Is parking available at the property?

Parking is available on-site, with both self-parking and valet options. Self-parking incurs a fee of CAD 33 per night, while valet parking costs CAD 38 per night. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7:00 AM to 10:30 AM for a fee of approximately CAD 34.70 for adults and CAD 17.35 for children.

Does the property allow pets?

Pets are allowed in specific rooms only, with a fee of CAD 40.60 per accommodation per night, capped at CAD 203 per stay. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM to 11:59 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements need to be confirmed directly with the property.

What accessibility features does the property offer?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Guests are encouraged to contact the property for specific accessibility needs.

Where is the property located in relation to key landmarks?

The property is situated in Sun Peaks Village Center, within a 5-minute walk of Platter Lift Ski Lift and Sun Peaks Golf Course. It is approximately 0.4 miles from Sun Peaks Resort and Morrisey Express.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool. Specific operational hours and seasonal availability may apply.

What are the policies for guests staying with children?

Children are welcome at the property. There is no specified minimum age for children to stay for free.

What are the policies regarding extra beds and cribs?

The property does not provide specific information regarding extra beds or cribs. Guests are encouraged to contact the property directly for details on availability and any associated costs.

Sun Peaks Grand Hotel

Average nightly price at Sun Peaks Grand Hotel & Conference Centre by month, last 12 months (USD)
Month	Average price
January	US$336
February	US$396
March	US$307
April	US$130
May	US$150
June	US$114
July	US$143
August	US$150
September	US$156
October	US$125
November	US$121
December	US$182

What guests think

At Sun Peaks Grand Hotel & Conference Centre, travellers highlight the central ski-in/ski-out location, spacious rooms, and the outdoor pools and hot tubs with mountain views, plus conveniences like ski valet and pet-friendly options.

Common frustrations include expensive and tight parking, slow or out-of-service elevators, dated areas, and inconsistent pool and hot tub temperatures or closures. Service is widely praised as friendly and helpful, though some guests reported miscommunication, slow check-in or valet, and occasional housekeeping or maintenance problems. Expect a convenient mountain base with solid amenities, but budget for fees and occasional operational hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor heated pool, multiple hot tubs and a sauna are popular, and ski or bike valet is appreciated. Recurring issues include slow or broken elevators, limited loungers, occasional pool or hot-tub closures or cool temperatures, and pricey, tight parking.

Related guest reviews

6

Farzana

18 Aug 2025

·

Stayed 1 night

The room was clean and had plenty of space. The location was super convenient. However, the elevator was very slow and at times out of service, so we had to carry our luggage down the stairs. With the exception of the pool staff, everyone else was very friendly and helpful. The pool was uncomfortably cold- colder than any other hotel pool we’ve experienced in BC. When I mentioned it, the pool staff just brushed it off and said it was “normal,” which was surprising- especially since it’s way too cold for little kids.

8

Rhonda

28 Aug 2025

·

Stayed 3 nights

For a hotel of this scale , the pool area is hire small, hot tubs were not hot and no jets Walls are a little thin However the rooms are beautiful and the staff is amazing both front desk and restaurant

8

Doug

14 Apr 2025

·

Stayed 1 night

Only 1 of the 3 hottubs open and too busy to use. Was disappointed. Besides this, it was a nice stay

8

Angeline

31 Aug 2025

·

Stayed 1 night

The pool was full of insects, as it is outdoors, which is expected; however, it wasn't being cleaned. The volume on our room's TV was not working. Contacted the front desk, and they got back to me about 40 minutes later. We were asleep by then. There is only one elevator location, which is very inconvenient when you have to drag your luggage and kids to your room, located at the other end of the hallway.

10

Aleksandr

13 Oct 2025

·

Stayed 3 nights

Nice room with balcony, great view, sauna, jacuzzi, outdoor pool a big plus

10

JingJing

18 Apr 2025

·

Stayed 3 nights

Good facilities with tuning room for snowboard and ski equipments, staff are super friendly. Swimming pool and hot tub are clean, but not very hot. Room is clean and spacious, love that it has a small round table for eating and a small desk.

8

Shane

22 Mar 2024

·

Stayed 1 night

Slowest elevators ever.

