially Kayla who went out of her way to make sure we had a pleasant stay.

4

Sara

Oct 30, 2023

·

Stayed 2 nights

First: Expedia did not give the property my pre-paid reservation information so it took an hour to check in while they worked it out with the front desk. Next: no elevator! Stairs to second floor were dangerous because the treads are tearing away from the steps and the hand rails are filthy. In the room: stains on doors and walls, dirty drips on walls in bathroom, wood molding tearing away from divider in closet, bathroom door would not fully close, paint chipping off, and bugs! Black beetles 😬. Air conditioner filthy and so noisy we couldn’t sleep with it on.

2

Jane

Oct 21, 2023

·

Stayed 1 night

Do not stay here. Stay in Martinsburg. The ladies working breakfast were so very nice. And the lady working cleaning the rooms was so very nice. But front desk, not so much.

8

Madeline

May 22, 2023

·

Stayed 2 nights

The front desk staff was very personable and accommodating

10

Jeanne

May 7, 2023

·

Stayed 1 night

Tv wasn’t working. Lady at the front desk wasn’t to friendly.

6

Renee

Nov 12, 2025

·

Stayed 7 nights

Customer service outstanding. Cleanliness needs some improvement

10

Paul

Sep 19, 2025

·

Stayed 3 nights

the staff are terrific!

10

Craig

Sep 3, 2025

·

Stayed 3 nights

This place is perfectly priced. Beds are pretty comfortable. Front desk ladies are great. I dealt with jodie alot and she was amazing

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AI-generated summary based on recent guest reviews

Location

Location is convenient for the VA hospital and area attractions such as Harpers Ferry, though it can be a bit off the main highway; a 24-hour convenience store sits across the street.

Related guest reviews

10

Mary

May 8, 2023

·

Stayed 2 nights

Great location for visiting the areas around Charles Town, Harpers Ferry and Martinsburg. Always friendly and helpful staff. Comfortable beds and room.

10

Linda

Aug 30, 2023

·

Stayed 1 night

Very good location.

4

Ann

Jun 22, 2024

·

Stayed 1 night

Traveling north on I-84 this property was 12 miles off the highway and once you arrived it was an additional 5 miles for ANY food services Also the property was very dated! The toilet barely flushed, the toilet paper holder was broken, the towels were skimpy, the tub/shower safety bar was missing, the shampoo containers didn’t work and the hair dryer also didn’t work! The bed was fine and the TV and refrigerator worked And to date this was the highest priced of the other properties in this price range!

6

Phillip

May 30, 2024

·

Stayed 1 night

The good: Staff was friendly. Room was clean. Right across the street from the 24 hour Sheetz. Quiet, but not abandoned. The Ugly: pool was broken (still from COVID) Crackheads stole the elevators so you have to take the stairs.

8

Charles

Mar 3, 2024

·

Stayed 4 nights

My stay was for work not fun. Even so, my stay was a pleasant one. The staff were friendly and helpful. The hotel conveniently located to all of the places I needed to visit.

10

Thomas

Jul 18, 2025

·

Stayed 1 night

Good location. Close to family.

10

Amber

Jan 20, 2024

·

Stayed 2 nights

The location works for me! Convenient!

8

Jennifer

May 20, 2024

·

Stayed 3 nights

It was a nice place to sleep while touring around the area. It was not far from any of the attractions we were visiting (harpers ferry, shepherdsville, skyline drive, caverns etc.) The complimentary breakfast was great, staff were nice. Rooms were older but had everything we needed and was clean enough.

8

lewis

Sep 3, 2023

·

Stayed 1 night

located near the va hospital. good location

8

Cynthia

May 28, 2025

·

Stayed 3 nights

Property was a little off the beaten path, but not terrible. Staff for the most part was friendly however not very professional

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently called decent or good with waffles and hot items, but several reviews note limited selection, items running out, or poor quality.

Related guest reviews

10

James

Aug 18, 2025

·

Stayed 1 night

I was extremely happy they had one of the waffle makers as an option for breakfast.

