Name: Park Inn by Radisson Toronto-Markham
Address: 555 Cochrane Drive, Markham, Canada, Markham, Ontario, CA
Price range: $63–$137 per night
Rating: 7.05

What guests think

At Park Inn by Radisson Toronto-Markham, travellers repeatedly note a convenient highway location and fair prices, balanced against dated interiors, stained hallway carpets, and an aging pool and sauna area that sometimes feels poorly maintained or temporarily unavailable.

Many guests find staff friendly and check-in easy, though there are recurring reports of slow responses, unhelpful interactions, and inconsistent problem resolution. Rooms are generally serviceable but dated, with mixed bed comfort, noticeable noise between rooms, and frequent maintenance issues like loud HVAC, weak or inconsistent hot water, and worn fixtures. Cleanliness feedback is mixed: several mention clean rooms, yet many cite stained carpets, musty or smoke odours, bathroom mildew, and uneven housekeeping. Expect basic comfort and value over polish.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, hot tub and sauna are popular, but many reviews note the area is dated or dirty, with strong chemicals or poor ventilation, occasional closures, and kids’ swim classes limiting access. Free parking is ample; elevators are sometimes slow or out of service.

Related guest reviews

2

Johnson

Nov 18, 2025

·

Stayed 2 nights

Elevators wasn't working and we had an elderly women with us. It wasn't a pleasent stay.

8

Andrea

Jan 15, 2026

·

Stayed 1 night

I enjoyed the pool, the hot tub, the room, everything was wonderful.

4

Janarthan

Aug 1, 2025

·

Stayed 5 nights

I chose Park Inn at 555 Park Inn, Markham because it was close to work and had a swimming pool. Unfortunately this hotel rents out their swimming pool out and conducts children swimming classes (non-guests). They use the emergency door of the facility allowing the parents and children to come in and out. Felt really uncomfortable and unsafe to be freely allowing people in and out like that. I stayed for a week and all three times they had parents and children (about 15-20 kids) and 2 instructors take over the entire facility. Unfortunate to have found this out after booking and coming here - no notice, no ads, no signage. Hotel staff was dismissive when it was brought up to their attention. Paying guest should never be going through this especially without letting guests know before hand.

4

Keith

Feb 22, 2026

·

Stayed 2 nights

I chose this hotel specifically for the pool, hot tub, and sauna. I wasn’t able to enjoy those amenities due to poor air circulation. Molded/caving in ceilings at one entrance way to pool area, condensation leaking from another entrance way. By far worse part of my stay, definitely wouldn’t recommend.

8

Sherrie

Nov 30, 2025

·

Stayed 1 night

We enjoyed our stay. The room and facilities were clean though somewhat outdated. The pool and spa were very relaxing and the temperature was perfect. The onsite independently owned restaurant was excellent. If you are looking for comfort and good value. This is the place.

8

WING HUNG

Aug 14, 2025

·

Stayed 7 nights

The hotel is a little bit old and the facilities are old. Some of the toilet facilities are lack of maintenance . The only elevator was under maintenance for few days during our stay.

8

Jessi

Oct 9, 2025

·

Stayed 1 night

Internet was good, room was clean and comfortable. Restaurant was not the best food but reasonably priced. Parking was convenient. Pool looks a little dated but was clean and nice. Hot tub could have been cleaner, I wouldn’t call it gross - just not pristine. Good value for price point.

4

Daniyal

Nov 14, 2025

·

Stayed 2 nights

The toilet didnt flush properly and required flushing twice. The elevator stopped working after 11 at night. The old gentlmen at the desk rather than dealing with concerns told me the stairs are over there. There was a punch indentation in the wall in my room. The hottub water didnt look very clean and you see hair and other debri in it.

