Name: Holiday Inn Express Newell-Chester WV
Address: 1181 Washington Street,Newell,West Virginia 26050,US, Newell, West Virginia, United States of America, Newell, West Virginia, US
Price range: $95–$173 per night
Rating: 8.3

What guests think

At Wingate by Wyndham Newell, guests frequently compliment the friendly staff, comfortable beds, and spacious rooms with excellent water pressure, but note inconsistent cleanliness and maintenance, with stained carpets, odors, and occasional equipment problems in rooms and common areas.

Breakfast feedback ranges from hot and varied to cold, limited, or running out before closing. Facilities like the indoor pool and gym are appreciated, though guests report occasional pool problems and a worn parking lot. The location is convenient for Mountaineer Casino, the racetrack, and the Fiesta factory. Best for travelers prioritizing proximity to local attractions over high-end finishes.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities include an indoor pool and a fitness room that guests appreciate. Reports note periodic pool closures or cleanliness/heating problems and a worn, limited parking lot.

Related guest reviews

10

Carol A

Sep 1, 2024

·

Stayed 2 nights

Loved the pool. Thought that the breakfast options tion were only fair.

8

Sandra

Oct 5, 2025

·

Stayed 3 nights

Carpets need to be cleaned desperately! Feet were black 25 minutes after my shower. Parking lot is in disrepair. Breakfast much better than most for sure. Staff friendly and courteous. Air/heat is great. Fire alarms went off Saturday afternoon. No nap for us. Was told this wasn’t first time. Something to do with the pool overheating. This doesn’t sound safe at all! Location fits our needs when visiting Newell WV. Will try again on our next trip.

10

Barbara

Feb 11, 2024

·

Stayed 1 night

The carpets in the hall way were definitely in need of attention, they were very dirty. I believe it said that there was a hot tub, but there was not one. The toilet gurgled all night, we reported it at check out. We did enjoy the pool and the breakfast. The attendant at breakfast was very attentive and nice.

10

Steven

Oct 3, 2024

·

Stayed 1 night

Room spacious and clean. Reception on arrival was FANTASTIC!!! Such a friendly staff member. Parking lot needs repaired/repaved.

8

Mary Kay

Dec 25, 2024

·

Stayed 3 nights

Gym equipment could be better but it was adequate. Breakfast used to be better under previous ownership.

6

Donald

Nov 24, 2024

·

Stayed 1 night

We came from Michigan to spend the day with our Granddaughter and wanted to use the pool but couldn't because the heater was broken. We got a room with a jacuzzi it didnt work,the 8 e machine on the first floor where we were was broke had to go to 2nd floor

8

Agnes

Apr 15, 2025

·

Stayed 2 nights

not much parking , but hotel was quiet and clean Staff was helpful.

10

Tom

Sep 2, 2024

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Stayed 4 nights

Very pleased with our stay at this hotel. Clean, friendly, spacious, good breakfast, nice pool and a lot less expensive than other hotels we checked in the area. It's a little tired/aged but all the other factors more than compensated. Staff were great too.

8

Christine

Jul 22, 2024

·

Stayed 1 night

Liked it better when it was Holiday Inn Express- carpets were very stained and looked dirty. Pool area, including pool itself was dirty, lots of bugs and debris in pool. Staff very friendly, room was clean, beds comfy (great pillows!). We like staying here for proximity to Casino, Fiesta Outlet and antique stores in East Liverpool. Breakfast was okay, nothing to write home about!

8

Kimberly

Oct 11, 2025

·

Stayed 2 nights

Very safe, great staff, clean room with a fitness room and indoor pool. I stayed there for a few days while visiting my daughter.

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Cleanliness

Mixed feedback: some rooms are clean or spotless, but many mention stained or dirty carpets and common areas, odors, mold, and bugs. Housekeeping occasionally missed room service during multi-day stays.

Related guest reviews

8

Barbara

Jul 13, 2025

·

Stayed 2 nights

We were in the area for a celebration of life and this was the most convenient lodging for us. On the plus side the front desk staff was very nice and was able to extend our checkout time by an hour, a big help since we had a late flight out of Pittsburgh. Complimentary breakfast was okay, though we chose to go to a small family restaurant in town, Connie’s Corner, for breakfast the second morning; good food and service, very reasonable prices, small surcharge to use a credit card. On the downside, the common areas of the hotel were dingy and run down, stains on the carpets, etc; and our room was not serviced after our first night, even though we were out of thy e room between 10 AM and 4 PM. Not a huge deal for us since we were only there one more night but disappointing all the same.

