Name: Best Western Hotel Universel Drummondville
Address: 915 rue Hains, Drummondville, Canada, Drummondville, Quebec, CA
Price range: US$105–US$354 per night
Rating: 8.52

What guests think

At Best Western Hotel Universel Drummondville, travelers frequently praise very clean, comfortable rooms, friendly bilingual staff, and the convenient location just off Highway 20 with easy access to restaurants, shops, and pet-friendly ground-floor options.

The indoor pool and hot tub are a big draw for families, though several guests noted crowding, poolside noise, and occasional maintenance or temperature issues. Several guests mention weak soundproofing, small bathrooms, dated corridors with low ceilings, loud A/C, and that pool-facing rooms can carry chlorine smells. Service is generally warm and efficient, but a few report slow or curt front-desk experiences; the attached Pacini restaurant earns both praise and criticism, and breakfast is not included (often just a discount at the restaurant). Expect a convenient stopover with solid comforts, lively pool facilities, and occasional noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Indoor pool and hot tub are highlights, and many appreciate pet-friendly ground-floor access and being able to park outside the room; the attached Pacini restaurant is convenient. Some report crowded or noisy pool areas, occasional hot tub issues, a small gym, and parking strains during events or peak times.

Related guest reviews

10

Krista

14 Sept 2025

·

Stayed 1 night

Very clean, comfortable beds. My son loved the pool and the hot tub

10

Ville

5 Dec 2024

·

Stayed 1 night

Nice pool area with a whirlpool and direct access to our room. Great beds.

8

Joan

12 Oct 2025

·

Stayed 1 night

Hot tub was great. Only downside is a little hard to find due to poor signage.

10

Jacques

9 Aug 2024

·

Stayed 1 night

Great place with a very nice Italian restaurant on site: PACINI Great service at arrival and during our stay. Thank you 😊

6

Michelle

5 Aug 2024

·

Stayed 1 night

The hotel was fine, beds comfy. It's in a great location, close to everything and right off the highway. We had to wait a while to be seated in the restaurant for dinner and when we went the following day for breakfast, no one even approached us to sit us down. We eventually gave up, went to the bar and got some water and went to the Tim Hortons for breakfast. The gym in much smaller than it appears in photos, but good equipment and clean.

10

TERRY

10 Aug 2025

·

Stayed 1 night

Great to have a pet-friendly hotel with ground floor access to the outside.

8

Lauren

4 Sept 2025

·

Stayed 1 night

Fun with walkout to pool from room. This is an older property but is keep well cleaned. Close to highway and shopping and lots of dining options.

8

Shelley

2 Sept 2024

·

Stayed 1 night

Nice property. Only issue was murky pool And cold hot tub

6

Ross

17 Sept 2023

·

Stayed 1 night

We chose this property because of its high rating. The facility was acceptable but the issue with unavailability of parking is a serious issue. The convention centre had taken all of the spaces. I feel strongly that guests should have a reserved assured parking area. To say many will be gone by six does not work for me when I am tired and want to check in.

8

Ross

11 Oct 2025

·

Stayed 1 night

Great pool and hot tub

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Cleanliness

Reviews frequently describe the property and rooms as very clean, with housekeeping keeping spaces tidy. There are occasional lapses (e.g., missed items, odors, or grime) noted in a minority of stays.

Related guest reviews

10

Abhiram

13 Apr 2024

·

Stayed 1 night

Overall cleanliness is top notch and wonderful pool too.

10

Krista

14 Sept 2025

·

Stayed 1 night

Very clean, comfortable beds. My son loved the pool and the hot tub

4

Natasha

1 Jan 2025

·

Stayed 1 night

When checking in, the staff were fielding calls from the phone and not helping guests standing in front of them. A large line of people formed as I waited to check in and it probably took 20 minutes to get checked in. The staff were lovely when I did check in, but it seemed outrageous to deal with people on the phone instead of those standing there. Another patron commented on it. When we finally got checked in, there was a large blood spot on the wall in our room, as well as some other blood spots. It felt very unclean and, to be frank, pretty creepy. When I went back downstairs to complain, they gave us a new suite right away. That room was much cleaner; however there was still a stick on finger nail belonging to someone else on top of one of the beds. Overall it was a bad experience and we will not stay there again.