6

Viktoriia

Jul 8, 2025

·

Stayed 6 nights

We overall had a very pleasant experience. The hotel offers some truly convenient and thoughtful amenities that made our stay enjoyable and relaxing. What We Loved: Guest laundry facilities were a huge plus, especially for a longer stay. The mini store on-site was super handy for grabbing snacks and essentials. Having a restaurant right on the premises made meals simple and stress-free. The pool temperature was perfect, and we really appreciated the hot tub and sauna – a great way to unwind. The beds and pillows were exceptionally soft and comfortable – we slept very well. Surprisingly high-quality shampoo, conditioner, and body lotion. Plenty of free parking spots, which is rare and very appreciated in Toronto. The internet was fast and reliable, which was important for both leisure and work. What Could Be Better: The facility is overdue for renovations – especially in the hallways and common areas. Carpets in the halls were visibly dirty, and some of the furniture and walls could use a deep cleaning or replacement. We had to request extra towels twice – a minor inconvenience, but notable. As three women with long hair, we found the mini shampoo and conditioner bottles insufficient. Full-size options (or at least larger quantities) would be much more practical for guests like us. Final Thoughts: Despite some cosmetic and housekeeping issues, we found this hotel to be a comfortable and well-equipped place to stay.

6

Lucy

Oct 24, 2025

·

Stayed 4 nights

Loved the pool, hot tub and sauna

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AI-generated summary based on recent guest reviews

Cleanliness

Mixed feedback: while some rooms are reported clean, many reviews cite stained and smelly carpets, bathroom mildew, lingering smoke or musty odours, pests or hair found, and inconsistent or missed housekeeping.

Related guest reviews

10

MIKE

Nov 1, 2025

·

Stayed 1 night

Spotless

6

bernard

Oct 10, 2025

·

Stayed 3 nights

the hallway and the bathroom need to clean better, mold and stain all over the bath yub and the shower stall

4

Mark

Oct 9, 2025

·

Stayed 2 nights

The hotel is very run down- dirty carpet throughout with visible mold. Heavy use of chemicals and scents to mask the mold and other odours. My shower head was broken, no alarm clock in the room. The place really needs a renovation. Overall, just not a great stay.

2

Kohl

Sep 11, 2025

·

Stayed 2 nights

Unfortunately my room had the scent of stale tobacco smoke, as it had clearly been a smoking room in a previous life. The room was tired, behind and furniture was filthy and I have tea towels at home larger than their bath towels. The dirty, skin flakes and hair just beneath the headboard of the bed was revolting. Staff seemed pretty aware of the low standards.

2

Azim

Nov 3, 2025

·

Stayed 3 nights

Hallway have bad smell and 3 nights we stay but nobody clean our room and never changed sheets and towel

4

Nathaniel

Oct 31, 2025

·

Stayed 1 night

The rooms were absolutely disgusting and smelled bad, I had the staff move my room once and it wasn’t much better. Never staying again.

6

Maarit

Nov 24, 2025

·

Stayed 3 nights

Sink in room leaks onto towels and has been leaking for a long time as there is water damage in cabinet, shower floor tile broken at drain, mold in shower. Hallway dirty stained carpets, odd smell in hallway. Restaurant service poor -served dirty water glasses (had food remnants in them), they were serving a private party and we were told it will take a long time to be served. We left due to conditions of water glasses.

4

Zahra

Nov 30, 2025

·

Stayed 2 nights

The staff were very friendly, but the hotel could use some attention. Nobody made up our room during our 2 night stay and the carpets in the room were pretty disgusting.

4

Eleanor

Nov 30, 2025

·

Stayed 1 night

Everything seemed fine at first but when I got out of the shower there were 2 either cockroachs or beetles crawling along the floor and scared me as I got out of the shower. I was very disgusted and didn't stay the night. I check out right after and let the front desk know. I will not be booking a room at the hotel ever again.

6

Thanhtrieudavid

Sep 6, 2025

·

Stayed 1 night

Staff greeted us and was speedy. The room was prepared and chilled before our check in, but the bathroom shower area didn’t appear to be cleaned. There was some mold growing on the caulking. It’s older than the pictures lead you to believe. Personally, I would stay here again.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated and show wear; bed comfort varies, noise carries between rooms, and maintenance issues like loud HVAC, finicky hot water, and aging fixtures are reported. Wi‑Fi quality is mixed and TVs are basic.

Related guest reviews

8

Melanie

Oct 8, 2025

·

Stayed 2 nights

Rooms were dated, pull out couch was not comfortable and limited bedding. Hotel was affordable and main bed was comfy. Dated but relatively clean.

8

Christophe

Aug 10, 2025

·

Stayed 2 nights

The hallway carpet is full of stains and really needs to be replaced. Room 335: The electrical outlets need to be checked and repair and the sink clogs easily.

