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Na Balam Hotel

US$ 158

/ noite

Média para setembro

Na Balam Hotel - Image 1

Na Balam Hotel - Quarto

Na Balam Hotel - Quarto

Na Balam Hotel - Vista do quarto

Na Balam Hotel - Recepção

Preços para Na Balam Hotel

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US$ 158

/ noite

Média para setembro

Média de preços por mês

Em Na Balam Hotel, a diária custa em média US$ 158 no mês mais barato (setembro) e US$ 741 no mês mais caro (abril), com base nos últimos 12 meses.

Preço médio da diária em Na Balam Hotel por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 313
fevereiro	US$ 545
março	US$ 329
abril	US$ 741
maio	US$ 234
junho	US$ 196
julho	US$ 251
agosto	US$ 386
setembro	US$ 158
outubro	US$ 233
novembro	US$ 317
dezembro	US$ 266

Mais caro: abril (aprox. US$ 741)

Mais barato: setembro (aprox. US$ 158)

Sobre esta propriedade

Aproveite as opções de lazer, como uma piscina externa, ou aprecie a vista em um terraço e um jardim. Este hotel também oferece Wi-Fi de cortesia, serviços de casamento e assistência com excursões/ingressos.

Localização

Calle Zazil Ha No. 118 Playa Norte, Centro - Supmza 001, Ilha das Mulheres, Isla Mujeres, Estado de Quintana Roo, México

Praia Norte (0.1 milhas)

Parque Nacional Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc (0.1 milhas)

Cemitério de Isla Mujeres (0.3 milhas)

Miguel Hidalgo (0.3 milhas)

Farol de Punta Norte (0.4 milhas)

Mirante fotográfico (0.4 milhas)

Mais informações sobre a localização

Opções de quarto

7

Poolside Suite

Detalhes do quarto

1 Cama De Casal Extragrande

e

2 Camas De Casal

Acomoda 6

732 ft²

Ar condicionado

Banheiro privativo

TV

9

Quarto casal superior, 1 cama King e sofá-cama, vista para a piscina

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Sofá-Cama

Acomoda 2

689 ft²

Varanda

Ar condicionado

Sala de estar separada

Banheiro privativo

8

Two Bedroom Suite

Detalhes do quarto

2 Camas De Casal Extragrandes

Acomoda 5

1119 ft²

Área de refeição separada

Ar condicionado

Sala de estar separada

Banheiro privativo

22

Poolside Room

Detalhes do quarto

2 Camas De Casal

Acomoda 4

581 ft²

Ar condicionado

Banheiro privativo

Berço(s) (grátis)

Avaliações dos hóspedes sobre Na Balam Hotel

8.3

Muito bom

Com base em 875 avaliações verificadas

Quem se hospeda aqui?

Negócios

2%

Casal

61%

Famílias

27%

Grupos

7%

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Em muitas avaliações, o Na Balam Hotel é elogiado pela sua localização tranquila e com jardins, a poucos passos da Playa Norte, pelo acesso ao clube de praia incluso com espreguiçadeiras reservadas e pela simpatia da equipe, embora os quartos sejam simples e algumas instalações pareçam antigas.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

Em muitas avaliações, o Na Balam Hotel é elogiado pela sua localização tranquila e com jardins, a poucos passos da Playa Norte, pelo acesso ao clube de praia incluso com espreguiçadeiras reservadas e pela simpatia da equipe, embora os quartos sejam simples e algumas instalações pareçam antigas.

Desvantagens comuns incluem barulho da rua ou de casas noturnas à noite, camas muito firmes e problemas ocasionais com água quente ou pressão da água. Os hóspedes costumam apreciar o café da manhã incluso do outro lado da rua e o serviço de praia, embora a variedade e a rapidez do café da manhã, bem como a piscina na sombra ou a banheira de hidromassagem morna, gerem opiniões mistas. No geral, espere uma base básica e relaxante perto da melhor praia da ilha, em vez de uma estadia de luxo.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

O acesso ao clube de praia do hotel irmão, com espreguiçadeiras reservadas, é um grande ponto positivo, e os jardins incluem uma pequena piscina, banheira de hidromassagem e serviços de ioga ou spa. O feedback sobre a área da piscina (frequentemente na sombra ou turva) e a temperatura da banheira de hidromassagem é misto; alguns observam que não há lobby.

Avaliações dos hóspedes relacionadas

10

Charles

13 de jun. de 2025

·

Hospedou-se por 5 noites

Great location, beach club was super nice. Free breakfast!

Great location, beach club was super nice. Free breakfast!

10

Renee

5 de fev. de 2025

·

Hospedou-se por 6 noites

This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.

This place is beautiful, quiet and has my kind of vibe. If you're looking for a larger resort/condo accommodation you won't like Na Balam. It's more laid back here. They have ten rooms with balconies facing a small pool and hot tub, a good sized shower with a mini fridge, yoga three times a day, and beach access across the street at Playa Norte. The restaurant was a bit pricey but fantastic. The staff is lovely and I was really pleased with our stay.