10

Samuel

17 Aug 2024

·

Stayed 1 night

Tres propre et service tres amical

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6

Laura

19 Aug 2025

·

Stayed 1 night

Very old and dated. Strange strong flowery smell when entering room, to mask odors? Floors are laminate and feel dirty, did not walk barefoot in the room. Main floor sliding glass door extremely dirty (with slime?). Screen door not on track so would not slide properly. Bathroom seemed ok thankfully. Went to reception to get a coffee in the morning. Designated area across from reception was unkept with coffee spills and no coffee in the canister. Asked the young lady at reception if there was more coffee, she literally just shrugged her shoulders.

6

Andrew

28 Aug 2025

·

Stayed 1 night

There were two used tissues still in our room - one in a BED!

10

Janette

16 Jul 2024

·

Stayed 1 night

Pleasant front desk, room was clean and quiet.

8

Ron

24 Sept 2023

·

Stayed 1 night

Room was not clean. Dust balls all around

8

Tricia

5 Jan 2026

·

Stayed 2 nights

Room was awesome. Very spacious and very clean

10

Naveed

27 Dec 2025

·

Stayed 2 nights

Clean room; comfortable bed; very nice shower head; quick hot water; loved the choice of soap and shampoo.

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Rooms

Many rooms are spacious with very comfortable beds. However, several guests report thin walls and hallway noise, loud A/C, small bathrooms, dated corridors with low ceilings, occasional poor Wi‑Fi, and chlorine smells in pool-facing rooms.

Related guest reviews

6

Luauna

18 Aug 2025

·

Stayed 1 night

Beds were comfortable but rooms were very very noisy. You could hear when people walked by the rooms. Hotel was clean location was good for travellers!

10

Wayne

8 Sept 2025

·

Stayed 1 night

Bed was comfortable and room was quiet

10

Samantha

15 Jan 2025

·

Stayed 1 night

Large clean room, very comfortable bed. 👌

8

Lisa

15 Aug 2025

·

Stayed 1 night

We were not there long enough to enjoy the facilities, but the pool area looked lovely. The lobby was gorgeous but the hallways leading to the accommodations were dark and had very low ceilings - it almost felt confining. The rooms were decent sized. Bed was terrible. We had a "garden" view which is just a grass area with some tables and chairs. Out patio door kept sticking but the staff were fast coming out to look at it. The bathroom is split (door to toilet and tub - not sink) but you couldnt turn on the light in the toilet area separately. The light also turned on the sink which is then lit up the rest of the room. Not convenient for multiple guests in the middle of the night. Overall a decent place for a stopover.

6

John

1 Jul 2025

·

Stayed 1 night

Average room for a very high price. Bathroom was very small; air conditioner was noisy.

4

Trish

5 Oct 2024

·

Stayed 1 night

We have stayed here several times, and always been happy. This time they gave us a room overlooking the pool. When we first walked in, I thought that's odd the room smells like cleaning chemicals, we thought it would dissipate. It was actually such a strong smell of chlorine from the pool area that we both had trouble sleeping, and had bad headaches from it.

6

Andrea

14 Jul 2024

·

Stayed 1 night

Very noisy room. Walls thin, and you can hear next room so easily. Front door to room not sealed property allowing a lot of hall noise. Stoper in bath tub not working.

8

Tricia

5 Jan 2026

·

Stayed 2 nights

Room was awesome. Very spacious and very clean

6

Mark

28 Jul 2025

·

Stayed 1 night

Was nice appearance overall but the rooms are very small and the bathroom is even smaller. Battery was dying in the fire extinguisher so it would beep randomly throughout the night. Rooms don’t hold sound very well

10

Sophia

24 Sept 2025

·

Stayed 1 night

Great room The shower was fantastic 👏👏👏 Big beds with memory foam tops Comfortable pillows

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Service

Staff are generally friendly, bilingual, and helpful, with many smooth check-ins. Some guests experienced slow or curt front-desk interactions, key/billing mishaps, and strict security enforcement during busy group stays that frustrated travelers.

Related guest reviews

4

Joscelyn

29 Dec 2025

·

Stayed 1 night

We usually have a great stay, but every time we encounter Chantel (this was our 3rd time) at the front desk, we’re met with rudeness, snark, and up-charges she seems to make up front thin air, that no other staff ever issue us. She makes the stay unenjoyable and uncomfortable.

