Alexander House Hotel & Utopia Spa
260 $US
/nuit
Moyenne pour octobre
Prix pour Alexander House Hotel & Utopia Spa
Sélectionnez les dates pour voir les prix et les disponibilités
260 $US
/nuit
Moyenne pour octobre
Prix moyens mensuels
À Alexander House Hotel & Utopia Spa, les prix par nuit s'élèvent en moyenne à 225 $US pendant le mois le moins cher (avril) et à 299 $US pendant le mois le plus cher (septembre), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 244 $US |
| février | 266 $US |
| mars | 236 $US |
| avril | 225 $US |
| mai | 255 $US |
| juin | 267 $US |
| juillet | 268 $US |
| août | 280 $US |
| septembre | 299 $US |
| octobre | 260 $US |
| novembre | 245 $US |
| décembre | 236 $US |
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oct. · 260 $US
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Le plus cher : septembre (env. 299 $US)
Le moins cher : avril (env. 225 $US)
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergeme...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. Profitez des nombreuses infrastructures de loisirs offertes par l'hébergement et qui comprennent notamment une piscine couverte, un bain à remous et un court de tennis extérieur. Cet hôtel de style victorien offre aussi features l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un salon de coiffure.
Services de l'établissement
Les équipements et services proposés incluent un service d'arrivée express, un service de départ express et des journaux gratuits dans le hall. Si vous devez organiser une réunion à East Grinstead, faites confiance à cet hôtel qui dispose d'espaces événements mesurant 46 mètres carrés et comprenant un espace de conférence et des salles de réunion. Un parking avec voiturier est disponible dans l'enceinte de l'hébergement.
Repas
Pendant votre séjour, vous vous régalerez à AGs 3 Rosette Restaurant, l'un des 2 restaurants de cet hôtel et profiterez d'un service d'étage (horaires limités). Idéal pour une soirée cocooning pleine de saveurs ! L'hébergement vous invite à la détente dans un de ses 3 bars/lounges. Un petit déjeuner continental est servi tous les jours de 07 h 00 à 11 h 00 moyennant un supplément.
Chambres
Avec un ameublement personnalisé, les 58 chambres de l'hébergement vous invitent à la détente et comprennent un réfrigérateur et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Une salle de bain privée avec une douche est à votre disposition. Vous y trouvez également des articles de toilette de luxe et un sèche-cheveux. Les équipements et services offerts par l'hébergement comprennent un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et un bureau. Le service d'entretien est assuré tous les jours.
Emplacement
Pratique pour explorer East Grinstead, Alexander House And Utopia Spa vous fait profiter dans le quartier historique et se trouve à moins de 5 minutes en voiture de Ferme touristique Tulleys Farm et Saint Hill Manor. Cet hôtel de luxe se trouve à 20,6 km de Surrey Hills et à 27,2 km de Parc national de South Downs.
À proximité
Ferme touristique Tulleys Farm(2.3 miles)
Rochers de Stone Farm(2.6 miles)
Saint Hill Manor(2.7 miles)
Église St. Margaret(2.9 miles)
Wakehurst Place(3 miles)
Musée Priest House(3 miles)
Bluebell Railway - East Grinstead Station(3.2 miles)
Standen House and Garden(3.3 miles)
Sackville College (université)(3.5 miles)
Parc national d'High Weald(3.5 miles)
Théâtre Chequer Mead(3.5 miles)
Église de St Swithun(3.6 miles)
Parcours de golf Effingham Park Golf Course(3.8 miles)
Worth St. Nicholas' Church(4.3 miles)
Hôpital Queen Victoria(4.4 miles)
Aéroport de Londres Gatwick (LGW)(9.3 miles)
Aéroport de Londres London City (LCY)(54.8 miles)
Aéroport de Londres Heathrow (LHR)(50.6 miles)
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Emplacement
East Street, Turners Hill, Angleterre, Royaume-Uni
Ferme touristique Tulleys Farm (2.3 miles)
Rochers de Stone Farm (2.6 miles)
Saint Hill Manor (2.7 miles)
Église St. Margaret (2.9 miles)
Wakehurst Place (3 miles)
Musée Priest House (3 miles)
Options de chambre
6
Luxury Super King Room
1 Très Grand Lit Double
2 Lits Simples
Couchages 2
377 ft²
Wi-Fi (gratuit)Baignoire et douche séparéesRéfrigérateur
