Black Diamond Hotel

Modernt, snyggt och rent hotell centralt på Victoria Island. Bra mat. Funktionellt gym. Dessutom finns ett spa i hotellet. Det enda minuset var ett opålitligt wifi som inte alltid nådde till rummet.

The pool was cold which is one of the amenities that attracted us to pick the hotel. The hotel pool needs a heater to keep the pool slightly warm which will also help to generate revenue because it would be revenue generating area due to customers buying drinks while lounging at the pool because Nigeria is hot. The lounge/pool side chair cushions or covers needs replacements due to permanent stains despite cleaning. Overall as a Nigerian American my wife and I enjoyed our stay, breakfast provided many choices and all meals ordered after breakfast were delicious and palatable.

I was very pleased with the hotel and staff. Good job! However given the location of the hotel, it is quite noisy once you leave the hotel and the entrance by car, feels like an accident just waiting to happen.

Stay away from this hotel. They tried to force someone into my room in the middle of the night. They even came banging on my door. I had to check out of the hotel the second day.

Located in a nice area. Excellent security. All the staff helpful and right there to assist with anything. A definite return visit on my next trip to Lagos

The property is very elegant and well laid out. Staff extremely help and reacted quickly to requests. Enjoyed the stay and would definitely come again.

The hotel ambiance is good outside of the rooms

Beautiful ambiance

Security was not good, they do not communicate with each other, for anytime I want to park I will have to circle the property up to 3 times. They are always arguing amongst themselves, it wasn’t funny. Until you get upset before they will do their jobs which is not supposed to be so. My room was facing the road and it was so noisy I couldn’t sleep which made my day very unproductive. The cleaner that came to clean for some reasons best known to him he just did not empty the trash in the bathroom..😤😤😤. Check in process was good.(the trainee did well, a young guy dark) front desk and Maintenance response timing was great. But you see those security ehhh… chai they frustrated my life. The one at the gate will grant you access, the one in charge of parking will misdirect you, you get to where you are directed to the other one will send you back to where you are coming from, then you explain to the 2nd guy that you are been directed here and both the 1st &2nd guy will start shouting on each other forgetting that you are a customer. And you are just sitting in the car wondering what is going on. Then the CSO will step in and apologize and look for a space for you to park. Like that was how it was from Friday I came in till Sunday I left.😤😤😤

This hotel and its staff truly set the standard for exceptional service in Lagos. Everyone was friendly and enthusiastic about assisting me with everything I needed to create a wonderful birthday experience for my husband. I appreciated the wide range of services available and the straightforward check-in process. I'm pleased to say that the hotel is quite safe, as a room key is required to access any floor. I really like that! I plan to book another room soon.

Clean room

Great location excellent staff and service very clean and comfortable.

Excellent service, very clean, very friendly employees. I recommend a place with a very good view and a safe area

We really enjoyed our stay at Black diamond hotel. The staff were all friendly. Rooms were very spacious and clean. Food was great. Drinks were good. I will definitely come back again to visit.

The view of the lagoon was nice, the room service and housekeepers were friendly, the front desk associated were “ usually” friendly . The food at the restaurant was nice also good. The main issue was the power at the hotel going off at least 3-4 times per day.

Great staff but they abandoned cleaning my room and left all linens on the floor

Hotel is not well maintained. sheets and towels are old. They checked us into a room that has not yet been cleaned. We did not get the value of what we paid for

Unfortunately my room was ant ridden and there was a big red cockroach in the bathroom. I asked to move rooms and there were ants there too, on the floor and table. The staff were very lovely, respectful and polite. The room size was great… Just a shame about the hygiene aspect.

Security was not good, they do not communicate with each other, for anytime I want to park I will have to circle the property up to 3 times. They are always arguing amongst themselves, it wasn’t funny. Until you get upset before they will do their jobs which is not supposed to be so. My room was facing the road and it was so noisy I couldn’t sleep which made my day very unproductive. The cleaner that came to clean for some reasons best known to him he just did not empty the trash in the bathroom..😤😤😤. Check in process was good.(the trainee did well, a young guy dark) front desk and Maintenance response timing was great. But you see those security ehhh… chai they frustrated my life. The one at the gate will grant you access, the one in charge of parking will misdirect you, you get to where you are directed to the other one will send you back to where you are coming from, then you explain to the 2nd guy that you are been directed here and both the 1st &2nd guy will start shouting on each other forgetting that you are a customer. And you are just sitting in the car wondering what is going on. Then the CSO will step in and apologize and look for a space for you to park. Like that was how it was from Friday I came in till Sunday I left.😤😤😤

It was not a bad place to stay at all. I quite enjoyed it only I had a minor plumbing issue in my suite.

Modernt, snyggt och rent hotell centralt på Victoria Island. Bra mat. Funktionellt gym. Dessutom finns ett spa i hotellet. Det enda minuset var ett opålitligt wifi som inte alltid nådde till rummet.

