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voco Royalty Puebla Downtown by IHG

From

US$ 96

/noite

voco Royalty Puebla Downtown by IHG - Receção

voco Royalty Puebla Downtown by IHG - Quarto

voco Royalty Puebla Downtown by IHG - Quarto

voco Royalty Puebla Downtown by IHG - Receção

voco Royalty Puebla Downtown by IHG - Restaurante

Selecione datas para ver preços e disponibilidade

From

US$ 96

/noite

Sobre este alojamento

Participe nas várias atividades recreativas do local, incluindo uma sala de fitness, ou aprecie soberbas vistas a partir do terraço. Este hotel de estilo colonial dispõe ainda de Wi-fi grátis e de serviços de concierge.

Estacionamento
Restaurante
Quartos de não fumadores
Serviço de quartos
Balcão de turismo
Limpeza a seco

Localização

Portal Hidalgo 8, Av. Palafox y Mendoza, Puebla, Estado de Póvoa, México

Zócalo de Puebla (0.1 milhas)

Iglesia de Santo Domingo (0.2 milhas)

Biblioteca Palafoxiana (0.2 milhas)

Capela do Rosário (0.2 milhas)

Igreja da Companhia (0.2 milhas)

Museo Poblano de Arte Virreinal (0.2 milhas)

Mais informações sobre a localização

Opções de quartos

18

Quarto Premium, 1 cama queen-size

Detalhes do quarto

1 Cama De Casal Grande

Dormidas 2

183 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

12

Quarto Nobre, 1 cama queen-size

Detalhes do quarto

1 Cama De Casal Grande

Dormidas 2

215 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

16

Suite, 2 camas queen-size

Detalhes do quarto

2 Camas De Casal Grandes

Dormidas 3

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

17

Suite, 1 cama king-size (Cathedral View)

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

409 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

19

Quarto Standard, 1 cama de casal, varanda (Cathedral View)

Detalhes do quarto

1 Cama De Casal

Dormidas 2

151 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

14

Quarto Standard, 1 cama queen-size

Detalhes do quarto

1 Cama De Casal Grande

Dormidas 2

129 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

14

Quarto Standard, 1 cama de casal

Detalhes do quarto

1 Cama De Casal

Dormidas 2

140 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

20

Suite, 1 cama king-size, varanda (Cathedral View)

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

301 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

8

Quarto Standard

Detalhes do quarto

1 Cama Individual

Dormidas 2

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

22

Quarto Nobre, 2 camas queen-size, varanda (Cathedral View)

Detalhes do quarto

2 Camas De Casal Grandes

Dormidas 3

291 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

14

Quarto Nobre, 2 camas de casal

Detalhes do quarto

2 Camas De Casal

Dormidas 3

280 ft²

Ar condicionado

Wi-Fi (gratuito)

Casa de banho privada

Avaliações dos hóspedes sobre voco Royalty Puebla Downtown by IHG

8.7

Fabuloso

Com base em 400 avaliações verificadas

Quem se hospeda aqui?

Negócios

6%

Casal

33%

Família

24%

Grupos

21%

Individual

12%

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

No voco Royalty Puebla Downtown by IHG, os viajantes elogiam a localização imbatível em frente ao Zócalo, a simpatia da equipe e os interiores geralmente limpos e bem conservados, ao mesmo tempo em que observam que muitos quartos são pequenos (alguns sem janela) e o barulho da rua ou do terraço pode afetar algumas estadias.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

No voco Royalty Puebla Downtown by IHG, os viajantes elogiam a localização imbatível em frente ao Zócalo, a simpatia da equipe e os interiores geralmente limpos e bem conservados, ao mesmo tempo em que observam que muitos quartos são pequenos (alguns sem janela) e o barulho da rua ou do terraço pode afetar algumas estadias.