10

Oleanne

8 de jun. de 2024

·

Hospedou-se por 6 noites

We had the most peaceful stay at Nabalam. Tiny and tucked away little oasis. The rooms are basic, clean and perfect with great AC. The best beach on the island is right outside your door. Beautiful white sand with gorgeous blue water. There is plenty of food and bars near by. The walkability is great. There is breakfast included at the sister hotel across the road, we usually opted to go elsewhere. Highly recommend Mogagua. The best part is you can return to the hotel after a busy day and its tranquility is amazing. Wonderful little pool, there is a spa and yoga! I do miss daily greeting from the resident kitty Nabalam❤️

We had the most peaceful stay at Nabalam. Tiny and tucked away little oasis. The rooms are basic, clean and perfect with great AC. The best beach on the island is right outside your door. Beautiful white sand with gorgeous blue water. There is plenty of food and bars near by. The walkability is great. There is breakfast included at the sister hotel across the road, we usually opted to go elsewhere. Highly recommend Mogagua. The best part is you can return to the hotel after a busy day and its tranquility is amazing. Wonderful little pool, there is a spa and yoga! I do miss daily greeting from the resident kitty Nabalam❤️

10

Eve

10 de jun. de 2025

·

Hospedou-se por 4 noites

The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.

The quietest, most beautiful hotel. It is basic amenities and no restaurant (you go to the Jaguar for the free breakfast) and they are very protective of the towels but the pool area is breathtaking and the included beach club beds are just what you need.

8

Gary

7 de jul. de 2025

·

Hospedou-se por 1 noite

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.

8

Sydney

28 de fev. de 2025

·

Hospedou-se por 1 noite

Nice pool & jacuzzi! Property was a bit more quiet than others in the area.

Nice pool & jacuzzi! Property was a bit more quiet than others in the area.

6

Brandon

12 de abr. de 2025

·

Hospedou-se por 6 noites

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

4

elizabeth

10 de jun. de 2025

·

Hospedou-se por 2 noites

Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.

Na Balam estaba antes en la propiedad que da al mar y ahora lo dejaron al otro lado de la calle. Los colchones de la cama terribles, el mini bar vacío sin funcionar, la habitación oscura. El área de playa designada para Na Balam fea y los camastros todos rotos con el relleno expuesto. El personal es muy amable, el desayuno en el hotel de enfrente también super bien, pero las instalaciones de Na Balam no tanto, solo el área de alberca que se mantiene como hace años, muy bien.

10

Craig

24 de fev. de 2025

·

Hospedou-se por 2 noites

We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing

We had a fun, relaxing time. Easy access to beach. Pool was great. Relaxing

10

Olivia

26 de fev. de 2024

·

Hospedou-se por 4 noites

Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.

Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

A maioria das avaliações elogia a limpeza dos quartos e a manutenção dos jardins, com serviço de limpeza simpático. Poucos mencionam odores ou preocupações com a roupa de cama e, ocasionalmente, uma piscina turva.

Avaliações dos hóspedes relacionadas

8

Daniel

25 de jan. de 2025

·

Hospedou-se por 5 noites

Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.

Great location. Comfortable room and laid back, friendly staff. Plumbing facilities were somewhat unreliable, though, and getting water pressure and hot water were a real challenge. Flushing toilet paper on the entire island is not allowed, making for a “different and unique” experience altogether. Other than that, it was great. The grounds are tropical and garden-like, and the rooms were very clean. It has a beautiful yoga studio for those interested, and we slept great. Very comfortable beds. 😊. We would go back. Bring washcloths.

4

Everardo

15 de jun. de 2024

·

Hospedou-se por 4 noites

We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.

We loved the property, the location of this hotel was perfect and the cleaning service is excellent. However, the front staff is rude and my room was very noisy. You could hear birds, bats, construction and traffic all night long.

6

Gerardo

4 de set. de 2023

·

Hospedou-se por 1 noite

Bueno pero hay que mejorar la higiene de la ropa de cama

Bueno pero hay que mejorar la higiene de la ropa de cama

10

Adam

2 de nov. de 2025

·

Hospedou-se por 4 noites

Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location

Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location

6

Josh

2 de jul. de 2024

·

Hospedou-se por 3 noites

We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.

We liked the area around the property. Close to the beach and within walking distance of a lot of places. Didn’t like not being able to use the pool after 8:30. Didn’t like the smell of the rooms, they smelled like urine. We had to ask for different sheets and comforters because we had bugs in the beds. We weren’t expecting anything extra a because the price was fair but we did expect better than what we got. Would not stay there again.

10

dorn

17 de fev. de 2024

·

Hospedou-se por 7 noites

Relaxing atmosphere. Very clean place.

Relaxing atmosphere. Very clean place.

10

Olivia

10 de jun. de 2022

·

Hospedou-se por 5 noites

Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.

