Name: Best Western Plus Bentley Hotel
Address: Newark Road, South Hykeham, Lincolnshire (comté), GB
Price range: 78 $US–171 $US per night
Rating: 8

Ce qu'en disent des voyageurs

Au Best Western Plus Bentley Hotel, les clients apprécient fréquemment un personnel aimable et efficace, ainsi que des chambres généralement confortables et spacieuses, tout en notant un décor daté et des problèmes d'entretien, ainsi que des perturbations récurrentes liées à la fermeture prolongée de la piscine et du spa.

Les commentaires concernant la propreté sont mitigés, de nombreux séjours impeccables contrastant avec des signalements de moisissures, de poussière et des oublis occasionnels de la part du personnel de ménage. Le petit-déjeuner et les repas sont largement appréciés pour leur qualité et leur choix, mais certains ont rencontré des plats tièdes, des menus limités ou un service occupé et désorganisé. L'emplacement en périphérie de Lincoln offre un accès facile et un parking, mais certains l'ont trouvé difficile à localiser et les chambres près de la route peuvent être bruyantes. Cet hôtel est plus adapté aux séjours simples qu'aux voyages axés sur le spa.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les équipements de loisirs sont un point faible récurrent : de nombreux clients signalent la piscine et le spa fermés ou hors service, ainsi que des pannes occasionnelles des ascenseurs. Du côté positif, il y a un grand parking et un bar/restaurant sur place, la salle de sport étant mentionnée mais avec des avis variables.

Avis de voyageur à ce sujet

4

Brian

14 août 2025

·

A séjourné 1 nuit

Not as advertised - no spa/ pool - only advised after booking non refundable stay Disturbed by housekeepers even though do not disturb sign placed on door

8

Michael

28 sept. 2025

·

A séjourné 1 nuit

The room itself was good.the onsite however needs work. Area behind sink had brown residue/ staining. Corner above bath had a small patch of black mould and drill holes in tiles that hadn’t been filled. This however was only minor and didn’t spoil my enjoyment or require any immediate action. The staff were excellent, professional and welcoming. Breakfast was excellent. I was disappointed that the pool was permanently closed. I chose this hotel for closeness to the person I visit, and because it has a pool. I’d probably still use it next time because it is convenient and good value for money, but I really did miss the pool… Over all a very enjoyable place that I have now stayed in 4 times. I

10

Kelly

18 oct. 2025

·

A séjourné 1 nuit

The room was much more spacious than anticipated. We were a little disappointed that the swimming pool is no longer available as those amenities drew us into the hotel. The hotel is beautiful inside and out and the stay itself was fantastic only the spa and pool amenities that prevented the stay from being a perfect stay.

8

Christopher

30 juin 2025

·

A séjourné 1 nuit

Good value, comfy bed, shame the lift was broken for 3 days. Swimming pool and jacuzzi still out of action.

8

michael

8 déc. 2024

·

A séjourné 3 nuits

The staff and catering ranked well. But there were a few downsides: (a) we booked this hotel in particular to use the pool and sauna, but both were shut for the duration of our visit (b) the location was far out of town, by a garden centre. Not ideal for a day's sightseeing in town. (c) whilst the evening meals were high quality - our compliments to the chef - the breakfast was rather ordinary.

6

Mr Andrew Woodman

29 juin 2025

·

A séjourné 2 nuits

The staff were brilliant. The only lift was out of order. My room was large but very tired. Apart from reception the whole place needs a revamp. The spa was closed. The room was air conditioned which was vital as there was only one small opening window. I didn’t eat in the hotel but other customers seemed happy with the quality of the food.