10

Judith

24 Sept 2025

·

Stayed 1 night

The staff were all very friendly and helpful but especially Jeremy

4

Emerie

29 Dec 2024

·

Stayed 1 night

Checked into our room, got settled. About 30 minutes later someone else (another couple ) came into our room The desk gave them the same key. When I approached the desk, he says it was a system error. We switched rooms as we had a small dog.

4

Natasha

1 Jan 2025

·

Stayed 1 night

When checking in, the staff were fielding calls from the phone and not helping guests standing in front of them. A large line of people formed as I waited to check in and it probably took 20 minutes to get checked in. The staff were lovely when I did check in, but it seemed outrageous to deal with people on the phone instead of those standing there. Another patron commented on it. When we finally got checked in, there was a large blood spot on the wall in our room, as well as some other blood spots. It felt very unclean and, to be frank, pretty creepy. When I went back downstairs to complain, they gave us a new suite right away. That room was much cleaner; however there was still a stick on finger nail belonging to someone else on top of one of the beds. Overall it was a bad experience and we will not stay there again.

10

Julie

9 Sept 2025

·

Stayed 1 night

Great staff. Super helpful

10

Samantha

5 Apr 2025

·

Stayed 1 night

Great stay. Right off the highway, friendly bilingual staff, clean property. Secure parking available.

2

Dustin

2 Jul 2023

·

Stayed 4 nights

The front desk staff was super accommodating to our english needs, thats where it ended. Day 2 they brought out a ridiculous contract for us to sign. 9 pm curfew no kids to be unattended, no more than 6 people to a room. And that night the "security team" came on. They were overly aggressive standing over not only the kids but the parents, unless you spoke french, then they were perfectly reasonable. Nit picking and causing havoc where there was no need. Satuday night the kids were having a spash contest in the pool, and the security decided that was unacceptable. She proceeded to go over to her and scream at them in french. Non of the kids understood a word she was saying, then she decided to show them.and pushed a child pn his shoulder, one of the other parents spoke up in french, from what i was told, told her not to touch the children over and over. I dont think he spoke much more than that, as she screamed in his face with him telling her he did not understand! Police were called later as the security guard was being filmed by an older gentleman and she swatted the phone out of his hand, TWICE! And for this THE HOTEL called the police! They showed up for all of 2 minutes and left. To be clear we were identified as a sports team! We ARE NOT A SPORTS TEAM!! We are all BMX riders, this is an individual sport, however a few riders do end up on teams some travel together some do not. what you had is 100 rooms booked by people of the same COMMUNITY that all know each other

8

Dieter

21 Sept 2025

·

Stayed 1 night

Friendly staff, enjoyed the stay.

6

Ross

3 Jan 2025

·

Stayed 1 night

A very slow check in, waited in queue for 15. minutes

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Location

Very convenient just off Highway 20, with easy access to restaurants, shops, and a nearby Tesla Supercharger; a few guests found external signage or the entrance confusing.

Related guest reviews

10

Gavin

10 May 2025

·

Stayed 1 night

Close to highway, close to Tesla supercharger. Restaurant is great! Friendly staff who accomodate my poor French language! Merçi beaucoup!

10

Karen

8 Aug 2025

·

Stayed 1 night

Beautiful hotel great location

8

Joan

12 Oct 2025

·

Stayed 1 night

Hot tub was great. Only downside is a little hard to find due to poor signage.

10

Paul

26 Jun 2024

·

Stayed 1 night

Close to highway. Busy area. Older building but renovated and clean and comfortable.

10

Samantha

5 Apr 2025

·

Stayed 1 night

Great stay. Right off the highway, friendly bilingual staff, clean property. Secure parking available.

10

Kevin

13 Jun 2025

·

Stayed 1 night

Easy access to the expressway.

10

Thomas

26 Jul 2024

·

Stayed 2 nights

Great hotel, inside is updated. Right off the highway.

8

Valerie

17 Sept 2025

·

Stayed 1 night

Convenient close to highway, dog friendly.

