El Cid Granada Hotel & Country Club

The El CID Granada is conveniently located to many attractions and great restaurants. The beach is a short walk away. The hotel staff were friendly and helpful. The on-site spa offers many services, we had excellent massages! The hotel is showing some west and tear and is being spruced up. The pool area is lovely with lots of shade, or sun - your preference. Hotels.com indicates there is an airport shuttle which is incorrect.

We stayed here for 2 weeks. There is only 1 restaurant on the property and you need reservations for dinner and if you dont call early in the morning you are not going to get them. It is not open every night either. If you want coffee before 7am you have to use the coffee pot in your room which thwy charge you for. If tou want to utilize the all inclusive buggets tou have to go to the hotel across the street. They do not provide pop or water in your room like other hotels we have stayed at. So again after 5 pm you have to walk across the street to the other hotel. If you drink alcohol the pool has limited service from 10am to 5pm. Now the staff was extremely friendly and professional. Room was clean, pool is heated and its a very quiet resort.

Staff is very nice from both hotels. Loved that the hotel are connected.

nice quiet warm relaxing

El Cid Granada was very relaxing - not crowded or loud, perfect after a long day of being out and about. Staff at the front desk was always helpful and courteous. The pool area was also pretty chill. Marvelous and beautiful heated pool, and plenty of room to relax whether in the water or on the pool deck. Plus the ability to use all the El Cid resort amenities - the pools at the Playa hotel, and the private beach just north of their marina property (a quick free shuttle & water taxi ride). The Granada is also really close to quite a few food options, as well as an OXXO and drugstores for all your needs. Definitely would stay here again with my family

Lo que no me gustó es que en el hotel cid granada no hay barras abiertas más que hasta las 6 de la tarde se y tiene que cruzar al otro hotel para poder hacer uso del servicio, que el hotel no está a pie de playa

Staff was nice. Thought there would be more amenities, and you have to pay for your own wifi

I liked that you have access to all 3 hotels with the all inclusive. The hotel is a bit outdated.

No llevé carro, así que no utilicé estacionamiento, me gustó que se pudiera usar las amenidades de los otros Cid así que siempre hay entretenimiento, comida y diversión para un viaje familiar con niños pequeños (fui yo y mis dos hijos)

Typical El Cid property, the people make all the difference. Water, coffee, internet in the room are all extra charges, figuring out dining and drink options takes a couple of days. But the staffs attitudes help get over it. The Granada is a nice option for a quieter stay. Thanks el patio staff and the Castillo bar servers.

Hotel viejo, personal te acosa para sacarte propina, de otra manera No Funciona NADA, El hotel no vale lo que cobra, desde que te registras comienzan los problemas por todo, desde recepción hasta los guardias y meseros, colchones duros, almohadas demasiado grandes y duras, te quieren cobrar todo, desde internet parking, y el ACOSO del personal es Increíble, parece que estás en la habana cuba. Los empleados te CAUSAN ACTOS DE MOLESTIA PARA OBLIGARTE A QUE LES DES DINERO, bebidas mal preparadas, la comida buffet SIN sabor PREOARADA CON INGREDIENTES BARATOS, y de Baja Calidad, el guardia del estacionamiento nos amenazo con “SI NO ME DAN PROPINA ALGO LE PUEDE pasar A SU AUTO, fue una experiencia HORRIBLE, JAMAS REGRESAREMOS, el Hotel el CID, es PURA FAMA Y ESTAFA y además Baños Sucios con pelos

