The Willowbrook Village at Lake Harmony, a Wyndham Hotel

Given wrong KEY several times and as u know Willow Brook is not near the reception desk and each time I was told I would have to wait 30 min. While in my room a family literally walked in while I was naked and my husband was getting dressed as we were getting ready to go to dinner they said that was their room, a manager came and actually wanted us to LEAVE that was unbelievable why would we have to leave when we were already in the room. I expect some type of compensation for this embarrassing inconvenience

Kitchen did not have any items available. We did reach out and request pots/pans/plates/silverwear, etc and it was delivered.

We chose the resort for the full kitchen in the unit. Everything was okay… but we were not wowed. We used the fitness room 4 days in a row. It seemed as though the place was under a transition. There was new equipment, but it was not fully setup. We had a hot tub in our room that served as a tub… the jets did not work. So many small things that could have been better. However the area was great and we enjoyed our stay. The breakfast attendant was excellent in keeping up with the flow of traffic, and the food was fresh.

The was nothing to use in the kitchen. The furniture was old, the dining room table was cracked and scuffed but put back together. The sofa was very uncomfortable. We didn’t realize we had to drive to the main lobby and were staying down the road and it was bad weather.

I didn't eat athe the resturant. The accommodation was not as expected. I have visited here before. It was mich better.. I Willowbrook look run down inside and outside. Just because you add furniture to the lobby doesn't change the fact the the rooms dont nee to be updated. Wood around the outside door worn-out enough for a draft to be felt. There waa mold in the bathroom. Water leaking from the faucet in the bathroom.