The Cube Hotel Birmingham
120 US$
/natt
Snitt för oktober
Priser för The Cube Hotel Birmingham
Välj datum för att se priser och tillgänglighet.
120 US$
/natt
Snitt för oktober
Genomsnittliga priser per månad
På The Cube Hotel Birmingham är priset per natt i genomsnitt 89 US$ under den billigaste månaden (februari) och 147 US$ under den dyraste månaden (november), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 97 US$ |
| februari | 89 US$ |
| mars | 106 US$ |
| april | 104 US$ |
| maj | 97 US$ |
| juni | 106 US$ |
| juli | 93 US$ |
| augusti | 103 US$ |
| september | 114 US$ |
| oktober | 120 US$ |
| november | 147 US$ |
| december | 126 US$ |
J
F
M
A
M
J
J
A
S
okt. · 120 US$
O
N
D
Dyrast: november (ca 147 US$)
Billigast: februari (ca 89 US$)
Om detta boende
Njut av utsikten från deras takterrassen och dra nytta av deras gratis wi-fi och bröllopstjänster.
Bekvämligheter
Njut av utsikten från deras takterrassen och dra nytta av deras gratis wi-fi och bröllopstjänster.
Företagsfaciliteter
Gäster har tillgång till bland annat kemtvätt/tvättjänster, reception (öppen dygnet runt) och flerspråkig personal. Planerar du ett event i Birmingham? På detta hotell finns det event- och konferensutrymmen på upp till 60 kvadratmeter, däribland konferensrum och mötesrum.
Måltider
Du kan äta gott på Marco Pierre White, en steakhouse med loungebar som erbjuder gäster möjligheten att avnjuta middagen under bar himmel. Föredrar du att ta det lugnt på rummet finns det dessutom rumsservice (under begränsade tider). Frukost enligt egen beställning serveras på vardagar mellan 06.30 och 10.00 och på helger mellan 07.00 och 10.30 mot en avgift.
Rum
Känn dig som hemma i ett av de 52 individuellt inredda rummen med kylskåp och minibar. Sängen har Select Comfort-madrass och sängtillbehör av högsta kvalitet. Gratis wi-fi ser till att du kan hålla dig uppkopplad, och en 32-tums LCD-tv med satellitkanaler erbjuder all underhållning du behöver. Badrummen har dusch och hårtorkar.
Läge
The Cube Hotel Birmingham ligger centralt i Birmingham, en kort promenad från The Mailbox och 10 min promenad från Utilita Arena Birmingham. Detta hotell ligger 0,5 km från Broad Street och 1 km från Bullring & Grand Central.
Vad finns i närheten
Shopping District(0.1 miles)
The Mailbox(0.1 miles)
Brindleyplace(0.3 miles)
Broad Street(0.3 miles)
Gas Street Basin(0.4 miles)
O2 Academy Birmingham(0.4 miles)
The Alexandra Theatre(0.4 miles)
Hurst Street(0.4 miles)
International Convention Centre(0.4 miles)
Konserthuset(0.4 miles)
Centenary Square(0.4 miles)
Industry and Genius(0.4 miles)
Birmingham Christmas Market(0.5 miles)
National SEA LIFE Centre(0.5 miles)
Library of Birmingham(0.5 miles)
The Cube Hotel Birmingham rekommenderar att du använder flygplatsen Birmingham Airport (BHX)(17.1 miles)
Gratis wi-fi
Tvättservice
Flerspråkig personal
Värdeförvaring
Bagageförvaring
Laddningsstation för elbil
Läge
196 Wharfside Street, Westside, Birmingham, England, Storbritannien
Shopping District (0.1 miles)
The Mailbox (0.1 miles)
Brindleyplace (0.3 miles)
Broad Street (0.3 miles)
Gas Street Basin (0.4 miles)
O2 Academy Birmingham (0.4 miles)
Rumsalternativ
1
Standard dubbelrum
Information om rummet
1 Dubbelsäng
Sovplats 2
UppvärmningWi-Fi (gratis)Kylskåp
1
Superior dubbelrum
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
UppvärmningWi-Fi (gratis)Kylskåp
1
Standardrum - tillgänglighetsanpassat
Information om rummet
1 Dubbelsäng
Sovplats 2
UppvärmningWi-Fi (gratis)Kylskåp
1
Standard dubbelrum eller tvåbäddsrum
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
UppvärmningWi-Fi (gratis)Kylskåp
1
Superior dubbelrum - balkong
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
BalkongUppvärmningWi-Fi (gratis)Kylskåp
Gästrecensioner för The Cube Hotel Birmingham
7.2
Bra
Baserat på 2 498 verifierade recensioner
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
På The Cube Hotel Birmingham berömmer resenärer det centrala läget vid kanalerna, rymliga rum med utsikt över staden och trevliga frukostar, men många rapporterar om återkommande problem med luftkonditioneringen, fönster som inte går att öppna och ljud från evenemang ovanför, liksom inkonsekvent underhåll och städning.
Läs merVar detta till hjälp?