Our Stay at Na balam was fantastic. The people were incredibly nice. The rooms are big and maintained very well. I would definately recommend this small hotel.

6

Brandon

12 de abr. de 2025

·

Hospedou-se por 6 noites

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

10

Olivia

26 de fev. de 2024

·

Hospedou-se por 4 noites

Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.

Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.

10

Angela

12 de mai. de 2025

·

Hospedou-se por 4 noites

Hotel muy bonito y limpio. Unos metros de la playa

Hotel muy bonito y limpio. Unos metros de la playa

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Os quartos são espaçosos, básicos e o ar condicionado funciona bem, mas muitos os consideram datados ou pouco iluminados, com camas duras, móveis antigos, escadas íngremes para algumas unidades e água quente ou pressão da água instáveis. Ruído da rua ou de casas noturnas e a construção com telhado de palha podem tornar os quartos barulhentos.

Avaliações dos hóspedes relacionadas

6

Gary

16 de jul. de 2025

·

Hospedou-se por 3 noites

The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.

The property is basic. Some rooms are dark and uninviting, others are nice. The hotel photographs look misleadingly great. Read the reviews and note the numerical rating. The shower water pressure was weak and the hot water temperature was room temperature - the two ladies in our group were very uncomfortable with this. Nice to have privileges at the private beach across the street and also at the ridiculously expensive sister hotel there (Jaguar at $550 a nite for peak low season). I got room seevice and the meat was bad and I threw up till 6am. For this, they gave me an upgraded pillow on the beach lounge chair. Honestly! No refund on the meal, not even a complimentary drink. They are very penny pinching, but all nice enough. The air conditioning was good.

8

Gary

7 de jul. de 2025

·

Hospedou-se por 1 noite

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.

6

Kim

31 de out. de 2025

·

Hospedou-se por 1 noite

Værelset er ok men noget slidt. Det er stort værelse, hvilket er lækkert men indretningen er kedelig og de burde generelt gøre noget ved værelserne. Deres club lounge hvor man kan få morgenmad er fresh. Poolen er ok men der er ingen sol

Værelset er ok men noget slidt. Det er stort værelse, hvilket er lækkert men indretningen er kedelig og de burde generelt gøre noget ved værelserne. Deres club lounge hvor man kan få morgenmad er fresh. Poolen er ok men der er ingen sol

8

Mette

11 de mar. de 2023

·

Hospedou-se por 2 noites

Pro: Nice garden. The most friendly staff, liked them very much. Big rooms. Close to the most beautifuld beach on the island. Cons: Breakfast very limited, was great the first morning, but got very tired of it there on from. The pool was VERY cold, maybe because it is in the shadow. The warm pool was closed during our stay. The room has a moist smell. Very old looking room that didn’t look like the pictures.

Pro: Nice garden. The most friendly staff, liked them very much. Big rooms. Close to the most beautifuld beach on the island. Cons: Breakfast very limited, was great the first morning, but got very tired of it there on from. The pool was VERY cold, maybe because it is in the shadow. The warm pool was closed during our stay. The room has a moist smell. Very old looking room that didn’t look like the pictures.

6

Erick Mauricio

9 de ago. de 2023

·

Hospedou-se por 4 noites

The hotel is situated with in walkable distance to Playa Norte and another plus is the access to the beach club there ( food is expensive but you are in the most beautiful beach in Mexico ) The Hotel is convenient and affordable but needs to work on a few things to get 4 to 5 stars like their rocking hard beds , the TV in the rooms are super old and only offer about 9 Chanel’s ( when you travel with kids you want to have more options specially at night ). The bathroom water pressure,,furniture in the rooms is old . This hotel has a lot of potential if they work on some of this things the Staff was Great and the cleanliness was amazing . I will always come back if are any improvements.

The hotel is situated with in walkable distance to Playa Norte and another plus is the access to the beach club there ( food is expensive but you are in the most beautiful beach in Mexico ) The Hotel is convenient and affordable but needs to work on a few things to get 4 to 5 stars like their rocking hard beds , the TV in the rooms are super old and only offer about 9 Chanel’s ( when you travel with kids you want to have more options specially at night ). The bathroom water pressure,,furniture in the rooms is old . This hotel has a lot of potential if they work on some of this things the Staff was Great and the cleanliness was amazing . I will always come back if are any improvements.

6

Amber

25 de set. de 2023

·

Hospedou-se por 4 noites

We checked out of the property after one night due to a couple of challenges: There was a lingering sewer smell that we've not experienced before and we've been regular visitors for a number of years. The door lock on our unit was not something that I could operate independently but my handy husband had the knack. (The door had been tampered with and there were a number of 'repairs' so it appeared to have been a known issue.) And the pool was cloudy and uninviting. We were celebrating a special event so we made the decision to move to a place that we were more comfortable despite the double expense. I think our experience may have been seasonal so read more reviews before you make a decision!

