What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:00 AM for a fee of approximately EUR 17 for adults and EUR 8.5 for children.

Does the property allow pets?

Pets are allowed at the property with a fee of EUR 14 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 2:00 PM until midnight, and check-out is at 11:30 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property in advance for arrangements.

Where is the property located in relation to key landmarks?

The hotel is located in the heart of Orléans, within a 10-minute walk of Place du Martroi and Hôtel Groslot. It is 0.6 mi from the Museum of Fine Arts and Sports Hall of Orleans.

What are the policies for guests staying with children?

Children are allowed at the property, and the minimum age for children to stay for free is not specified.

What are the policies regarding extra beds or cribs?

Rollaway beds are available for a fee of EUR 20 per night, and advance request or confirmation is required. Information regarding cribs is not provided.

Best Western Hôtel d'Arc in Orléans

Average nightly price at Best Western Hôtel d'Arc by month, last 12 months (USD)
Month	Average price
January	US$92
February	US$91
March	US$101
April	US$101
May	US$104
June	US$130
July	US$111
August	US$103
September	US$111
October	US$106
November	US$95
December	US$97

What guests think

Across reviews of Best Western Hôtel d'Arc, travelers praise the central location and welcoming staff, while noting recurring issues like small or dated bathrooms, occasional strong drain odors, intermittent air conditioning or heating problems, and a very small historic elevator.

Beds are widely described as comfortable, with room size varying from generous to tight and some reports of noise from the tram or thin walls. Breakfast feedback is mixed, ranging from very good to disorganized or poor, and the dining room can feel small. There is no on-site parking and access by car can be tricky, with guests directed to off-site garages a short walk away. Best for travelers who value character and comfort and can tolerate a few quirks.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

No on-site parking; guests are directed to off-site garages within walking distance, and car access can be awkward in the restricted area. The vintage elevator is charming but very small and weight-limited.

Related guest reviews

10

Gérard

17 Jul 2025

·

Stayed 1 night

Hôtel bien situé. Ascenseur rétro fantastique. Ville très agréable. Notre passage a été agrémenté par le tournoi de Basket à 3. Les équipes De France et d'Italie étaient dans l'hôtel. Super!

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10

Ivan

10 Sept 2024

·

Stayed 1 night

Very unique hotel. Very very nice bed. The best shower I've ever experienced in a hotel. Stayed an overnight - checked in late around 11:15 pm and left early the next morning. This is a very lovely town. Please note: parking is off site. You have to drop your luggage off and then drive to the parking and walk back about 12 minutes to the hotel.

8

Carol

28 Apr 2023

·

Difficult to access. Explanation of how to get to hotel were inadequate. Parking was out of the way too.

4

Hans-Joachim

4 Aug 2023

·

Ich hatte den Aufenthalt mit Frühstück gebucht. Vorort wusste niemand etwas davon und musste das Frühstück doch noch einmal bezahlen. Parkplatz 10 Minuten zu Fuß entfernt. Hotel ist mitten in der Fußgängerzone und somit keine Anfahrmöglichkeit. Kein 4 Sterneniveau.

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8

David

8 Sept 2022

·

Stayed 1 night

The hotel is centrally located but a nightmare to get to by car as it is an a restricted area. We eventually found it after being misdirected by the sat-nav several times. The reception staff were very helpful and directed us to a secure car park within walking distance (very expensive!) but it would have been better if we had been directed to a car park in the first place.

10

Oliver

2 Aug 2023

·

Stayed 1 night

Einfach großartig! Der Lift ist besonders schön!! :)

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8

Philippe

3 Dec 2025

·

Stayed 1 night

Chambre spacieuse et très propre. Hôtel vieillot mais à part l’ascenseur très étroit et donc limité en poids, le reste est correct.

