Name: SureStay Hotel by Best Western Summersville
Address: 1203 Broad St, Summersville, West Virginia, United States of America, Summersville, West Virginia, US
Price range: $79–$174 per night
Rating: 8.05

What guests think

Reviews of SureStay Hotel by Best Western Summersville highlight friendly staff, generally clean budget lodgings, and a convenient location off US 19 near dining and outdoor attractions, making it a practical stop for road trips and simple overnight stays.

Common downsides include thin walls and ceiling noise, basic to limited breakfast, and frequent Wi‑Fi problems. Some facilities show wear, such as an occasionally dirty or out-of-service elevator, smoking near the entrance, and a parking lot needing repairs. Overall, expect a straightforward, convenient stopover.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are basic with ample, well-lit parking and exterior access. Guests report an occasionally dirty or out-of-service elevator, smoking near the entrance, a worn parking lot, and limited dog-walking areas.

Related guest reviews

8

Quentin

Sep 28, 2025

·

Stayed 1 night

Well lite parking area viewable from room.

10

Daniel

Nov 1, 2024

·

Stayed 1 night

The only downside was a picnic table employees and others were using as a smoking table. It was right outside the entrance and when someone was smoking, guests had to walk through the smoke. That did not reflect the overall quality of the hotel. It made it feel like a cheaper, less classy and clean place. Otherwise, the facility and property was great.

8

Robert

Nov 4, 2023

·

Stayed 1 night

Parking lot needs repaving

8

Peter

Jun 6, 2024

·

Stayed 1 night

Great location. Large rooms. Comfortable bed.Dairy Queen in walking distance. They are pet friendly however there really isn’t a good place to walk the dog. Signiricant road noise heard in room. Also noise (foot steps) from room above us.

8

Diane

Sep 16, 2024

·

Stayed 1 night

The elevator was out, but luckily we were able to get a ground floor room. I didn't get his name, but the man that checked us in was really nice and helped us out with dinner options (local Mexican restaurant).

8

Nina

Sep 12, 2024

·

Stayed 1 night

Bed was harder than the average hotel beds, dog potty area so far from Ada room, no desk or chair in ADA room. First hotel room ever with no desk, WHY???

10

Andrew

Nov 26, 2025

·

Stayed 1 night

Left before breakfast, there was plenty of parking

10

Daniel

Feb 16, 2025

·

Stayed 1 night

The smoking table for staff was right outside the entry way, so we had to walk right through the cigarette smoke to get into the lobby. It gave the place a trashy feel that was not reflective of the hotel itself. The staff was great.

8

Kenneth

Dec 1, 2024

·

Stayed 1 night

The service at chck in and check out was friendly and courteous, but I didn’t appreciate that I was expected to provide my telephone number and email address-obviously for solicitation later. The rooms had to be accessed from outside. The breakfast was good, but only continental. Inside, the room was spacious and clean. Everything was recently replaced or renovated.

6

Shae

Aug 4, 2025

·

Stayed 1 night

Main reason for 3 stars is the cigarette butt stop is placed where you cannot use the elevator to the 2nd/3rd floor without walking past smokers/through their smoke (employees and guests). Front desk lady was very nice and check in/checkout was online and easy. Room was clean, but done in all brown and very dark, making it not inviting. We only stayed one night and left early the next morning so it did the job we needed but wouldn't want to stay more than one night. Can't say we'd stay again. Outside of hotel needs some serious TLC with dirty/dingy elevator and hallways. Did not do the morning breakfast, so cannot review.

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Cleanliness

Rooms are often reported clean, and some areas appear recently renovated. However, multiple reviews cite dirty carpets, dust or musty odors, and unclean elevators or hallways.

Related guest reviews

4

crystal

Jul 29, 2025

·

Stayed 3 nights

The hotel room smelled musky, damp, and like a wet dog. The bed skirts had mold on them, if that gives you any idea about the last time they were washed or cleaned. There were spiders webs on the ceilings, walls, corners, and behind beds and furniture, and in the corner of the bathroom vanity. The room was dark, poor lighting and decorated in dark colors. Maybe they were trying to hide the dirtiness of the place. The only positive about this place, was the super friendly staff.

8

John

Mar 16, 2024

·

A good value stay. Great for travellers, right off the highway. We checked in late and were met by very friendly staff at the front desk who provided all the information we needed for our stay. The room is dated but fine. Our concerns - the toilet needed to be cleaned and the carpet vacuumed. Breakfast is very modest - toast, cereal/porridge, juice, coffee/tea and apples. BK is across the street, just in case!