Disfruté mucho mi estancia!!! En esta ocasión fuimos en un viaje de amigas, aunque también he ido en el pasado con mi familia e igualmente lo hemosn disfrutado bastante, es un lugar muy agradable. El hotel es muy hermoso, pesé a ser uno de los más antiguos de la zona, las instalaciones son muy buenas. Nosotras reservamos en Granada, pero estaba en mantenimiento así que nos enviaron a Castilla, sin costos adicionales, tuvimos una vista hermosa de la alberca y vista parcial al mar, el clima no fue el mejor, pero eso ya no depende de ellos (eviten visitar Mazatlán en febrero, ya que hace mucho frío y nos contaron que cada año es así) El personal fue súper amable, atent@ y servicial. Las piscinas son hermosas, aunque en mi estancia solo una estaba "templada" (para mí gusto aún así se sentía algo fría, pero insisto el clima no ayudaba). Las camas son súper cómodas, yo soy algo delicada con ese tema, pero la verdad no batalle nada para dormir y descansar perfectamente. No dan cobertores adicionales, pero puedes pedir más y te los llevan sin problemas. Los espectáculos son de muy buena calidad y la comida, wow! Es deliciosa!! Y muy variada. El único detalle fue la limpieza de nuestro cuarto, ya que, desde nuestra llegada el baño no se veía, ni olía del todo limpio, el resto de la experiencia fue asombrosa, tienen varias actividades de día y de noche así que no necesitas salir para divertirte. Definitivamente volveré, aunque no en febrero. Pd. La app no me dejó subir fotos

The staff is very friendly and fast to help with anything you need. The rooms are clean.the location is good for walking around to stores and restaurants. There’s a grocery store close by. I recommend getting the all inclusive if you want yo eat there and see the shows an the el cid Castillo beach side otherwise eating gets expensive.

Que triste que una cadena de hoteles tan emblemática en mazatlán como el cid esté en estas pésimas condiciones las habitaciones sucias las instalaciones destruidas y muy mal servicio. El colmo de todo fue que nos cobraron 500 pesos extra por el uso de instalaciones, que absurdo y que decepción. No vayan por favor.

We stayed here for 2 weeks. There is only 1 restaurant on the property and you need reservations for dinner and if you dont call early in the morning you are not going to get them. It is not open every night either. If you want coffee before 7am you have to use the coffee pot in your room which thwy charge you for. If tou want to utilize the all inclusive buggets tou have to go to the hotel across the street. They do not provide pop or water in your room like other hotels we have stayed at. So again after 5 pm you have to walk across the street to the other hotel. If you drink alcohol the pool has limited service from 10am to 5pm. Now the staff was extremely friendly and professional. Room was clean, pool is heated and its a very quiet resort.

El hotel es bastante bueno, está limpido y buen cuidado, pero la comida la verdad está bastante mala, especialmente que está fría, no vale la pena un todo incluido

Tuvimos que pedir papel sanitario porque no lo reponían en el area de alberca se tardaban en atenderte con las bebidas

I do love El Cid, I have been here more then once. Both other two times, we stayed at the Marina. The difference was noticed from service with Granada vs Marina. We got the all inclusive package, but it ended up not being fully inclusive there were things that we still needed to pay for that were not included like we had anticipated, so that was a bit frustrating and at the front desk at check in they also did not mention this to us, or try to get us a better wristband. Overall, the staff are amazing, very friendly and courteous. Always welcoming. It is nice to have access to more then one resort stuff and the selection of restaurants is great from japanese, thai, mexican, italian, steakhouse, and more. So the variety is great there. Everything is clean, Granada is the older of the El Cid resorts. But we had an amazing time and it was good. Didn't like that people went to the beach early in the morning and reserved chairs with towels and left for hours, there should be rules when it comes to reserving chairs so that there are enough for everyone to enjoy shade as well during the day. Sharing is caring! We will be back, :)

Es un hotel ya con sus habitaciones “Deterioradas, el clima no funcionaba, la primer noche horrible, al segundo día pedí que me cambiaran de habitación y lo hicieron pero a una de menor Gama por así decirlo. En el tercer piso estaba muy bien con Frigobar, cocina, toallas , batas, pantuflas del hotel pero en el segundo piso pues…. Ya no fue lo mismo. Tienes que caminar hasta el Cid Castilla para poder desayunar comer y cenar.

Staff were awesome, the place is a little dated, but otherwise clean and bright.

We liked the location and the access to the beach across the street. We liked that the room was quiet and the shower worked so easily! And the staff were very helpful and nice. All in all, a convenient place to get to restaurants and other activities. Thank you!!