5
Suite Tradition
1 Très Grand Lit Double
Couchages 2
1000 ft²
Wi-Fi (gratuit)Salon séparéRéfrigérateur
7
Suite Spa
1 Lit Double
Couchages 2
592 ft²
Wi-Fi (gratuit)Baignoire profondeBaignoire et douche séparées
1
Chambre Simple Standard
1 Lit Simple
215 ft²
Wi-Fi (gratuit)RéfrigérateurSalle de bain privée
5
Suite (Master)
1 Lit Double
Couchages 2
1238 ft²
Wi-Fi (gratuit)Baignoire profondeBaignoire et douche séparées
10
Comfy King Room
1 Lit Double
Couchages 2
321 ft²
Wi-Fi (gratuit)RéfrigérateurSalle de bain privée
20
Suite, vue jardin
1 Lit Double
Couchages 2
560 ft²
Balcon ou terrasseWi-Fi (gratuit)Salon séparéBaignoire profonde
10
Suite Junior, 1 très grand lit
1 Très Grand Lit Double
Couchages 2
431 ft²
Wi-Fi (gratuit)Baignoire profondeBaignoire et douche séparées
7
Cosy Double Room
1 Lit Double
Couchages 2
269 ft²
Wi-Fi (gratuit)RéfrigérateurSalle de bain privée
Avis des voyageurs sur Alexander House Hotel & Utopia Spa
8.3
Très bien
Basé sur 639 avis vérifiés
Qui séjourne ici ?
Affaires
4%
Couples
64%
Familles
11%
Groupes
17%
Solo
2%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'Alexander House Hotel & Utopia Spa, les clients soulignent l'attrait des jardins et la qualité du spa, tout en notant des parties datées, des problèmes d'entretien de la propriété et des frais supplémentaires pour accéder au spa.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'Alexander House Hotel & Utopia Spa, les clients soulignent l'attrait des jardins et la qualité du spa, tout en notant des parties datées, des problèmes d'entretien de la propriété et des frais supplémentaires pour accéder au spa.
Le service est largement décrit comme aimable et attentionné, le personnel résolvant souvent les problèmes et marquant les occasions spéciales avec considération. La qualité des chambres varie des options spacieuses et modernes aux chambres datées avec des agencements peu pratiques, du bruit provenant des unités extérieures ou un refroidissement insuffisant par temps chaud. L'expérience culinaire suscite des avis mitigés : beaucoup apprécient les dîners et le petit-déjeuner, mais d'autres la trouvent trop chère ou parfois froide, avec des délais. Attendez-vous à un séjour pittoresque et axé sur le service, avec un fort attrait pour le spa, mais attention aux aspects liés au rapport qualité-prix et à l'entretien.
Équipements
Propreté
Chambres
Service
Emplacement
Repas
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les installations du spa sont largement saluées, avec de belles piscines et des jardins, mais plusieurs critiques signalent des frais supplémentaires pour l'accès et des problèmes occasionnels de température ou de forte affluence. Le parking et les espaces bar sont appréciés ; une critique mentionne une salle de sport limitée.
Avis de voyageur à ce sujet
6
Darren
7 avr. 2024
·
A séjourné 1 nuit
This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service. What I do fault are the 'basics'. An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'. A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics Unusable WiFi in the room? It's 2024! Overall I feel we've paid a premium price for an underdeveloped product.
This is a pricy hotel. Staff were welcoming and affable and I certainly don't fault their service. What I do fault are the 'basics'. An expensive hotel that charges £20 per person per day to use the pool? Unreasonable and quite frankly a joke if you're there for 'the weekend'. A gym that doesn't have a treadmill? We've had hotels without gyms but this is the most basic of basics Unusable WiFi in the room? It's 2024! Overall I feel we've paid a premium price for an underdeveloped product.
10
Mike
20 nov. 2025
·
A séjourné 1 nuit
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
8
Ms
1 août 2024
·
A séjourné 2 nuits
Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.
Lovely property, lovely spa. Receptionist not very friendly or helpful. We were told the Spa was an extra £20.00 per person per day of use. This was not put on the booking Website. We paid £880.00 for 2 nights stay and thought the extra was excessive. Lovely but would not stay again.
