Candlewood Suites Charleston-Northwoods by IHG

Nice BBQ area. Great staff running the place

Quiet , parking available, and clean

Kitchen in handicap room. Handicap room on third floor ? Kinda weird. Elevator, but what if need to get out fast, cant do stairs fast.

I would not recommend staying at this property. The room was in poor condition, with visible stains on the counters, rugs, and bedding, which made the overall environment feel unclean and uncomfortable. Due to these issues, my husband and I decided to leave and stay at another hotel. On a positive note, the front desk staff was courteous and helpful throughout our brief interaction.

The worst part we had a suite in it was roaches in the kitchen &bathroom area.the ice maker didnt work had to go buy ice.thevgood part we was close to everything.

The bedroom was dusty, dirty, and unsanitary. I found hairs in the sheets, shower, and toilet. The kitchen was also not properly cleaned and everything was greasy. Overall, did not enjoy staying here.

I like that it is close to the shopping mall but thats about it everything else was poor i spend 8 nights and not 1 day did we get house keeping service. They gave us a room with a broken toilet that was running water 24/7 we reported it from the night we checked in they send maintenance in the mrn he said it cant be fixed now and they agreed to change our room and then they gave us a key to a out of order room my god i am still tramatize by room 316 we had to stay in the room with the broken toilet for 8 nights and to make it worst dog hair was on the carpet,blood stain on one of the sheet and they leave a tissue in the bathroom that was almost finish

The staff was friendly and helpful but the room was disgusting. The menstrual trash from the previous guest was left in the room and there were no towels.

The staff was friendly!! But the property was run down. When we got to the second floor it was a very strong odor of marijuana. When we got to the room it had a very funky smell. The bathroom desperately needs remodeling. We were looking to cook something but the kitchenware was dirty and nasty. Also we found two roaches in the bathroom. Never staying here again

The customer service was good but the room smelled horrible, bathroom wasn’t clean toilet had feces in it and the tub had a dirt ring around it. I was so disturbed about the sheets on the bed with all these weird spots in them I went and bought my own because I didn’t feel comfortable sleeping in the ones provided. The side door was propped open with a stick for reentry I’m assuming. Completely unsafe. This was my first time visiting Charleston and my experience is not one I would ever brag about. I used points to book this stay. Very much a waste of those.

Room was filthy, liquid stains on the floor, counter top, and coffee pot, dead roach on the bathroom floor, bad odor in the room also

I wasn’t pleased with this property at all. It was my first time staying there & I had reasonable expectations. The shower floor was dirty, the bathroom sink wasn’t draining properly, the stovetop burners had a crack, the silverware in the room was dirty (I went to ask for plastic silverware, they didn’t have any). I will not be staying here again as I was highly disappointed.

The hotel room did not have working ac/heater and I had to be moved to another room. The new room had roaches in the bathroom. Other guests were lounging in the hallways and were very loud.

The staff was really nice, my room was cleaned by Jennifer upon arrival and she did a fantastic job. The rooms were spacious and roomy it was very comfortable. I would stay there again.

Oh wow ! My family and I recently stayed at the Candlewood and it was fantastic ! The entire staff was really nice and accommodating, their suites are clean , spacious and family friendly. It’s like a home away from home . It’s conveniently located near Walmart, Dillards , Dollar Tree and others , yet the property is safe and quiet. We would definitely stay there again.

Friendly staff. appreciate the kitchen. Comfortable beds.

The room was ok, but needs a bit of an update. The bed and pillow was really comfortable. The telephone didn’t work. The staff at the front desk were nice. Lots of feral cats outside.

I felt safe and secure. The room was clean, the bed was comfortable and the staff was extremely friendly.

Some of the nicest beds I've ever slept in. Super friendly and understanding staff. The accommodation and amenities were outstanding! I would gladly stay here again.

Kitchen in handicap room. Handicap room on third floor ? Kinda weird. Elevator, but what if need to get out fast, cant do stairs fast.

Staff was great, nice place for an extended stay.

The room was very clean and comfortable. The down side was the other guests cooking with their doors open so the smell was in the hallways. We were there for 2 nights. The first night was fine but the second night around 1am there were young children running through the hallways making a lot of noise and slamming doors. We tried to call the front desk but no one answered.