6

Robert

Sep 25, 2025

·

Stayed 1 night

Parking was easy. Ac was good. The carpeting in the hallways and in our room was filthy. This place needs a much needed upgrade

8

Sandra

Oct 5, 2025

·

Stayed 3 nights

Carpets need to be cleaned desperately! Feet were black 25 minutes after my shower. Parking lot is in disrepair. Breakfast much better than most for sure. Staff friendly and courteous. Air/heat is great. Fire alarms went off Saturday afternoon. No nap for us. Was told this wasn’t first time. Something to do with the pool overheating. This doesn’t sound safe at all! Location fits our needs when visiting Newell WV. Will try again on our next trip.

4

Todd

Jul 19, 2025

·

Stayed 3 nights

Hallways and elevator were very dirty.

4

Deborah

Jun 29, 2025

·

Stayed 3 nights

Found dead bugs in the bed, strange smell in the room.

8

Lynn

Jul 9, 2025

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Stayed 3 nights

Property was clean, breakfast was good and staff were courteous. Room smelled like mildew because of poor ventilation in the bathroom.

2

James

Oct 11, 2023

·

Stayed 3 nights

Was disappointed I’ll room was not cleaned for 3 day stay. Each evening I had to go to the front desk for clean towels

10

Timothy

Jan 1, 2026

·

Stayed 1 night

The room was spotless and the staff was very nice and friendly

8

Sandra

Nov 30, 2025

·

Stayed 2 nights

So so this time. Room could have been a little cleaner. There was mold forming under counter edge at bathroom sink and I’m not sure the floor in bath had been moped in a while.

4

Hannah

Jul 15, 2025

·

Stayed 2 nights

Everything at this hotel needs a good scrub. The rooms all have an odor to them and the carpet could all use a good shampoo.

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Rooms

Rooms are generally spacious with comfortable beds and strong showers, and suites are popular. However, guests report HVAC and corridor noise, some nonworking in-room features (e.g., jacuzzis, hair dryers), and occasional Wi-Fi issues.

Related guest reviews

10

Marcelino

Sep 14, 2024

·

Stayed 1 night

Excellent service! Really actually felt welcomed when checking in. The bed was SUPER comfy as well!

10

Donald

Jun 16, 2025

·

Stayed 1 night

Easy to locate, check-in was quick, room is spacious and clean

6

Donald

Nov 24, 2024

·

Stayed 1 night

We came from Michigan to spend the day with our Granddaughter and wanted to use the pool but couldn't because the heater was broken. We got a room with a jacuzzi it didnt work,the 8 e machine on the first floor where we were was broke had to go to 2nd floor

6

Dorothy

Oct 4, 2024

·

Stayed 2 nights

Updated hotel. Had a few querks. Doors needed aligned. The worst was over head clomping of feet in the wee hours. Otherwise ok

4

Mary

Sep 1, 2025

·

Stayed 3 nights

WiFi was non existent, hair dryer and vent fan in bathroom did not work. Breakfast options were disappointing!

4

Mark

Dec 19, 2025

·

Stayed 1 night

Breakfast was BAD. Everything was cold, potatoes were rock hard and cold. The room heater had a high pitched noise every time it kicked on. Kept us up ALL NIGHT. Room had a bad smell. I will say staff was nice and the water pressure was awesome.

8

Linda

Oct 12, 2025

·

Stayed 3 nights

Accessible room was very large, clean, and well equipped. Staff were helpful, friendlyand respectful. Breakfast was adequate. Would have liked more variety of fresh fruit. There were apples and bananas available.

10

Tiffany

Nov 3, 2024

·

Stayed 1 night

Comfy beds.

8

Dave

Jul 3, 2025

·

Stayed 2 nights

Hotel is a nice property. There is a hand rail for the bathtub, always appreciate the safety item. AC was loud, but kept me mostly cool. Chair was a bit uncomfortable, not great for a person with bad hips or a bad back. Close to an event I was attending.

8

Scott

Sep 3, 2025

·

Stayed 1 night

Jacuzzi did not work and light bulb missing in bathroom.

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Service

Staff are widely described as friendly and helpful with smooth check-ins. Responsiveness varies, including housekeeping no-shows, maintenance unavailable late, keycard problems, and occasional poor communication or unaccommodating interactions.