We checked out of the property after one night due to a couple of challenges: There was a lingering sewer smell that we've not experienced before and we've been regular visitors for a number of years. The door lock on our unit was not something that I could operate independently but my handy husband had the knack. (The door had been tampered with and there were a number of 'repairs' so it appeared to have been a known issue.) And the pool was cloudy and uninviting. We were celebrating a special event so we made the decision to move to a place that we were more comfortable despite the double expense. I think our experience may have been seasonal so read more reviews before you make a decision!

8

Jerry

13 de out. de 2025

·

Hospedou-se por 7 noites

The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.

The AC was excellent. Book a room as far as you can away from the street. Loud music and party vibes at noc. Usually quiet by 11 pm. Hot water not hot on two days. Internet signal lost a half of the stations on my last night.

8

Juan

29 de jul. de 2024

·

Hospedou-se por 1 noite

Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.

Overall facilities are very nice and evokes a boutique peaceful feeling, but disappointed with the quality of construction, from door lock to closet, to bath accessories.

8

Jose Luis

6 de jul. de 2025

·

Hospedou-se por 1 noite

The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.

The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.

6

Shawna

30 de ago. de 2024

·

Hospedou-se por 7 noites

The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.

The lady Anything at the front desk was rude. The room was OK, but there were steep steps going up to the second level. The room had a tiki roof, which was kind of cool but was poorly lit. It made it hard to get ready and put your make up on. The TV was small and mounted high and had a defective line through the LED screen. It did have Wi-Fi where you could log into your Netflix. The beds and pillows were hard. There were no washcloths. The resort did provide towels for the beach, which was in walking distance. Cabs were outside the hotel all times the resort uses the red beds on the beach, which are queen size beds free to use. They are behind bushes and don’t have a view, they are in the shade. The pool and hot tub were pretty and the surroundings were tropical. AC was a mini split in the room and worked good. The lock on the door was broken and it was hard to unlock and lock. The room overall needed maintenance. no amenities, such as a microwave or coffee pot. Free Limited breakfast across the street at the other hotel. Service there wasn’t great and slow. We had to walk across the street for coffee every morning. Price was right, but hotel could be maintained a little better. Maid service was top-notch. She asked us every day if we need towels or room cleaned. The room had a small porch where we could sit outside poolside. Check and check out was very easy. We rented a scooter downtown and was able to park it right outside the hotel with no problems.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

A equipe é frequentemente descrita como simpática e prestativa, especialmente no clube de praia e na recepção. No entanto, reclamações recorrentes citam interações rudes ou pouco prestativas, falta de toalhas e suporte lento ou inconsistente, principalmente em relação à propriedade irmã e ao café da manhã.

Avaliações dos hóspedes relacionadas

4

Brenda

5 de jun. de 2025

·

Hospedou-se por 2 noites

Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.

Hotel has a sister property that guests are allowed to use called La casa del Jaguar. Sebastian who works in this resort was extremely rude to me and my family. He told us we were not allowed to walk through the hotel and had to walk around. He said we each had to have a bracelet on to be allowed through. when our receptionist clearly only gave us one for the whole family. When I came back to the hotel to inquire about this i was indeed told we did the correct thing and didn’t need a bracelet each. Very un pleasant situation. I met with the manager to la casa del Jaguar who assured me we had access to the beach through their hotel and to disregard what he had said. Nonetheless it made for an unpleasant encounter. Hotel claims this is a sister hotel but the whole time you are there you are treated inferior than the guests at this resort. Na Balam hotel staff was very accommodating and understanding. Hotel was always very clean and the rooms were perfect for a family of 5.

10

Rhonda

20 de jan. de 2022

·

Hospedou-se por 4 noites

Great hotel. Staff super friendly and helpful. Highly recommend!

Great hotel. Staff super friendly and helpful. Highly recommend!

10

Bob

30 de jan. de 2026

·

Hospedou-se por 7 noites

What a wonderful stay! We decided to spluge a little since Na Balam costs more than the budget hotels we usually frequent. It was worth every penny! Such a cozy little resort with a jungle feel, but you cross the street for your complimentary sumptious breakfast, and right outside the restaurant is the beach! The complimentary beach beds are very comfortable. Beach club servers are there if you need food and beverage, but they are not intrusive. Wanted to mention Melita, who greeted us when we checked in after a horrible travel day. She immediately put us at ease and explained everything that would make our stay enjoyable. After this cool experience, I don't see how we can stay anywhere else in Isla Mujeres!

What a wonderful stay! We decided to spluge a little since Na Balam costs more than the budget hotels we usually frequent. It was worth every penny! Such a cozy little resort with a jungle feel, but you cross the street for your complimentary sumptious breakfast, and right outside the restaurant is the beach! The complimentary beach beds are very comfortable. Beach club servers are there if you need food and beverage, but they are not intrusive. Wanted to mention Melita, who greeted us when we checked in after a horrible travel day. She immediately put us at ease and explained everything that would make our stay enjoyable. After this cool experience, I don't see how we can stay anywhere else in Isla Mujeres!