4

Paul

Jun 18, 2025

·

Stayed 1 night

Too noisy. Even at 3 in the morning on a week night. The tub faucet leaked. The microwave was unplugged and you had to be a contortionist to find a way to plug it in. Two dirty socks were found in our room. Not ours. No protein offered for breakfast. Has a pool. Not open.

4

Katherine

Oct 17, 2025

·

Stayed 4 nights

Bathtub had a serious drip. After a shower, the drip went all over the floor. This happened twice. Staff did not pick up the wet mildewy towels. Instead they just left clean towels in the hallway. No coffee maker. Weekend breakfast didn’t open until 7am. Breckfast ran out of coffee.

4

Angela

Sep 25, 2023

·

Stayed 3 nights

Breakfast was terrible. There weren’t enough towels and they would not honor a request for more. There was not enough toilet paper, house cleaning put sheets on the bed that were very wrinkled and of questionable cleanliness. The hotel smelled terrible. The room smelled musty and smoky. The air conditioner vents were corroded with dust and dirt. It was very noisy. The eggs were watery. The sausage was greasy, and the waffle machine did not cook properly. The manager was short and curt whenever a request was made. After housekeeping came in to clean the room they did not replace any shampoo, conditioner, soap, or toilet paper. They left a very small half roll in the bathroom with no spare. We will not be staying again. children were running in the room above us for hours.

8

Suzanne

Mar 1, 2025

·

Stayed 1 night

This was my second stay. The price is, obviously, more than reasonable. So reasonable that you may question the quality. This hotel is clean, the rooms are nice with microwaves and fridge (always a plus.) My only real complaint is that breakfast could use some protein. I do want to say that each time I've stayed, the front desk staff have been EXCEPTIONALLY helpful, which I appreciate.

8

Mark

Jan 4, 2024

·

Stayed 1 night

Very clean. Excellent breakfast! I was a little worried when I came in just a few minutes before the end, but it wasn't crowded and they still had some of everything.

4

Luke H.

Aug 23, 2024

·

Stayed 2 nights

They serving expired foods for breakfast.

8

Jennifer

May 20, 2024

·

Stayed 3 nights

It was a nice place to sleep while touring around the area. It was not far from any of the attractions we were visiting (harpers ferry, shepherdsville, skyline drive, caverns etc.) The complimentary breakfast was great, staff were nice. Rooms were older but had everything we needed and was clean enough.

6

Jackie

Dec 17, 2024

·

Stayed 2 nights

Our stay was comfortable. We don't need anything fancy. We came for a travel football tournament at the local high schools. The free breakfast was delicious, lots of choices. Mini fridge is always great to have in a room. Some outlets on the lamps didn't work and the microwave did not work no matter where I tried to plug it in. The room was pretty dark. No overhead lights at all except in the bathroom, only 3 lamps and all had dull and dim lightbulbs. The main source of light was sunlight and opened curtains. No elevator. But everything else was great. Room was clean and quiet.

6

Teresa

Jun 2, 2024

·

Stayed 1 night

Dorothy who handled breakfast was excellent!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$57
February	$58
March	$61
April	$64
May	$64
June	$63
July	$65
August	$66
September	$65
October	$65
November	$58
December	$56

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $57	16 $57	17 $57	18 $68	19 $74
20 $57	21 $57	22 $66	23 $66	24 $66	25 $78	26 $78
27 $65	28 $66	29 $62	30 $62

Su	Mo	Tu	We	Th	Fr	Sa
				1 $66	2 $75	3 $72
4 $64	5 $64	6 $63	7 $64	8 $64	9 $72	10 $76
11 $64	12 $64	13 $64	14 $66	15 $65	16 $73	17 $76
18 $61	19 $64	20 $64	21 $64	22 $65	23 $72	24 $72
25 $64	26 $64	27 $64	28 $66	29 $64	30 $72	31 $72

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Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds

Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed

Room, 1 King Bed, Accessible

Suite

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Quality Inn & Suites Kearneysville - Martinsburg

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