Vad gäster tycker
På The Cube Hotel Birmingham berömmer resenärer det centrala läget vid kanalerna, rymliga rum med utsikt över staden och trevliga frukostar, men många rapporterar om återkommande problem med luftkonditioneringen, fönster som inte går att öppna och ljud från evenemang ovanför, liksom inkonsekvent underhåll och städning.
Flera gäster upplevde också trasig värme eller extrema rumstemperaturer, tillfälliga problem med varmt eller kallt vatten samt enstaka problem med TV eller hissar. Återkopplingen om servicen varierar från vänlig och hjälpsam till svarlös eller burdus, med viss väntetid, tvister om depositioner och begränsade öppettider i baren. Sammanfattningsvis bör du kontrollera klimatanläggningen och rummets skick innan du bokar.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Faciliteter
Takbaren/restaurangen erbjuder fantastisk utsikt över staden och frukosten får ofta beröm. Parkering finns i närheten med rabatt, en hiss eller falsklarm kan ibland störa vistelsen och baren kan ha begränsade öppettider.
Relaterade gästrecensioner
8
Richard
23 nov. 2024
·
Stannade 1 natt
The hotel was really nice. A little noisy from the restaurant packing up later at night but not to bad. Please check your conformation email as regards tbe parking discout, you need to prebook it. It cannot be done at the hotel when you check out.
The hotel was really nice. A little noisy from the restaurant packing up later at night but not to bad. Please check your conformation email as regards tbe parking discout, you need to prebook it. It cannot be done at the hotel when you check out.
10
Liz
13 juni 2025
·
Stannade 1 natt
This hotel is lovely. The restaurant is 25 floors up, so fantastic view of Birmingham city. The meals/food was brilliant.
This hotel is lovely. The restaurant is 25 floors up, so fantastic view of Birmingham city. The meals/food was brilliant.
10
Julie
30 sep. 2025
·
Stannade 2 nätter
Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.
Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.
8
Tony
16 sep. 2024
·
Stannade 3 nätter
This trip was booked for an exhibition with 2 colleagues. Because I made the booking I was upgraded to a suite which was lovely and spacious with a balcony overlooking the canal and the city. This was a lovely room. The only downside was even as residents we were not allowed a drink after 10pm except on the Thursday night when we were served because there was a private party. We mentioned this to the bar manager who stated they were being served because they had booked the room until 11pm. I pointed out to him that between myself and my 2 colleagues we had booked rooms for 12 nights at a cost of £2,000
This trip was booked for an exhibition with 2 colleagues. Because I made the booking I was upgraded to a suite which was lovely and spacious with a balcony overlooking the canal and the city. This was a lovely room. The only downside was even as residents we were not allowed a drink after 10pm except on the Thursday night when we were served because there was a private party. We mentioned this to the bar manager who stated they were being served because they had booked the room until 11pm. I pointed out to him that between myself and my 2 colleagues we had booked rooms for 12 nights at a cost of £2,000
6
Andrew
29 sep. 2024
·
Stannade 1 natt
Evening was disrupted by 2 fire alarms @ 12:00am and again at 12:15am. Apart from this our stay was great however 2 false fire alarms so late did ruin the overnight experience
Evening was disrupted by 2 fire alarms @ 12:00am and again at 12:15am. Apart from this our stay was great however 2 false fire alarms so late did ruin the overnight experience
6
Paul
19 sep. 2024
·
Stannade 1 natt
Nice full English breakfast and continental choices. I was there on a quiet day but I would hope that the bar stays open a little later and there would be a tea maid and coffee machine accompanying the breakfast. I imagine making your own cup of tea on a busy day would cause quite a queue. The rooms are tired and could do with a renovation but clean. The air con wasn't cooling in my room.
Nice full English breakfast and continental choices. I was there on a quiet day but I would hope that the bar stays open a little later and there would be a tea maid and coffee machine accompanying the breakfast. I imagine making your own cup of tea on a busy day would cause quite a queue. The rooms are tired and could do with a renovation but clean. The air con wasn't cooling in my room.
10
Nigel
18 mars 2025
·
Stannade 1 natt
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
10
Tina
16 nov. 2023
·
Stannade 1 natt
Hotel room was really nice, very clean and had everything you needed. Had a meal in the restaurant on the evening and also breakfast,could not fault either and the waiting on staff were very friendly and helpful.
Hotel room was really nice, very clean and had everything you needed. Had a meal in the restaurant on the evening and also breakfast,could not fault either and the waiting on staff were very friendly and helpful.
6
Jayne
30 nov. 2024
·
Stannade 1 natt
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
8
Angela
16 dec. 2024
·
Stannade 1 natt
Chosen for my daughter’s graduation at the University Of Birmingham and for the onsite restaurant to celebrate afterwards. -Main issue is parking. I have 2 elderly parents who both have a blue badge but parking is abysmal and we struggled with that. -Only 1 lift was working which was an issue (1mobility scooter etc), so we had to wait long times to navigate floors as walking not an option. -No heating in hotel. Not a problem for us but my parents found it cold despite being given portable heaters. -Our balcony room was lovely but sadly above the bed was a collection of contact lenses on the ceiling where previous occupants have “flicked” them up. In conclusion, it’s a lovely hotel but there were issues that took the shine of what was a lovely break away.