10
Matthew
2 juin 2025
·
A séjourné 1 nuit
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
4
Nick
2 juil. 2025
·
A séjourné 1 nuit
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
8
Dawn
22 avr. 2025
·
A séjourné 3 nuits
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
10
Jessica
12 sept. 2023
·
A séjourné 1 nuit
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
8
Kaity
2 juil. 2025
·
A séjourné 1 nuit
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
8
Jodie
5 oct. 2025
·
A séjourné 1 nuit
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
10
Nursen
18 févr. 2023
·
A séjourné 1 nuit
Amazing spa, one of the best I’ve been to would highly recommend it.
Amazing spa, one of the best I’ve been to would highly recommend it.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients trouvent les chambres et les espaces spa propres, mais plusieurs signalent un décor fatigué, des taches, des odeurs de moisi et des lacunes en matière d'entretien à certains endroits.
Avis de voyageur à ce sujet
10
john
7 août 2023
·
A séjourné 1 nuit
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
10
Matthew
2 juin 2025
·
A séjourné 1 nuit
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
4
Nick
2 juil. 2025
·
A séjourné 1 nuit
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
I paid £180 for one night at Alexander House, and with that price tag, my expectations were high. Unfortunately, the experience was deeply disappointing. The room decor (Chelsea) was tired, dated, and in a shocking state of disrepair (see attached photos). Chipped tiles, threaded carpets, cracked paint, worn furniture, water-damaged artwork, and general stains were just some of the obvious problems. These issues clearly weren’t recent, indicating long-term neglect and a lack of attention to maintenance – something the management should be ashamed of, as it shows guests are not being prioritised. Additionally, the swimming pool required an additional £40 payment since it’s in the spa area, which felt like a cheap money grab given the already steep room rate. The garden sauna, which could have been a small consolation, wasn’t heating properly either. When I raised these issues with the duty manager a few hours after check-in, he was friendly and professional. He explained that in ‘similar situations’ an upgrade was often offered. While the second room we moved to was in better condition, it was frustrating and inconvenient to have to repack and move across the hotel, especially during what was meant to be a rare, relaxing break with my partner. Disappointingly, other areas of the hotel showed similar signs of poor maintenance – from broken tiles to stained carpets. Given the price and the hotel’s supposed reputation, this stay fell far below expectations.
8
Tracey
26 mars 2025
·
A séjourné 1 nuit
The staff were very friendly and helpful. Decor and environment was superb but a little tired in places. Rooms were very hot. Spa was too busy to use when wanted.
The staff were very friendly and helpful. Decor and environment was superb but a little tired in places. Rooms were very hot. Spa was too busy to use when wanted.
10
Jessica
12 sept. 2023
·
A séjourné 1 nuit
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
8
Kaity
2 juil. 2025
·
A séjourné 1 nuit
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
10
Elizabeth
4 avr. 2025
·
A séjourné 1 nuit
Very nice hotel surrounded by nature. The staff was absolutely amazing. Greeted when you walk in cared for by concierge. Rooms were clean and property was well maintained. I would definitely recommend and as an extra treat for yourself by going and enjoying some of their great spa services!
Very nice hotel surrounded by nature. The staff was absolutely amazing. Greeted when you walk in cared for by concierge. Rooms were clean and property was well maintained. I would definitely recommend and as an extra treat for yourself by going and enjoying some of their great spa services!
10
DAVID
10 août 2025
·
A séjourné 1 nuit
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
6
Richard
27 janv. 2023
·
Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.
Staff all friendly and helpful so can’t fault them but hotel itself is a bit tired and not the look and feel of a 5 star hotel so prices should reflect this. Room had large stains on the carpet and pillows so won’t be returning any time soon.
8
Jodie
5 oct. 2025
·
A séjourné 1 nuit
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les expériences varient considérablement : certaines chambres sont spacieuses, modernes et confortables avec vue sur le jardin, tandis que d'autres semblent datées avec des agencements peu pratiques, du bruit provenant des unités extérieures et un refroidissement insuffisant par temps chaud.
Avis de voyageur à ce sujet
6
Xavier
13 avr. 2025
·
A séjourné 2 nuits
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
10
john
7 août 2023
·
A séjourné 1 nuit
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
Beautiful hotel with lovely clean comfortable rooms. The spa is nicely appointed. Grounds are lovely.
8
G
19 mars 2024
·
A séjourné 1 nuit
Good location; great wine options; friendly reception staff and nice rooms.
Good location; great wine options; friendly reception staff and nice rooms.
6
Gordon
14 juil. 2025
·
A séjourné 2 nuits
Room was very comfortable but air con totally inadequate. Water from taps and showers dangerously hot. Lounges comfortable.
