I stayed at Embassy Suites Estero for what should have been a special wedding weekend celebration. Instead, it was an absolute nightmare that forced us to leave the property entirely. The entire building reeked of marijuana on Saturday. The smell was so overpowering in our room and throughout all hallways and common areas that I became physically ill and nauseous. -Breakfast was so-so - Air conditioning would not cool below 75 degrees despite multiple attempts to adjust it - Someone attempted to enter our adjoining room during our stay, creating a serious safety concern - No luggage carts available, forcing us to carry all our belongings - Spa/hot tub was broken and non-operational - Elevator broke during our stay - Even if the spa had worked, it was overcrowded with unsupervised children - Extremely loud rock music from an event that went late into the evening - Children running wild throughout the property with no supervision or intervention While the front desk staff was polite and offered to move our room, this was pointless since the marijuana smell permeated the entire property. We were forced to leave on our wedding night and find alternative accommodations. Do not stay here. The property has serious maintenance issues, zero control over guest conduct, and fails to address illegal drug use.
I stayed at Embassy Suites Estero for what should have been a special wedding weekend celebration. Instead, it was an absolute nightmare that forced us to leave the property entirely. The entire building reeked of marijuana on Saturday. The smell was so overpowering in our room and throughout all hallways and common areas that I became physically ill and nauseous. -Breakfast was so-so - Air conditioning would not cool below 75 degrees despite multiple attempts to adjust it - Someone attempted to enter our adjoining room during our stay, creating a serious safety concern - No luggage carts available, forcing us to carry all our belongings - Spa/hot tub was broken and non-operational - Elevator broke during our stay - Even if the spa had worked, it was overcrowded with unsupervised children - Extremely loud rock music from an event that went late into the evening - Children running wild throughout the property with no supervision or intervention While the front desk staff was polite and offered to move our room, this was pointless since the marijuana smell permeated the entire property. We were forced to leave on our wedding night and find alternative accommodations. Do not stay here. The property has serious maintenance issues, zero control over guest conduct, and fails to address illegal drug use.