Chosen for my daughter’s graduation at the University Of Birmingham and for the onsite restaurant to celebrate afterwards. -Main issue is parking. I have 2 elderly parents who both have a blue badge but parking is abysmal and we struggled with that. -Only 1 lift was working which was an issue (1mobility scooter etc), so we had to wait long times to navigate floors as walking not an option. -No heating in hotel. Not a problem for us but my parents found it cold despite being given portable heaters. -Our balcony room was lovely but sadly above the bed was a collection of contact lenses on the ceiling where previous occupants have “flicked” them up. In conclusion, it’s a lovely hotel but there were issues that took the shine of what was a lovely break away.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
Återkopplingen är blandad, med upprepade omnämnanden av fläckiga mattor, sliten inredning och enstaka lukter, även om vissa rum är rena. Städbrister (t.ex. smutsiga lakan) och damm förekommer på vissa ställen.
Relaterade gästrecensioner
8
sharon
25 aug. 2024
·
Stannade 1 natt
It was nice in room. Needs a bit of work, mould in bathroom. The hotel corridors didnt smell nice, it was like sewage. Overall had a enjoyable stay.
It was nice in room. Needs a bit of work, mould in bathroom. The hotel corridors didnt smell nice, it was like sewage. Overall had a enjoyable stay.
4
James
2 okt. 2023
·
Stannade 1 natt
We a deluxe room with an awesome balcony, room was very tied, cracks in the sink and floor tiles, carpets were filthy and nets hanging off the rails, also long dark hairs on the floor. I travel a lot for work and this is way below expectations.
We a deluxe room with an awesome balcony, room was very tied, cracks in the sink and floor tiles, carpets were filthy and nets hanging off the rails, also long dark hairs on the floor. I travel a lot for work and this is way below expectations.
6
Arun
25 aug. 2025
·
Stannade 1 natt
Balcony room looks tired now needs some upgrades, sheets were dirty and overall cleanliness isn’t great but doesn’t take much to rectify these mistakes and bring the hotel back to a good standing
Balcony room looks tired now needs some upgrades, sheets were dirty and overall cleanliness isn’t great but doesn’t take much to rectify these mistakes and bring the hotel back to a good standing
4
DIANE
30 okt. 2023
·
Stannade 1 natt
the room was not as clean as would like.. the carpets were covered in stains, the windows were all dirty and the floors were too. the shower knob was not working fully whilst turned to operate the shower. the noise from the bowling alley was not the best when got back to the hotel room. the breakfast was mediocre the lift kept sticking and when mentioned to a member of staff on reception just said no one else has reported any issues so should be fine!!
the room was not as clean as would like.. the carpets were covered in stains, the windows were all dirty and the floors were too. the shower knob was not working fully whilst turned to operate the shower. the noise from the bowling alley was not the best when got back to the hotel room. the breakfast was mediocre the lift kept sticking and when mentioned to a member of staff on reception just said no one else has reported any issues so should be fine!!
4
Joseph
4 mars 2025
·
Stannade 1 natt
Drainage issues in bathroom so the whole space smelt awful when walking in. They were unable to accommodate a change of room, maintenance came and just sprayed air freshener & bedding was unclean
Drainage issues in bathroom so the whole space smelt awful when walking in. They were unable to accommodate a change of room, maintenance came and just sprayed air freshener & bedding was unclean
8
mark
11 okt. 2025
·
Stannade 1 natt
Good location, big room. Could do with a deep clean but good value hotel. Breakfast very good.
Good location, big room. Could do with a deep clean but good value hotel. Breakfast very good.
6
Jayne
30 nov. 2024
·
Stannade 1 natt
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
2
Chris
15 maj 2025
·
Stannade 1 natt
Very old and tired with no obvious maintenance. Carpets filthy, curtains ripped. Air con broken in a room like a greenhouse. I’m assuming as in administration since late last year, no investment has been made. Reception staff not welcoming and seemed disinterested. Only silver lining was breakfast in Marco Pierre White restaurant which was very nice and had attentive staff.
Very old and tired with no obvious maintenance. Carpets filthy, curtains ripped. Air con broken in a room like a greenhouse. I’m assuming as in administration since late last year, no investment has been made. Reception staff not welcoming and seemed disinterested. Only silver lining was breakfast in Marco Pierre White restaurant which was very nice and had attentive staff.
6
John
22 jan. 2025
·
Stannade 1 natt
The Cube Hotel is beginning to look tired, carpets dirty outside lifts. Our room was hadn't been 'made up' when we had been handed the keys and moved to another room. Unfortunately the heating didn’t work in our room and appeared to be the same throughout the hotel. Not good considering how cold it was outside.
The Cube Hotel is beginning to look tired, carpets dirty outside lifts. Our room was hadn't been 'made up' when we had been handed the keys and moved to another room. Unfortunately the heating didn’t work in our room and appeared to be the same throughout the hotel. Not good considering how cold it was outside.
8
Beverley
7 mars 2025
·
Stannade 2 nätter
Loved the amount of windows in the room. The room was clean and tidy. Was disappointed with the state of the hall carpet. This is your first impression and wasn't good. Also had to wait a while for reception staff to appear although they were very nice and extremely helpful when they came.
