Holbrook Manor & Spa

Plenty of parking and mostly a nice quiet area

A property of former grandeur that is now a little rough around the edges! Our room was spacious with an excellent view of the garden but seemed to be at the furthest and highest extremity of the building. The bathroom facilities were excellent and the shower was great. The leisure centre was a bonus along with the provision of bathrobes. The staff were polite and helpful but seemed a bit stretched. We enjoyed a stroll round the grounds.

disabled parking 2 very small spaces in an enclosed courtyard quite tight .hot tub was out of order. lots of steps as well as the mentioned creaky wooden stairs. check-in is right opposite the swimming pool entrance in the same aera as club entrance so wet & slippy floor and crowded blocking access. room was drab and dated empty for the size .noise level of neighbours and any movement in hallway echoed. bed was very uncomfortable lumpy. shower didn't drain and overflowed. wooden toilet seat that pushed flush button when seated.

First room wasn't clean and had a strange smell so we mentioned this to reception and they upgraded us to a better room

Cant comment on breakfast as didnt have it. Room is very basic for a deluxe room very limited items in the room pillow on bed was dirty left for housemaid in morning to change and was just put back on the bed Customer service is shocking and not customer focused worst ive come across in years. Hotel is very money focused rathered than there customers having a safe and pleasant stay. It was extermely bad weather (snow and ice) with amber warming risks and only travel in emergency hotel refused refund and refused to change date which can be understood (a little) but the customer service man on hotel phone was so rude. Very monwy fo used hotel no heating in january makes an old building very cold. On check out day they lit the fire and put out hot drinks and coffee but this was for show and unable to touch as was for a conference they had coming in very focused hotel on what looks good to get guests but doesnt look after them when visiting would not recommend at all