Toyoko INN Marseille Saint Charles

If i could check in a bit earlier if the room its available it will be perfect.

There were no lamps next to the bed so it was difficult to read in bed. The breakfast was poor, coffee in the machine was awful and the room was more like a canteen.

Clean room and helpful staff. As for the room furniture, there’s only a chair and a table which makes it difficult to manage two people stuff. We had to put our luggage on the carpet floor. Breakfast has a lot of choices but not tasty.

We arrived on a motorcycle and were not given instructions as to where we could park. Hotel is on a busy dual carriageway and there is underground parking but it would have been useful to receive some information prior to our arrival. It would seem you can just drive in and use intercom at barrier to tell reception you have a room booked. The young man on reception was very polite and helpful. When I booked this hotel I had visions of a super modern, high tech property as I believe it is Japanese. There were certainly lots of Japanese guests but I soon realised it was quite dated in furnishings and not at all high tech. The room was fairly basic although clean. The bathroom was a very small capsule, the type seen on board a ferry or ship. The toilet and shower were quite strange and the bathroom had a drain smell. Breakfast was quite good although the scrambled eggs were powdery. The hotel is located in quite a rough area but we expected this in Marseille. Not sure we would return to this noisy, chaotic city but if we did, we would choose a different hotel.

I expected better from a Japanese hotel..Japanese staff were not friendly...general service from reception was luke warm.understanding of English was poor.mainly they have bathtubs and v small bathrooms .not good for people with mobility issues. The station is not that close .when have to climb 50 steps with suitcases. Not convenient or safe.no Bell boy.staff don't help with suitcases...hotel lacks atmosphere. No restaurant for dinner..nothing is close by..wouldn't recommend nor would I stay here again.. not a safe area ..