Loved the amount of windows in the room. The room was clean and tidy. Was disappointed with the state of the hall carpet. This is your first impression and wasn't good. Also had to wait a while for reception staff to appear although they were very nice and extremely helpful when they came.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Rum
Rymliga rum med stora fönster eller balkonger och fin utsikt, men många rapporterar om luftkonditionering som inte fungerar, fasta fönster eller trasig värme vilket gör rummen obekvämt varma eller kalla. Vissa noterar bullriga våningar med evenemang, obekväma sängar och tillfälliga fel på vatten/TV.
Relaterade gästrecensioner
6
Graham
26 jan. 2025
·
Stannade 1 natt
Was very noisy with function above. Obviously an issue as there was a note in the room. This wasn’t identified when I booked the room. I would not have chosen a hotel with functions until 1am had I known. Also door wasn’t tight so any noise in the corridor was loud
Was very noisy with function above. Obviously an issue as there was a note in the room. This wasn’t identified when I booked the room. I would not have chosen a hotel with functions until 1am had I known. Also door wasn’t tight so any noise in the corridor was loud
6
Angela
27 juni 2024
·
Stannade 1 natt
The air conditioning system was broken in all hotel bedrooms, so the request to move to an alternative room was not an option. A standing fan had been placed in the bedroom and operational upon arrival, but being a hot day 29C, it was not helping the situation. I felt the Reception staff should have advised upon Check-in of the problem, and what was being done to resolve. At 11:30pm I requested an additional fan, which was promptly provided. Hotel restaurant on 25th floor had amazing views of the city, and food and beverages were excellent for dinner and breakfast.
The air conditioning system was broken in all hotel bedrooms, so the request to move to an alternative room was not an option. A standing fan had been placed in the bedroom and operational upon arrival, but being a hot day 29C, it was not helping the situation. I felt the Reception staff should have advised upon Check-in of the problem, and what was being done to resolve. At 11:30pm I requested an additional fan, which was promptly provided. Hotel restaurant on 25th floor had amazing views of the city, and food and beverages were excellent for dinner and breakfast.
6
Joanne
16 juni 2025
·
Stannade 1 natt
They should have informed us that the air conditioning wasn’t working throughout the hotel. Even with a fan in the room, it was unbearably hot. Ate at the restaurant for dinner and breakfast and was a bath of sweat.
They should have informed us that the air conditioning wasn’t working throughout the hotel. Even with a fan in the room, it was unbearably hot. Ate at the restaurant for dinner and breakfast and was a bath of sweat.
2
Andrew
17 mars 2025
·
Stannade 1 natt
How this can be rented as a hotel room, when there is a massive party venue above the bedrooms is beyond me. The hotel has rooms on 23rd and 24th floor, but the 25th seems to be an event space. We got back to our room at 10:30pm and could barely speak to each other in our room on the 24th floor because of the sound from above. It was a suite as well so not cheap! We went downstairs and demanded a refund and was surprised when the hotel staff seemed to agree that nobody could sleep there! Room was clean enough but carpets throughout the hotel were grubby and all in all not a nice experience.
How this can be rented as a hotel room, when there is a massive party venue above the bedrooms is beyond me. The hotel has rooms on 23rd and 24th floor, but the 25th seems to be an event space. We got back to our room at 10:30pm and could barely speak to each other in our room on the 24th floor because of the sound from above. It was a suite as well so not cheap! We went downstairs and demanded a refund and was surprised when the hotel staff seemed to agree that nobody could sleep there! Room was clean enough but carpets throughout the hotel were grubby and all in all not a nice experience.
2
steve
7 juli 2024
·
Stannade 2 nätter
Arrived and checked in ok. Went to the room and found the most pungent eye watering smell of sewage and rotten eggs in the room. Also tried to get the air on to work but it seemed to be on and noisy but no air coming out. The fact that there was already a fan in the room says that the hotel is fully aware. I had to flush the shower and sink for a while to get rid of the smell. Windows don’t open so essentially it was like a sauna. Had a number of cold showers to simply cool off. Reported it downstairs as I went out and the guy on the desk said he would reset the aircon. When I returned later that night I found no change. Slept above the sheets sweating all night. Oh, and the smell was back. In the mornings my daughter was gagging just trying to shower and clean her teeth. Mentioned the issues again on check out but no real acknowledgement of interest. Looking at the reviews it is obvious that the smell and broken aircon is a running theme that the hotel is not interested in fixing. Lovely location and great amenities around but hotel rooms are disgusting and in a poor state of repair.
Arrived and checked in ok. Went to the room and found the most pungent eye watering smell of sewage and rotten eggs in the room. Also tried to get the air on to work but it seemed to be on and noisy but no air coming out. The fact that there was already a fan in the room says that the hotel is fully aware. I had to flush the shower and sink for a while to get rid of the smell. Windows don’t open so essentially it was like a sauna. Had a number of cold showers to simply cool off. Reported it downstairs as I went out and the guy on the desk said he would reset the aircon. When I returned later that night I found no change. Slept above the sheets sweating all night. Oh, and the smell was back. In the mornings my daughter was gagging just trying to shower and clean her teeth. Mentioned the issues again on check out but no real acknowledgement of interest. Looking at the reviews it is obvious that the smell and broken aircon is a running theme that the hotel is not interested in fixing. Lovely location and great amenities around but hotel rooms are disgusting and in a poor state of repair.