6

MISS

12 janv. 2024

·

A séjourné 1 nuit

Nice hotel and comfy stay but shame so many facilities not working e.g lift, jacuzzi

8

joanne

30 juil. 2025

·

A séjourné 2 nuits

Location was perfect, food was reasonably priced and tasted delicious. Room was a nice size and a big benefit of having a bath too, Shane the pool and sauna were out of action, gym was a good size however, two water dispensers both empty. Key cards didn’t work for the room, but staff quickly rectified this and moved my room and also a drinks voucher for my troubles. Breakfast had a lot of choice and was piping hot. Will stay again x

8

Kelly

7 déc. 2025

·

A séjourné 1 nuit

There is no pool which is super unfortunate as that's originally at the last booking why we chose this place as not many around that have a pool now which really made them stand out for us. However that being said we did enjoy our stay the first time and have definitely enjoyed our stay again this time, even with some unfortunate events this time. Our kettle appeared to have quite a bit of timescale and what looked like mould however I cannot fault the service as the ladies on reception dealt with the issue quickly and politely. Our electric also went off in the room but this was again sorted promptly and professionally. The service and communication is fantastic and the hotel itself feels like it has a really posh feel about the place. It was beautifully decorated ready for Christmas which was a nice touch. I have to say the room we were in this time was smaller than last time and the bathroom looked a little worn and tired but that being said it didn't affect our stay and we would definitely return again just wear and tear of a busy hotel. The breakfast was absolutely phenomenal and fantastic value for money and again the service throughout breakfast was fantastic the attention to detail from the lady behind us and something looking a little under cooked and taking it straight back was fantastic because the lady didn't complain she was just so acutely aware it didn't look quite right. The choices of food was great and we will definitely order again!! Loved it!!

10

Adrian

16 août 2025

·

A séjourné 1 nuit

Good location to break a journey on outskirts of Lincoln. Big well maintained car park! All statff we came across were friendly and helpful. Room a good size and well fitted out - overall excellent for our purposes.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires concernant la propreté sont incohérents : de nombreux séjours ont été très propres, mais des commentaires récurrents font état de moisissures dans la salle de bain, de poussière et d'oublis occasionnels du personnel de ménage, tels que le non-remplissage des articles ou des objets oubliés. Des saletés liées à l'entretien apparaissent dans certaines salles de bain.

Avis de voyageur à ce sujet

4

Trevor

19 sept. 2024

·

A séjourné 3 nuits

Night 16/9 - left most of my lasagne in the restaurant as it was so dry it was inedible. Staff very apologetic, not charged for meal. Night 16/9 - 23.00 roadworks immediately outside made it impossible to sleep, asked for a different room. Night porter eventually found us another room at 01.00. Night 16/9 - 04.00, 06.00, 07.00 & 08.00 faulty fire alarm went off several times. Maybe got a total of 4 hours sleep. Day 17/9 - Buffet breakfast very good, staff friendly and helpful. Reception staff very helpful in dealing with our complaints of the previous night. Was given free breakfasts for the duration of the stay. Staff great. Day 17/9 - Noticed numerous stains (the type that seem to be almost like tar) on the pink carpet, several areas around bath with bad black mould, badly cracked handle on bath with ingrained dirt, several rusty spots on the oil-filled towel rail which was also leaking oil, build-up of dirt at the back of the sink where the silicone hadn't been kept clean. Night 17/9 - Had a drink in the bar then left the hotel for something to eat. Bar staff friendly. No other problems that night. Day 18/9 - Great breakfast again, staff very good. Night 18/9 - Had a drink in the bar then went to Hickory's Smokehouse next door (nothing to do with the hotel) for a truly awful meal that had fat and gristle with all of their meat. Cleaning staff had not left any toilet paper so we used the facial tissues. Day 19/9 - Good breakfast, reception friendly checking out.

4

robert

7 août 2025

·

A séjourné 1 nuit

Mould in bathroom , shower drain full of black water/ mould

10

Helen

29 déc. 2025

·

A séjourné 1 nuit

Staff helpful and courteous. Room very clean

8

Hazel

16 sept. 2023

·

A séjourné 1 nuit

This particular room had a lot of dust on surfaces. Bathroom heated towel rail was quite rusty and the chrome surfaces didn’t look like they had ever had a good clean. Toilet seat was at an unusual side angel and moved when you sat on it. Bed base had a large visible stain. For the price I paid it really was unsatisfactory.