6

Kelly

27 de abr. de 2025

·

Hospedou-se por 3 noites

One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.

One of the ladies at the front desk was not friendly at all. I wouldn't stay there again.

6

Serra

14 de mar. de 2022

·

Hospedou-se por 2 noites

Great location and good room. However, the service was terrible. I never leave reviews unless they are good but in this case I feel they could use the constructive criticism. We have stayed on the island many times in lots of dofferent types of hotels, airbnbs, etc. We wont stay here again. There were No towels for room or for the beach. We were told they would bring us some towels when they could, but that never happened. We also had to beg the security guard to go get our covid forms from the closed front desk at 10pm because they were supposed to be brought to our room for our early am flight but they were not. That extra stress was not necessary. When we asked for any change or money exchange they said they couldnt do-- which is 100% understandable, but for some reason they wouldnt offer any additional solution such as where the closest bank or exchange booth was located.... that would have been extremely helpful and simple..but no. We are easy going people so this did not ruin anything for us, but definitely wouldnt stay again. Only thing good was the location. We will stay at our other usual spots from here on out.

Great location and good room. However, the service was terrible. I never leave reviews unless they are good but in this case I feel they could use the constructive criticism. We have stayed on the island many times in lots of dofferent types of hotels, airbnbs, etc. We wont stay here again. There were No towels for room or for the beach. We were told they would bring us some towels when they could, but that never happened. We also had to beg the security guard to go get our covid forms from the closed front desk at 10pm because they were supposed to be brought to our room for our early am flight but they were not. That extra stress was not necessary. When we asked for any change or money exchange they said they couldnt do-- which is 100% understandable, but for some reason they wouldnt offer any additional solution such as where the closest bank or exchange booth was located.... that would have been extremely helpful and simple..but no. We are easy going people so this did not ruin anything for us, but definitely wouldnt stay again. Only thing good was the location. We will stay at our other usual spots from here on out.

10

Amber

18 de jul. de 2024

·

Hospedou-se por 3 noites

Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property

Perfect for me and my family of 5! Amazing location, 5-10 minute walk to everything, 2 mins to the beach! Loved the breakfast and the beach lounge beds that were included! Tropical jungle property shaded with pool and hot tub! We got a massage there- Rocio and Rosario have magic hands, amazing! The front desk staff was very helpful, Melissa was always happy to answer all our questions and give recommendations! Crazy but we had the best pizza we’ve ever had on Isla because she recommended Pizza Bella! I’d give 11/10 because it exceeded my expectations!! Highly recommend this property

6

Brandon

12 de abr. de 2025

·

Hospedou-se por 6 noites

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

4

Julio

4 de abr. de 2025

·

Hospedou-se por 3 noites

The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.

The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.

6

Shelley

30 de mar. de 2025

·

Hospedou-se por 2 noites

This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.

This will be my second and final time at this hotel. I know the rooms are basic and run down, and that’s why it’s inexpensive. But the room reeked of mothballs so badly, and the small windows don’t have screens on them, so it was impossible to air the room out. Items that stayed in my suitcase the entire trip (this was a two night trip at the end of a longer visit in the region) smelled like mothballs when I came back home too, it was that strong. Then the parting shot was at checkout, when the front desk person deigned to look up from her phone to see what I wanted. I asked nicely if she could call for a taxi. Her response: we don’t do that. We walked away and saw taxi’s down the street. It’s a great location, but i can do better, and you can too.

10

Travis

5 de mai. de 2025

·

Hospedou-se por 3 noites

The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!

The hotels location, its beauty and most importantly the staff! Fredrico the hotel manager was very accommodating. My mom has sight challenges and he was able to get my mom a room closer to the amenities. Very grateful! Lina at concierge was friendly and very helpful too! Sonny at the bar was always prompt with drinks and food at the beach! Thank you guys! I will definitely miss this hoteland its staff! Will definitely be back! Muchas gracias!

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Excelente localização, a uma curta caminhada da Playa Norte e da cidade, com fácil acesso à praia. Várias avaliações mencionam o barulho da rua ou de casas noturnas à noite.

Avaliações dos hóspedes relacionadas

8

Cecilie

28 de fev. de 2026

·

Hospedou-se por 1 noite

Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.

Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.

10

Jose Villa

21 de dez. de 2024

·

Hospedou-se por 4 noites

Great location in playa Norte.

Great location in playa Norte.

8

Mary Brandon

7 de abr. de 2023

·

Hospedou-se por 7 noites

Our room was very nice and location was good for beach access. Downside was the volume of people on the island and the incessant loud music by beach clubs late into the night.

Our room was very nice and location was good for beach access. Downside was the volume of people on the island and the incessant loud music by beach clubs late into the night.

10

Sebastian

15 de fev. de 2024

·

Hospedou-se por 5 noites

Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.

Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.