10

Marie-Danielle

30 Dec 2024

·

Stayed 1 night

Clean and convenient hotel near highway 20

10

Adil

4 Jul 2025

·

Stayed 3 nights

Great location just off the highway and walking to shops and restaurants.

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Dining

The attached Pacini restaurant is convenient and often praised for good meals. Feedback is inconsistent overall: several guests reported slow or curt service, mediocre or frozen-tasting dishes, early closing, and no included breakfast (sometimes just a small discount).

Related guest reviews

8

Robert

8 Aug 2025

·

Stayed 1 night

There was no continental breakfast only coffee. To get breakfast you had to go to the adjoining restaurant and buy it.

10

DARLENE

23 Sept 2025

·

Stayed 1 night

Very good sized room, very clean. Restaurant downstairs is fabulous. Restaurant outside and over is also excellent. STaff friendly

10

Marilyn

18 Aug 2025

·

Stayed 1 night

Friendly staff. Clean room with very comfortable bed. Onsite restaurant was amazing.

6

Michelle

5 Aug 2024

·

Stayed 1 night

The hotel was fine, beds comfy. It's in a great location, close to everything and right off the highway. We had to wait a while to be seated in the restaurant for dinner and when we went the following day for breakfast, no one even approached us to sit us down. We eventually gave up, went to the bar and got some water and went to the Tim Hortons for breakfast. The gym in much smaller than it appears in photos, but good equipment and clean.

8

Neil

25 Aug 2025

·

Stayed 1 night

Our stay was generally good but some points to consider... 1 - pillows had a peculiar smell 2 - we always prefer a ground floor room with a walk-out but was not given that choice when I reserved the room. 3 - Restaurant closes way too early. We arrived at 9:00pm, after a nine hour drive and found the restaurant closed so went to bed hungry.

10

Kathleen

10 Oct 2025

·

Stayed 1 night

We booked this hotel on line while on the road from St Andrew’s by the Sea, N.B. We mainly chose it for its location, but after seeing our room, having a good supper at the Italian Restaurant on site and a good night’s sleep on a comfortable bed, I give it a 5 star.

10

nat

27 Sept 2024

·

Stayed 2 nights

Excellent café Nespresso dans la chambre! Endroit très propre, piscine et spa accessibles par notre chambre et excellent restaurant Pacini à même l'hôtel. J'ai adoré notre séjour.

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8

Ann

8 Aug 2023

·

Stayed 1 night

Disappointed that breakfast was not included for that price. When we went for breakfast at the attached restaurant the waitress was so rude that we left and went elsewhere. Otherwise the hotel is fine.

6

Steve

4 Aug 2025

·

Stayed 1 night

This would be the first Best Western with NO BREAKFAST other than a 10% certificate at an adjoining restaurant! No returns for me.

6

Clarke

12 Aug 2025

·

Stayed 1 night

The connected restaurant was nice looking but the food was bad. Tasted like a frozen dinner. Our bed was comfortable but the A/C stopped working in the middle of the night and we woke up sweating

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Month	Average price
January	US$114
February	US$126
March	US$129
April	US$131
May	US$134
June	US$140
July	US$135
September	US$147
October	US$137
November	US$128
December	US$119

Su	Mo	Tu	We	Th	Fr	Sa
				1 $180	2 $154	3 $354
4 $105	5 $120	6 $183	7	8 $120	9 $130	10 $147
11 $120	12 $120	13 $144	14	15 $120	16 $135	17 $155
18 $108	19 $133	20 $135	21 $168	22 $129	23 $186	24 $284
25 $137	26	27 $149	28 $150	29 $158	30 $185	31 $211

Best Western Hotel Universel Drummondville

Prices for Best Western Hotel Universel Drummondville

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Pool Access

Standard Room, 2 Queen Beds, Refrigerator

Standard Room, 1 King Bed

Suite, 1 Queen Bed, Refrigerator

Suite, 2 Queen Beds, Refrigerator

Standard Room, 2 Queen Beds (Pet Friendly)

Standard Room, 1 King Bed, Accessible, Bathtub

Suite, 1 King Bed, Refrigerator

Guest reviews of Best Western Hotel Universel Drummondville

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Hotel Universel Drummondville

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $123	22 $117	23 $136	24 $123	25 $163	26 $165
27 $119	28 $209	29 $193	30 $152