6

Kerry

24 sept. 2023

·

A séjourné 1 nuit

The hotel is quite run down. The room we had hadn't been cleaned thick dust ontop of the woodwork and carpet edges the shower area was run down and dirty. The breakfast was nice and the staff was helpful

8

Kathryn

6 déc. 2025

·

A séjourné 1 nuit

Comfortable but black mould behind handbasin taps. Rust spots in bath. Worn carpet in room Not happy about photos of shanty towns in the Caribbean in the corridor. Should have been of the City of Lincoln. Staff friendly and good breakfast

4

Daniel

6 mai 2024

·

A séjourné 3 nuits

The bed was comfortable is the only good thing I can say. There was hair on the shampoo bottles, hair on the carpet. Plastic clothing tags with hair also on the carpet. The furniture obviously hadn’t been pulled out and cleaned in a while as it was quite dirty. The room wasn’t made up on one of the days of our stay. The night receptionist was asleep when we tried to check out! Despite our attempts to rouse him we were unable! The free WiFi is pretty useless/non existent depending on where you are in the hotel. The bathroom did have lovely big towels. The bath produced lovely hot water the shower however only delivered Luke warm water at best even after a long wait.

8

martin

10 nov. 2025

·

A séjourné 2 nuits

Room clean and bed very comfortable Staff all friendly and helpful Buffet breakfast plentiful and hot with good choice

4

Andrew

28 nov. 2025

·

A séjourné 1 nuit

The shower heads covered in mould, they are having some building work done and drilling started before 8 a.m. On the positive side, the bed was comfy and the staff were very nice

10

Helen

7 nov. 2025

·

A séjourné 1 nuit

Perfect stay, staff friendly, room very clean, tidy with everything you need, bath could do with some fresh silicon around the edges. Breakfast was excellent, fresh and great choice, great location with lots of parking, will definitely stay again

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont généralement spacieuses avec des lits confortables. Certains clients notent un décor daté, des problèmes d'entretien mineurs et un bruit de circulation ou de couloir perceptible ; le signal téléphonique ou les fonctionnalités de la télévision peuvent également être limités.

Avis de voyageur à ce sujet

10

R

4 déc. 2025

·

A séjourné 1 nuit

Friendly and efficient reception. Spacious warm rooms. Plenty of parking

10

Stephanie

18 août 2025

·

A séjourné 2 nuits

We had a room right at the end of a corridor so it was very quiet considering there was a wedding there. The room was spacious and clean and the air con was great for such a hot weekend. The bed was comfy, the only thing we were missing was an iron and ironing board which would of come in handy. We will definitely stay here again.

6

Antony

1 déc. 2024

·

A séjourné 1 nuit

Very tired decoration, clean and comfy bed shower/bath very grubby, taps moved when turning the on and off. Chipped cups lots of traffic noise had to use earplugs.

6

Kishor

3 mai 2024

·

A séjourné 1 nuit

Room was cold and the heating/ac didn't work properly. TV was very basic, no apps (netflix, amazon, etc) no sky just freeview. No usb plugs.

8

Terry

22 déc. 2025

·

A séjourné 1 nuit

Clean tidy comfy room if a little tired but overall a good stay well worth the money

10

Heather

29 oct. 2025

·

A séjourné 2 nuits

Comfy room, excellent food and friendly staff. Only drawback was the lack of a good phone signal, which was fairly critical during this particular stay.

8

Steven

9 sept. 2025

·

A séjourné 1 nuit

Nice hotel. Friendly staff. Room very noisy from roads

8

Leonard

19 sept. 2025

·

A séjourné 2 nuits

Staff very helpful and friendly. Room clean although bathroom in need of updating. The room we stayed in was very noisy from traffic from adjacent main road.

8

Janice

19 août 2025

·

A séjourné 4 nuits

Visiting family in the area so a very handy place to stay. Our one negative would be the taps in the bathroom. The shower tap was far too stiff and we really struggled to turn the shower off. The hot tap in the wash basin was also very stiff, but not as bad as the shower.

