Mercure Paris Nanterre

Our experience at the Mercure Nanterre was very poor and certainly not a 4* experience. The hotel was previously a 3* hotel and this is clearly evident throughout. We arrived on a Sunday evening at 5pm to a closed hotel, with no entry possible except by waving to one of two hotel staff inside. The doors were kept closed as they did not anticipate any guests (despite our booking). The bistro was not open as "we do not normally open at weekends".Neither of these are indicators of a 4* service. The rooms are extremely small, again because they cannot change the size of the room from a 3* offering, despite the rebranding of the hotel. We also had incidences of staff entering our room unannounced as they expected the two internal lockable doors to be kept shut and locked (we kept them open); we had been sold a "communicating family room" which is only true of we can keep the internal doors open. When I communicated this to the manager I received offensive responses including one accusing me of extortion (!) Overall this remains a 3* hotel and the attempts to make it appear as a 4* is an exercise making greater profit but not fair to customers

The room was small and the area wasn’t good

The manager of this hotel and staff were extremely helpful. I would recommend this hotel and would stay there again.

The staff could not have been nicer or more helpful. An absolute delight to deal with. The immediate environs are nothing special but you’re less than five minutes from the RER, and on the far side of the station there are some very good bakeries, markets and restaurants in the older area of Nanterre. If you need somewhere to stay outside the arrondissements, it’s ideal.

Hotel is ok. Have stayed in a lot better than this one. Lots of work happening at hotel when I arrived, so the reception was full of workmen and tools, and also the bar/restaurant. The restaurant food choice is very limited, and the area surrounding the hotel didn't feel like the kind of place that you would want to explore on foot. I had a few issues with my room, toilet over flowing, noise outside (drunks shouting all day/evening) and the hotel were accommodating to try and resolve these things.