8

Pamela

Dec 5, 2025

·

Stayed 1 night

Clean room

10

Trace

Aug 8, 2025

·

Stayed 1 night

It was a clean motel

10

Charleen

Nov 5, 2025

·

Stayed 1 night

This hotel was great. Safe neighborhood. We were so tired when we arrived that we somehow left the back of our car open so night. No one touched anything in there. Everything was still exactly as it was when we went to sleep! The room was clean. The staff was friendly and really helpful.

10

James

Aug 5, 2025

·

Stayed 2 nights

The room was very nice and clean. The breakfast room was clean and well maintained. The elevator was not clean and the surrounding area around the entrance to the elevator was not clean.

2

Susan

Jun 30, 2023

·

Stayed 1 night

The staff was friendly, and check-in went smoothly. The bed was comfortable and linens appeared to be clean, although slightly yellowed looking. The sink and tub were fairly clean. Everything else looked dirty. Dust on every surface, built up grime on the hairdryer plug. The refrigerator wasn't clean either. The elevator was disgusting. If I hadn't booked and paid through expedia, I would have left immediately.

8

Charles

Jul 3, 2023

·

Stayed 1 night

Other than the carpet not being swept..in our room. It was overall not bad otherwise.

6

Shae

Aug 4, 2025

·

Stayed 1 night

Main reason for 3 stars is the cigarette butt stop is placed where you cannot use the elevator to the 2nd/3rd floor without walking past smokers/through their smoke (employees and guests). Front desk lady was very nice and check in/checkout was online and easy. Room was clean, but done in all brown and very dark, making it not inviting. We only stayed one night and left early the next morning so it did the job we needed but wouldn't want to stay more than one night. Can't say we'd stay again. Outside of hotel needs some serious TLC with dirty/dingy elevator and hallways. Did not do the morning breakfast, so cannot review.

10

marja

May 28, 2025

·

Stayed 1 night

Very kind and courteous staff. Room was very clean. Would stay here again without hesitation.

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Rooms

Rooms are generally comfortable and sometimes spacious, but decor can feel dated or dark. Recurring issues include poor soundproofing and unreliable or unsecured Wi‑Fi; some guests also find the beds hard and TVs small.

Related guest reviews

10

Teresa

Jul 7, 2025

·

Stayed 2 nights

Nice rooms, friendly staff, good breakfast. Only minus was the wifi never working during my stay.

4

Nelly

Apr 27, 2025

·

Stayed 1 night

I didn't like this hotel. The rooms are not sound proof so we heard the squeeking floor because of the person above us simply walking. The steps lasted until 3am. Also, the room next door watched tv until 4am. The bed is not really comfortabke either and the breakfast was not really good with very limited choice. I also wanted a receipt and tge clerk told me that because I booked online, I couldn't get a receipt even though I paid the hotel. All in all, we really did not enjoy our stay.

8

Peter

Jun 6, 2024

·

Stayed 1 night

Great location. Large rooms. Comfortable bed.Dairy Queen in walking distance. They are pet friendly however there really isn’t a good place to walk the dog. Signiricant road noise heard in room. Also noise (foot steps) from room above us.

6

Brian

Nov 2, 2025

·

Stayed 1 night

First the good: The staff was very courteous. The room was clean and comfortable...nice beds. The not so good: Noise. Walls, Floors must be quite thin.

6

Susan

Jun 30, 2025

·

Stayed 4 nights

Property was clean, rooms were clean. No internet for our whole 4 day stay. First night was told it was the storm, acceptable reason. Second night another storm, again acceptable reason. No storms after that. Not acceptable. I know that other options are available besides general internet services.

4

Tim

May 18, 2025

·

Stayed 1 night

All of the furniture is so out of date as to be antique. When I sat on the bed the springs actually squeaked. Can you imagine? There was one casual chair, it was stained, and it was so hard as to be uncomfortable to sit in. And the TV was ridiculous. And it was DARK, the woodwork, the rug, everything but the bathroom which had been updated and was quite nice. I won't stay there again. Additionally, there is a trench that runs across the parking lot that you have to drive through.

8

Louisa

Oct 12, 2025

·

Stayed 2 nights

Room was clean, staff was very helpful, friendly & accommodating. Breakfast was good. My two main disappointments were low water pressure & very hard bed. We were active during the day & the shower & rest were a bit disappointing but otherwise we enjoyed our stay & were happy with it!