8

Lisa

14 avr. 2024

·

A séjourné 1 nuit

Large twin room. Comfortable and clean. Quiet, had a good nights sleep. Would stay again 👍

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le service est fréquemment salué comme aimable, professionnel et serviable, avec des enregistrements rapides et une résolution rapide des problèmes. Quelques clients ont signalé des lacunes telles qu'un personnel chaotique au petit-déjeuner, des perturbations du personnel de ménage ou une réceptionniste peu serviable.

Avis de voyageur à ce sujet

10

R

4 déc. 2025

·

A séjourné 1 nuit

Friendly and efficient reception. Spacious warm rooms. Plenty of parking

10

Janice

21 avr. 2025

·

A séjourné 2 nuits

Idea place for us, nice and quiet, staff couldn’t do enough so very kind. Bus into Lincoln almost outside save driving and stressing were to park.will definitely book again

4

Brian

14 août 2025

·

A séjourné 1 nuit

Not as advertised - no spa/ pool - only advised after booking non refundable stay Disturbed by housekeepers even though do not disturb sign placed on door

10

Sarah

24 oct. 2025

·

A séjourné 1 nuit

Very impressed issue with room when arrived but they uograded us and who room and service spot on, so much we have re booked a stay on a return from up north .

4

Graham

31 mai 2025

·

A séjourné 1 nuit

bathroom cold tap does not work had to go down get more coffee tea bags etc cud not usemobile phone in room nosignal not very welcoming at breakfast by staff gentleman on reception lied to me don't like being lied to

6

Rae

29 juin 2025

·

A séjourné 2 nuits

Receptionist was disinterested when I was told i did not have breakfast included which meant we paid almost £300 for 2 nights in a hotel which we couldn't use the pool the lift was out of order so people who couldn't walk very well struggled enormously. Our room was ok but the toilet was disgusting black mold everywhere the shower was difficult to use and they have a cheap plastic toilet seat that fell apart as soon as you sat on it absolutely terrible never will we book there again.

10

birgitta

9 juin 2025

·

A séjourné 1 nuit

Very friendly and competent staff. Excellent parking. Very good food and service. Great value for money.

10

David

21 déc. 2025

·

A séjourné 1 nuit

I have to say Olivia and Sophie are 2 of the best receptionists i have encountered anywhere in the world, and we travel a lot. So kind and attentive they were excellent.

8

Kelly

7 déc. 2025

·

A séjourné 1 nuit

There is no pool which is super unfortunate as that's originally at the last booking why we chose this place as not many around that have a pool now which really made them stand out for us. However that being said we did enjoy our stay the first time and have definitely enjoyed our stay again this time, even with some unfortunate events this time. Our kettle appeared to have quite a bit of timescale and what looked like mould however I cannot fault the service as the ladies on reception dealt with the issue quickly and politely. Our electric also went off in the room but this was again sorted promptly and professionally. The service and communication is fantastic and the hotel itself feels like it has a really posh feel about the place. It was beautifully decorated ready for Christmas which was a nice touch. I have to say the room we were in this time was smaller than last time and the bathroom looked a little worn and tired but that being said it didn't affect our stay and we would definitely return again just wear and tear of a busy hotel. The breakfast was absolutely phenomenal and fantastic value for money and again the service throughout breakfast was fantastic the attention to detail from the lady behind us and something looking a little under cooked and taking it straight back was fantastic because the lady didn't complain she was just so acutely aware it didn't look quite right. The choices of food was great and we will definitely order again!! Loved it!!

4

Terence

14 sept. 2025

·

A séjourné 1 nuit

After booking and paying for our room we were notified of the spa and pool being closed… poor show on your behalf as it should have been mentioned beforehand. Breakfast was chaos as lots of missing items on the self service and huge queues due to this and extremely long waits. Staff seemed to struggle to top food and drinks up along with cleaning tables so lots of guests couldn’t be seated.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Situé en périphérie de Lincoln, avec un accès facile à la route, pratique pour les visites en ville. Plusieurs clients ont trouvé l'entrée difficile à trouver, et les chambres près de la route principale peuvent être soumises au bruit de la circulation.