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8

Murat Tayfun

5 Dec 2025

·

Stayed 2 nights

Oda çok güzeldi, tek kelimeyle bayıldım özellikle manzarasına… Resepsiyondakiler çok güleryüzlüydü. Otelle ilgili en büyük sıkıntı bence asansörü, inanılmaz dar. Onun dışında çok güzel. Çok memnun kaldım

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8

Alexandre

22 Dec 2022

·

Stayed 1 night

Très bon séjour, excellent accueil. Attention à l'ascenceur qui peut faire un peu peur... 1 ou 2 places maxi !

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8

Toby

29 Aug 2022

·

Stayed 1 night

Only here for an overnight, I wish we had longer. Orleans is such a beautiful city. This charming hotel is situated a great location, close to all the hustle and bustle and sights of the historical part of the city. Do note, the hotel has no parking so Yiu need to sort that out.

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Cleanliness

Many guests found rooms clean, but recurring complaints mention strong sewage odors in bathrooms or common areas and occasional lapses such as mold or missed housekeeping or amenities.

Related guest reviews

2

Pascal

5 Feb 2025

·

Stayed 1 night

La suite familiale est de dimension incroyable…!!! Vous y tenez à peine debout. Les toilettes minuscules. La douche sale avec des traces. Les traces de moisissures sous votre nez tel un cauchemar. Nous n’avons pas pu passer la nuit. Et le comble l’hôtel n’a pas accepté de nous rembourser.

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6

Gilles

16 Feb 2025

·

Stayed 2 nights

Everything was great except for a very strong and constant drains smell - from the reception downstairs to our bathroom. A real pity as this hotel deserves much more .

6

Ludger

21 May 2025

·

Stayed 1 night

Das Badezimmer war sehr klein. Stockflecken in der Dusche. Um 22:00 h standen wir vor verschlossener Tür. Keine Information vorab, dass man nach 22 Uhr klingeln muss. Die Klingel haben wir zufällig entdeckt. Klimaanlage hat nicht funktioniert. Das Zimmer war sehr warm.

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2

Nicolas

28 Jul 2022

·

Stayed 2 nights

Horrible, le ménage n'est pas fait, salle de bain sans savon, boisson du mini frigo périmé.

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10

Xavier

16 Feb 2026

·

Stayed 3 nights

Chambre parfaite Propre et le personnel était parfait courtois

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10

Flory

17 Dec 2025

·

Stayed 2 nights

Chambre très propre et surtout le personnel très accueillant, très gentil et surtout serviable. Je note 20/10.

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8

Mrs L

23 Mar 2025

·

Stayed 2 nights

There was a smell of sewage in my room and all round the hotel breakfast was ok

8

Betty

31 Jul 2024

·

Stayed 1 night

Bel établissement, chambre spacieuse, personnel agréable. Seul petit bémol, une odeur très désagréable dans la salle de bain.

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10

Edward M

7 Apr 2023

·

Stayed 1 night

Bed is comfortable. Property is clean.

10

Julie

9 May 2025

·

Stayed 1 night

Our fourth stop here. Gets better everytime. The staff on reception are very friendly and welcoming and also remembered us 😀 Rooms are clean and comfortable. Location of the hotel is excellent. Wouldn't hesitate to stay again.

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Rooms

Beds are comfortable, but room and especially bathroom sizes vary widely—from spacious to very small—with some dated elements. Several reviews cite noise from the tram or thin walls.

Related guest reviews

8

Céline

6 May 2023

·

Stayed 1 night

Emplacement idéal de cet hôtel. Bâtiment ancien bien rénové. Chambres confortables. Un bémol pour la salle de bain très petite et vieillotte

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6

SEBASTIEN

8 Jan 2025

·

Stayed 1 night

Hôtel en plein centre ville mais qui a l’âge de ses fondations. L’hôtel est en lien direct avec le tramway. Dès qu’il passe, de 5 heures à 1h du matin, les murs tremblent. La porte de la chambre, les murs, et les plafonds ne sont pas isolés phonétiquement. Dès qu’un occupant passe dans le couloir, ferme une porte où marche dans sa chambre, vous partager tous ses faits avec lui. Malgré un personnel agréable, une literie irréprochable et une chambre spacieuse, je ne retournerai pas dans cet hôtel.