Room was very comfortable but air con totally inadequate. Water from taps and showers dangerously hot. Lounges comfortable.
6
Carolyn
5 févr. 2023
·
A séjourné 1 nuit
Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.
Lots of lovely furnishings and comforts (lovely robes etc). Some more investment in the property required to up the maintenance levels and make the older (and charming) rooms completely successful. I wouldn’t have been disturbed by the air con units outside my room if the windows had been double glazed. Continental breakfast was perfectly acceptable but uninspired.
8
Kaity
2 juil. 2025
·
A séjourné 1 nuit
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
10
DAVID
10 août 2025
·
A séjourné 1 nuit
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
6
Jamie
24 déc. 2024
·
A séjourné 1 nuit
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
10
Tracey
12 sept. 2023
·
A séjourné 1 nuit
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
8
Jodie
5 oct. 2025
·
A séjourné 1 nuit
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Good service from hotel staff and staff in the hotel bar. Property is beautiful but a little tired and dated. Room in eaves had faded material on headboard and chairs. Spa is nice. It's small, but weren't busy so not a problem.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est un point fort constant, avec un personnel aimable et attentionné qui résout les problèmes et marque les occasions avec considération. Quelques clients ont noté des lacunes à la réception ou pendant les repas.
Avis de voyageur à ce sujet
10
Debbie
20 févr. 2025
·
A séjourné 1 nuit
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
6
Mireya and Sofia
7 mars 2025
·
A séjourné 1 nuit
Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.
Great food and service. Some areas of the property are tired for example the staircase carpet but we did enjoy our stay as the food and service was excellent.
10
James
22 août 2025
·
A séjourné 3 nuits
Excellent venue. Staff Excellent Facilities brilliant.
Excellent venue. Staff Excellent Facilities brilliant.
10
Mike
20 nov. 2025
·
A séjourné 1 nuit
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
Fantastic Spa and five star customer service from Hannah King. Thank you Hannah
8
Samantha
30 oct. 2023
·
A séjourné 1 nuit
Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.
Booked for our anniversary, was shocked that we would not have spa access outside of our check in/check out time without paying for early check in/late check out. I have never experienced this before when staying in a spa hotel. We had asked for non-alcoholic sparkling wine for the room and where not given the product that was quoted (we had a bottle that retails at 1/3 of the price but was still charged the quoted amount). During our stay we had afternoon tea, it took 3 attempts to get a drink order right which just seemed wasteful. Overall the service was okay, but nothing outstanding or screams 5 star. I have stayed in other spa hotel with better service. I wouldn’t stay again.
10
Matthew
2 juin 2025
·
A séjourné 1 nuit
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
10
Natasha
19 juin 2025
·
A séjourné 1 nuit
The staff was great and made me feel very welcome and went above and beyond and even surprised me with a cake saying Happy Birthday for my birthday. Definitely would go there again
The staff was great and made me feel very welcome and went above and beyond and even surprised me with a cake saying Happy Birthday for my birthday. Definitely would go there again
10
liam
23 août 2025
·
A séjourné 1 nuit
Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.
Lovely spa and hotel. Amazing service from all staff but in particular, Finley absolutely slayed.
8
Andrew
22 août 2025
·
A séjourné 1 nuit
All the staff were excellent and very helpful. Would highly recommend.
All the staff were excellent and very helpful. Would highly recommend.
10
Tracey
12 sept. 2023
·
A séjourné 1 nuit
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
The staff are absolutely first class! This is a really fabulous hidden away hotel and it's a beautiful setting. Whilst i was on business i didnt get chance to use the spa but it looked amazing. The rooms were lovely and beds/bedding extremely comfortable. Little touches like Google assistant in your room, filtered water and fresh milk in the fridge. I could not fault this place. Next time I want to stay in one of the suites as they are stunning.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé dans un cadre pittoresque avec des jardins, et avec un accès facile à Gatwick et aux attractions à proximité comme Wakehurst, ce qui en fait une base relaxante pour les escales ou les courts séjours.
Avis de voyageur à ce sujet
10
jo
26 mai 2024
·
A séjourné 1 nuit
Lovely location grwat facilities staff are very helpful 😀
Lovely location grwat facilities staff are very helpful 😀
10
john
15 nov. 2024
·
A séjourné 2 nuits
Beautiful property both inside and out with nice parking
Beautiful property both inside and out with nice parking
10
Carolan
14 oct. 2024
·
A séjourné 1 nuit
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
10
Oswaldo
16 déc. 2024
·
A séjourné 1 nuit
Location
Location
10
Stephen
12 sept. 2024
·
A séjourné 1 nuit
Lovely hotel in beautiful surroundings .