6

Rich

Sep 20, 2023

·

Stayed 1 night

No secure WIFI, and very weak cell signal, equals no internet....

10

Jane E

Sep 12, 2023

·

Stayed 1 night

Can hear people in other rooms. Poor sound proofing.

6

Mike

Oct 13, 2025

·

Stayed 1 night

Good location and friendly staff, but thin ceiling so could hear person on floor above and her dog walking around and coughing.

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Service

Service is frequently praised as friendly, welcoming, and helpful, with easy check‑in. A few guests mention policy or communication frustrations and discomfort with smoking near the entrance.

Related guest reviews

10

Doug

Apr 16, 2025

·

Stayed 1 night

The property was close to the main hwy. did not care for the smoking outside by the staff in front of the office.

10

Jon

Oct 22, 2025

·

Stayed 3 nights

I wasn’t expecting much but was pleasantly surprised. Staff was awesome. Room was clean and comfortable. Great location. Great value, would stay again.

10

Charleen

Nov 5, 2025

·

Stayed 1 night

This hotel was great. Safe neighborhood. We were so tired when we arrived that we somehow left the back of our car open so night. No one touched anything in there. Everything was still exactly as it was when we went to sleep! The room was clean. The staff was friendly and really helpful.

10

Trisha

Jan 26, 2025

·

Stayed 2 nights

I highly recommend this place. The manager was so kind during check in & she was very reassuring as i was a girl traveling alone& had just driven 14 hours. She was so hospitable & offered to help in any way. The room was super clean and very convenient. The location was so close to everything but tucked away so it was quiet at night. The overnight guy was very nice and kind at check out. This was my first time in West Virginia and i kinda wanna move there. A

8

Walter

Nov 26, 2025

·

Stayed 1 night

Courteous staff. Nice room.

10

Janet

May 27, 2024

·

Stayed 2 nights

Front desk was amazing when room reservation was messed up.

10

Colleen

Jan 12, 2025

·

Stayed 1 night

The staff at check in was so nice !!!!! She was helpful and sweet. It was dog friendly! Only 15 a night per dog. Very very clean, nice bed, great hot shower ! Very safe and quiet. Right off 19 so great quick stop. Rugs were so soft ! Very very clean. Definitely a great stop on way home.

10

Kenneth

Oct 3, 2025

·

Stayed 3 nights

Great stay, easy check-in, staff made me and my dog feel right at home. Room was very clean and spacious. Limited breakfast, but plenty of food options within 5 miles of the hotel. Great place to stay if you’re visiting WV state parks. Will definitely stay there again in the future.

10

Ann

Dec 29, 2024

·

Stayed 1 night

Always clean and very pleasant staff

2

Donna

Feb 17, 2025

·

Stayed 1 night

I booked this hotel for my mom and grandpa who are fleeing from floods in WV. When I called the hotel to confirm they told me I had to give them a $150 cash deposit. I explained I was booking it for my mom and grandpa and would be happy to pay the deposit on my credit card. They said cash only. I said I couldn't do that as I was in Colorado and neither my mom or grandpa had any money. The front desk lady told me cash only no exceptions. I asked to speak with a manager and was told there wasn't one available. They cancelled my reservation leaving my mom and grandpa stuck in Summersville without a room to stay in. What an absolute nightmare added onto an already stressful and scary situation.

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AI-generated summary based on recent guest reviews

Location

Very convenient off US‑19 and close to dining and local attractions, suitable for quick stopovers. Some note road noise, though many still felt safe and it worked well for travel.

Related guest reviews

10

John Bernard

Nov 13, 2023

·

Stayed 1 night

Close to highway which is excellent, however some might find it noisy.

8

Joseph

Apr 14, 2024

·

Stayed 1 night

Proximity to hwy. Clean, pet friendly. Quiet.

8

Alex

Jun 10, 2025

·

Stayed 1 night

Great location

8

Cindy

Oct 19, 2025

·

Stayed 1 night

Desk clerk was pleasant. Room was a good deal. Location was good

10

Jon

Oct 22, 2025

·

Stayed 3 nights

I wasn’t expecting much but was pleasantly surprised. Staff was awesome. Room was clean and comfortable. Great location. Great value, would stay again.

8

Chandler

Aug 25, 2024

·

Stayed 1 night

It’s right of the interstate. Easy to get into parking. Expedia said check in was 2 but was actually 3. They weren’t too busy so they let us check in at 2. Very friendly staff and nice clean rooms.