El hotel ya es muy viejo. Creo que ese complejo hotelero ya requiere su remodelación

Location is good, close to beach and connected to another cid hotel. The other cid hotel that is connected to it is much nicer

The Granada is inexpensive, nice but dated. Been staying at El Cid for years. I made this reservation for a friend. El cid as a whole is nice, safe and easy to get around.

It's in a good location. The on-site Italian restaurant is very good. The hotel is dated, and the room we ended up in felt like they'd saved it for Expedia customers, and not in a good way. It was ground level, faced the road, and the HVAC equipment outside sounded like a jet engine taking off at regular intervals. The breakfast buffet staff is friendly, but it's very overpriced for what it is. This has the potential to be a great property again, but it's going to take serious effort.

Es un hotel ya con sus habitaciones “Deterioradas, el clima no funcionaba, la primer noche horrible, al segundo día pedí que me cambiaran de habitación y lo hicieron pero a una de menor Gama por así decirlo. En el tercer piso estaba muy bien con Frigobar, cocina, toallas , batas, pantuflas del hotel pero en el segundo piso pues…. Ya no fue lo mismo. Tienes que caminar hasta el Cid Castilla para poder desayunar comer y cenar.

La comida me pareció buena y la cama muy cómoda.

me gusto el servicio al cliente y las instalaciones muy cómodas, lo que no me gusto me dieron una habitación muy retirada

Staff were awesome, the place is a little dated, but otherwise clean and bright.

We had a room by the entrance for the staff to bring supply's in. It was noisy with trolleys early in the am. We were locked out of our room 3 times due to problems with door mechanism. Otherwise everything else was ok with some very helpful and friendly staff.

We liked the location and the access to the beach across the street. We liked that the room was quiet and the shower worked so easily! And the staff were very helpful and nice. All in all, a convenient place to get to restaurants and other activities. Thank you!!

Hotel viejo, personal te acosa para sacarte propina, de otra manera No Funciona NADA, El hotel no vale lo que cobra, desde que te registras comienzan los problemas por todo, desde recepción hasta los guardias y meseros, colchones duros, almohadas demasiado grandes y duras, te quieren cobrar todo, desde internet parking, y el ACOSO del personal es Increíble, parece que estás en la habana cuba. Los empleados te CAUSAN ACTOS DE MOLESTIA PARA OBLIGARTE A QUE LES DES DINERO, bebidas mal preparadas, la comida buffet SIN sabor PREOARADA CON INGREDIENTES BARATOS, y de Baja Calidad, el guardia del estacionamiento nos amenazo con “SI NO ME DAN PROPINA ALGO LE PUEDE pasar A SU AUTO, fue una experiencia HORRIBLE, JAMAS REGRESAREMOS, el Hotel el CID, es PURA FAMA Y ESTAFA y además Baños Sucios con pelos

Liked every aspect of my stay! A special thanks to the entire staff. They are the best!

Tuvimos que pedir papel sanitario porque no lo reponían en el area de alberca se tardaban en atenderte con las bebidas

I do love El Cid, I have been here more then once. Both other two times, we stayed at the Marina. The difference was noticed from service with Granada vs Marina. We got the all inclusive package, but it ended up not being fully inclusive there were things that we still needed to pay for that were not included like we had anticipated, so that was a bit frustrating and at the front desk at check in they also did not mention this to us, or try to get us a better wristband. Overall, the staff are amazing, very friendly and courteous. Always welcoming. It is nice to have access to more then one resort stuff and the selection of restaurants is great from japanese, thai, mexican, italian, steakhouse, and more. So the variety is great there. Everything is clean, Granada is the older of the El Cid resorts. But we had an amazing time and it was good. Didn't like that people went to the beach early in the morning and reserved chairs with towels and left for hours, there should be rules when it comes to reserving chairs so that there are enough for everyone to enjoy shade as well during the day. Sharing is caring! We will be back, :)