6
Dan
30 juli 2025
·
Stannade 2 nätter
The room was ridiculously hot. Air con didnt work in mine and colleagues room. As rooms on 23/24 floor can understand why you can't open windows. There was also no cold water in the taps. It was either hot or hotter. Shower was very poweful if you could deal with the 3rd degree burns. Rest of the place is good with a great breakfast and roof top bath
The room was ridiculously hot. Air con didnt work in mine and colleagues room. As rooms on 23/24 floor can understand why you can't open windows. There was also no cold water in the taps. It was either hot or hotter. Shower was very poweful if you could deal with the 3rd degree burns. Rest of the place is good with a great breakfast and roof top bath
2
Michael
22 juli 2025
·
Stannade 1 natt
Do not stay here if it is remotely warm outside. The air con was not working and hadn’t been for a few days. The room was unbearable hot and I got almost no sleep. On speaking to another guest it wasn’t the first time either. Fans provided just push hot air around as the floor to ceiling windows act as a greenhouse and make it far hotter than outside. Whilst the lady on reception did her best to help, the male receptionist was very rude to me when I spoke with him and another guest.
Do not stay here if it is remotely warm outside. The air con was not working and hadn’t been for a few days. The room was unbearable hot and I got almost no sleep. On speaking to another guest it wasn’t the first time either. Fans provided just push hot air around as the floor to ceiling windows act as a greenhouse and make it far hotter than outside. Whilst the lady on reception did her best to help, the male receptionist was very rude to me when I spoke with him and another guest.
4
LJ
24 juli 2025
·
Stannade 2 nätter
No cold water for two night stay
No cold water for two night stay
6
Stephen
8 aug. 2025
·
Stannade 2 nätter
Hotel is set in the perfect place but air conditioning in bedroom does not work and with no windows that open this means the heat is unbearable
Hotel is set in the perfect place but air conditioning in bedroom does not work and with no windows that open this means the heat is unbearable
6
Kristy
18 maj 2025
·
Stannade 1 natt
Hotel rooms were clean and modern. Unfortunately the air-conditioning wasnt working in any of the rooms, we were provided with a useless fan which just circulated the hot air meaning our room was 28°c all night.
Hotel rooms were clean and modern. Unfortunately the air-conditioning wasnt working in any of the rooms, we were provided with a useless fan which just circulated the hot air meaning our room was 28°c all night.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Service
Rapporter varierar från vänlig och hjälpsam personal och smidiga återbetalningar till otrevlig eller frånvarande reception, långsam respons och problem med deposition/återbetalning.
Relaterade gästrecensioner
8
Samuel
18 mars 2025
·
Stannade 1 natt
Decent hotel, nice restaurant, large rooms. Ok location. No one ever seemed to be on reception
Decent hotel, nice restaurant, large rooms. Ok location. No one ever seemed to be on reception
2
Ulrik
16 juli 2025
·
Stannade 2 nätter
I personally expressed deep dissatisfaction with my recent booking. After a canceled flight and lost luggage, I arrived exhausted at the hotel, only to be met by a cold and shockingly unprofessional front desk staff member. Apple Pay wasn’t accepted—unexpected, but manageable. I was then asked to pay a £50 deposit, with no receipt provided. As my employer strictly requires receipts, I politely questioned this. When I suggested that perhaps I should cancel the booking, the receptionist abruptly snapped: “THAT’S OK! Take your stuff and never come back!” I initially walked out in shock, but returned after 30 seconds to ask if this was really necessary—she repeated the demand I leave. I was treated with zero empathy, and the hostility from this staff member was deeply unsettling. With few options left that evening, I had to book into the Hyatt at a much higher price. It’s been a week with no refund or contact. I understand policies vary, but no guest—especially one already in distress—should be treated with such cruelty and dismissal. This was not just poor service—it was a total collapse of professional and human decency. I felt humiliated, abandoned, and frankly shocked that a Hotels.com partner would allow such behavior. I expect a full investigation, accountability, and fair compensation for one of the most degrading travel experiences I’ve ever endured. Please let me know if I can provide any further details.
I personally expressed deep dissatisfaction with my recent booking. After a canceled flight and lost luggage, I arrived exhausted at the hotel, only to be met by a cold and shockingly unprofessional front desk staff member. Apple Pay wasn’t accepted—unexpected, but manageable. I was then asked to pay a £50 deposit, with no receipt provided. As my employer strictly requires receipts, I politely questioned this. When I suggested that perhaps I should cancel the booking, the receptionist abruptly snapped: “THAT’S OK! Take your stuff and never come back!” I initially walked out in shock, but returned after 30 seconds to ask if this was really necessary—she repeated the demand I leave. I was treated with zero empathy, and the hostility from this staff member was deeply unsettling. With few options left that evening, I had to book into the Hyatt at a much higher price. It’s been a week with no refund or contact. I understand policies vary, but no guest—especially one already in distress—should be treated with such cruelty and dismissal. This was not just poor service—it was a total collapse of professional and human decency. I felt humiliated, abandoned, and frankly shocked that a Hotels.com partner would allow such behavior. I expect a full investigation, accountability, and fair compensation for one of the most degrading travel experiences I’ve ever endured. Please let me know if I can provide any further details.
