Burley Manor

First of all the location is beautiful. When we arrived Tanya and the reception team were lovely. Room was very nice and spacious. Whilst we did have a problem with one member of staff at breakfast, Giorgio Hotel Manager quickly resolved and the rest of his team including José and Eduardo were great.

No spa facilities available, this was the purpose of the stay. If we had been informed we would have booked elsewhere

The properties extremely rundown and neglected. We stayed in the Burley suite , the room had a huge brown patch on the ceiling which could’ve been easily covered with a lack of paint, the carpet had huge stains and the locks keep getting stuck. The staff was uninterested overall.

I don't normally leave reviews but I feel like I have to with this one. The manor is very run down. It's beyond me that this property should have 4 stars. It's beautiful from the outside and the staff is friendly but other than that it's a mess. The food was terrible and really poor value for what was served. The restaurant is fully lit with lights that will give you a headache. It feels like dining at an insane asylum to be honest. There was a foul smell in the rooms and hallways. There was a wedding going on at full volume and our room was right next to it. We had not been informed and frankly the blasting of the music ruined our weekend. We were kindly given another room once we couldn't take the noise anymore but at that point we had gone to bed and were forced to get dressed and pack up all of our things. It was meant to be a relaxing weekend away from the city but we came back exhausted.

Amazing stay, thank you so much! Delicious dinner & excellent service, upgraded too as I have a bad back which was very kind of the staff, thank you again!