10

Jacqueline

3 Sept 2024

·

Stayed 2 nights

Great hotel in the middle of town by the gondolas. Shops and restaurants right outside the hotel, the hotel also has a restaurant. Rooms are spacious, super comfie bed, nespresso machine. Great swimming pool and spa pools and well equipped gym. Also dog friendly. Only downside is the expensive onsite parking.

10

Adrienne

11 Nov 2025

·

Stayed 1 night

Beautiful spot, clean comfortable room. Great bed, and quiet. Had an excellent sleep. The outdoor hot tubs are so wonderful. Definitely a relaxing getaway.

8

Thomas

25 Aug 2025

·

Stayed 3 nights

Great location, everything within walking distance. Parking is expensive, seems like gouging! For a hotel with over 200 rooms, it seems ridiculous that the pool would only have 10 loungers and they won't let you bring a lawn chair to the area to sit in. What a joke! Elevators are painfully slow and on top of that, one wasn't working...

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Cleanliness

Many guests describe rooms as clean and well kept, though some report lapses such as stained or worn linens, hairs in bathrooms, dust, or missed room servicing.

Related guest reviews

6

Samantha

28 Aug 2023

·

Stayed 1 night

Not the cleanest - some hairs left in shower, sink and on bathroom floor, pink mold on most of the tile and grout in the shower (a little bleach can go a long way in cleaning this and making guests feel as though the place was actually cleaned.) The place had a lot of charm in its decor, beds were comfortable. We had a fire alarm during our stay which I have to say went pretty smoothly and even though inconvenient, it was handled very well… made me feel safe. The staff was very kind and helpful.

10

Jeff

17 Dec 2025

·

Stayed 1 night

The room was nice and clean. Staff were friendly and helpful.

10

Brendon

15 Dec 2025

·

Stayed 2 nights

The staff is very friendly and the room was clean!

8

Wendy

20 May 2025

·

Stayed 1 night

The room was lovely. Modern and clean, and had everything that you needed. We did however, feel that the reception area and other areas around the hotel needed attention. The chairs in reception were extremely tired and dirty. They didn't appear to have enough staff in the hotel. Although we arrived early, we waited quite a while for them to prepare our room- in fact we had to ask a few times. Maybe it would be better in peak season?

2

Cindy

5 Aug 2025

·

Stayed 2 nights

Hotel is very nice, room was nice and spacious however Our pillow cases were ripped and the comforter was stained, not what I would have expected from this hotel.

10

Maria

29 Dec 2025

·

Stayed 3 nights

Clean room | Staff | Skiing | Outdoor pool

4

Rick

8 Apr 2024

·

Stayed 1 night

The hallways had garbage on them all weekend. No attempt was made to clean them. The shower curtain had hair stuck to it and the toilet didn’t flush properly. The lamp beside the bed flickered like a strobe light. They bill you $25/day to park and there are no lower cost or free options. The breakfast in the hotel is $28 for adults and $14 for kids. There are no microwaves in the rooms which forces you to eat out. The restaurant was supposed to open at 11:30 for lunch, so we waited 20 minutes for that to happen only to be told (rudely) that it would be open at noon.

8

melanie

29 Aug 2025

·

Stayed 1 night

Clean and had ac

2

Elisa

26 Sept 2024

·

Stayed 2 nights

I fear there are too many drawbacks to this hotel! We did not have a good experience! We had issues with everything from hundreds of bugs on the first night in our room which needed to be fumigated, with soiled stains on both the covers and the mattress on the sofa bed, to not enough towels for the 4 of us. Plus’s no pool access available during our stay. While they “tried” to fix them, offering free parking and some credit towards breakfast….taking over 2 hours for 2 extra towels was too long for us and was our last straw. If they had truly wanted to fix things, it would have been a priority! We decided to check out of our room a day early. There was nothing “GRAND” about our stay! We would definitely not recommend this hotel, especially for those with children! The average age for the clientele is 60 due to coach tours and the hotel is getting tired. After 3 weeks travelling around Canada this is the worst hotel, we have experienced!

10

Kami

12 Oct 2025

·

Stayed 1 night

Beautiful surroundings and very clean comfortable rooms.

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Rooms

Rooms are generally spacious and comfortable, many with balconies and mountain views; beds are widely praised. Some note dated decor, limited TV channels (no major sports), thin connecting doors, and temperature control or AC issues.

Related guest reviews

10

Marguerite

3 Apr 2025

·

Stayed 2 nights

Room decoration is looking a bit tired.