O terraço e os restaurantes no topo do edifício recebem elogios frequentes pelas vistas e atmosfera, embora alguns hóspedes relatem qualidade da comida ou serviço inconsistente, música alta em alguns momentos e limitações com o café da manhã “incluído”. Vários comentaristas também mencionam odores de esgoto ou pequenos problemas de manutenção no banheiro, enquanto o check-in é tipicamente rápido e a equipe ajuda com o acesso de carros no centro movimentado, às vezes fechado para pedestres. No geral, é adequado para viajantes que valorizam a energia de uma praça histórica acessível a pé em vez de espaço e silêncio extras.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

O terraço e os restaurantes no local são um destaque, com ótimas vistas da catedral. A equipe ajuda com estacionamento e manobrista, embora partes da propriedade estejam em reforma.

Avaliações dos hóspedes relacionadas

8

CARLOS E

24 de set. de 2023

·

A estadia foi de 1 noite

El hotel está en una ubicación excelente, sin embargo si vas en auto hay que considerar que los fines de semana cierran algunas calles, por lo que es mejor hablar al hotel para que alguien vaya por tu auto y lo estacione por ti. El servicio es excelente!

El hotel está en una ubicación excelente, sin embargo si vas en auto hay que considerar que los fines de semana cierran algunas calles, por lo que es mejor hablar al hotel para que alguien vaya por tu auto y lo estacione por ti. El servicio es excelente!

10

Vanessa

18 de set. de 2023

·

A estadia foi de 2 noites

El hotel ha sido remodelado y quedo muuuy bonito, todos son amables y serviciales, volveria a hospedarme ahi, la ubicación excelente

El hotel ha sido remodelado y quedo muuuy bonito, todos son amables y serviciales, volveria a hospedarme ahi, la ubicación excelente

8

Elsa

28 de mar. de 2023

·

A estadia foi de 1 noite

Chaming hotel with great location! It would be great to have access to nearby parking. There is remodeling going on at this time.

Chaming hotel with great location! It would be great to have access to nearby parking. There is remodeling going on at this time.

10

Yuchi

2 de set. de 2023

·

A estadia foi de 4 noites

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

10

Jose Manuel

29 de mar. de 2025

·

A estadia foi de 1 noite

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

10

Carol

13 de nov. de 2023

·

A estadia foi de 2 noites

Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner. Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.

Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner. Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.

10

claudia

2 de set. de 2025

·

A estadia foi de 2 noites

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

10

Darrell

10 de nov. de 2025

·

A estadia foi de 2 noites

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

10

Jose

30 de mar. de 2025

·

A estadia foi de 1 noite

Great property and impecable installation. Inconvenient to reach as traffic can be heavy but hotel staff is great at assisting with parking etc.

Great property and impecable installation. Inconvenient to reach as traffic can be heavy but hotel staff is great at assisting with parking etc.

6

Kasandra

3 de jan. de 2023

·

A estadia foi de 19.355 noites

No room service, this place is weird in that the have 2 restaurants yet cannot provide room service even though Expedia lists they have it. The bathrooms stink due to their sewer system. It’s awful. The front desk people are rude. The restaurant upstairs is highly overpriced and their food is rather flavorless, basic and low quality. The cleaning staff is great and they pay attention to detail. The hotel is very noisy due to them blasting music at the top restaurant into the late night. The rooftop restaraunt plays their music so loud at 7pm for no reason and it is uncomfortable to have dinner there with family as we have to shout to each-other. Over all, I would not stay here again. The balcony view was nice but it doesn’t make up for all the other issues.

No room service, this place is weird in that the have 2 restaurants yet cannot provide room service even though Expedia lists they have it. The bathrooms stink due to their sewer system. It’s awful. The front desk people are rude. The restaurant upstairs is highly overpriced and their food is rather flavorless, basic and low quality. The cleaning staff is great and they pay attention to detail. The hotel is very noisy due to them blasting music at the top restaurant into the late night. The rooftop restaraunt plays their music so loud at 7pm for no reason and it is uncomfortable to have dinner there with family as we have to shout to each-other. Over all, I would not stay here again. The balcony view was nice but it doesn’t make up for all the other issues.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

Os quartos e as áreas comuns são frequentemente descritos como muito limpos. Relatos recorrentes mencionam odores de esgoto em alguns banheiros e eventuais falhas, como itens esquecidos nas gavetas.