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10

Audrey

29 Aug 2025

·

Stayed 3 nights

Our room was spacious and lovely, very comfortable bed and tea and coffee making in the room as well as water station and coffee machine available in foyer. The breakfast was good. As far as the location it was very convenient for everything. Would definitely stay again.

8

Elisabeth Sophie

26 Sept 2025

·

Stayed 1 night

Es hat uns gut gefallen, war alles in Ordnung. Das Hotel liegt sehr zentral, alles zu Fuss gut erreichbar. Obwohl das Tram direkt vor dem Zimmer vorbeifuhr, haben wir dieses kaum gehört.

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4

Alain

12 Aug 2024

·

Stayed 1 night

La literie était très bien et c’est le seul côté positif que je retienne. Pour une nuit à 200€, nous n’avons pas été contents et on se demande pourquoi l’hôtel bénéficie de 4 étoiles . Nous allons toujours dans des 4 étoiles et passons environ 30 nuits/an à l’hôtel donc bonne expérience. L’hôtel est très bruyant ( les voisins de chambres, le tramway dans la rue, des bruits parasites dans le couloir) , bref, difficile de trouver le sommeil. La salle de bain est minuscule. En me séchant les cheveux , mes coudes heurtaient la paroi de douche ou le mur ! Le petit déjeuner se déroule dans une pièce trop petite où il est difficile de trouver une place et quand c’est le cas, c’est collé -serré avec les voisins. Les œufs brouillés ressemblent à de l’éponge … Le parking est loin de l’hôtel (7 mm à pied) et c’est pénible pour les bagages !

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8

Asa

27 Sept 2025

·

Stayed 1 night

Great location! Friendly staff and good beds and quiet that’s always important for us :)

6

Geraldine

13 Feb 2025

·

Stayed 2 nights

Chambre bruyante ! Table salon cassée ! Radiateur sdb bruyant

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8

Philippe

3 Dec 2025

·

Stayed 1 night

Chambre spacieuse et très propre. Hôtel vieillot mais à part l’ascenseur très étroit et donc limité en poids, le reste est correct.

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6

Julie

17 Dec 2024

·

Stayed 1 night

It isuch an old building and very tired inside. The rooms need a refurb altho the bed was very comfortable. Ideal central location.

6

Jean-Pierre

29 Sept 2025

·

Stayed 1 night

Petit déjeuner fourni mais pas vraiment bon , aucun serveur durant le petit déjeuner. J'ai demandé expressément la climatisation (qui ne fonctionnait pas) on m'a promis qu'il pouvait la régler a distance (ce qu'il n'ont pas fait). On a ouvert la fenêtre, du coup plusieurs piqûres de moustiques (sans rire !) . La salle de bain était microscopique ( wc entre paroi de douche et mur sans aucune marge. Ensemble de l'hôtel vieillot, le seul point positif un grand lit confortable dans une grande pièce (en comparaison avec la salle de bain). Ce n'est plus ce que c'était best western...

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Service

Staff are frequently described as friendly and helpful, though some guests reported miscommunications, slow responses, or service lapses.

Related guest reviews

10

Julien

10 Apr 2024

·

Stayed 1 night

Fantastic staff. I would specifically thank the girl who lived in the US. Thanks again I will be back.

10

Anne

23 Aug 2024

·

Stayed 4 nights

This is a great hotel when visiting Orleans. Close to the station and the centre of town. The staff are very friendly and helpful. Breakfast is also good and a check out time of 12noon very civilised.

4

Ernesto Castelazo

15 Oct 2023

·

Stayed 2 nights

I had payed for breakfast and they denied it!!!!

10

Jimmy

13 Apr 2025

·

Stayed 2 nights

Helpful staff, handy location, clean

10

Flory

17 Dec 2025

·

Stayed 2 nights

Chambre très propre et surtout le personnel très accueillant, très gentil et surtout serviable. Je note 20/10.

