Melbrooke Park Hotel

it was fine. my reception was very good especially at check in.

Staff was respectful and very helpful during my stay. The restaurant food is good and filling. This location did not have a gym although that is what is advertised on Expedia.

the breakfast menu was great, the shops were close.

Yes, exceptional hygiene standards

I was extremely disappointed with my stay at Mel Brooke Park Hotel. The customer service was incredibly slow and almost every request took hours. Most days there were no clean towels, no fresh sheets, no service cleaning the room, no functional WiFi, no hot water available, which are all unacceptable for a hotel. Additionally, food and water was overpriced and inconsistent. No iron is available to guests and the hotel makes you pay to have your items ironed, depending on the quantity and type of garment. The manager was luckily receptive to criticism provided and seemed authentic in his apologies for our stay. Omoye who worked front desk is an excellent employee and did her best to manage her coworkers. Overall, the experience felt poorly managed and far below basic hospitality standards. I would not stay here again and wouldn’t recommend it to others until these issues are taken seriously and fixed.