Palm Grove

I reserved a room in your hotel for 20th Oct night. To my utter shock, the whole ground floor was in renovation. With cement bags and construction material. There was no lobby. There was no reception even the front door could not be opened. In the bathroom, there is no bath soap. There was no clothes hook to put up the clothes. There was no hand towel & and most important there was no foot mat. Coming out of the shower I almost slipped . I am very angry with the owner of the hotel who did not say about the renovation in the description. How can they make a pay for a hotel which is under construction? The manager was very kind. He did his best to pacify me. It’s not his fault but the fault of the owner who wants to earn more money but make the Client s stay uncomfortable. This is a lack of responsibility towards client service and I will never go back to this hotel even when it’s all done.

Det dyre område i Colombo 7. Der var lidt butikker, et lille supermarked og nogle restauranter - på de nærmeste veje. Ikke langt op til en stor park og independance memorial square. Nemt at skaffe et køretøj. Skønt personale.

Central location in Colombo. Clean. Handy cafe at the front. Courteous staff.

Yes,Room was clean, Staff manager was excellent in helping. But the day I took shower in cold water,because water heater was to small. I should get refund of $10. I showed to manager but he said its ok.I need definitely rebate if $10.0

good accomodation!