2
Ian
11 juli 2025
·
Stannade 2 nätter
Rude reception staff. Non communicative when there was mix up with my reservation. Had to call Expedia myself (who were brilliant). Also had no aircon in ALL the rooms (their answer was "we don't state we have aircon"). Not great when the windows don't open! Left and found somewhere with the most basic amenities.
Rude reception staff. Non communicative when there was mix up with my reservation. Had to call Expedia myself (who were brilliant). Also had no aircon in ALL the rooms (their answer was "we don't state we have aircon"). Not great when the windows don't open! Left and found somewhere with the most basic amenities.
10
Richard
22 juni 2025
·
Stannade 1 natt
Very friendly staff at check-in, the room was clean and spacious. Breakfast was excellent & the service was great.
Very friendly staff at check-in, the room was clean and spacious. Breakfast was excellent & the service was great.
4
DIANE
30 okt. 2023
·
Stannade 1 natt
the room was not as clean as would like.. the carpets were covered in stains, the windows were all dirty and the floors were too. the shower knob was not working fully whilst turned to operate the shower. the noise from the bowling alley was not the best when got back to the hotel room. the breakfast was mediocre the lift kept sticking and when mentioned to a member of staff on reception just said no one else has reported any issues so should be fine!!
the room was not as clean as would like.. the carpets were covered in stains, the windows were all dirty and the floors were too. the shower knob was not working fully whilst turned to operate the shower. the noise from the bowling alley was not the best when got back to the hotel room. the breakfast was mediocre the lift kept sticking and when mentioned to a member of staff on reception just said no one else has reported any issues so should be fine!!
2
Michael
22 juli 2025
·
Stannade 1 natt
Do not stay here if it is remotely warm outside. The air con was not working and hadn’t been for a few days. The room was unbearable hot and I got almost no sleep. On speaking to another guest it wasn’t the first time either. Fans provided just push hot air around as the floor to ceiling windows act as a greenhouse and make it far hotter than outside. Whilst the lady on reception did her best to help, the male receptionist was very rude to me when I spoke with him and another guest.
Do not stay here if it is remotely warm outside. The air con was not working and hadn’t been for a few days. The room was unbearable hot and I got almost no sleep. On speaking to another guest it wasn’t the first time either. Fans provided just push hot air around as the floor to ceiling windows act as a greenhouse and make it far hotter than outside. Whilst the lady on reception did her best to help, the male receptionist was very rude to me when I spoke with him and another guest.
2
Shyam
21 juni 2025
·
Stannade 1 natt
At check-in the receptionist was lovely, she efficiently got us ready to go into the room. When we opened the door there was two standing fans there and when trying to turn the AC on nothing happened. We called reception and another fan was given however, the room was so unbearable to be in we decided to check out. Again the receptionist was really understanding and as there weren’t any other rooms available offered a refund for our room. Amazing staff Terrible room
At check-in the receptionist was lovely, she efficiently got us ready to go into the room. When we opened the door there was two standing fans there and when trying to turn the AC on nothing happened. We called reception and another fan was given however, the room was so unbearable to be in we decided to check out. Again the receptionist was really understanding and as there weren’t any other rooms available offered a refund for our room. Amazing staff Terrible room
10
Ellie
29 okt. 2025
·
Stannade 1 natt
The room wasn’t spotless but it was clean. Staff were lovely. Purely for feedback purposes the reception isn’t that easy to find if you enter from the mailbox car parking side.
The room wasn’t spotless but it was clean. Staff were lovely. Purely for feedback purposes the reception isn’t that easy to find if you enter from the mailbox car parking side.
8
Michael
13 sep. 2024
·
Stannade 2 nätter
The staff were very attentive and helpful. The breakfast was delicious and we had a very relaxing couple of nights. We wanted to stay near Gas Street as I came here many times to see my Dad's family as a youngster. We were in Brum to see Englebert Humperdinck at the Symphony Hall. Unfortunately, the concert was cancelled a few hours before the start. Despite this, we had a most relaxing and comfortable stay.
The staff were very attentive and helpful. The breakfast was delicious and we had a very relaxing couple of nights. We wanted to stay near Gas Street as I came here many times to see my Dad's family as a youngster. We were in Brum to see Englebert Humperdinck at the Symphony Hall. Unfortunately, the concert was cancelled a few hours before the start. Despite this, we had a most relaxing and comfortable stay.
4
Chloe
3 apr. 2025
·
Stannade 1 natt
Rude receptionist cleary doesn’t like her job
Rude receptionist cleary doesn’t like her job
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Läge
Centralt läge vid kanalerna nära Mailbox, gångavstånd till New Street station, Bullring och stadens sevärdheter; bekvämt för restauranger och arenan.
Relaterade gästrecensioner
8
Allan
12 sep. 2025
·
Stannade 1 natt
Nice room, really handy for the waterfront establishments and the Mailbox. Easy walk to Grand Central station and the Bull Ring. Only problem is the air conditioning does not work, however we were provided with an electric fan without any hassle. Would recommend and would use again.