Avis de voyageur à ce sujet

10

PAUL

3 oct. 2023

·

A séjourné 1 nuit

Handy off city centre location. Good access.

8

Mark

24 sept. 2023

·

A séjourné 1 nuit

A good stay with helpful staff. Be aware part of the hotel is close to a busy road so specify a quiet room when booking.

10

Janice

21 avr. 2025

·

A séjourné 2 nuits

Idea place for us, nice and quiet, staff couldn’t do enough so very kind. Bus into Lincoln almost outside save driving and stressing were to park.will definitely book again

10

J

16 juin 2024

·

A séjourné 1 nuit

Reasonably priced hotel with buffet breakfast included! Friendly staff, large rooms and great location if you're visiting Lincoln castle/city. Would definitely recommend and use again! Wish they had EV chargers but I'm sure they'll come in time.

8

Steven

9 sept. 2025

·

A séjourné 1 nuit

Nice hotel. Friendly staff. Room very noisy from roads

8

Leonard

19 sept. 2025

·

A séjourné 2 nuits

Staff very helpful and friendly. Room clean although bathroom in need of updating. The room we stayed in was very noisy from traffic from adjacent main road.

8

Mrs Theresa

16 sept. 2025

·

A séjourné 1 nuit

The rooms were spacious, clean, bed was comfortable. The hotel location is quite but a bit difficult to locate

10

Steven

27 avr. 2025

·

A séjourné 1 nuit

Convenient location and close to amenities

10

Ann

19 juil. 2023

·

A séjourné 1 nuit

Stayed one night hotel clean and enjoyed using the pool. Reception very helpful with advice about going into Lincoln I think a larger sign to the hotel would be helpful as we missed the turning as it look like it was only access to the Garden Centre.

10

Adrian

16 août 2025

·

A séjourné 1 nuit

Good location to break a journey on outskirts of Lincoln. Big well maintained car park! All statff we came across were friendly and helpful. Room a good size and well fitted out - overall excellent for our purposes.

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Repas

Le petit-déjeuner et les repas sont largement bien notés pour leur qualité et leur choix. Certains clients ont rencontré des plats tièdes, des menus limités ou un service occupé et désorganisé à certains moments.

Avis de voyageur à ce sujet

4

Trevor

19 sept. 2024

·

A séjourné 3 nuits

Night 16/9 - left most of my lasagne in the restaurant as it was so dry it was inedible. Staff very apologetic, not charged for meal. Night 16/9 - 23.00 roadworks immediately outside made it impossible to sleep, asked for a different room. Night porter eventually found us another room at 01.00. Night 16/9 - 04.00, 06.00, 07.00 & 08.00 faulty fire alarm went off several times. Maybe got a total of 4 hours sleep. Day 17/9 - Buffet breakfast very good, staff friendly and helpful. Reception staff very helpful in dealing with our complaints of the previous night. Was given free breakfasts for the duration of the stay. Staff great. Day 17/9 - Noticed numerous stains (the type that seem to be almost like tar) on the pink carpet, several areas around bath with bad black mould, badly cracked handle on bath with ingrained dirt, several rusty spots on the oil-filled towel rail which was also leaking oil, build-up of dirt at the back of the sink where the silicone hadn't been kept clean. Night 17/9 - Had a drink in the bar then left the hotel for something to eat. Bar staff friendly. No other problems that night. Day 18/9 - Great breakfast again, staff very good. Night 18/9 - Had a drink in the bar then went to Hickory's Smokehouse next door (nothing to do with the hotel) for a truly awful meal that had fat and gristle with all of their meat. Cleaning staff had not left any toilet paper so we used the facial tissues. Day 19/9 - Good breakfast, reception friendly checking out.