Avaliações dos hóspedes relacionadas

10

Casandra

6 de jan. de 2026

·

A estadia foi de 1 noite

El personal es súper amable y las habitaciones están impecables

El personal es súper amable y las habitaciones están impecables

10

Jorge Enrique

7 de dez. de 2024

·

A estadia foi de 2 noites

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

10

yadira

6 de ago. de 2023

·

A estadia foi de 1 noite

Beautiful hotel right in the heart of the city. Very well decorated, clean and absolutely charming.

Beautiful hotel right in the heart of the city. Very well decorated, clean and absolutely charming.

2

IGNACIO

23 de jun. de 2025

·

A estadia foi de 1 noite

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

10

emilio

22 de jun. de 2025

·

A estadia foi de 2 noites

Great customer service, rooms very clean, great restaurant facilities.

Great customer service, rooms very clean, great restaurant facilities.

6

Alejandra

28 de set. de 2025

·

A estadia foi de 2 noites

Hotel viejo, la primera noche con ruido por todas las ventanas a pesar de ser una habitación interna. La segunda noche nos cambiaron a una habitación mucho mejor, sin embargo, olía a cañería. La ubicación es excepcional, al lado de la Catedral. La atención también fue muy buena, sobretodo de quienes te reciben el auto y te llevan a la habitación. Revisando mi reserva, nunca nos dieron la botella de vino que habían mencionado.

Hotel viejo, la primera noche con ruido por todas las ventanas a pesar de ser una habitación interna. La segunda noche nos cambiaron a una habitación mucho mejor, sin embargo, olía a cañería. La ubicación es excepcional, al lado de la Catedral. La atención también fue muy buena, sobretodo de quienes te reciben el auto y te llevan a la habitación. Revisando mi reserva, nunca nos dieron la botella de vino que habían mencionado.

8

Ximena

26 de nov. de 2025

·

A estadia foi de 2 noites

El servicio estuvo excelente y mi estadía igual. Solo hubo un tema de que el baño de repente olía a drenaje. Pero de ahí en fuera muy bueno todo. Muy amables y muy rápido el servicio

El servicio estuvo excelente y mi estadía igual. Solo hubo un tema de que el baño de repente olía a drenaje. Pero de ahí en fuera muy bueno todo. Muy amables y muy rápido el servicio

10

Monica

6 de nov. de 2025

·

A estadia foi de 1 noite

hermosa habitación con frente a la catedral, amplia, cómoda, bien distribuida impecable limpieza

hermosa habitación con frente a la catedral, amplia, cómoda, bien distribuida impecable limpieza

10

Melissa

15 de fev. de 2025

·

A estadia foi de 2 noites

Staff were amazing and the area is ideal. So clean and able to sleep eventhough we were at the center.

Staff were amazing and the area is ideal. So clean and able to sleep eventhough we were at the center.

6

Alejandro

6 de set. de 2025

·

A estadia foi de 3 noites

Desgraciadamente mi cuarto olía a caño debido a la lluvia y ni tenían ,"disponibilidad de moverme"

Desgraciadamente mi cuarto olía a caño debido a la lluvia y ni tenían ,"disponibilidad de moverme"

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Moderno e confortável, mas geralmente pequeno, com alguns quartos internos sem janelas; algumas suítes e quartos com varanda são espaçosos, com vista para o Zócalo. O barulho pode vir da praça, do lobby ou do terraço, embora alguns quartos tenham isolamento acústico eficaz.

Avaliações dos hóspedes relacionadas

6

Diego

24 de fev. de 2025

·

A estadia foi de 4 noites

Rooms were tiny Bathroom could barely fit in the shower

Rooms were tiny Bathroom could barely fit in the shower

8

IRENE

29 de out. de 2025

·

A estadia foi de 2 noites

En general todo muy bien pero al reservar no decía que no tendría ventanas la habitación. Por lo mismo nunca me volveré a hospedar alli ni utilizaré expedia por falta de info. Con ese dato la relación precio calidad no fue buena. Faltan ganchos en el baño para colgar toallas y el lavabo del baño no es práctico. Al labarse uno la cara toda el agua se sale.