The rooms on the first floor are so loud and the walls are so thin. The room above us sounded like elephants walking in the room

This hotel was very disappointing to my husband and I. We checked in, got to our room and no body wash and the microwave was damaged inside, so i was afriad to use it. I tried calling the front desk and the phone didnt work. My husband had to go to the front desk so that we could get some body wash. Then the bill we received was different from the charges on the credit card, so in the morning we had to ask why the difference in amounts. The lady Tiffany was very helpful in explaining the difference in charges. I even showed her pictures of the microwave.We then told her about the issues with our room and she said she was going to give us a discount. However, we have not received a discount and I will be contacting a manager. When leaving the hotel a different lady was at the desk and another customer was complaining about issues she was having with the service. The lady was eating yogurt and never put her food down to fully acknowledged the customer. I felt that was very rude and she could have atleast put her food to the side for a minute and address the situation. I will not be staying at this hotel again. I don't recommend this hotel. A suggestion is better management, and training so that customers will have a good stay whether its one night or one week.

When I arrived at 10:15 pm I had to wait 10-15 minutes for the front desk to make sure the room was ready. Aren’t rooms readied after checkouts? Once I got to the room, there was no tv remote. The phone didn’t work, so I had to go downstairs to tell them. When I came back upstairs, I washed my face, but there were no towels. I had to go back downstairs again. I was given towels and once washed and in bed the refrigerator kept making periodic rumbling noise like it was making ice. I had already turned the icemaking switch off earlier, but I kept getting awakened by the unpredictable and unsettling noise. Thank God I had earplugs.

I would not recommend staying at this property. The room was in poor condition, with visible stains on the counters, rugs, and bedding, which made the overall environment feel unclean and uncomfortable. Due to these issues, my husband and I decided to leave and stay at another hotel. On a positive note, the front desk staff was courteous and helpful throughout our brief interaction.

I felt safe and secure. The room was clean, the bed was comfortable and the staff was extremely friendly.

Loved everything about my stay the staff was very helpful and made sure to keep me comfortable

Not a fancy hotel, but was perfect for low cost, safety (especially important to an older woman traveling solo), comfortable bed, basic kitchen, and close to airport and Interstate. The staff was absolutely wonderful - attention to my every need. Every time I left the hotel, they would welcome me and and address me by name.

Some of the nicest beds I've ever slept in. Super friendly and understanding staff. The accommodation and amenities were outstanding! I would gladly stay here again.

*Desk clerk seemed inexperienced. *Had to go to the desk to fix my key to room 3 out of 4 days. *Room was great except for ring in toilet. *A ton of stores but area looks on the decline.

The room was very clean and comfortable. The down side was the other guests cooking with their doors open so the smell was in the hallways. We were there for 2 nights. The first night was fine but the second night around 1am there were young children running through the hallways making a lot of noise and slamming doors. We tried to call the front desk but no one answered.

Yes. Staff was nice and friendly. CLEAN ROOM

Really loved the room. Personnel were attentive. Easy access to almost anywhere.

Oh wow ! My family and I recently stayed at the Candlewood and it was fantastic ! The entire staff was really nice and accommodating, their suites are clean , spacious and family friendly. It’s like a home away from home . It’s conveniently located near Walmart, Dillards , Dollar Tree and others , yet the property is safe and quiet. We would definitely stay there again.

Great stay. Nice and quiet! No issues to report. Would stay here again. 10 minutes from the airport.

The worst part we had a suite in it was roaches in the kitchen &bathroom area.the ice maker didnt work had to go buy ice.thevgood part we was close to everything.

Prop. And room are nice. Neighborhood directly behind it is sketchy but had not problems

Quiet , parking available, and clean

Not a fancy hotel, but was perfect for low cost, safety (especially important to an older woman traveling solo), comfortable bed, basic kitchen, and close to airport and Interstate. The staff was absolutely wonderful - attention to my every need. Every time I left the hotel, they would welcome me and and address me by name.

I loved that i had everything in the same area walking distance. The mall, supermarket etc

*Desk clerk seemed inexperienced. *Had to go to the desk to fix my key to room 3 out of 4 days. *Room was great except for ring in toilet. *A ton of stores but area looks on the decline.

Candle wood was a good stay. I would stay again. The service was the best and the location was convenient to a lot of popular places. Minor cosmetic issue I had but overall my stay here was wonderful, great, awesome!!