Related guest reviews

10

Melissa

Sep 1, 2025

·

Stayed 1 night

Hassle free and easy check in , clean, quiet

8

Sandra

Jun 8, 2025

·

Stayed 3 nights

One must not expect maintenance to take care of a toilet problem if in the evening/night time. We had to wait until after 9 am the next morning for help. We had to keep going to the rest room in the lobby all night and early morning. If a plunger had been available to the front desk perhaps we could have fixed it. Not sure. Anyway, not a pleasant time for two in their 70’s. A toilet is necessary at our age “all night”.

10

Leslie

Oct 10, 2025

·

Stayed 1 night

Check in was fast and easy. The man that greeted us was friendly and helpful.

6

Randall

Aug 12, 2025

·

Stayed 3 nights

I want to be fair in this review but we had a difficult multi-night stay. Here are the highlights. 1. We had a reservation for 2 rooms but when we arrived were told that they were on different floors. We had requested them to be close due to elderly group member that needed assistance. Initially told not an option, but a kind desk clerk finally helped us work it out. 2. Upon arriving at said rooms on 3rd floor, one smelled completely of smoke and was rough. Was told nothing to be done tonight but could fix tomorrow. They did move us in the morning next door. 3. The new room we went to was fine but was a definitely on the dirty side. 4. Upon arriving back at our hotel the final night of our stay, we found a flyer under our door telling us that the power would be OUT starting at 7 am until at least noon the next day. If we needed to use the elevator, power in the room, or have breakfast in lobby, all had to happen before 7 am. I discussed with the front desk clerk on duty and was told "I can't really do much about it. It's not really our problem since it is the power company". I get that this is out of their hands to some degree, but it is wrong to tell people so close to the time of outage. They did release us from final night of reservation and we moved to the Best Western in Steubenville which was immaculate and much nicer. Bottom line - stayed here many times over the years. It is not as nice or clean as previous trips. Almost all the front desk staff was A+.

10

Ryan

Oct 8, 2023

·

Stayed 1 night

Very Nice Staff

10

Jenny

Apr 7, 2024

·

Stayed 1 night

Great service

2

Daniel

Jun 24, 2025

·

Stayed 1 night

The customer service was unaccommodating. We came to the front desk to check in and 3 personnel

8

Shaun

Jul 10, 2025

·

Stayed 2 nights

Check in was easy, however we repeatedly had issues with our keycards not working properly. Knowing we were staying 2 nights, we opted to get the keys reprogrammed or obtained two new keys (I don’t recall what was decided). They worked much better afterwards. The water pressure in the shower was the best I’ve seen. Unfortunately, the drain could not keep up with the water output so I was always standing in the dirty water while showering. The room and bed were very comfortable. Breakfast was tasty. Wife used and liked the gym. I would stay here again.

2

Maricelis

Oct 26, 2023

·

Stayed 1 night

Booked a room and received a confirmation that my room was booked. Drove over 6 hours to the place just to be told they didn’t have my reservation and the front desk clerk was rude and dismissive as if I was just to drive somewhere else. The place didn’t look that great. So I drove 45 minutes away to a nicer town.

8

Athina

Aug 16, 2024

·

Stayed 3 nights

The front desk staff was very nice. All off them. The breakfast in the mornings was very good. The property was well lit. Only issue I had was with the room. There was no ice bucket in the room, housekeeping NEVER came and checked to see if we needed towels or linens. Not even checked to see if the garbage needed emptied. We stayed for 3 days. The floors in hallway were dirty. Housekeeping didn't even clean room while I was there. Not impressed with that.

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Location

Convenient for Mountaineer Casino, the race track, and the Fiesta factory/outlet, and often quiet. Several reviews mention hard-to-see signage or dim entrance/parking lighting at night.

Related guest reviews

8

Sandra

Oct 5, 2025

·

Stayed 3 nights

Carpets need to be cleaned desperately! Feet were black 25 minutes after my shower. Parking lot is in disrepair. Breakfast much better than most for sure. Staff friendly and courteous. Air/heat is great. Fire alarms went off Saturday afternoon. No nap for us. Was told this wasn’t first time. Something to do with the pool overheating. This doesn’t sound safe at all! Location fits our needs when visiting Newell WV. Will try again on our next trip.

10

Diane

Jul 19, 2024

·

Stayed 1 night

The location was perfect for our travel needs. Nice simple and filling breakfast.