En general todo muy bien pero al reservar no decía que no tendría ventanas la habitación. Por lo mismo nunca me volveré a hospedar alli ni utilizaré expedia por falta de info. Con ese dato la relación precio calidad no fue buena. Faltan ganchos en el baño para colgar toallas y el lavabo del baño no es práctico. Al labarse uno la cara toda el agua se sale.

4

Julia

27 de nov. de 2023

·

I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable

I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable

10

David

17 de dez. de 2025

·

A estadia foi de 2 noites

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

10

Roberto

6 de nov. de 2024

·

A estadia foi de 3 noites

Very nice room with balcony

Very nice room with balcony

10

Yuchi

2 de set. de 2023

·

A estadia foi de 4 noites

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

10

Yhessika

16 de nov. de 2025

·

A estadia foi de 1 noite

Room was good and clean. Bathroom a tad too small for my taste but perfect location for a quick visit in Puebla

Room was good and clean. Bathroom a tad too small for my taste but perfect location for a quick visit in Puebla

10

Terrence

5 de nov. de 2023

·

A estadia foi de 2 noites

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

6

Ben

27 de ago. de 2023

·

A estadia foi de 2 noites

Beautiful boutique hotel with best location in town across from the zocalo. Unfortunately we were given a room without an exterior window. The windows opened to an interior corridor. I made a request for a room with a view but none were available. The room was beautifully decorated but was too small for a desk or chair so I was forced to do my computer work on the bed. At this price I expect hotel rooms to have a desk and chair. We also had an issue with noise. Neither the door nor windows were soundproof. Noise from the lobby and restaurant interrupted our sleep.

Beautiful boutique hotel with best location in town across from the zocalo. Unfortunately we were given a room without an exterior window. The windows opened to an interior corridor. I made a request for a room with a view but none were available. The room was beautifully decorated but was too small for a desk or chair so I was forced to do my computer work on the bed. At this price I expect hotel rooms to have a desk and chair. We also had an issue with noise. Neither the door nor windows were soundproof. Noise from the lobby and restaurant interrupted our sleep.

8

Yolanda

25 de set. de 2025

·

A estadia foi de 3 noites

I booked a balcony room but only got a view room. Restaurant above us was a bit noisy late at night. I wish they had a policy of being quiet when rearranging the furniture late at night and staff not wearing noisy heels.

I booked a balcony room but only got a view room. Restaurant above us was a bit noisy late at night. I wish they had a policy of being quiet when rearranging the furniture late at night and staff not wearing noisy heels.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O serviço é amplamente elogiado como caloroso, atencioso e eficiente, com check-in rápido e ajuda útil do porteiro ou manobrista. Alguns hóspedes relatam atitude inconsistente na recepção, inclusões prometidas não cumpridas ou ocasionais problemas com cobrança e manuseio de bagagem.

Avaliações dos hóspedes relacionadas

6

Maria

8 de set. de 2024

·

A estadia foi de 1 noite

There is some personal very helpful but there is some of the them very unprofessional. The rooms are super small.

There is some personal very helpful but there is some of the them very unprofessional. The rooms are super small.

10

Banyan

22 de dez. de 2024

·

A estadia foi de 1 noite

Very helpful staff, super accommodating very clean attention to detail perfect location

Very helpful staff, super accommodating very clean attention to detail perfect location

6

Violeta

1 de ago. de 2025

·

A estadia foi de 2 noites

yo pague una tarifa con desayuno incluido sin embargo cuando tu tarifa ya trae el desayuno incluido el personal del restaurante te trata mal. no te ponen atencion, pides algo y se tardan horas en traerlo y lo hacen de mala gana

yo pague una tarifa con desayuno incluido sin embargo cuando tu tarifa ya trae el desayuno incluido el personal del restaurante te trata mal. no te ponen atencion, pides algo y se tardan horas en traerlo y lo hacen de mala gana

10

kamil

24 de fev. de 2025

·

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

6

JOHN

4 de nov. de 2023

·

A estadia foi de 1 noite

Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.

Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.

2

IGNACIO

23 de jun. de 2025

·

A estadia foi de 1 noite

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

10

Bryant

24 de ago. de 2025

·

A estadia foi de 1 noite

Very pleased staying at the hotel. Very clean. The locations is perfect. Check in was quick and easy

Very pleased staying at the hotel. Very clean. The locations is perfect. Check in was quick and easy

10

sindy

26 de jul. de 2024

·

A estadia foi de 3 noites

Fue una estancia increíble!! Me gustó mucho el hotel, la atención del personal es maravillosa todos son muy amables!! Desde que llegas una sonrisa y una súper atención. Fui con mi familia y todos estuvimos muy bien atendidos. La comida es muy sabrosa. Recomiendo ampliamente el hotel Voco Royalty. Ah súper ubicado, pleno centro histórico, frente a la Catedral

Fue una estancia increíble!! Me gustó mucho el hotel, la atención del personal es maravillosa todos son muy amables!! Desde que llegas una sonrisa y una súper atención. Fui con mi familia y todos estuvimos muy bien atendidos. La comida es muy sabrosa. Recomiendo ampliamente el hotel Voco Royalty. Ah súper ubicado, pleno centro histórico, frente a la Catedral

10

Daniel Eduardo

23 de nov. de 2025

·

A estadia foi de 2 noites

Muy atentos buen servicio llegue mucho antes y me entregaron el cuarto sin problema

Muy atentos buen servicio llegue mucho antes y me entregaron el cuarto sin problema

6

Kota

17 de jun. de 2024

·

A estadia foi de 1 noite

1. The wine has not been provided. 2. I asked staff to keep the bags until the departure. They broke the plates in our bags.

1. The wine has not been provided. 2. I asked staff to keep the bags until the departure. They broke the plates in our bags.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Localização

Localização central excelente, diretamente no Zócalo, a uma curta distância a pé de atrações, restaurantes e lojas. O ambiente animado pode trazer agitação na rua e restrições de tráfego nos fins de semana, e alguns quartos captam o barulho da praça.

Avaliações dos hóspedes relacionadas

10

Isidro

22 de jun. de 2025

·

A estadia foi de 2 noites

Location

Location

10

David

17 de dez. de 2025

·

A estadia foi de 2 noites

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

10

Carolina

30 de dez. de 2024

·

A estadia foi de 1 noite

Great location, clean facility, nice staff.

Great location, clean facility, nice staff.

10

Yuchi

2 de set. de 2023

·

A estadia foi de 4 noites

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

10

Edgar

21 de out. de 2025

·

A estadia foi de 1 noite

Está frente a la Catedral, muy lindo

Está frente a la Catedral, muy lindo

10

claudia

2 de set. de 2025

·

A estadia foi de 2 noites

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

10

Rafael

18 de dez. de 2023

·

A estadia foi de 5 noites

The property is top notch when it comes to location, cleanliness and staff. I would recommend this property to anyone who is traveling to Puebla. I will most certainly stay here again in the near future

The property is top notch when it comes to location, cleanliness and staff. I would recommend this property to anyone who is traveling to Puebla. I will most certainly stay here again in the near future

10

Terrence

5 de nov. de 2023

·

A estadia foi de 2 noites

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

10

janina

24 de out. de 2023

·

A estadia foi de 1 noite

Location ,location, location. wonderful stay in the heart of beautiful Puebla.

Location ,location, location. wonderful stay in the heart of beautiful Puebla.

8

James

27 de out. de 2025

·

A estadia foi de 1 noite

Hotel is perfectly located.