It’s a spacious room and safe place. Breakfast was good. You need to carry a local payment card if not local currency or USD for payments. International cards are not accepted. The WiFi coverage was very poor in the room that I stayed.

The Rio s are large but furnishing sparce

Very spacious room

The hotel ambiance is good outside of the rooms

The view of the lagoon was nice, the room service and housekeepers were friendly, the front desk associated were “ usually” friendly . The food at the restaurant was nice also good. The main issue was the power at the hotel going off at least 3-4 times per day.

The only issue I had was the WiFi was not working that well . My view of the water was amazing the staff is great

One of the best hotels in Lagos. Rooms are big and very comfortable. Well worth the money.

Security was not good, they do not communicate with each other, for anytime I want to park I will have to circle the property up to 3 times. They are always arguing amongst themselves, it wasn’t funny. Until you get upset before they will do their jobs which is not supposed to be so. My room was facing the road and it was so noisy I couldn’t sleep which made my day very unproductive. The cleaner that came to clean for some reasons best known to him he just did not empty the trash in the bathroom..😤😤😤. Check in process was good.(the trainee did well, a young guy dark) front desk and Maintenance response timing was great. But you see those security ehhh… chai they frustrated my life. The one at the gate will grant you access, the one in charge of parking will misdirect you, you get to where you are directed to the other one will send you back to where you are coming from, then you explain to the 2nd guy that you are been directed here and both the 1st &2nd guy will start shouting on each other forgetting that you are a customer. And you are just sitting in the car wondering what is going on. Then the CSO will step in and apologize and look for a space for you to park. Like that was how it was from Friday I came in till Sunday I left.😤😤😤

The breakfast was absolutely delicious: I could eat them omelette every day of my life. I also loved the range of bread options there were, so I wasn’t just eating toast all the time. The bed was beyond comfy. Regardless of the quality of the breakfast, there were times were I had to skip it because I couldn't get out of bed. Mind you, I had one whole bed to myself so you could imagine how good I felt in it - Isaiah Amazing hotel. The area around it may seem a bit dull but inside is a dream. The staff is very kind and greets you every day no matter how stressful their job is. Thank you black diamond - Miles Nice - Murray

I have stayed at this property before the service is always 10/10

Outstanding services

Great location excellent staff and service very clean and comfortable.

We initially had issues with our check-in.

The breakfast buffet was great. Many options to choose from. The dinner selections were limited. The only real issue was when I ordered strawberry cheesecake for dessert but the watress gave me caramel cheesecake instead. When I asked why she brought the caramel instead of strawberry, she said they didn't have strawberry. She should not have served me whatever she decided without asking me.

We really enjoyed our stay at Black diamond hotel. The staff were all friendly. Rooms were very spacious and clean. Food was great. Drinks were good. I will definitely come back again to visit.

Great staff but they abandoned cleaning my room and left all linens on the floor

It's a beautiful, spacious hotel with very friendly and respectful staff. There were quite a few hiccups with staff sometimes missing an item ordered or asking for the wrong payment and then asking for the rest to be paid (despite having told them initially that the amount I was being asked to pay was less than that which had been quoted over the phone by room service staff), however they were always very apologetic and respectful and there was one time that one of the bosses came personally to offer apologies & also brought a glass of wine which was very nice of him/them. Despite all, I do want to give a big 'shout out' of thanks to their breakfast staff: Supervisors in breakfast room/restaurant: Patrick and Confidence, and also Esther, Joshua, Blessing, Lawal, Eric, Victor & Seun.

This hotel and its staff truly set the standard for exceptional service in Lagos. Everyone was friendly and enthusiastic about assisting me with everything I needed to create a wonderful birthday experience for my husband. I appreciated the wide range of services available and the straightforward check-in process. I'm pleased to say that the hotel is quite safe, as a room key is required to access any floor. I really like that! I plan to book another room soon.

The location is convenient. There is room for improvement on service in most areas. The restaurant staff are quite friendly. In-house communications is a problem, one can only call either front desk or room service, if one needs housekeeping they need to call front desk....quite an inconvenience. They do not give out irons, so if one wants a quick press you need to call front desk who sends housekeeping to come get your clothes and the pressing takes a while. So you can imagine the inconvenience when rushing for an appointment. I will stay again, but some of these issues can be sorted out.

Good location. Huge variation between the exterior and the interior

Modernt, snyggt och rent hotell centralt på Victoria Island. Bra mat. Funktionellt gym. Dessutom finns ett spa i hotellet. Det enda minuset var ett opålitligt wifi som inte alltid nådde till rummet.

I was very pleased with the hotel and staff. Good job! However given the location of the hotel, it is quite noisy once you leave the hotel and the entrance by car, feels like an accident just waiting to happen.

Great location excellent staff and service very clean and comfortable.

Excellent service, very clean, very friendly employees. I recommend a place with a very good view and a safe area

Located in a nice area. Excellent security. All the staff helpful and right there to assist with anything. A definite return visit on my next trip to Lagos

The view of the lagoon was nice, the room service and housekeepers were friendly, the front desk associated were “ usually” friendly . The food at the restaurant was nice also good. The main issue was the power at the hotel going off at least 3-4 times per day.