10

Timothy

Aug 14, 2025

·

Stayed 2 nights

Sweet employees. Clean room. Nice fridge,definitely bigger than some others we stayed at. A very good home base for us as we visited. The area the Hotel is located is the draw. Bonus is the Dairy Queen right beside Hotel.

10

Kenneth

Oct 3, 2025

·

Stayed 3 nights

Great stay, easy check-in, staff made me and my dog feel right at home. Room was very clean and spacious. Limited breakfast, but plenty of food options within 5 miles of the hotel. Great place to stay if you’re visiting WV state parks. Will definitely stay there again in the future.

10

Ronald

Jul 28, 2025

·

Stayed 1 night

Conveniently located (just off Hwy 19) Reasonable rates. Good continental breakfast Room was clean & comforable. Direct TV was a nice touch.

10

Eric

Aug 2, 2025

·

Stayed 1 night

The rooms where very clean and you could tell they keep up with them. Short drive to a Walmart and several dining options. DQ in the parking lot and a Burger king right across the street. Staff was very friendly and helpful..

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Dining

Breakfast is basic to limited continental (often waffles, cereal, toast, oatmeal) with small seating; some found items not replenished. A few guests enjoyed it, but expectations should be modest.

Related guest reviews

10

Teresa

Jul 7, 2025

·

Stayed 2 nights

Nice rooms, friendly staff, good breakfast. Only minus was the wifi never working during my stay.

8

Ralph

Apr 5, 2025

·

Stayed 1 night

Everything during our stay was good and comfortable. The breakfast options were very limited and only four tables to eat at.

10

Madison

Jan 1, 2025

·

Stayed 1 night

We were here for one night. Arrived at about 10pm and check in was fast and easy. Great value for price. Breakfast was very small with waffles, toast, some cereal, and oatmeal; but we appreciated it! No issues, we enjoyed our stay!

6

Jessica

Aug 17, 2024

·

Stayed 1 night

Easy to get to from the highway. “Hot” breakfast was a little deceiving-waffles and oatmeal only. No eggs, breakfast meats, or any type of potatoes fyi

6

Aleece

Sep 8, 2025

·

Stayed 2 nights

Staff were very nice and helpful. Breakfast selection was very limited and if you didn't get there early most items were gone and not being replenished by staff. No conditioner in shower, just shampoo.

8

Kenneth

Aug 17, 2025

·

Stayed 1 night

Room was very good. It was clean, comfortable and everything worked. Breakfast was disappointing even for Continental style.

8

Linda

Aug 19, 2025

·

Stayed 2 nights

Room was clean and very quiet where it was located, beds were un comfortable, did not like to carry dirty towels to front office to be able to get clean ones, cleaning staff should do that, area to eat breakfast was very small for amount of people there, drink machines were completely out all weekend

10

Kenneth

Oct 3, 2025

·

Stayed 3 nights

Great stay, easy check-in, staff made me and my dog feel right at home. Room was very clean and spacious. Limited breakfast, but plenty of food options within 5 miles of the hotel. Great place to stay if you’re visiting WV state parks. Will definitely stay there again in the future.

10

Patrick

Aug 18, 2024

·

Stayed 1 night

Just a pit stop on our journey South but price was fair and it was nice and quiet. Breakfast was delicious especially the waffles

6

Richard and Donna

Aug 14, 2023

·

Stayed 1 night

Ok for an overnight stay while traveling. Very basic, no frills, rooms are outdated brown comforters and carpet. Continental breakfast is minimal with yogurt, cereal, English muffins and waffles you put in the toaster.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$76
February	$77
March	$74
April	$77
May	$77
June	$75
July	$78
August	$77
September	$84
October	$87
November	$81
December	$77

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $116
20 $79	21 $79	22 $79	23 $79	24 $82	25 $86	26 $86
27 $79	28 $79	29 $83	30 $84

Su	Mo	Tu	We	Th	Fr	Sa
				1 $79	2 $92	3 $92
4 $85	5 $79	6 $84	7 $85	8 $108	9 $174	10 $156
11 $83	12 $83	13 $85	14 $79	15 $85	16 $164	17 $124
18 $79	19 $79	20 $79	21 $85	22 $85	23 $88	24 $86
25 $83	26 $79	27 $84	28 $85	29 $86	30 $85	31 $83

SureStay Hotel by Best Western Summersville

Prices for SureStay Hotel by Best Western Summersville

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Double Beds, Refrigerator & Microwave

Guest reviews of SureStay Hotel by Best Western Summersville

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about SureStay Hotel by Best Western Summersville

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