En general me gusta la propiedad y el complejo de hoteles el cid, tal como lo solicité nos proporcionaron habitaciones contiguas, lo cual fue mi conveniente para estar al pendiente de mi padre adulto mayor en silla de ruedas, el único inconveniente fue con los meseros del snack bar del hotel, a nuestra llegada alrededor de las 3 de la tarde quisimos ordenar un snack para esperar a la cena y no nos permitieron mover la mesa a la sombra, nos dijeron si quieren ordenar será en ese lugar, imaginen con temperatura superior a los 40 grados y en el sol, ¿Están locos o que? sin embargo en el bar la conchita de castilla super amables, al día siguiente tuvimos otro incidente con otro mesero del mismo snack de granada, por favor denles un curso intensivo de atención al cliente, fueron groseros. Que los meseros de castilla que son super amables les den ese curso, les urge. La cena en el patio y alcázar excelentes, muy recomendables. Mi otro comentario es que quedamos my lejos de elevador, deben considerar a las personas en sillas de ruedas y ofrecer las habitaciones más cercanas. Nos encanta Mazatlán.

Excelente servicio

Las instalaciones excelentes, la limpieza y el servicio muy bien, sólo tuvimos un inconveniente en el restaurante "El Patio" hay te tratan muy mal, te hacen caras y hacen mucha discriminación, porque junto con nosotros entraron unos extranjeros y a ellos los llenaban de atenciones y nós teníamos que estar buscando al personal para que nos pudieran acercar una cuchara, un tenedor, la verdad preferiríamos caminar hasta el restaurante "La Pérgola" porque hay la atención era muy buena.

Staff friendly

Staff were awesome, the place is a little dated, but otherwise clean and bright.

We liked the location and the access to the beach across the street. We liked that the room was quiet and the shower worked so easily! And the staff were very helpful and nice. All in all, a convenient place to get to restaurants and other activities. Thank you!!

Location is good, close to beach and connected to another cid hotel. The other cid hotel that is connected to it is much nicer

The staff is very friendly and fast to help with anything you need. The rooms are clean.the location is good for walking around to stores and restaurants. There’s a grocery store close by. I recommend getting the all inclusive if you want yo eat there and see the shows an the el cid Castillo beach side otherwise eating gets expensive.

The El CID Granada is conveniently located to many attractions and great restaurants. The beach is a short walk away. The hotel staff were friendly and helpful. The on-site spa offers many services, we had excellent massages! The hotel is showing some west and tear and is being spruced up. The pool area is lovely with lots of shade, or sun - your preference. Hotels.com indicates there is an airport shuttle which is incorrect.

We stayed here for 2 weeks. There is only 1 restaurant on the property and you need reservations for dinner and if you dont call early in the morning you are not going to get them. It is not open every night either. If you want coffee before 7am you have to use the coffee pot in your room which thwy charge you for. If tou want to utilize the all inclusive buggets tou have to go to the hotel across the street. They do not provide pop or water in your room like other hotels we have stayed at. So again after 5 pm you have to walk across the street to the other hotel. If you drink alcohol the pool has limited service from 10am to 5pm. Now the staff was extremely friendly and professional. Room was clean, pool is heated and its a very quiet resort.

nice quiet warm relaxing

El Cid Granada was very relaxing - not crowded or loud, perfect after a long day of being out and about. Staff at the front desk was always helpful and courteous. The pool area was also pretty chill. Marvelous and beautiful heated pool, and plenty of room to relax whether in the water or on the pool deck. Plus the ability to use all the El Cid resort amenities - the pools at the Playa hotel, and the private beach just north of their marina property (a quick free shuttle & water taxi ride). The Granada is also really close to quite a few food options, as well as an OXXO and drugstores for all your needs. Definitely would stay here again with my family

Lo que no me gustó es que en el hotel cid granada no hay barras abiertas más que hasta las 6 de la tarde se y tiene que cruzar al otro hotel para poder hacer uso del servicio, que el hotel no está a pie de playa

It's in a good location. The on-site Italian restaurant is very good. The hotel is dated, and the room we ended up in felt like they'd saved it for Expedia customers, and not in a good way. It was ground level, faced the road, and the HVAC equipment outside sounded like a jet engine taking off at regular intervals. The breakfast buffet staff is friendly, but it's very overpriced for what it is. This has the potential to be a great property again, but it's going to take serious effort.

