Limehome Vitoria Palacio de los Álava-Velasco

great place to stay and good location

Unfortunately when we arrived at the property we were realised that the apartment was above an active building site. The noise of the excavations directly underneath the apartment was deafening. The petrol fumes, which were choking, combined with the noise from the excavation machinery, meant that we were unable to remain in the property. It transpired that there were employees of Limehome in the "common area" of the building who had travelled from Madrid to inspect the building. Regrettably they were most unhelpful and could not explain why there were excavation works being carried out in the building affecting not only the apartment which we had booked but presumably other apartments which they were responsible for in the building. They were unwilling/ unable to help. Consequently we had to phone Limehome ourselves.The first person we spoke to at Limehome cut us off. We phoned back but sadly the person we spoke to did not seem remotely concerned and said they could not help. We therefore had to leave and book alternative accommodation in Agormaniz at additional cost to ourselves. We were not unduly concerned as we thought that we would be fully reimbursed once we had sent proof of the noise by way of recordings on our phones. However we could not have been more wrong, Not only were Limehome unwilling to give us a full refund but regrettably Expedia have been less than helpful. We have used Expedia for a number of years but after this experience we are having second thoughts

Extremely complicated check in process. The room lock was not functioning properly. Smoke sensors blinking all the night.

We liked the location of the property since it was in walking distance to the Ironman Village for the Ironman Vitoria-Gasteiz race. Also, it had some good restaurants nearby and the Santa Maria Cathedral was right next door. What we didn't like was that we only had 1 pot when we arrived. We had to request that they send more. Also, it seemed like they weren't finished cleaning our room as the door was open when we arrived and a cleaning solution was out on the table. However, overall the place was good and the location was great.

Great location.Perfect for convenience in Vittoria. We used a parking garage in town, 10 mins walk away Everything needed is provided although we didn't have information for extra bedding for the sofa bed. Not a major issue and we did get help quickly. Not the most comfortable seating if you spend a long time in the apartment, we didn't as we did a lot of day trips. We cooked a few times and had everything we needed.