10

Juan

23 de ago. de 2025

·

Hospedou-se por 1 noite

Excelente hotel, linda alberca y frente a la mejor playa de isla

Excelente hotel, linda alberca y frente a la mejor playa de isla

10

Denise

3 de fev. de 2024

·

Hospedou-se por 5 noites

We loved the convenience of belong close to North beach and walking distance to Hidalgo St

We loved the convenience of belong close to North beach and walking distance to Hidalgo St

8

Gary

7 de jul. de 2025

·

Hospedou-se por 1 noite

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.

Simple, nothing even remotely fancy, across the street from their nice private beach, 4 hotel rooms per structure, barely enough water pressure and hot water for a shower, powerful air conditioning, no lobby, small shaded pool, noisy neighborhood at night at bed time, decent breakfast included, steep steps to 2nd level units are tough for elders, somewhat bohemian. About a 10 - 15 minute walk to the bustling fun town center, 25 minute walk to the water taxis to Cancun.

10

Adam

2 de nov. de 2025

·

Hospedou-se por 4 noites

Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location

Bathroom faucet should be changed/updated. Aside from that, perfect in every way. Clean, friendly staff, and the absolute best location

8

Rick

15 de jan. de 2025

·

Hospedou-se por 3 noites

Proximity to the beautiful beach and town. Staff was very friendly and helpful.

Proximity to the beautiful beach and town. Staff was very friendly and helpful.

8

Jose Luis

6 de jul. de 2025

·

Hospedou-se por 1 noite

The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.

The garden area, lobby and pool area were beautiful. The location on Playa Norte is excellent! However the rooms are in need of updates and maintenance. The stairway to our room was very steep and some of the steps are placed at a dangerous angle and not level. In the room the lamp needs to be replaced and the fixture in the bathroom sink also needs to be replaced. The hairdryer was falling apart and handle broken.

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Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

O café da manhã incluso do outro lado da rua é frequentemente apreciado e considerado adequado a muito bom, embora a variedade seja limitada e o serviço possa ser lento. Comida e bebidas estão disponíveis no clube de praia e geralmente são bem avaliadas.

Avaliações dos hóspedes relacionadas

10

Charles

13 de jun. de 2025

·

Hospedou-se por 5 noites

Great location, beach club was super nice. Free breakfast!

Great location, beach club was super nice. Free breakfast!

8

Cecilie

28 de fev. de 2026

·

Hospedou-se por 1 noite

Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.

Central. Close to the beach. Good breakfast. Free sunbeds. Good beds.

10

Sebastian

15 de fev. de 2024

·

Hospedou-se por 5 noites

Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.

Perfect location. Great quiet vibe (compared to the noisy city). Great with sunbeds on the beach and excellent breakfast.

10

Julieta

5 de jun. de 2024

·

Hospedou-se por 2 noites

Me gustó mucho los cuartos están muy cómodos y está a un minuto de la playa, también me gustó mucho que tuvieran camastros en la playa y el desayuno muy rico si recomiendo sin duda este hotel

Me gustó mucho los cuartos están muy cómodos y está a un minuto de la playa, también me gustó mucho que tuvieran camastros en la playa y el desayuno muy rico si recomiendo sin duda este hotel

10

Irena

4 de set. de 2025

·

Hospedou-se por 4 noites

Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.

Grossräumiges Zimmer, Klimaanlage zuverlässig, kleiner Kühlschrank für Getränke, sehr freundliches Personal. Frühstück im Hotel gegenüber war ausreichend, man konnte sich a la carte ein Gericht bestellen, dazu Saft und Kaffee oä. Von dort aus direkter Zugang zum Strand und deren Beachclub, tolle Lage. In Laufnähe andere Restaurants und Mini-Supermarkt für kalte Getränke und Snacks. Einziges Manko: der Pool ist schön, aber es kommen sofort die Mücken und wir wurden gleich zerstochen. Trotzdem sehr zu empfehlen.

10

ANA

20 de jun. de 2025

·

Hospedou-se por 7 noites

En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad

En general, precio, instalaciones y ubicación excelente, el servicio y calidad de los alimentos del restaurante muy buenas y el personal atento y de buen Ánimo, sin duda regreso al mismo hotel en la primer oportunidad

6

Brandon

12 de abr. de 2025

·

Hospedou-se por 6 noites

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

Ok here’s the bad to get it over with. ZERO customer service. No hot water for showers for 6 days. Bed pillows are like cement. Room keys are ridiculous…outdated..need to be updated. Property has lots of outdoor lighting all night and the room window curtains are very thin and white so the room stays very light all night. Only two towels per room per day. Small bottles of water (2) that does not taste good - not sealed so not sure where it came from…. But they will sell you a sealed bottle at the desk. No toiletries included. The pool always looked cloudy and the hot tub was only hot for 2 of our 6 days. Now the GOOD … very clean rooms that smelled fresh every time we walked in. Never had this in Mexico before. Hands down - the BEST a beach club access with excellent service. Hats off to Sebastian!! Easy access to bathroom from beach club. The breakfast was repetitive but good. Coffee, juice, eggs toast and little potatoes. It got old and you could also get pancakes. But always room to eat when we wanted. We are early risers so most days we had breakfast around 7:30 am. The hotel was mostly quiet….no noise at night. We lost power once at midnight but a generator kicked on quickly so no big deal. A/C worked perfectly as did the ceiling fan. The location of this hotel is fantastic. We met many friendly guests. If it was not for the lousy guest service at the desk… I won’t go into detail…I would’ve rated this higher. We go for the beach and for this I give *****.