8

Darrien

18 Nov 2025

·

Stayed 2 nights

Clean room, view, easy check in and out, parking facilities, big tv

8

Lisa

14 May 2024

·

Stayed 1 night

Room too warm, no option to change it. F

10

Rupak

26 Sept 2025

·

Stayed 2 nights

Large rooms, good location and reasonably priced.

8

Gary

23 Feb 2025

·

Stayed 3 nights

While it’s an older resort, it’s still quite clean and rooms have been renovated. If your room has a connecting door to the neighbor, it hardly has any sound barrier so it was quite noisy due to the folks next door.

10

Robert

26 Aug 2025

·

Stayed 4 nights

The room and bed were fantastic. The staff members were very helpfull and couteous. There are 3 elevators. 1 was out of order for our entire stay (4 nights) and one of the others was down for a day as well. This made for a bit of a wait at peak times. The pool was occasionally in need of skimming and it was rare that all 3 hot tubs were functioning at the same time. All minor issues. The most annoying issue was that the thermostat in the room would not stay on the setting we wanted it. Everytime we left the room we would return to a hot room. We also kept waking up to the room being too warm after a few hours of sleep every night. Overall, a very pleasant weekend.

10

Sean

5 Oct 2025

·

Stayed 1 night

Village was just picture postcard Alpine Village. Was summer and weather really good with our room with clear views of mountainside, and slopes. Hotel was excellent and very clean, with large comfortable King sized bed. Tea and coffee machine in room as well as safe and fridge good quality soapd and loads of towels. Helpful, friendly staff with an easy check in process. Plenty of walks and shops despite being end of season also plenty to see and do. Must be amazing in the winter season with the snow and skiing.

10

Mel

7 Oct 2025

·

Stayed 1 night

The property is very nice. Reminds us of the Weston in Whistler. We arrived in early October and the area is very quiet with many restaurants closed until ski season. One major negative. The resort does not provide access to TSN or Sports Net. Given that the MLB playoffs are underway this is extremely disappointing.

6

Richard

8 Mar 2025

·

Stayed 5 nights

Average hotel room for large price - no microwave or drip coffee machine in room - very small bar fridge - TV package was extremely poor, 30 year old shows and no sports Chanel’s - location for ski in/out was good - valet service for skis was good

10

Rachelle

3 Oct 2025

·

Stayed 1 night

Amazing room. Really large and comfy. Great location and parking easy. Outdoor hot tubs and pool had great views. Would definitely stay again if in Sunpeaks.

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Service

Staff are widely regarded as friendly and helpful, with many compliments for the front desk and overall team. A minority cite miscommunication, slow check-in or valet, and occasional billing or service errors.

Related guest reviews

10

Cheryl

20 Nov 2025

·

Stayed 1 night

We’ve stayed several times now and will stay several more. A great hotel with a fantastic team of humans running the show, making it quite special.

10

Doug

18 Dec 2025

·

Stayed 3 nights

Very friendly and curtious

10

Dena

2 Feb 2025

·

Stayed 7 nights

The staff was incredibly friendly and helpful! We loved how easy it was to grab out skis and poles and be at the lift within minutes. Will definitely come back!

6

Diponkar

21 Sept 2025

·

Stayed 1 night

Help with the luggage and valet parking was available, which is unusual for most hotels these days. They even cleaned the car windows before delivering the car for our onward journey. Check-in was a little slow, as only one person was handling several customers at a desk for club members. There was no one at the front desk, but a few minutes later, another staff member showed up and helped a customer at the front desk. When we got to the room, our luggage had already been delivered. We booked a table at Mantles, the hotel restaurant. It was not busy, but there were numerous wait staff members to help. The kitchen was slow, probably because there were not enough chefs. The menu was a little limited. My wife asked for a half portion of salad as she is always worried about overly generous portion sizes. The waitress checked with the chef and was told they could not accommodate the request. Seriously? My choice of grilled wild salmon, however, turned out to be a good one. They did not serve bread, and we had to ask for bread rolls. They only had focaccia, which was a bit too salty. For the price we paid for the room, I had expected a more upscale hotel, so that was a disappointment.

8

Emily

31 Dec 2023

·

Stayed 4 nights

Very convenient to get to the lifts, modern and updated rooms. Ski valet was very slow though, staff sleepily wandered around looking for skis before I just went back and grabbed my own. Also took a very long time to get my car back from the valet even though no one else was waiting. I’d still stay there again, but recommend you allow a lot of time to get your skis and car.