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8

chaitali

1 Jan 2025

·

Stayed 1 night

The location is excellent. The bed was super soft. The only issue was the heater, which didn't seem to be working. We called reception, but no one picked up the phone. It was the end of the year so we were expected to find a few staff. But over all it was good.

10

Brian

29 Apr 2023

·

Stayed 1 night

Staff were incredibly helpful

10

Julie

9 May 2025

·

Stayed 1 night

Our fourth stop here. Gets better everytime. The staff on reception are very friendly and welcoming and also remembered us 😀 Rooms are clean and comfortable. Location of the hotel is excellent. Wouldn't hesitate to stay again.

10

Edgar

18 Sept 2024

·

Stayed 3 nights

As part of a short tour along the Loire river, the staff were most informative, friendly and helpful. The location and facilities of Orleans made for a perfect choice.

6

Jean Claude

10 Nov 2025

·

Stayed 2 nights

Petit déjeuner complètement désorganisé le 1er matin plus rien à boire ou manger à 09h30. Le lendemain le ménage a été fait et la femme de ménage a laissé la chambre ouverte avec la cale jusqu’à ce que l’on rentre le soir. Dans la salle de bain la VMC ne fonctionnait pas donc obligé de laisser làporte de la salle de bain ouverte pour évacuer la buée et l’humidité après la douche. la réceptionniste nous fait un geste commercial en nous offrant le petit déjeuner le 2eme jour. La commentaires n’est pas passée à la réceptionniste du lendemain qui nous réclame le paiement. Bref que de déception pour un 4*.

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Location

Consistently praised for being central, near the station, shops, and cathedral. Access by car can be difficult due to local restrictions and reliance on off-site parking.

Related guest reviews

10

Richard

1 Oct 2025

·

Stayed 2 nights

Great location to access the old town and be close to the train station. Excellent value for the room. I would skip the breakfast next time.

10

Anne

23 Aug 2024

·

Stayed 4 nights

This is a great hotel when visiting Orleans. Close to the station and the centre of town. The staff are very friendly and helpful. Breakfast is also good and a check out time of 12noon very civilised.

10

Abraham

13 Oct 2025

·

Stayed 2 nights

Cool place! Very good location near the mall and only a short walk to the cathedral. Breakfast was amazing, rooms were large and clean. Only downside is the chaotic parking situation in town. Other than that this was a wonderful place!

8

Elisabeth Sophie

26 Sept 2025

·

Stayed 1 night

Es hat uns gut gefallen, war alles in Ordnung. Das Hotel liegt sehr zentral, alles zu Fuss gut erreichbar. Obwohl das Tram direkt vor dem Zimmer vorbeifuhr, haben wir dieses kaum gehört.

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8

David

8 Sept 2022

·

Stayed 1 night

The hotel is centrally located but a nightmare to get to by car as it is an a restricted area. We eventually found it after being misdirected by the sat-nav several times. The reception staff were very helpful and directed us to a secure car park within walking distance (very expensive!) but it would have been better if we had been directed to a car park in the first place.

10

Stephen

15 Sept 2024

·

Stayed 2 nights

Lovely hotel close to the ancient town and cathedral.

8

Asa

27 Sept 2025

·

Stayed 1 night

Great location! Friendly staff and good beds and quiet that’s always important for us :)

8

Toby

29 Aug 2022

·

Stayed 1 night

Only here for an overnight, I wish we had longer. Orleans is such a beautiful city. This charming hotel is situated a great location, close to all the hustle and bustle and sights of the historical part of the city. Do note, the hotel has no parking so Yiu need to sort that out.

10

Jean Pierre

15 Feb 2025

·

Stayed 1 night

Hôtel très bien situé en centre ville

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10

Tim

21 Oct 2025

·

Stayed 1 night

Very nice hotel located in a premium area of Orleans, good client service, extra water and coffee in the hallways, nice experience

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Dining

Breakfast feedback is inconsistent: some praise the selection and value, while others report poor quality, disorganization, or a cramped space.