6

Robbie

May 7, 2025

·

Stayed 1 night

Our past experiences have been good but the past few times the rooms we have been assigned have had things broken and not working. This last time the thermostat would not engage the heat in our room. There was also an odor in the hallway carpet (hallway to left of reception) that is not at all appealing. I think the management of this property can do better.

6

debbie

Jan 11, 2026

·

Stayed 1 night

The shower water doesn't gets hot well, but all is good

6

Mordecai

Nov 16, 2025

·

Stayed 2 nights

A reasonable option for an inexpensive room. Noise travels between rooms often.

8

Koon

Jan 19, 2026

·

Stayed 3 nights

Hotel room needs some renovation and upgrade. Other than that the location and service is good.

8

Joanne

Sep 16, 2025

·

Stayed 3 nights

Location is great to what we needed. The room does not feel clean. The carpet looks dirty. Tv remote did not work. Not a smart tv. WiFi is pretty slow.

6

violeta

Sep 2, 2024

·

Stayed 2 nights

The AC was so loud. The room smells bad. It’s probably from the carpet.

6

Clare

Jan 4, 2026

·

Stayed 1 night

Very hard bed.

6

Chris

Oct 4, 2025

·

Stayed 1 night

Decent hotel for a decent price but the AC was very loud and the pillows are the most uncomfortable pillows I’ve ever had in a hotel.

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Service

Many mention friendly, accommodating staff and smooth check‑in. However, there are recurring complaints about slow or unhelpful responses, refund or early check‑in disputes, and limited follow‑through on issues.

Related guest reviews

2

Patrick

Aug 25, 2025

·

Stayed 1 night

Bad experience with this hotel, the person at the front desk on the call claim to be the manager. Their management don't reply to emails nor follow up with customers. I booked this hotel on 12 August to check in on 16th August, 5 minutes after paying, I realized that it was far from the venue i was attending an event, I called in to cancel and request a refund since i couldn't do it on their online platform. They referred me to hotels.com; when I called them, they called the hotel and we were told to wait between 24 to 72 hours for the refund to be processed. On 17th August i got an email that they couldn't refund anything, when i asked why, hotels.com told me the are still waiting for the hotel manager to reply to their email. I called the hotel again on 19th and all they told me was we can't refund you and you can't take us anywhere. I can't believe this is happening in Canada. I can't recommend this hotel to anyone. The worst customer service ever. Park Inn by Radisson Toronto-Markham not to be trusted.

6

laihan

Nov 20, 2025

·

Stayed 2 nights

Elevator broken and front counter representative saw you coming in and ignore you. just let you stand there waiting for the elevator without any sign. Front counter staff never said Hi and good morning. not friendly at all. Property is old but consider clean.

4

Mohammed Fesbin

Oct 11, 2025

·

Stayed 3 nights

One of the staff who worked in the reception wasnt much helpful when I tried to enquire about early checkin. I came with an infant and I flew from BC to Ontario, I was wondering if I can checkin early and I mentioned I am willing to pay extra if its available, he was rude to me and wasnt helpful

10

Ted

Dec 20, 2025

·

Stayed 1 night

The staff were wonderful and most accommodating. The room was clean and well set up. Small suggestion, in the handicapped rooms you may want to install higher toilets.

10

Daqing

Oct 18, 2025

·

Stayed 3 nights

Good price, good location and staff are very nice, I mostly recommended to stay at Park Inn by Radisson Toronto-Markham! Hardeep, Leakana did great job for me,I’d like to say thanks to them!

2

Miriam

Jan 25, 2025

·

Stayed 3 nights

Staff were rude beyond rude to the point they made me cry

8

Phyllis

Apr 15, 2025

·

Stayed 2 nights

This is the second time staying at this hotel. The staff are friendly and helpful. Ther

2

Ashley

Apr 14, 2025

·

Stayed 2 nights

Our room stunk like smoke when we arrived and it was unsanitary and extremely dirty. The beds and pillows were uncomfortable and had the worst sleep and woke up in pain. Hotel staff were not very helpful or friendly. They lacked a customer service attitude and approach, showing no initiative which made the stay even more stressful and unpleasant. We wanted to badly leave and get a refund for our 2nd night stay because it was that bad, but the manger refused to grant us this. We tried to get Expedia to help but they couldn’t due to the manager there that wasn’t even at the hotel when we filed a complaint. We couldn’t afford to loose that money so we stayed. Instead, the manager gave us a new room that was cleaner but the main light source did not work when we discovered at night. the bedding in this room was a bit better than our last room. The pool area was old and had rusty stairs and the hot tub looked dirty. The breakfast the next day was not the greatest. the potatoes were cold and hard as if they were cooked earlier. we found expired condiments, dusty tables and glasses. I was shocked by the entire service and quality of this hotel. I would say this is a 2 star experience. based on my experience and this review, I hope that the operations and quality here improve because I don’t understand how this can happen in a hospitality industry and a Radisson hotel. Do better and renovate this poor facility.