4

Dana

22 Dec 2025

·

Stayed 3 nights

My family has stayed at the grand hotel in Sun Peaks many times before. It is located in a beautiful mountain setting and the hotel itself is beautiful as well. My family was extremely disappointed with the service this time however starting with being double or triple charged for our rooms confusion among the staff at the reception, lack of training of the new staff, who obviously was lost dealing with some very basic booking and checking in procedures. We stayed for three nights at three different rooms and at one point all our stuff was moved out of our rooms by staff by their mistake. On some days, the rooms were not cleaned up and garbage was not taken out from our rooms and the management just said that they’re too busy to service our rooms. Overall, the lack of professionalism left a bitter taste. Paying $650 a night per room gives me an expectation of at least having my room serviced properly. On a positive side, the food and the servers at the Grand’s restaurant where excellent.

10

Colleen

23 Sept 2024

·

Stayed 2 nights

Excellent stay! Service at front desk and in restaurant was the best. Will definitely stay here on our next trip to Sun Peaks.

2

Lloyd

9 May 2024

·

Stayed 1 night

The staff at check in were incredibly rude. We were locked out from the parking garage, they hit us with parking fees that were not advertised and there is literally no one else on property and they tried to say they didn’t have a clean room available. Very disappointed. Won’t be returning.

10

Tim

3 Nov 2025

·

Stayed 2 nights

Fantastic staff, comfortable bed and a very welcoming feeling. I will definitely be going back!

4

Dana

4 Jan 2026

·

Stayed 2 nights

I booked 3 rooms for 3 nights for my family getaway, we come to Sun Peaks often but this was the worst experience at the Grand hotel so far. From being double or even triple charged for rooms, to staff’s miscommunication about parking, moving our belongings out of our room one night by staff mistake to not cleaning our room and excusing it by the hotel being busy on that day. I paid more than $650 a night per room -at that rate I’d expect better service and staff professionalism.

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Location

Central in Sun Peaks Village with easy ski-in/ski-out access and close to lifts, shops, and restaurants; scenic setting. Off-season can be very quiet with some venues closed.

Related guest reviews

10

Joseph

27 Feb 2025

·

Stayed 5 nights

Perfect location close to the main ski lifts. Book in advance for the restaurant, if you want to eat there. It's okay, but generally restaurants get pretty busy in Sun Peaks at the weekend. Hotel is nice, but has all the usual issues of a ski hotel that gets a lot of wear and tear. Overall, would definitely recommend.

10

Tom

18 Oct 2025

·

Stayed 1 night

Off season is there not much open

10

Caroline

12 May 2025

·

Stayed 2 nights

Property is very quiet this time of year so peaceful and nice areas to explore but chair up mountain not working this time of year

10

D

29 Nov 2025

·

Stayed 2 nights

Great stay in a beautiful location

10

Christoph R

4 Apr 2025

·

Stayed 2 nights

Centrally located in village, 2min walk to Lifts,l; ski valet, self ski tune shop on site, 3 hot tubs that were very clean and no offensive chemical smells. Easy to recommend this property

8

Terry

14 Jul 2025

·

Stayed 1 night

Walkable

10

michael

12 Jul 2024

·

Stayed 1 night

Excellent location. Has everything!

10

Susan

13 Mar 2025

·

Stayed 2 nights

Location to lifts and restaurants was excellent

10

George

2 Apr 2025

·

Stayed 3 nights

Excellent location, nice large rooms and conveniently located right by the slopes.

8

Zafar

1 Apr 2024

·

Stayed 3 nights

Nice hotel in a great location.

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Dining

Feedback on Mantles and breakfast is mixed: several guests enjoyed tasty meals and good service, while others found quality or value lacking, hours limited, and room service unavailable.