4

Julio

4 de abr. de 2025

·

Hospedou-se por 3 noites

The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.

The property is impeccably clean and well-maintained, offering a peaceful and quiet atmosphere. While it lacks some wall décor or additional decorations, it remains a comfortable and pleasant space. However, the complimentary breakfast experience was disappointing. Guests are directed to a neighboring hotel across the street, where the staff, aware that the breakfast is free, offer limited options and an unprofessional, somewhat cold service. Additionally, the wait time was longer compared to regular guests of that hotel. The beach beds were also located at the neighboring hotel, tucked away in a corner, far from the main guest areas. To make matters worse, there were no umbrellas provided to shield from the sun, leaving guests exposed to the elements. This made for a less-than-ideal beach experience.

10

Olivia

26 de fev. de 2024

·

Hospedou-se por 4 noites

Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.

Wonderful stay at Na Balam which was a peaceful oasis just steps away from gorgeous Playa Norte. Breakfast was especially delicious and a huge bonus (coffee, a variety of eggs, toast, fresh fruit and fresh orange juice) with a view of the ocean each morning. What a great way to start each day! The housekeeping staff was really friendly and very helpful. We enjoyed the pool area and would have loved if the hot tub was just a little hotter! Thanks for a lovely stay.

8

Antonio

19 de fev. de 2023

·

Hospedou-se por 3 noites

The breakfast can be much better

The breakfast can be much better

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

8

Grasielle

24 de jul. de 2026

·

Hospedou-se por 3 noites

Localização excelente. Únicos pontos a melhorar são iluminação no quarto que é fraca, água na torneira e no chuveiro que falta pela manhã e aumentar a variedade de opções do café da manhã.

Localização excelente. Únicos pontos a melhorar são iluminação no quarto que é fraca, água na torneira e no chuveiro que falta pela manhã e aumentar a variedade de opções do café da manhã.

8

Adriana

31 de mai. de 2026

·

Hospedou-se por 1 noite

Quarto novo e confortável. Mas fez muita falta adaptador de tomada ou USB para carregar celulares. Improvisamos colocando no USB da TV mas foi muito lento. Recepcionista da manhã permitiu carregar no computador mas também foi devagar. Playa Norte acessível após cruzar uma rua e entrar por um hotel parceiro de Na Balam. Podemos ficar na estrutura de praia mesmo após check out. Funcionários bem atenciosos no restaurante, café da manhã muito bom e robusto. Hotel fica longe do ferry, arriscamos em ir a pé com as malas e 2 crianças mas foi bem cansativo. No retorno, alugamos táxi por 165 pesos (cartão de crédito). Aliás, leve dinheiro em espécie pois muitos lugares não aceitam cartão (Brasil muito mais adiantado e moderno em relação aos meios de pagamento!) Isla Mujeres ganhou nosso coração, melhor praia do mundo para crianças e também pra quem não gosta de surfar. Água quente; rasa, limpa, cristalina, leve! Sol não arde, dia muito agradável e, se tivesse mais dinheiro, ficaríamos ao menos 2 dias lá kkkk

Quarto novo e confortável. Mas fez muita falta adaptador de tomada ou USB para carregar celulares. Improvisamos colocando no USB da TV mas foi muito lento. Recepcionista da manhã permitiu carregar no computador mas também foi devagar. Playa Norte acessível após cruzar uma rua e entrar por um hotel parceiro de Na Balam. Podemos ficar na estrutura de praia mesmo após check out. Funcionários bem atenciosos no restaurante, café da manhã muito bom e robusto. Hotel fica longe do ferry, arriscamos em ir a pé com as malas e 2 crianças mas foi bem cansativo. No retorno, alugamos táxi por 165 pesos (cartão de crédito). Aliás, leve dinheiro em espécie pois muitos lugares não aceitam cartão (Brasil muito mais adiantado e moderno em relação aos meios de pagamento!) Isla Mujeres ganhou nosso coração, melhor praia do mundo para crianças e também pra quem não gosta de surfar. Água quente; rasa, limpa, cristalina, leve! Sol não arde, dia muito agradável e, se tivesse mais dinheiro, ficaríamos ao menos 2 dias lá kkkk

10

JUAN

7 de mar. de 2023

·

Hospedou-se por 1 noite

Excelente

Excelente

8

Gabriela

15 de jun. de 2026

·

Hospedou-se por 5 noites

Las habitaciones estaban muy limpias. El hotel está muy cerca de la playa, y cuenta con club de playa (camastros, restaurante). Además la playa en esa ubicación es muy bonita.