8

Satwant

31 oct. 2025

·

A séjourné 1 nuit

Breakfast selection was excellent and food was hot

8

Kevin

17 nov. 2025

·

A séjourné 1 nuit

Reception staff friendly, room spacious and clean, restaurant nice with tasty food. Menu a bit limited and portions a bit small.

10

Heather

29 oct. 2025

·

A séjourné 2 nuits

Comfy room, excellent food and friendly staff. Only drawback was the lack of a good phone signal, which was fairly critical during this particular stay.

8

michael

8 déc. 2024

·

A séjourné 3 nuits

The staff and catering ranked well. But there were a few downsides: (a) we booked this hotel in particular to use the pool and sauna, but both were shut for the duration of our visit (b) the location was far out of town, by a garden centre. Not ideal for a day's sightseeing in town. (c) whilst the evening meals were high quality - our compliments to the chef - the breakfast was rather ordinary.

6

Marilyn

24 sept. 2025

·

A séjourné 1 nuit

Buffet breakfast, not hot, Lukewarm food. Every time.

10

birgitta

9 juin 2025

·

A séjourné 1 nuit

Very friendly and competent staff. Excellent parking. Very good food and service. Great value for money.

10

Helen

7 nov. 2025

·

A séjourné 1 nuit

Perfect stay, staff friendly, room very clean, tidy with everything you need, bath could do with some fresh silicon around the edges. Breakfast was excellent, fresh and great choice, great location with lots of parking, will definitely stay again

4

Terence

14 sept. 2025

·

A séjourné 1 nuit

After booking and paying for our room we were notified of the spa and pool being closed… poor show on your behalf as it should have been mentioned beforehand. Breakfast was chaos as lots of missing items on the self service and huge queues due to this and extremely long waits. Staff seemed to struggle to top food and drinks up along with cleaning tables so lots of guests couldn’t be seated.

8

Theresa

26 juin 2024

·

A séjourné 1 nuit

I had a really great stay. It was a tad confusing locating my room as it was through a door labelled ‘platinum suite’ which to me suggested a conference room. The room was nice and spacious, the bed and pillows were really comfortable. The TV had issues, nearly all channels besides BBC1 had poor signal. The shower was also extremely powerful and only had a setting to change the temperature rather than the pressure. The food was exceptional! I had the tempura king prawns and cod loin risotto - highlight recommend. The staff were all really friendly and helpful. The gym was okay.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	76 $US
février	83 $US
mars	106 $US
avril	95 $US
mai	95 $US
juin	116 $US
juillet	96 $US
août	95 $US
septembre	134 $US
octobre	106 $US
novembre	95 $US
décembre	84 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $171	21 $106	22 $85	23 $91	24 $112
25 $78	26 $86	27 $91	28 $91	29 $86	30 $103	31 $145

di	lu	ma	me	je	ve	sa
1 $82	2 $87	3 $95	4 $95	5 $82	6 $91	7 $106
8 $82	9 $87	10 $95	11 $95	12 $87	13 $91	14 $106
15 $82	16 $87	17 $101	18 $101	19 $87	20 $95	21 $107
22 $82	23 $85	24 $95	25 $95	26 $87	27 $95	28 $107
29 $82	30 $87

Best Western Plus Bentley Hotel

Prix pour Best Western Plus Bentley Hotel

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Exécutive, 1 très grand lit, non-fumeurs

Chambre Exécutive, 2 lits une place, non-fumeurs

Chambre Familiale, 2 lits une place, non-fumeurs

Chambre Familiale, 1 très grand lit, non-fumeurs

Chambre Standard, 1 très grand lit, non-fumeurs (Canopy Bed)

Chambre Standard, 1 lit double, accessible aux personnes à mobilité réduite, non-fumeurs

Chambre Standard, 2 lits une place, accessible aux personnes à mobilité réduite, non-fumeurs

Chambre Standard, 2 lits une place, non-fumeurs

Suite, plusieurs lits, non-fumeurs

Chambre Standard, 1 très grand lit, non-fumeurs

Chambre Familiale, plusieurs lits, non-fumeurs

Avis des voyageurs sur Best Western Plus Bentley Hotel

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