10

Helena

Dec 12, 2024

·

Stayed 1 night

Nicest 24/7 staff available at the front desk. Front desk people never leave and they are super helpful and friendly!

8

Brittany

Nov 7, 2025

·

Stayed 3 nights

The hallways were pretty dark and a bit spooky for a woman staying alone, maybe some better lighting would be nice. The bedding was also quite thin, but front desk brought me up additional blankets and was much better. The room was nice! Nice shower, and was pretty quiet. The staff are great. They checked in with me to see how my stay was going, and were super attentive. Would definitely stay here again!

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Location

Convenient for drivers near Highways 404 and 407 and a short drive to restaurants and shopping. Several note the area feels industrial and not very walkable.

Related guest reviews

10

Grant E

Jan 29, 2025

·

Stayed 1 night

Comfortable and Clean,Reasonable and Fair Price.Good location for business in Markham.

6

Sui

Sep 26, 2025

·

Stayed 3 nights

Shops near by convenient.

8

Christopher

Oct 24, 2025

·

Stayed 3 nights

It was clean and quiet, parking is safe and the location is close to highway 407

10

Lina

Nov 27, 2025

·

Stayed 3 nights

I will come back, good price goog location

6

Than

Dec 11, 2024

·

Stayed 1 night

This hotel is tucked away in what seems to be an industrial area. The hotel is out dated. The hall way carpets leading to the rooms definitely need a wash. The hall ways are not welcoming at all feeling like you are walking through an office building. The hotel is a non smoking building which had the obvious smell of cigarette and weed smoke. The room was basic and clean. The washroom appearance was not terrible except for the obvious mould running along the bottom between the tiles and glass shower. Mould inside the shower shelf. The sink was clogged so you had to quickly shut off the water for it to drain. The bed was not the most comfortable. Front desk staff was pleasant to deal with. Room service for extra towels took a reminder call after waiting almost 45mins. Keep in mind if you check out on a sunday around 11am the restaurant is closed for breakfast or lunch. Would we stay again? Would we recommend? NO not based on the price per stay

8

Sherry Ann

Nov 18, 2025

·

Stayed 3 nights

Clean, quiet hotel. Near highways and restaurants.

2

yongqing

Sep 9, 2025

·

Stayed 3 nights

This is a rundown, worn out property in the middle of an industrial area. No shopping place nearby, and only one on site restaurant (breakfast not included). Small rooms with low ceiling, narrow corridor, noisy, and smelly. Although rooms available throughout the morning, all check in started at 3pm, quite crowed at the moment. Staff are not very helpful either. Overall, very disappointed experience. Hope the management pay attention to the issues, and improve it soon. Best wishes.

8

Johnson

Jun 25, 2025

·

Stayed 2 nights

It's close to a lot of places that i need to go or visit.

8

YANYING

Jul 28, 2025

·

Stayed 3 nights

no restaurant near

10

ALAN YULUN

Sep 28, 2025

·

Stayed 1 night

Very quiet, but close to big street. T&T super market is just 2 km away, and several restaurants near by.

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Dining

On‑site restaurant feedback is inconsistent: some praise good value and service, while others report poor food or service, occasional closures or renovations, no alcohol licence, and breakfast typically not included.

Related guest reviews

6

Brett

Aug 6, 2025

·

Stayed 1 night

Generally the hotel experience was okay, the facility is a bit tired & the restaurant has no liquor licence,so if you want a beer or glass of wine with dinner you’re out of luck.

8

Sherri

Nov 23, 2025

·

Stayed 1 night

Clean room. Staff great to deal with. Only couple of things. Heat was so hard to keep comfortable. Hot then blew cold air. Pillow were small for king bed and asked for extra. Our experience with Sam at the bar/grill was great.make sure you visit Sam. So nice to have a place with decent prices within the hotel.