Related guest reviews

10

Ingeborg

25 Dec 2023

·

Stayed 1 night

Mooie superior kamer, wel wat gehorig! Midden in het centrum, leuke locatie! Vriendelijk personeel, goed ontbijt.

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10

Audrey

29 Aug 2025

·

Stayed 3 nights

Our room was spacious and lovely, very comfortable bed and tea and coffee making in the room as well as water station and coffee machine available in foyer. The breakfast was good. As far as the location it was very convenient for everything. Would definitely stay again.

10

Abraham

13 Oct 2025

·

Stayed 2 nights

Cool place! Very good location near the mall and only a short walk to the cathedral. Breakfast was amazing, rooms were large and clean. Only downside is the chaotic parking situation in town. Other than that this was a wonderful place!

4

Jordane

8 Jun 2025

·

Stayed 1 night

Very poor and bad breakfast Lot of bad odours in the room Very small room as well Difficulties to park the car

10

ALAIN

29 Jun 2025

·

Stayed 1 night

tres confortable personnel a l ecoute et au service petit dejeuner super merci a la personne dedier au petit dej qui est de service

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10

Joseph

12 Aug 2023

·

Stayed 1 night

pre dinner. Great selection of breakfast is top value. Egg boiler as well as the usual meat, cheese, pastries. Good coffee machine too.

6

Andreia

16 Aug 2024

·

Stayed 1 night

Room very small and smelly in all hotel. Staff very friendly. Breakfast was fair but fresh juice and fresh fruit not good and taste indicate that juice and fruit salad was not ok anymore

6

Jean Claude

10 Nov 2025

·

Stayed 2 nights

Petit déjeuner complètement désorganisé le 1er matin plus rien à boire ou manger à 09h30. Le lendemain le ménage a été fait et la femme de ménage a laissé la chambre ouverte avec la cale jusqu’à ce que l’on rentre le soir. Dans la salle de bain la VMC ne fonctionnait pas donc obligé de laisser làporte de la salle de bain ouverte pour évacuer la buée et l’humidité après la douche. la réceptionniste nous fait un geste commercial en nous offrant le petit déjeuner le 2eme jour. La commentaires n’est pas passée à la réceptionniste du lendemain qui nous réclame le paiement. Bref que de déception pour un 4*.

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6

Eddy

17 Aug 2024

·

Stayed 1 night

Chambre propre et confortable . Petit déjeuner horriblement cher pour la qualité servie . La fiche que l hôtel vous adresse afin de faciliter votre arrivée ne sert a rien et en plus les prix ne sont pas juste

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6

Jean-Pierre

29 Sept 2025

·

Stayed 1 night

Petit déjeuner fourni mais pas vraiment bon , aucun serveur durant le petit déjeuner. J'ai demandé expressément la climatisation (qui ne fonctionnait pas) on m'a promis qu'il pouvait la régler a distance (ce qu'il n'ont pas fait). On a ouvert la fenêtre, du coup plusieurs piqûres de moustiques (sans rire !) . La salle de bain était microscopique ( wc entre paroi de douche et mur sans aucune marge. Ensemble de l'hôtel vieillot, le seul point positif un grand lit confortable dans une grande pièce (en comparaison avec la salle de bain). Ce n'est plus ce que c'était best western...

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1 $91	2 $106	3 $123	4 $123	5 $118	6 $98	7 $98
8 $95	9 $106	10 $119	11 $118	12 $106	13 $98	14 $92
15 $89	16 $100	17 $135	18 $112	19 $100	20 $92	21 $92
22 $89	23 $100	24 $112	25 $135	26 $122	27 $112	28 $113
29 $109	30 $120

Best Western Hôtel d'Arc

Prices for Best Western Hôtel d'Arc

Monthly average prices

About this property

Location

Room options

Executive Room, 1 Queen Bed

Exclusive Room, 1 King Bed

Standard Room, 1 Queen Bed

Guest reviews of Best Western Hôtel d'Arc

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Hôtel d'Arc

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25 $105	26 $130	27 $120	28 $120	29 $111	30 $97	31 $96