Typical El Cid property, the people make all the difference. Water, coffee, internet in the room are all extra charges, figuring out dining and drink options takes a couple of days. But the staffs attitudes help get over it. The Granada is a nice option for a quieter stay. Thanks el patio staff and the Castillo bar servers.

Limited drink and food options

Disfruté mucho mi estancia!!! En esta ocasión fuimos en un viaje de amigas, aunque también he ido en el pasado con mi familia e igualmente lo hemosn disfrutado bastante, es un lugar muy agradable. El hotel es muy hermoso, pesé a ser uno de los más antiguos de la zona, las instalaciones son muy buenas. Nosotras reservamos en Granada, pero estaba en mantenimiento así que nos enviaron a Castilla, sin costos adicionales, tuvimos una vista hermosa de la alberca y vista parcial al mar, el clima no fue el mejor, pero eso ya no depende de ellos (eviten visitar Mazatlán en febrero, ya que hace mucho frío y nos contaron que cada año es así) El personal fue súper amable, atent@ y servicial. Las piscinas son hermosas, aunque en mi estancia solo una estaba "templada" (para mí gusto aún así se sentía algo fría, pero insisto el clima no ayudaba). Las camas son súper cómodas, yo soy algo delicada con ese tema, pero la verdad no batalle nada para dormir y descansar perfectamente. No dan cobertores adicionales, pero puedes pedir más y te los llevan sin problemas. Los espectáculos son de muy buena calidad y la comida, wow! Es deliciosa!! Y muy variada. El único detalle fue la limpieza de nuestro cuarto, ya que, desde nuestra llegada el baño no se veía, ni olía del todo limpio, el resto de la experiencia fue asombrosa, tienen varias actividades de día y de noche así que no necesitas salir para divertirte. Definitivamente volveré, aunque no en febrero. Pd. La app no me dejó subir fotos

We stayed here for 2 weeks. There is only 1 restaurant on the property and you need reservations for dinner and if you dont call early in the morning you are not going to get them. It is not open every night either. If you want coffee before 7am you have to use the coffee pot in your room which thwy charge you for. If tou want to utilize the all inclusive buggets tou have to go to the hotel across the street. They do not provide pop or water in your room like other hotels we have stayed at. So again after 5 pm you have to walk across the street to the other hotel. If you drink alcohol the pool has limited service from 10am to 5pm. Now the staff was extremely friendly and professional. Room was clean, pool is heated and its a very quiet resort.

Overall excellent experience. Buffet food could have been hotter but lots of good choices. Staff and service above expectations. Bravo!!!

El hotel es bastante bueno, está limpido y buen cuidado, pero la comida la verdad está bastante mala, especialmente que está fría, no vale la pena un todo incluido

There was a group of 8 people that stayed at this hotel. 3 of our group got really sick with food poisoning. We really didnt eat out of the hotel so we got sick from the food they served. My spouse ended in the hospital due to the food poisoning. Do not recommend.

Lo que no me gustó es que en el hotel cid granada no hay barras abiertas más que hasta las 6 de la tarde se y tiene que cruzar al otro hotel para poder hacer uso del servicio, que el hotel no está a pie de playa

It's in a good location. The on-site Italian restaurant is very good. The hotel is dated, and the room we ended up in felt like they'd saved it for Expedia customers, and not in a good way. It was ground level, faced the road, and the HVAC equipment outside sounded like a jet engine taking off at regular intervals. The breakfast buffet staff is friendly, but it's very overpriced for what it is. This has the potential to be a great property again, but it's going to take serious effort.

La comida me pareció buena y la cama muy cómoda.

Typical El Cid property, the people make all the difference. Water, coffee, internet in the room are all extra charges, figuring out dining and drink options takes a couple of days. But the staffs attitudes help get over it. The Granada is a nice option for a quieter stay. Thanks el patio staff and the Castillo bar servers.