8

Barbara

Sep 16, 2024

·

Stayed 2 nights

All good except for the onsite restaurant.

8

Sherrie

Nov 30, 2025

·

Stayed 1 night

We enjoyed our stay. The room and facilities were clean though somewhat outdated. The pool and spa were very relaxing and the temperature was perfect. The onsite independently owned restaurant was excellent. If you are looking for comfort and good value. This is the place.

8

Chantale

Jul 14, 2025

·

Stayed 1 night

On a apprécié la piscine et le spa. Bon restaurant et très tranquille. Le matelas était un peu trop ferme à mon goût. Le personnel a répondu à nos demandes rapidement

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8

Antoinette

Jan 1, 2025

·

Stayed 1 night

Paid for breakfast because it is not included with the price even a little bit too high. More expensive than other hotels in this area with breakfast included.

6

Maarit

Nov 24, 2025

·

Stayed 3 nights

Sink in room leaks onto towels and has been leaking for a long time as there is water damage in cabinet, shower floor tile broken at drain, mold in shower. Hallway dirty stained carpets, odd smell in hallway. Restaurant service poor -served dirty water glasses (had food remnants in them), they were serving a private party and we were told it will take a long time to be served. We left due to conditions of water glasses.

6

Viktoriia

Jul 8, 2025

·

Stayed 6 nights

We overall had a very pleasant experience. The hotel offers some truly convenient and thoughtful amenities that made our stay enjoyable and relaxing. What We Loved: Guest laundry facilities were a huge plus, especially for a longer stay. The mini store on-site was super handy for grabbing snacks and essentials. Having a restaurant right on the premises made meals simple and stress-free. The pool temperature was perfect, and we really appreciated the hot tub and sauna – a great way to unwind. The beds and pillows were exceptionally soft and comfortable – we slept very well. Surprisingly high-quality shampoo, conditioner, and body lotion. Plenty of free parking spots, which is rare and very appreciated in Toronto. The internet was fast and reliable, which was important for both leisure and work. What Could Be Better: The facility is overdue for renovations – especially in the hallways and common areas. Carpets in the halls were visibly dirty, and some of the furniture and walls could use a deep cleaning or replacement. We had to request extra towels twice – a minor inconvenience, but notable. As three women with long hair, we found the mini shampoo and conditioner bottles insufficient. Full-size options (or at least larger quantities) would be much more practical for guests like us. Final Thoughts: Despite some cosmetic and housekeeping issues, we found this hotel to be a comfortable and well-equipped place to stay.

10

Imran

Aug 27, 2025

·

Stayed 2 nights

Had a wonderful stay here. Staff was warm and friendly, and the room was clean. Hotel was also very affordable. On-site restaurant is also very convenient. Can't ask for more than this. Highly recommended!

8

Deborah

Jul 21, 2025

·

Stayed 6 nights

The front desk staff were polite and helpful. The restaurant was under renovations, although saying open, no real staff around to take orders, no air conditioning so extremely hot in the dining area

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AI-generated summary based on recent guest reviews

Month	Average price
January	$69
February	$75
March	$103
April	$104
May	$115
June	$129
July	$117
August	$115
September	$105
October	$93
November	$81
December	$73

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $137	17 $94	18 $121	19 $136
20 $73	21 $110	22 $109	23 $110	24 $121	25 $121	26 $121
27 $78	28 $78	29 $78	30 $80

Su	Mo	Tu	We	Th	Fr	Sa
				1 $73	2 $89	3 $89
4 $63	5 $73	6 $73	7 $73	8 $84	9 $121	10 $121
11 $63	12 $68	13 $68	14 $68	15 $68	16 $89	17 $90
18 $63	19 $74	20 $74	21 $74	22 $74	23 $81	24 $89
25 $69	26 $73	27 $74	28 $74	29 $74	30 $78	31 $79

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Monthly average prices

About this property

Location

Room options

Room, 2 Double Beds

Room, 1 Queen Bed, Accessible

Studio Suite, 1 King Bed

Room, 1 King Bed

Room, 1 Queen Bed

Room, 2 Queen Beds

Room, 1 Queen Bed with Sofa Bed

Guest reviews

Good

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Park Inn by Radisson Toronto-Markham

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