Security was not good, they do not communicate with each other, for anytime I want to park I will have to circle the property up to 3 times. They are always arguing amongst themselves, it wasn’t funny. Until you get upset before they will do their jobs which is not supposed to be so. My room was facing the road and it was so noisy I couldn’t sleep which made my day very unproductive. The cleaner that came to clean for some reasons best known to him he just did not empty the trash in the bathroom..😤😤😤. Check in process was good.(the trainee did well, a young guy dark) front desk and Maintenance response timing was great. But you see those security ehhh… chai they frustrated my life. The one at the gate will grant you access, the one in charge of parking will misdirect you, you get to where you are directed to the other one will send you back to where you are coming from, then you explain to the 2nd guy that you are been directed here and both the 1st &2nd guy will start shouting on each other forgetting that you are a customer. And you are just sitting in the car wondering what is going on. Then the CSO will step in and apologize and look for a space for you to park. Like that was how it was from Friday I came in till Sunday I left.😤😤😤

The breakfast was absolutely delicious: I could eat them omelette every day of my life. I also loved the range of bread options there were, so I wasn’t just eating toast all the time. The bed was beyond comfy. Regardless of the quality of the breakfast, there were times were I had to skip it because I couldn't get out of bed. Mind you, I had one whole bed to myself so you could imagine how good I felt in it - Isaiah Amazing hotel. The area around it may seem a bit dull but inside is a dream. The staff is very kind and greets you every day no matter how stressful their job is. Thank you black diamond - Miles Nice - Murray

The location is convenient. There is room for improvement on service in most areas. The restaurant staff are quite friendly. In-house communications is a problem, one can only call either front desk or room service, if one needs housekeeping they need to call front desk....quite an inconvenience. They do not give out irons, so if one wants a quick press you need to call front desk who sends housekeeping to come get your clothes and the pressing takes a while. So you can imagine the inconvenience when rushing for an appointment. I will stay again, but some of these issues can be sorted out.

The pool was cold which is one of the amenities that attracted us to pick the hotel. The hotel pool needs a heater to keep the pool slightly warm which will also help to generate revenue because it would be revenue generating area due to customers buying drinks while lounging at the pool because Nigeria is hot. The lounge/pool side chair cushions or covers needs replacements due to permanent stains despite cleaning. Overall as a Nigerian American my wife and I enjoyed our stay, breakfast provided many choices and all meals ordered after breakfast were delicious and palatable.

Breakfast, staff, room size and ammdnities

The breakfast buffet was great. Many options to choose from. The dinner selections were limited. The only real issue was when I ordered strawberry cheesecake for dessert but the watress gave me caramel cheesecake instead. When I asked why she brought the caramel instead of strawberry, she said they didn't have strawberry. She should not have served me whatever she decided without asking me.

We really enjoyed our stay at Black diamond hotel. The staff were all friendly. Rooms were very spacious and clean. Food was great. Drinks were good. I will definitely come back again to visit.

The view of the lagoon was nice, the room service and housekeepers were friendly, the front desk associated were “ usually” friendly . The food at the restaurant was nice also good. The main issue was the power at the hotel going off at least 3-4 times per day.

My stay was short however the service was great. Rebecca the breakfast server was lovely. I just wish the fellow making breakfast omelettes was a bit friendlier. He was a bit standoffish. Overall the property is great.

It's a beautiful, spacious hotel with very friendly and respectful staff. There were quite a few hiccups with staff sometimes missing an item ordered or asking for the wrong payment and then asking for the rest to be paid (despite having told them initially that the amount I was being asked to pay was less than that which had been quoted over the phone by room service staff), however they were always very apologetic and respectful and there was one time that one of the bosses came personally to offer apologies & also brought a glass of wine which was very nice of him/them. Despite all, I do want to give a big 'shout out' of thanks to their breakfast staff: Supervisors in breakfast room/restaurant: Patrick and Confidence, and also Esther, Joshua, Blessing, Lawal, Eric, Victor & Seun.

All var perfekt på det här hotellet, mycket bra bemötande och service. Var första hotellet som hade mycket varierande frukost som var för turister som inte vi äter stark kryddat mat. Varmt rekommendera det här hotellet fanns inget att klaga 10/10 på alla sätt.

The breakfast option was great

The breakfast was absolutely delicious: I could eat them omelette every day of my life. I also loved the range of bread options there were, so I wasn’t just eating toast all the time. The bed was beyond comfy. Regardless of the quality of the breakfast, there were times were I had to skip it because I couldn't get out of bed. Mind you, I had one whole bed to myself so you could imagine how good I felt in it - Isaiah Amazing hotel. The area around it may seem a bit dull but inside is a dream. The staff is very kind and greets you every day no matter how stressful their job is. Thank you black diamond - Miles Nice - Murray