Balmer Lawn

The superior double room was clean, the bathroom was ok but the bath is small. The building is tired and in need of renovation. We used the spa and had a massage which was excellent. Breakfast was good.

We had an excellent stay. Breakfast was really fresh and had plenty of choice. The indoor pool was a little cool for my liking but the pool area and spa were fantastic. Didn’t go in the outdoor pool but the grounds around it were lovely and well looked after. Staff were amazing, very friendly and nothing was too much trouble. The room was slightly dated with a few cracked tiles in the bathroom and wear and tear to the bath and sink. We had lunch and dinner and couldn’t fault the food it was so tasty and the chips were the best I’ve had in a long while. Can’t wait to go back!

Beautiful hotel in stunning surroundings. Restaurant was excellent for dinner and the staff were lovely . Breakfast was very good too. No complaints and only wish my stay was longer !! I will definitely return

Lovely hotel, staff were excellent and polite. Food was fantastic in the restaurant and good amount of choices for me to choose from being coeliac, breakfast had good options too. We used the pool which was pleasant. Overall a great stay and would recommend.

Good: staff were excellent and despite working long shifts never dropped this lofty position, always friendly and offering to help. Location is great, ponies roaming nearby and close by to the New Forest and towns.The downstairs lounge and outdoor seating were lovely places to sit in the sun. Bad: half of the large main sign wasn't lighting. Did this affect my stay? No, but it's the sort of thing you'd expect at a 2* seaside resort. The rooms themselves seemed clean but just poorly maintained. A desk fan was provided in place of air conditioning and it didn't work. One of the bedside lights didn't work. The toilet dripped constantly. The rooms have a 1 inch gap beneath the door to the corridors so they can be a bit noisy. The bizarre: I had a shock when hearing scampering and scratching above my head (on the second floor). The noise didn't continue into the night so this was probably a squirrel nesting in the walls but I had visions of rats at first. The shower has no door or screen and so water trickled along the seal, onto the floor, along the wall and into the far corner. There is no drain on that bathroom floor so where does that water go?!