Nice room, really handy for the waterfront establishments and the Mailbox. Easy walk to Grand Central station and the Bull Ring. Only problem is the air conditioning does not work, however we were provided with an electric fan without any hassle. Would recommend and would use again.
10
Adam
15 nov. 2025
·
Stannade 1 natt
Second time staying here. Ideal location for Birmingham city centre, clean and spacious rooms and a good rate.
Second time staying here. Ideal location for Birmingham city centre, clean and spacious rooms and a good rate.
8
Charlotte
18 maj 2025
·
Stannade 1 natt
We have stayed in a few of the balcony rooms to date. They’re always lovely. However, this time the room was looking a little tired. The curtains were hanging off the rails in 2 places & we didn’t have any patio furniture which was a shame as the balcony was very large. Other balcony rooms we’ve stayed in before had patio furniture so we could make the most of being outside.
We have stayed in a few of the balcony rooms to date. They’re always lovely. However, this time the room was looking a little tired. The curtains were hanging off the rails in 2 places & we didn’t have any patio furniture which was a shame as the balcony was very large. Other balcony rooms we’ve stayed in before had patio furniture so we could make the most of being outside.
8
Drew
20 aug. 2024
·
Stannade 2 nätter
I like this hotel because of it's location. However it's getting dated. Clean but chipped furniture etc. The hallways and rooms tend to be very hot and the AC isn't good. Which is why I now book a room with a balcony so I can get fresh air. Other rooms don't have opening windows. They do provide fans. My last stay had 3 fans in the room so that's rather telling. The MPW restaurant on the top floor is good, although the last time they overcooked my steak. Didn't send back as don't like food waste but they did add a discount when I told them. It's fine. But I think the mal Maison next door is stiff competition
I like this hotel because of it's location. However it's getting dated. Clean but chipped furniture etc. The hallways and rooms tend to be very hot and the AC isn't good. Which is why I now book a room with a balcony so I can get fresh air. Other rooms don't have opening windows. They do provide fans. My last stay had 3 fans in the room so that's rather telling. The MPW restaurant on the top floor is good, although the last time they overcooked my steak. Didn't send back as don't like food waste but they did add a discount when I told them. It's fine. But I think the mal Maison next door is stiff competition
10
Raffaella
5 sep. 2023
·
Stannade 2 nätter
Everything went well. The position of this hotel is great, by a lovely canal with lots of good bars and restaurants.
Everything went well. The position of this hotel is great, by a lovely canal with lots of good bars and restaurants.
10
Nigel
18 mars 2025
·
Stannade 1 natt
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
10
Claire
4 dec. 2024
·
Stannade 1 natt
Amazing location for Utilita Are a & the centre.
Amazing location for Utilita Are a & the centre.
10
Nia
27 okt. 2024
·
Stannade 2 nätter
Very clean room. Really lovely area and a short walk to the city centre and New Street Station. Highly recommend
Very clean room. Really lovely area and a short walk to the city centre and New Street Station. Highly recommend
6
David
15 feb. 2025
·
Stannade 1 natt
Locality to restaurants
Locality to restaurants
8
David
10 nov. 2024
·
Stannade 1 natt
Reasonable room but nothing special stayed many times before as location is good for restaurants bars and transport links.
Reasonable room but nothing special stayed many times before as location is good for restaurants bars and transport links.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Måltider
Frukost och måltider i restaurangen på översta våningen uppskattas ofta tillsammans med utsikten över staden; några tyckte att utbudet var genomsnittligt eller dyrt, och baren stänger ibland tidigt.
Relaterade gästrecensioner
10
Richard
22 juni 2025
·
Stannade 1 natt
Very friendly staff at check-in, the room was clean and spacious. Breakfast was excellent & the service was great.
Very friendly staff at check-in, the room was clean and spacious. Breakfast was excellent & the service was great.
10
Liz
13 juni 2025
·
Stannade 1 natt
This hotel is lovely. The restaurant is 25 floors up, so fantastic view of Birmingham city. The meals/food was brilliant.
This hotel is lovely. The restaurant is 25 floors up, so fantastic view of Birmingham city. The meals/food was brilliant.
10
Julie
30 sep. 2025
·
Stannade 2 nätter
Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.
Lots of restaurants close by, staff polite, on the canal, breakfast service great, views from 25th floor amazing.
6
Paul
19 sep. 2024
·
Stannade 1 natt
Nice full English breakfast and continental choices. I was there on a quiet day but I would hope that the bar stays open a little later and there would be a tea maid and coffee machine accompanying the breakfast. I imagine making your own cup of tea on a busy day would cause quite a queue. The rooms are tired and could do with a renovation but clean. The air con wasn't cooling in my room.
Nice full English breakfast and continental choices. I was there on a quiet day but I would hope that the bar stays open a little later and there would be a tea maid and coffee machine accompanying the breakfast. I imagine making your own cup of tea on a busy day would cause quite a queue. The rooms are tired and could do with a renovation but clean. The air con wasn't cooling in my room.
10
Nigel
18 mars 2025
·
Stannade 1 natt
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
A very good hotel close to the city centre and New Street rail station. We had a very good night's uninterrupted sleep and a very good breakfast. Recommended.