Hotel is perfectly located.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

Muitos apreciaram a comida saborosa, os coquetéis e as vistas nos restaurantes do terraço e do térreo, e alguns elogiaram as refeições incluídas. Outros acharam o serviço lento, os benefícios do café da manhã limitados, ocasionais falhas na qualidade e a música no terraço muito alta.

Avaliações dos hóspedes relacionadas

10

Jorge Enrique

7 de dez. de 2024

·

A estadia foi de 2 noites

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

8

Gerardo

31 de out. de 2024

·

A estadia foi de 2 noites

El servicio del restaurante muy malo. En un desayuno traía cabello

El servicio del restaurante muy malo. En un desayuno traía cabello

10

Jasmine

27 de dez. de 2024

·

A estadia foi de 4 noites

Walkable to many tourist attractions. Staff was friendly and helpful. Included breakfast and dinner was amazing. Food was great and service was impeccable! Would stay again.

Walkable to many tourist attractions. Staff was friendly and helpful. Included breakfast and dinner was amazing. Food was great and service was impeccable! Would stay again.

10

Mario

25 de mar. de 2025

·

A estadia foi de 1 noite

Todo excelente especialmente el cuarto muy cómodo algo pequeño pero muy bonito y el roof top con una vista excelente.

Todo excelente especialmente el cuarto muy cómodo algo pequeño pero muy bonito y el roof top con una vista excelente.

10

Jose Manuel

29 de mar. de 2025

·

A estadia foi de 1 noite

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

10

kamil

24 de fev. de 2025

·

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

10

Darrell

10 de nov. de 2025

·

A estadia foi de 2 noites

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

10

Sheri

4 de set. de 2023

·

A estadia foi de 3 noites

Beautiful hotel in a great location. Staff are amazing. Excellent customer service. Both restaurants served great food. Will definitely be back here.

Beautiful hotel in a great location. Staff are amazing. Excellent customer service. Both restaurants served great food. Will definitely be back here.

6

ARMANDO

5 de nov. de 2023

·

A estadia foi de 2 noites

Excelente ubicación e instalaciones. Desafortunadamente todo el staff aunque tienen ganas y hacen esfuerzos les hace falta capacitación, no tienen ningúna preparacion en hoteleria, se sienten imprvisados desde el check in. El servicio de restaurante malo, el desayuno incluido con cargo adicional es limitado.

Excelente ubicación e instalaciones. Desafortunadamente todo el staff aunque tienen ganas y hacen esfuerzos les hace falta capacitación, no tienen ningúna preparacion en hoteleria, se sienten imprvisados desde el check in. El servicio de restaurante malo, el desayuno incluido con cargo adicional es limitado.

10

John

20 de jan. de 2025

·

A estadia foi de 4 noites

The room is small. With no window but beautifully and functionally furnished. Very comfortable. Service and food were excellent. A wonderful value hotel with a perfect location on the zocalo.

The room is small. With no window but beautifully and functionally furnished. Very comfortable. Service and food were excellent. A wonderful value hotel with a perfect location on the zocalo.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

10

Denise

1 de nov. de 2025

·

A estadia foi de 1 noite

Quarto espaçoso, equipe educada e atenciosa e localização perfeita, em frente ao zocálo.

Quarto espaçoso, equipe educada e atenciosa e localização perfeita, em frente ao zocálo.

10

Manuel

há 2 semanas

·

A estadia foi de 1 noite

La ubicación excelente, el servicio de estacionamiento es magnífico, en pleno tráfico el personal resuelve muy bien, estuvimos en la terraza y el personal muy amable, por fuera el hotel se ve antiguo pero por dentro es muy moderno y bonito. Sin duda lo recomiendo,

La ubicación excelente, el servicio de estacionamiento es magnífico, en pleno tráfico el personal resuelve muy bien, estuvimos en la terraza y el personal muy amable, por fuera el hotel se ve antiguo pero por dentro es muy moderno y bonito. Sin duda lo recomiendo,

8

Roy

há 3 semanas

·

A estadia foi de 1 noite

Excellent location. Rooftop bar is amazing with view and ambience.