10

Jeff

Sep 28, 2025

·

Stayed 2 nights

Was very nice. Priced great. If i had one complaint its the entrance would be better if it was lit or beter marked. Drove past it one night. Other that that small issue. Was a great weekend.

8

Jessica

Oct 7, 2024

·

Stayed 1 night

Perfect for visiting the Fiesta factory and outlet

10

Jennifer

Jun 23, 2025

·

Stayed 2 nights

We love the location! It is beautiful!

8

Agnes

Apr 15, 2025

·

Stayed 2 nights

not much parking , but hotel was quiet and clean Staff was helpful.

10

Heather

Mar 30, 2025

·

Stayed 1 night

We stayed at the hotel and went to mountaineer casino for my birthday and it was great

10

Jamie

Feb 27, 2025

·

Stayed 2 nights

I found it to be clean and comfy. Beds were great. Linens appeared fresh. Only two downfalls were the phone didn’t work in my room so I couldn’t get a wake up call and the lighting on the main road into the hotel is non existent. Hard to see even pulling in. Not the fault of the hotel, just watch entering and leaving on the main road! Otherwise great stay. Friendly people.

10

Toni

Dec 30, 2023

·

Stayed 1 night

Our second stay here. It’s a convenient location. Clean, comfortable, several restaurants in the area. We will be back.

10

Tina

Feb 27, 2024

·

Stayed 1 night

Close to casino

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Dining

Breakfast reviews are inconsistent: many enjoyed a hot, varied spread, while others found items cold, limited, or depleted before closing. Overall quality ranges from great to disappointing.

Related guest reviews

2

EDWARD

May 19, 2025

·

Stayed 1 night

WORST BREAKFAST I EVER HAD

8

Laura

Mar 2, 2024

·

Stayed 1 night

Nice place. Great breakfast.

10

Cecile

Aug 2, 2024

·

Stayed 5 nights

Full hot breakfast with variety during our 5 day stay, instead of the same thing each day. Quick, thorough, friendly service from maintenance person when our TV was not working properly. Excellent handicap BR facilities. Best I have ever experienced.

8

Celeste

May 18, 2025

·

Stayed 5 nights

Our stay was good. The room was clean & the bed was very comfortable. Breakfast was hearty. Plenty of items to choose from. The staff was very friendly & helpful.

10

andrew

Jun 17, 2025

·

Stayed 1 night

Convenient, comfortable stay. The breakfast was very good. Staff very friendly and helpful.

6

Louann

Sep 20, 2025

·

Stayed 1 night

Carpets in room were dirty. Ran out of food for breakfast and orange juice.

10

Tom

Sep 2, 2024

·

Stayed 4 nights

Very pleased with our stay at this hotel. Clean, friendly, spacious, good breakfast, nice pool and a lot less expensive than other hotels we checked in the area. It's a little tired/aged but all the other factors more than compensated. Staff were great too.

4

Mary

Sep 1, 2025

·

Stayed 3 nights

WiFi was non existent, hair dryer and vent fan in bathroom did not work. Breakfast options were disappointing!

4

Mark

Dec 19, 2025

·

Stayed 1 night

Breakfast was BAD. Everything was cold, potatoes were rock hard and cold. The room heater had a high pitched noise every time it kicked on. Kept us up ALL NIGHT. Room had a bad smell. I will say staff was nice and the water pressure was awesome.

8

Linda

Oct 12, 2025

·

Stayed 3 nights

Accessible room was very large, clean, and well equipped. Staff were helpful, friendlyand respectful. Breakfast was adequate. Would have liked more variety of fresh fruit. There were apples and bananas available.

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Month	Average price
January	$98
February	$101
March	$114
April	$148
May	$130
June	$114
July	$117
August	$112
September	$117
October	$116
November	$110
December	$103

Holiday Inn Express Newell-Chester WV

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About this property

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Very good

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Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $132	17 $135	18 $169	19
20 $132	21 $127	22	23	24 $131	25 $143	26
27	28 $120	29 $125	30

Su	Mo	Tu	We	Th	Fr	Sa
				1	2 $173	3
4 $110	5 $120	6	7 $114	8 $127	9 $162	10
11 $95	12	13	14 $113	15	16	17
18 $103	19 $120	20 $104	21	22 $126	23	24
25	26 $115	27	28	29 $127	30	31