Las habitaciones estaban muy limpias. El hotel está muy cerca de la playa, y cuenta con club de playa (camastros, restaurante). Además la playa en esa ubicación es muy bonita.

10

Mariela

2 de jun. de 2026

·

Hospedou-se por 2 noites

Great place for a couple of nights, staff was very friendly.

Great place for a couple of nights, staff was very friendly.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 23:00

Antes de 12:00

Depósito de segurança

USD 50 per accommodation on arrival.

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

Tem uma pergunta?

As respostas instantâneas de IA são baseadas em informações do hotel

Preços para próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $171	19 $169
20 $169	21 $171	22 $193	23 $177	24 $177	25 $177	26 $179
27 $176	28 $179	29 $177	30 $177

outubro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.

2026-09-18: 170.69871681976318USD
2026-09-19: 168.66733177337645USD
2026-09-20: 168.66733177337645USD
2026-09-21: 170.69871681976318USD
2026-09-22: 192.88625970764159USD
2026-09-23: 177.03262499847412USD
2026-09-24: 177.03262499847412USD
2026-09-25: 177.03262499847412USD
2026-09-26: 178.9230798171997USD
2026-09-27: 176.2830114074707USD
2026-09-28: 179.30428855133056USD
2026-09-29: 177.03262499847412USD
2026-09-30: 177.03262499847412USD
2026-10-01: 174.88886009368895USD
2026-10-02: 177.03262499847412USD
2026-10-03: 177.03262499847412USD
2026-10-04: 177.03262499847412USD
2026-10-05: 181.719930039978USD
2026-10-06: 183.96134421386716USD
2026-10-07: 265.64184880676265USD
2026-10-08: 209.06841633453368USD
2026-10-09: 202.7578914337158USD
2026-10-10: 177.03262499847412USD
2026-10-11: 181.00088110809324USD
2026-10-12: 177.03262499847412USD
2026-10-13: 177.03262499847412USD
2026-10-14: 177.03262499847412USD
2026-10-15: 177.03262499847412USD
2026-10-16: 177.03262499847412USD
2026-10-17: 175.60346007232664USD
2026-10-18: 265.64184880676265USD
2026-10-19: 178.30320400848387USD
2026-10-20: 178.30320400848387USD
2026-10-21: 177.03262499847412USD
2026-10-22: 176.31804253540037USD
2026-10-23: 177.03262499847412USD
2026-10-24: 177.03262499847412USD
2026-10-25: 177.03262499847412USD
2026-10-26: 177.03262499847412USD
2026-10-27: 177.03262499847412USD
2026-10-28: 178.30320400848387USD
2026-10-29: 178.597588092041USD
2026-10-30: 191.38983501586912USD
2026-10-31: 169.84369456481932USD
2026-11-01: 177.03262499847412USD
2026-11-02: 177.03262499847412USD
2026-11-03: 177.03262499847412USD
2026-11-04: 177.03262499847412USD
2026-11-05: 177.03262499847412USD
2026-11-06: 548.4822649017334USD
2026-11-07: 335.2215158477783USD
2026-11-08: 222.3509238937378USD
2026-11-09: 227.5765873092651USD
2026-11-10: 177.03262499847412USD
2026-11-11: 177.03262499847412USD
2026-11-12: 177.03262499847412USD
2026-11-13: 329.24040615844723USD
2026-11-14: 231.67344268951413USD
2026-11-15: 177.03262499847412USD
2026-11-16: 177.03262499847412USD
2026-11-17: 177.03262499847412USD
2026-11-18: 203.8108395614624USD

Esta propriedade oferece serviço de traslado do terminal de balsas e do aeroporto (sujeito a sobretaxas). Para organizar o serviço, os hóspedes devem entrar em contato com a propriedade 48 horas antes da chegada, usando as informações fornecidas na confirmação da reserva. A recepção abre todos os dias, entre 7h e 23h. Esta propriedade não realiza check-in após o horário comercial. A recepção tem um horário de funcionamento limitado. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução.

O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.

Você será obrigado a pagar o seguinte depósito totalmente reembolsável.

Breakage deposit: USD 50 per stay

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Esta propriedade aceita cartões de crédito. Não são aceitos pagamentos em dinheiro.
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado

Até 2 crianças de até 12 anos de idade têm estadia gratuita quando ocupam o quarto dos pais ou guardiães, usando as camas existentes.
Somente hóspedes registrados podem ter acesso aos quartos.
É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.
Há possibilidade de check-in sem contato e check-out sem contato.

Taxa de traslado de/para o aeroporto: USD 120 por veículo (ida e volta)
O check-in antecipado está disponível mediante uma taxa (sujeito à disponibilidade).
Check-out tardio disponível mediante uma taxa (sujeito à disponibilidade)

A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.