Related guest reviews

8

Pamela Cathleen

23 Mar 2025

·

Stayed 5 nights

No where to eat

6

Diponkar

21 Sept 2025

·

Stayed 1 night

Help with the luggage and valet parking was available, which is unusual for most hotels these days. They even cleaned the car windows before delivering the car for our onward journey. Check-in was a little slow, as only one person was handling several customers at a desk for club members. There was no one at the front desk, but a few minutes later, another staff member showed up and helped a customer at the front desk. When we got to the room, our luggage had already been delivered. We booked a table at Mantles, the hotel restaurant. It was not busy, but there were numerous wait staff members to help. The kitchen was slow, probably because there were not enough chefs. The menu was a little limited. My wife asked for a half portion of salad as she is always worried about overly generous portion sizes. The waitress checked with the chef and was told they could not accommodate the request. Seriously? My choice of grilled wild salmon, however, turned out to be a good one. They did not serve bread, and we had to ask for bread rolls. They only had focaccia, which was a bit too salty. For the price we paid for the room, I had expected a more upscale hotel, so that was a disappointment.

10

Cheryl

24 Sept 2025

·

Stayed 1 night

The rooms were huge and well maintained. Cleaning staff did an excellent job. We did not have a view from our room so I cannot comment on that. Pool hot tub area is starting to show its age but everything was clean and there was plenty of towels available. Dinner and drinks at Mantle’s was excellent. We plan to come back to ski this winter.

8

Daryl

21 Nov 2024

·

Stayed 1 night

Three day visit booked before we knew the ski lifts were opened. Hotel upgraded from a delux king with mountain view to a Kibg toom mountain view with a balcony. However we had some issues. The sole restaurant Mantles wasnt the best of food choices and the online menu we looked at didnt match the 3 menus when we ate at during breakfast, lunch and dinner. One dinner meal for each of us was not good so we returned it and choose another meal at another hotel. They didnt charge us and there wasnt many other dinner items that ws liked.However the last night we both had the strip loin steak which was very good. We had a nice evening and had a free dessert. In addition the draft beer taps in Mantles, the sole bar and restaurant in this hotel, were not working.

10

ian

2 Aug 2024

·

Stayed 2 nights

Great stay. In house restaurant has spectacular food.

6

Michael

20 Feb 2024

·

Stayed 1 night

Service was very good as was the overall hotel. The restaurant Mantles, that was another story completely. It was horrible. The service was decent and the servers very apologetic - not their fault the food was awful, the wrong temperature and timing just brutal. An hour and a half for still frozen fish & cold scallops. Luckily the service manager was apologetic. First time in my life I have sent back food. Do not eat at Mantles.

8

Kahlil

14 Jul 2024

·

Stayed 5 nights

I wish the restaurant was open for longer hours.

8

Jean Guy

9 Jul 2024

·

Stayed 1 night

Restaurant very pricey for the quality of food provided.

8

Soowamber

3 Jul 2025

·

Stayed 1 night

My only complain would be there is no room service. I would have really loved to have breakfast in bed and they unfortunately serve breakfast only till 10:30pm but, other than that I loved the hotel.

8

Lev

3 Aug 2025

·

Stayed 2 nights

I like mostly everything except dining options. Breakfast was excellent though

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6 $162	7 $127	8 $117	9 $127	10 $138
11 $117	12 $120	13 $117	14 $120	15 $117	16 $120	17 $119
18 $118	19 $117	20 $117	21 $120	22 $132	23 $169	24 $119
25 $119	26 $120	27 $119	28 $116	29 $119	30 $116	31 $112

Su	Mo	Tu	We	Th	Fr	Sa
1 $121	2 $116	3 $116	4 $119	5 $116	6 $119	7 $119
8 $118	9 $119	10 $118	11 $116	12 $119	13 $116	14 $120
15 $116	16 $119	17 $118	18 $116	19 $119	20 $118	21 $116
22 $116	23 $122	24 $118	25 $120	26 $187	27 $208	28 $250
29 $118	30 $119

Sun Peaks Grand Hotel & Conference Centre

Prices for Sun Peaks Grand Hotel & Conference Centre

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed, Mountain View

Deluxe Room, 1 King Bed, Balcony

Deluxe Room, 1 King Bed

Deluxe Room, 2 Queen Beds, Mountain View

Suite, 1 Bedroom, Mountain View

Deluxe Room, 2 Queen Beds, Balcony

Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds, Accessible (Partially Accessible, Village View)

Deluxe Room, 1 King Bed, Accessible (Partially Accessible, Village View)

Deluxe Room, 1 King Bed, Balcony (View)

Deluxe Room, 2 Queen Beds (Village View)

Guest reviews of Sun Peaks Grand Hotel & Conference Centre

Who stays here?

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Sun Peaks Grand Hotel & Conference Centre

Prices for upcoming dates