Lovely hotel in beautiful surroundings .
10
Christopher
20 sept. 2024
·
A séjourné 1 nuit
This place was better than expected no need to leave the property! Wish we did 2 nights here
This place was better than expected no need to leave the property! Wish we did 2 nights here
8
Dawn
22 avr. 2025
·
A séjourné 3 nuits
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
We loved the Spa and pool. Plenty of parking and our room was serviced every day. We had breakfast delivered to our room which was a real treat. We visited nearby Wakehurst Arboretum and gardens and had no trouble eating out also. Our door key didn’t work on two occasions. Cocktails were expensive but overall it was a wonderful long, relaxing Easter weekend. The staff were very polite and helpful.
8
Kaity
2 juil. 2025
·
A séjourné 1 nuit
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
I stayed at this hotel as part of an extended layover from the US to mainland Europe. This was a gorgeous property with super friendly staff and tons of amenities. I loved the bar, the spas, the pool and the gardens. The room was great too with an incredible bathroom - rainfall shower and massive tub - but it was unseasonably hot when I stayed and there was only a portable AC unit to use. It was a bit musty and had to be constantly refilled with ice, which was a bit of a challenge to maintain.
10
DAVID
10 août 2025
·
A séjourné 1 nuit
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
On arrival we were given a deluxe room which smelled damp and looked out onto a flat roof and pipes. We were moved to a modern upgraded room. Staff handled it all brilliantly. Food dinner. Formerly helpful staff. Near Gatwick.
10
John
31 juil. 2024
·
A séjourné 2 nuits
Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.
Lovely stay in the hotel. A great get away for a few days in a beautiful surrounding area.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La nourriture reçoit des avis mitigés : beaucoup ont apprécié les dîners et les petits-déjeuners copieux, mais d'autres ont trouvé les plats trop chers ou parfois servis froids, avec des délais et des erreurs de commande.
Avis de voyageur à ce sujet
10
Debbie
20 févr. 2025
·
A séjourné 1 nuit
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
The stay has been amazing, we haven’t found fault in anything. The food has been great and service throughout the hotel exceptional. The surrounds are beautiful and relaxing. The only thing I will mention about the spa towels were left on chairs all around with no one using them, this made seating very limited.
6
Xavier
13 avr. 2025
·
A séjourné 2 nuits
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
It’s a nice property but does not really achieve a 5 star level. The building is very nice but the interior design lacks the level of elegance of a 5-star property. We stayed in a garden room in the new building which was very large but not particularly well laid out. The restaurant tables were small and crammed and the food was ok but overpriced.
10
Sharon
27 août 2025
·
A séjourné 2 nuits
Most amazing place I have ever stayed. Staff was amazing. The grounds were beautiful. The supper was delightful.
Most amazing place I have ever stayed. Staff was amazing. The grounds were beautiful. The supper was delightful.
10
Carolan
14 oct. 2024
·
A séjourné 1 nuit
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
Great stop over close to Gatwick. Beautiful pools at the spa to help with jet lag Great dining options
10
Matthew
2 juin 2025
·
A séjourné 1 nuit
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
Booked one night stay to celebrate my step-son's 21st birthday, we had 2 king-bed rooms in the main house. Full of character, spacious and very clean. We enjoyed drinking outside in the sun, the spa was clean and although busy it didn't feel crowded, and we made use of the outdoor jacuzzi and sauna. Our meal at Reflections was a little disappointing, but I put this down to them being extremely busy and possibly a staff member down. After dinner we enjoyed further drinks at the Champagne bar, which had a great atmosphere. Breakfast in the morning was plentiful. It was our 3rd trip, and we will definitely have a 4th.