10
Tina
16 nov. 2023
·
Stannade 1 natt
Hotel room was really nice, very clean and had everything you needed. Had a meal in the restaurant on the evening and also breakfast,could not fault either and the waiting on staff were very friendly and helpful.
Hotel room was really nice, very clean and had everything you needed. Had a meal in the restaurant on the evening and also breakfast,could not fault either and the waiting on staff were very friendly and helpful.
6
Jayne
30 nov. 2024
·
Stannade 1 natt
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
It wasn’t great. The carpets throughout are really dirty with stains all over them especially outside our room on the 23rd floor. There is no air conditioning or it’s not working so it was so hot in the room. The staff on reception have no idea what they’re doing. The breakfast on the 25th floor was good but at £18.95 it should be.
8
Phoebe
30 okt. 2023
·
Stannade 1 natt
Lovely stay at the cube. The rooftop bar was fantastic! Slightly noisy Saturday night with people coming back quite late but this was nothing major!
Lovely stay at the cube. The rooftop bar was fantastic! Slightly noisy Saturday night with people coming back quite late but this was nothing major!
4
Emma
5 juni 2025
·
Stannade 1 natt
Disappointing stay - there were 2 fans blowing hot air around a boiling hot room when we arrived. We was told maintenance were fixing the issue - when we arrived back after a night out the heat was unbearable so we had to move rooms at 2am in the morning! Both rooms were worn and where there had been attempts to redecorate it was all unfinished. Breakfast again disappointing - the food was of poor quality.
Disappointing stay - there were 2 fans blowing hot air around a boiling hot room when we arrived. We was told maintenance were fixing the issue - when we arrived back after a night out the heat was unbearable so we had to move rooms at 2am in the morning! Both rooms were worn and where there had been attempts to redecorate it was all unfinished. Breakfast again disappointing - the food was of poor quality.
2
Emma
3 juli 2024
·
Stannade 1 natt
no air conditioning on a very hot day! When we asked about it they said some rooms it was broken in? Private party in terrace which meant most of the area was sectioned off, party was above our room and very loud until 12pm. Breakfast was very average, not a lot of choice on buffet, cooked breakfast was fine. Marks on carpet and curtains, very disappointing stayed in much better hotels for half the price. Will not stay there again.
no air conditioning on a very hot day! When we asked about it they said some rooms it was broken in? Private party in terrace which meant most of the area was sectioned off, party was above our room and very loud until 12pm. Breakfast was very average, not a lot of choice on buffet, cooked breakfast was fine. Marks on carpet and curtains, very disappointing stayed in much better hotels for half the price. Will not stay there again.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Inga skrivna recensioner
Inga gäster har skrivit recensioner för detta boende ännu.
Undrar du något?
Omedelbara AI-svar är baserade på hotellinformation
Om du planerar att ankomma efter 08.00 ska du kontakta boendet i förväg med kontaktinformationen i bokningsbekräftelsen. Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Namnet på kreditkortet som används vid incheckning för att betala för oförutsedda utgifter måste vara detsamma som huvudnamnet på rumsbokningen.
- Gäster bör kontakta boendet i förväg för att boka spjälsängar, extrasängar och bäddsoffor.
- Boendet accepterar kreditkort och bankkort; ingen kontantbetalning.
- Boendet förbehåller sig rätten att reservera belopp på gästens kreditkort före ankomst.
- Kontantfria transaktioner erbjuds
- På detta boende finns bland annat följande säkerhetsdetaljer: brandsläckare, rökdetektor, säkerhetssystem och förbandslåda.
- Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.
- Boendet bekräftar att man följer de riktlinjer för rengöring och desinficering som utfärdats av Clean Promise (IHG).
- Endast registrerade gäster är tillåtna på boendets rum.
- Höjdbegränsning gäller för parkering.
- Kontantfria betalningsmetoder är tillgängliga för alla transaktioner.
- Kontaktfri incheckning och kontaktfri utcheckning är tillgängliga.
- Boendet välkomnar alla gäster, oavsett sexuell läggning och könsidentitet (HBTQ+-vänligt).
- Avgift för frukost enligt egen beställning: GBP 18.95 för vuxna och GBP 13.95 för barn
- Avgift för närliggande parkering: GBP 24 per per dag (500 meter bort)
- Avgift för sen incheckning: GBP 15 för incheckning mellan 12.00 och 14.00
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
Populära bekvämligheter
Gratis wi-fi
Tvättservice
Flerspråkig personal
Värdeförvaring
Bagageförvaring
Laddningsstation för elbil
Tjänster
Flerspråkig personal
Värdeförvaring
Tvättservice
Bagageförvaring
24-Hour Front Desk
ATM/Banking
Banquet Hall
Conference Space
Designer Stores (on site)
Proposal/Romance Packages Available
Shopping Mall (on site)
Wedding Services
Allmänt
Breakfast Available (surcharge)
Couples/Private Dining
Smoke-Free Property
Snack Bar/Deli
Not Wheelchair Accessible
Parkering
Laddningsstation för elbil
Aktiviteter
Rooftop Terrace
Terrass
Internet
Gratis wi-fi