Excellent location. Rooftop bar is amazing with view and ambience.

8

Francisco

25 de ago. de 2026

·

A estadia foi de 1 noite

La habitación muy cómoda y bonita, solo que demasiado pequeña. No hay espacios suficientes para colocar las cosas de viaje El restaurante bar de la terraza con una vista estupenda de la catedral. El servicio muy bueno y el ambiente muy agradable Hasta hubo mariachis El desayuno bueno aunque el servicio limitado por personal insuficiente para la cantidad de comensales. Es un punto a mejorar Si vuelvo a hospedarme elegiría una habitación más grande

La habitación muy cómoda y bonita, solo que demasiado pequeña. No hay espacios suficientes para colocar las cosas de viaje El restaurante bar de la terraza con una vista estupenda de la catedral. El servicio muy bueno y el ambiente muy agradable Hasta hubo mariachis El desayuno bueno aunque el servicio limitado por personal insuficiente para la cantidad de comensales. Es un punto a mejorar Si vuelvo a hospedarme elegiría una habitación más grande

10

Maricela

14 de ago. de 2026

·

A estadia foi de 9 noites

Las instalaciones excelentes al igual que eltrsto del personal, una ubicación inmejorable.

Las instalaciones excelentes al igual que eltrsto del personal, una ubicación inmejorable.

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

De 15:00 a 23:59

Antes das 12:00

É bom saber

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que pode solicitar.

Alguma questão?

As respostas instantâneas da IA são baseadas nas informações do hotel

Preços para as próximas datas

outubro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1 $92	2 $98	3 $109
4 $87	5 $93	6 $94	7 $97	8 $96	9 $99	10 $138
11 $96	12 $99	13 $94	14 $96	15 $103	16 $120	17 $117
18 $92	19 $99	20 $107	21	22	23	24
25 $94	26 $99	27 $104	28 $116	29 $139	30	31 $189

novembro 2026

Mais barato

Mais caro

Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.

Os funcionários da receção irão receber os clientes à chegada. A informação fornecida pelo alojamento pode ser traduzida recorrendo a ferramentas de tradução automática. Os clientes que reservaram planos de tarifa com jantar incluído têm direito ao jantar para até 2 adultos a dormir no mesmo quarto. As tarifas de jantar aplicam-se aos clientes extra. Os clientes que reservaram planos de tarifa com jantar incluído têm direito ao jantar para até 2 adultos a dormir no mesmo quarto. As tarifas de jantar aplicam-se aos clientes extra.

O check-in deve ser efetuado por alguém com uma idade mínima de 18 anos.

Podem aplicar-se sobretaxas por pessoa extra, variando consoante a política do alojamento.
No check-in, terá de apresentar identificação oficial com fotografia, bem como um cartão de crédito ou de débito ou depósito em numerário para cobrir eventuais despesas suplementares.
Os pedidos especiais estão sujeitos a disponibilidade no momento do check-in e poderão incorrer em custos adicionais. Não é possível garantir pedidos especiais.
Este alojamento aceita cartões de crédito; não se aceita numerário
O alojamento dispõe do seguinte elemento de segurança: extintor.
Este alojamento tem espaços exteriores, tais como varandas, pátios, terraços que podem não ser adequados para crianças. Em caso de dúvidas, recomendamos que contacte o alojamento antes da sua chegada para confirmar se pode ficar num quarto adequado
Nota: as normas culturais e as políticas aplicáveis aos clientes poderão variar consoante o país e o alojamento. As políticas apresentadas são fornecidas pelo alojamento.

Apenas é permitido o acesso aos quartos a clientes registados.
Não são permitidos animais de estimação neste alojamento, incluindo animais de assistência.

O estacionamento está sujeito a restrições de altura dos veículos.

Tarifa de pequeno-almoço continental: de 250 MXN a 400 MXN por adulto e de 250 MXN a 400 MXN por criança (valores aproximados)

A lista anterior pode não estar completa. As taxas e os depósitos podem não incluir impostos e estão sujeitos a alterações.