8
Alistair
16 mai 2025
·
A séjourné 1 nuit
I thinking is need to improve Breakfast and some of menus on Restaurant also the mattress too
I thinking is need to improve Breakfast and some of menus on Restaurant also the mattress too
10
Jessica
12 sept. 2023
·
A séjourné 1 nuit
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
Fantastic time on one of the hotest days of the year! The hotel and grounds are stunning, the spa is spectacular and fill of surprises, including a cool pool, male and female facilities and shared facilities, jacuzzis you can rent privately and a £20pp to use the spa per night (this wasnt in the description, but fair enough. You can ever have drinks from the bar in the hot tubs! We booked a stunning tasting menus, and were able to share it under the stars due to the temperature. Impeccable service and food, a little dark, but we loved the ambience so much! The wine pairing menu was both fascinating and delicious, and the knowledge of the servers was incredible. The room and bathrooms were beautifully decorated, and we were given a mobile AC too because of the weather and the age of the building. The bathroom could have been cleaner, the shower and bath were not as clean as i would have hoped, but otherwise an almost perfect stay! Oh and breakfast i would do again, fresh and delicious and a slight break from tradition too! I would love to add how well they catered for my partners gluten allergy too! We will be back soon!
4
Emma
17 mars 2025
·
A séjourné 1 nuit
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up. Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible.. The decor was dated and cheap looking. Terrible value for money overall.
The spa was not up to basic standards. Steam room was cold. Sauna was cold without water to top it up. Restaurant food was overpriced at £35:£40 per meal. It came cold. When informed staff, food was taken away, warmed under the grill and returned 20 mins later. This was a fish dish, so basically inedible.. The decor was dated and cheap looking. Terrible value for money overall.
10
deborah
30 juil. 2024
·
A séjourné 1 nuit
Excellent spa hotel. Food go9d not great
Excellent spa hotel. Food go9d not great
6
Jamie
24 déc. 2024
·
A séjourné 1 nuit
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
Unfortunately it wasn’t the 5 star experience we are used to when staying at Alexander house when it came to the room and restaurant. The staff are all amazing though and will immediately fix any issues raised. Was just shame on first impressions when walking into a very tired room which was nowhere near worthy of a 5 star category - even if it was the basic room. We had a broken iron, broken plug sockets, wallpaper peeling from ceiling and walls, cracks apparent everywhere and just very tired woodwork/tiles throughout. Management were great and moved us to a junior suite for the trouble and were also in agreement with us. As for the restaurant, there were also issues here. We ordered the £100 cote du beouf, which not only came out to us 50 minutes after ordering, but was stone cold along with all of the side dishes. It took another 2 attempts to get this right, the second time the waiter said he didn’t even bring it out to us when he checked the temperature first. I guess third time lucky is always a charm but obviously we were waiting well over an hour by now for our food. The manager was kind enough to give us the bottle of wine we ordered on the house for the issues. We were celebrating joint birthdays (big 40) so it was a bit of a shame to experience the above, but the staff did what they could to still make it special so thank you.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
2
Erik
il y a 3 semaines
·
A séjourné 1 nuit
Check in was not good. Waited 2 hours and other ppl arrived later and got rooms before. Very unfriendly reception.
Check in was not good. Waited 2 hours and other ppl arrived later and got rooms before. Very unfriendly reception.
10
Rissa
31 août 2026
·
A séjourné 2 nuits
Everything about this hotel is fantastic. Beautiful rural setting, helpful and friendly staff and tastefully decorred room.
Everything about this hotel is fantastic. Beautiful rural setting, helpful and friendly staff and tastefully decorred room.
10
Graham
18 août 2026
·
A séjourné 1 nuit
Fantastic spa hotel. Garden suites are very modern and have aircon. Breakfast was great.
Fantastic spa hotel. Garden suites are very modern and have aircon. Breakfast was great.
10
Matt
17 août 2026
·
A séjourné 1 nuit
Lovely getaway for a spa day and a romantic dinner
Lovely getaway for a spa day and a romantic dinner
8
Cassim
9 juil. 2026
·
A séjourné 2 nuits
Nice spa
Nice spa
Politiques de l’établissement
Instructions d’arrivée
Tout ce que vous devez savoir pour une arrivée en douceur.
Arrivée
Départ
De 15:00 à 23:00
Avant 11:00
Bon à savoir
Politiques et informations supplémentaires sur cet établissement.
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Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-20: 240.76291713726803USD
- 2026-10-21: 329.1558756665039USD
- 2026-10-22: 329.0460009088745USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: 521.7214377237549USD
- 2026-10-26: 231.21232175491332USD
- 2026-10-27: 237.29073441397094USD
- 2026-10-28: 232.37119400381468USD
- 2026-10-29: 233.00056853088378USD
- 2026-10-30: 257.0868513490906USD
- 2026-10-31: 294.0804222269897USD
- 2026-11-01: 233.46276839166256USD
- 2026-11-02: 257.0868513490906USD
- 2026-11-03: 256.9966129808349USD
- 2026-11-04: 257.0868513490906USD
- 2026-11-05: 257.5863552137451USD
- 2026-11-06: 285.2817276478576USD
- 2026-11-07: 326.8981188830566USD
- 2026-11-08: 234.5989911696472USD
- 2026-11-09: 256.73069141488645USD
- 2026-11-10: 257.5863552137451USD
- 2026-11-11: 257.5863552137451USD
- 2026-11-12: 258.0958570307922USD
- 2026-11-13: 284.8728216668701USD
- 2026-11-14: 421.2904651599731USD
- 2026-11-15: 234.04377953601073USD
- 2026-11-16: 258.0958570307922USD
- 2026-11-17: 258.0958570307922USD
- 2026-11-18: 257.28230789440914USD
- 2026-11-19: 258.59536089544673USD
- 2026-11-20: 280.84345853506466USD
- 2026-11-21: 374.3913373502197USD
- 2026-11-22: 235.36489595413207USD
- 2026-11-23: 260.3336521490173USD
- 2026-11-24: 257.09683218170164USD
- 2026-11-25: 258.59536089544673USD
- 2026-11-26: 257.39654819631954USD
- 2026-11-27: 287.127274332489USD
- 2026-11-28: 365.411840758728USD
- 2026-11-29: 235.96764922097776USD
- 2026-11-30: 259.0948647601013USD
- 2026-12-01: 305.5748147199707USD
- 2026-12-02: 302.4721624802246USD
- 2026-12-03: 306.23844592980953USD
- 2026-12-04: 333.08202363568114USD
- 2026-12-05: 371.2044900250854USD
- 2026-12-06: 301.78285159814453USD
- 2026-12-07: 310.18455556420895USD
- 2026-12-08: 306.23844592980953USD
- 2026-12-09: 305.31935334051514USD
- 2026-12-10: 311.8129549403686USD
- 2026-12-11: 381.2146317020874USD
- 2026-12-12: 421.0853701776733USD
- 2026-12-13: 353.3220907445068USD
- 2026-12-14: 307.27741122912596USD
- 2026-12-15: 303.68629738378905USD
- 2026-12-16: 310.0546849017944USD
- 2026-12-17: 308.78593789526366USD
- 2026-12-18: 335.3897359415283USD
- 2026-12-19: 372.64306526403806USD
- 2026-12-20: 317.63922745758055USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit et les cartes de débit; espèces non acceptées
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée, un système de sécurité et une trousse de secours
- Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
- L'accès à certaines infrastructures peut être restreint. Pour plus d'informations à ce sujet, vous pouvez contacter l'hébergement grâce aux coordonnées fournies dans la confirmation de réservation.
- L'hébergement n'accepte les animaux de compagnie que dans certaines chambres. Par ailleurs, la présence d'animaux de compagnie fait l'objet d'un supplément (voir section « Frais »). Si vous souhaitez amener votre animal, veuillez contacter directement l'hébergement au moyen des coordonnées fournies dans la confirmation de réservation.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Le petit déjeuner continental coûte environ 15.50 GBP par personne
- Frais pour le parking longue durée : 7.5 GBP par nuit
- Animaux de compagnie : 40.00 GBP par animal et par nuit
- Les animaux d'assistance ne sont soumis à aucuns frais.
- Supplément en cas de départ tardif : 50 GBP (sous réserve de disponibilité)
- Lit d'appoint : 40.0 GBP par nuit
- Les frais d'utilisation de 20 GBP par personne et par jour incluent également l'utilisation des éléments suivants : spa
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Service en chambre
Service de voiturier
Organisation d'excursions
Services
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Coffre-fort
Location de vélos
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Lockers Available
Activités
Piscine
Courts de tennis
Jardin
Parcours de golf (à proximité)
Cyclisme
Randonnée
Piscine intérieure
Piscine extérieure chauffée
Pool (Indoor)
Mobilier d'extérieur
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Soins corporels
Soins pour le visage
Petit-déjeuner en chambre
Chambres hypoallergéniques
Chambre familiale
Beach Sun Loungers
Wheelchair Accessible (Limited)
Parking
Parking
Service de voiturier
Parking gratuit
Station de recharge pour véhicule électrique
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit