Voltar para pesquisa

voco Royalty Puebla Downtown by IHG

From

US$ 96

/ noite

voco Royalty Puebla Downtown by IHG - Recepção

voco Royalty Puebla Downtown by IHG - Quarto

voco Royalty Puebla Downtown by IHG - Quarto

voco Royalty Puebla Downtown by IHG - Recepção

voco Royalty Puebla Downtown by IHG - Restaurante

Selecione datas para ver preços e disponibilidade

From

US$ 96

/ noite

Sobre esta propriedade

Aproveite opções de lazer, como uma academia, ou aprecie a vista em um terraço na cobertura. este hotel em estilo colonial também oferece Wi-Fi de cortesia e serviços de concierge.

Estacionamento
Restaurante
Quartos de não fumantes
Serviço de quarto
Balcão de turismo
Lavagem a seco

Localização

Portal Hidalgo 8, Av. Palafox y Mendoza, Puebla, Estado de Puebla, México

Zócalo de Puebla (0.1 milhas)

Igreja Santo Domingo (0.2 milhas)

Biblioteca Palafoxiana (0.2 milhas)

Capela do Rosário (0.2 milhas)

Igreja da Companhia (0.2 milhas)

Catedral Puebla (0.2 milhas)

Mais informações sobre a localização

Opções de quarto

18

Quarto premium, 1 cama Queen

Detalhes do quarto

1 Cama De Casal Grande

Acomoda 2

183 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

12

Quarto grand, 1 cama Queen

Detalhes do quarto

1 Cama De Casal Grande

Acomoda 2

215 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

16

Suíte, 2 camas Queen

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 3

377 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

17

Suíte, 1 cama King (Cathedral View)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

409 ft²

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

19

Quarto standard, 1 cama de casal, sacada (Cathedral View)

Detalhes do quarto

1 Cama De Casal

Acomoda 2

151 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

14

Quarto standard, 1 cama Queen

Detalhes do quarto

1 Cama De Casal Grande

Acomoda 2

129 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

14

Quarto standard, 1 cama de casal

Detalhes do quarto

1 Cama De Casal

Acomoda 2

140 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

20

Suíte, 1 cama King, sacada (Cathedral View)

Detalhes do quarto

1 Cama De Casal Extragrande

Acomoda 2

301 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Sala de estar separada

8

Quarto standard

Detalhes do quarto

1 Cama De Solteiro

Acomoda 2

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

22

Quarto grand, 2 camas Queen, sacada (Cathedral View)

Detalhes do quarto

2 Camas De Casal Grandes

Acomoda 3

291 ft²

Varanda

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

14

Quarto grand, 2 camas de casal

Detalhes do quarto

2 Camas De Casal

Acomoda 3

280 ft²

Ar condicionado

Wi-Fi (gratuito)

Banheiro privativo

Avaliações dos hóspedes sobre voco Royalty Puebla Downtown by IHG

8.7

Fabuloso

Com base em 400 avaliações verificadas

Quem se hospeda aqui?

Negócios

6%

Casal

33%

Famílias

24%

Grupos

21%

Viajantes individuais

12%

Opinião dos hóspedes

Resumo gerado por IA com base em avaliações recentes dos hóspedes

No voco Royalty Puebla Downtown by IHG, os viajantes elogiam a localização imbatível em frente ao Zócalo, a equipe muito simpática e os interiores geralmente limpos e bem conservados, ao mesmo tempo em que observam que muitos quartos são pequenos (alguns sem janela) e o barulho da rua ou do terraço pode afetar algumas estadias.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Opinião dos hóspedes

No voco Royalty Puebla Downtown by IHG, os viajantes elogiam a localização imbatível em frente ao Zócalo, a equipe muito simpática e os interiores geralmente limpos e bem conservados, ao mesmo tempo em que observam que muitos quartos são pequenos (alguns sem janela) e o barulho da rua ou do terraço pode afetar algumas estadias.

O terraço e os restaurantes no topo recebem elogios frequentes pelas vistas e ambiente, embora alguns hóspedes relatem qualidade da comida ou serviço inconsistente, música alta em alguns momentos e limitações com o café da manhã “incluído”. Vários revisores também mencionam odores de esgoto ou pequenos problemas de manutenção no banheiro, enquanto o check-in é geralmente rápido e a equipe auxilia com o acesso de carro no centro movimentado, às vezes fechado para pedestres. No geral, é adequado para viajantes que valorizam a energia de uma praça histórica acessível a pé em vez de espaço extra e silêncio.

Comodidades

Limpeza

Quartos

Serviço

Localização

Jantar

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Comodidades

O terraço e os restaurantes no local são um destaque, com ótimas vistas da catedral. A equipe auxilia com estacionamento e manobrista, embora algumas partes da propriedade estejam passando por reformas.

Avaliações dos hóspedes relacionadas

8

CARLOS E

24 de set. de 2023

·

Hospedou-se por 1 noite

El hotel está en una ubicación excelente, sin embargo si vas en auto hay que considerar que los fines de semana cierran algunas calles, por lo que es mejor hablar al hotel para que alguien vaya por tu auto y lo estacione por ti. El servicio es excelente!

El hotel está en una ubicación excelente, sin embargo si vas en auto hay que considerar que los fines de semana cierran algunas calles, por lo que es mejor hablar al hotel para que alguien vaya por tu auto y lo estacione por ti. El servicio es excelente!

10

Vanessa

18 de set. de 2023

·

Hospedou-se por 2 noites

El hotel ha sido remodelado y quedo muuuy bonito, todos son amables y serviciales, volveria a hospedarme ahi, la ubicación excelente

El hotel ha sido remodelado y quedo muuuy bonito, todos son amables y serviciales, volveria a hospedarme ahi, la ubicación excelente

8

Elsa

28 de mar. de 2023

·

Hospedou-se por 1 noite

Chaming hotel with great location! It would be great to have access to nearby parking. There is remodeling going on at this time.

Chaming hotel with great location! It would be great to have access to nearby parking. There is remodeling going on at this time.

10

Yuchi

2 de set. de 2023

·

Hospedou-se por 4 noites

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

10

Jose Manuel

29 de mar. de 2025

·

Hospedou-se por 1 noite

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

10

Carol

13 de nov. de 2023

·

Hospedou-se por 2 noites

Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner. Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.

Pros: Great location in the town square. Service was excellent. Roof-top restaurant has a beautiful view. indoor and outdoor dining. Ground floor restaurant (inside and outside) was very good with excellent service. Room was very clean and comfortable. Mattress very good. (Small rooms are updated and better than appear in photos.) Has room air-conditioner. Cons: Even with a room at the back of the hotel, the musicians on the ground floor could be heard at night. (They ended by 9:30-10:00.) Not a big deal, but the lobby is being renovated so nowhere to hang out - although the staff is accommodating with seats if you need them.

10

claudia

2 de set. de 2025

·

Hospedou-se por 2 noites

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

10

Darrell

10 de nov. de 2025

·

Hospedou-se por 2 noites

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

10

Jose

30 de mar. de 2025

·

Hospedou-se por 1 noite

Great property and impecable installation. Inconvenient to reach as traffic can be heavy but hotel staff is great at assisting with parking etc.

Great property and impecable installation. Inconvenient to reach as traffic can be heavy but hotel staff is great at assisting with parking etc.

6

Kasandra

3 de jan. de 2023

·

Hospedou-se por 19.355 noites

No room service, this place is weird in that the have 2 restaurants yet cannot provide room service even though Expedia lists they have it. The bathrooms stink due to their sewer system. It’s awful. The front desk people are rude. The restaurant upstairs is highly overpriced and their food is rather flavorless, basic and low quality. The cleaning staff is great and they pay attention to detail. The hotel is very noisy due to them blasting music at the top restaurant into the late night. The rooftop restaraunt plays their music so loud at 7pm for no reason and it is uncomfortable to have dinner there with family as we have to shout to each-other. Over all, I would not stay here again. The balcony view was nice but it doesn’t make up for all the other issues.

No room service, this place is weird in that the have 2 restaurants yet cannot provide room service even though Expedia lists they have it. The bathrooms stink due to their sewer system. It’s awful. The front desk people are rude. The restaurant upstairs is highly overpriced and their food is rather flavorless, basic and low quality. The cleaning staff is great and they pay attention to detail. The hotel is very noisy due to them blasting music at the top restaurant into the late night. The rooftop restaraunt plays their music so loud at 7pm for no reason and it is uncomfortable to have dinner there with family as we have to shout to each-other. Over all, I would not stay here again. The balcony view was nice but it doesn’t make up for all the other issues.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Limpeza

Os quartos e as áreas comuns são frequentemente descritos como muito limpos. Relatos recorrentes mencionam odores de esgoto em alguns banheiros e ocasionais falhas, como itens deixados nas gavetas.

Avaliações dos hóspedes relacionadas

10

Casandra

6 de jan. de 2026

·

Hospedou-se por 1 noite

El personal es súper amable y las habitaciones están impecables

El personal es súper amable y las habitaciones están impecables

10

Jorge Enrique

7 de dez. de 2024

·

Hospedou-se por 2 noites

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

10

yadira

6 de ago. de 2023

·

Hospedou-se por 1 noite

Beautiful hotel right in the heart of the city. Very well decorated, clean and absolutely charming.

Beautiful hotel right in the heart of the city. Very well decorated, clean and absolutely charming.

2

IGNACIO

23 de jun. de 2025

·

Hospedou-se por 1 noite

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

10

emilio

22 de jun. de 2025

·

Hospedou-se por 2 noites

Great customer service, rooms very clean, great restaurant facilities.

Great customer service, rooms very clean, great restaurant facilities.

6

Alejandra

28 de set. de 2025

·

Hospedou-se por 2 noites

Hotel viejo, la primera noche con ruido por todas las ventanas a pesar de ser una habitación interna. La segunda noche nos cambiaron a una habitación mucho mejor, sin embargo, olía a cañería. La ubicación es excepcional, al lado de la Catedral. La atención también fue muy buena, sobretodo de quienes te reciben el auto y te llevan a la habitación. Revisando mi reserva, nunca nos dieron la botella de vino que habían mencionado.

Hotel viejo, la primera noche con ruido por todas las ventanas a pesar de ser una habitación interna. La segunda noche nos cambiaron a una habitación mucho mejor, sin embargo, olía a cañería. La ubicación es excepcional, al lado de la Catedral. La atención también fue muy buena, sobretodo de quienes te reciben el auto y te llevan a la habitación. Revisando mi reserva, nunca nos dieron la botella de vino que habían mencionado.

8

Ximena

26 de nov. de 2025

·

Hospedou-se por 2 noites

El servicio estuvo excelente y mi estadía igual. Solo hubo un tema de que el baño de repente olía a drenaje. Pero de ahí en fuera muy bueno todo. Muy amables y muy rápido el servicio

El servicio estuvo excelente y mi estadía igual. Solo hubo un tema de que el baño de repente olía a drenaje. Pero de ahí en fuera muy bueno todo. Muy amables y muy rápido el servicio

10

Monica

6 de nov. de 2025

·

Hospedou-se por 1 noite

hermosa habitación con frente a la catedral, amplia, cómoda, bien distribuida impecable limpieza

hermosa habitación con frente a la catedral, amplia, cómoda, bien distribuida impecable limpieza

10

Melissa

15 de fev. de 2025

·

Hospedou-se por 2 noites

Staff were amazing and the area is ideal. So clean and able to sleep eventhough we were at the center.

Staff were amazing and the area is ideal. So clean and able to sleep eventhough we were at the center.

6

Alejandro

6 de set. de 2025

·

Hospedou-se por 3 noites

Desgraciadamente mi cuarto olía a caño debido a la lluvia y ni tenían ,"disponibilidad de moverme"

Desgraciadamente mi cuarto olía a caño debido a la lluvia y ni tenían ,"disponibilidad de moverme"

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Quartos

Modernos e confortáveis, mas geralmente pequenos, com alguns quartos internos sem janelas; algumas suítes e quartos com varanda são espaçosos, com vista para o Zócalo. O barulho pode vir da praça, do lobby ou do terraço, embora alguns quartos tenham isolamento acústico eficaz.

Avaliações dos hóspedes relacionadas

6

Diego

24 de fev. de 2025

·

Hospedou-se por 4 noites

Rooms were tiny Bathroom could barely fit in the shower

Rooms were tiny Bathroom could barely fit in the shower

8

IRENE

29 de out. de 2025

·

Hospedou-se por 2 noites

En general todo muy bien pero al reservar no decía que no tendría ventanas la habitación. Por lo mismo nunca me volveré a hospedar alli ni utilizaré expedia por falta de info. Con ese dato la relación precio calidad no fue buena. Faltan ganchos en el baño para colgar toallas y el lavabo del baño no es práctico. Al labarse uno la cara toda el agua se sale.

En general todo muy bien pero al reservar no decía que no tendría ventanas la habitación. Por lo mismo nunca me volveré a hospedar alli ni utilizaré expedia por falta de info. Con ese dato la relación precio calidad no fue buena. Faltan ganchos en el baño para colgar toallas y el lavabo del baño no es práctico. Al labarse uno la cara toda el agua se sale.

4

Julia

27 de nov. de 2023

·

I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable

I had two rooms for my family at this location . Both are small and there were no windows. Very few rooms have a view of Zocalo. One of our rooms had an extreme buzzing noise from the AC unit . Everything about this hotel was uncomfortable

10

David

17 de dez. de 2025

·

Hospedou-se por 2 noites

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

10

Roberto

6 de nov. de 2024

·

Hospedou-se por 3 noites

Very nice room with balcony

Very nice room with balcony

10

Yuchi

2 de set. de 2023

·

Hospedou-se por 4 noites

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

10

Yhessika

16 de nov. de 2025

·

Hospedou-se por 1 noite

Room was good and clean. Bathroom a tad too small for my taste but perfect location for a quick visit in Puebla

Room was good and clean. Bathroom a tad too small for my taste but perfect location for a quick visit in Puebla

10

Terrence

5 de nov. de 2023

·

Hospedou-se por 2 noites

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

6

Ben

27 de ago. de 2023

·

Hospedou-se por 2 noites

Beautiful boutique hotel with best location in town across from the zocalo. Unfortunately we were given a room without an exterior window. The windows opened to an interior corridor. I made a request for a room with a view but none were available. The room was beautifully decorated but was too small for a desk or chair so I was forced to do my computer work on the bed. At this price I expect hotel rooms to have a desk and chair. We also had an issue with noise. Neither the door nor windows were soundproof. Noise from the lobby and restaurant interrupted our sleep.

Beautiful boutique hotel with best location in town across from the zocalo. Unfortunately we were given a room without an exterior window. The windows opened to an interior corridor. I made a request for a room with a view but none were available. The room was beautifully decorated but was too small for a desk or chair so I was forced to do my computer work on the bed. At this price I expect hotel rooms to have a desk and chair. We also had an issue with noise. Neither the door nor windows were soundproof. Noise from the lobby and restaurant interrupted our sleep.

8

Yolanda

25 de set. de 2025

·

Hospedou-se por 3 noites

I booked a balcony room but only got a view room. Restaurant above us was a bit noisy late at night. I wish they had a policy of being quiet when rearranging the furniture late at night and staff not wearing noisy heels.

I booked a balcony room but only got a view room. Restaurant above us was a bit noisy late at night. I wish they had a policy of being quiet when rearranging the furniture late at night and staff not wearing noisy heels.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Serviço

O atendimento é amplamente elogiado como caloroso, atencioso e eficiente, com check-in rápido e apoio útil do pessoal do bell ou manobrista. Alguns hóspedes relatam atitude inconsistente na recepção, inclusões prometidas faltando ou ocasionais problemas com cobranças e manuseio de bagagem.

Avaliações dos hóspedes relacionadas

6

Maria

8 de set. de 2024

·

Hospedou-se por 1 noite

There is some personal very helpful but there is some of the them very unprofessional. The rooms are super small.

There is some personal very helpful but there is some of the them very unprofessional. The rooms are super small.

10

Banyan

22 de dez. de 2024

·

Hospedou-se por 1 noite

Very helpful staff, super accommodating very clean attention to detail perfect location

Very helpful staff, super accommodating very clean attention to detail perfect location

6

Violeta

1 de ago. de 2025

·

Hospedou-se por 2 noites

yo pague una tarifa con desayuno incluido sin embargo cuando tu tarifa ya trae el desayuno incluido el personal del restaurante te trata mal. no te ponen atencion, pides algo y se tardan horas en traerlo y lo hacen de mala gana

yo pague una tarifa con desayuno incluido sin embargo cuando tu tarifa ya trae el desayuno incluido el personal del restaurante te trata mal. no te ponen atencion, pides algo y se tardan horas en traerlo y lo hacen de mala gana

10

kamil

24 de fev. de 2025

·

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

6

JOHN

4 de nov. de 2023

·

Hospedou-se por 1 noite

Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.

Huge hotel room, awesome location! Luis the bellman was very cool during both stays. Other than that the people especially in the evenings seemed disinterested in making us feel welcome. Even though the makeshift front desk was right by the front door, some people wouldn’t even raise their heads as we walked in. It’s a very pretty hotel and the room was huge. Bathroom was nice with a huge shower , unfortunately with little water pressure. One evening when everything had closed already we bright tacos back to eat, and they looked at us weird when we asked to eat at a table in the already closed restaurant. Ivan was kind enough to take over the situation and even bring us silverware and napkins. Finally upon checkout, they inspected the room which we keep clean on our own, and found a washcloth that we told them had make up on it, and they charged us 100 pesos(6 dollars) Seems a little ridiculous to me and left a bad taste in my mouth! The receptionist was even rude about it. We enjoyed our stay but expect more warmth out of a nice hotel like this. Highly recommend a visit to puebla.

2

IGNACIO

23 de jun. de 2025

·

Hospedou-se por 1 noite

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

La reservación incluía una botella de vino la cual nunca nos dieron, también me cobraron desayunos que nunca nos dieron. La regadera de la habitación (No. 217) no funcionaba y estaba sucia pues en los cajones encontramos botanas de los anteriores huéspedes.

10

Bryant

24 de ago. de 2025

·

Hospedou-se por 1 noite

Very pleased staying at the hotel. Very clean. The locations is perfect. Check in was quick and easy

Very pleased staying at the hotel. Very clean. The locations is perfect. Check in was quick and easy

10

sindy

26 de jul. de 2024

·

Hospedou-se por 3 noites

Fue una estancia increíble!! Me gustó mucho el hotel, la atención del personal es maravillosa todos son muy amables!! Desde que llegas una sonrisa y una súper atención. Fui con mi familia y todos estuvimos muy bien atendidos. La comida es muy sabrosa. Recomiendo ampliamente el hotel Voco Royalty. Ah súper ubicado, pleno centro histórico, frente a la Catedral

Fue una estancia increíble!! Me gustó mucho el hotel, la atención del personal es maravillosa todos son muy amables!! Desde que llegas una sonrisa y una súper atención. Fui con mi familia y todos estuvimos muy bien atendidos. La comida es muy sabrosa. Recomiendo ampliamente el hotel Voco Royalty. Ah súper ubicado, pleno centro histórico, frente a la Catedral

10

Daniel Eduardo

23 de nov. de 2025

·

Hospedou-se por 2 noites

Muy atentos buen servicio llegue mucho antes y me entregaron el cuarto sin problema

Muy atentos buen servicio llegue mucho antes y me entregaron el cuarto sin problema

6

Kota

17 de jun. de 2024

·

Hospedou-se por 1 noite

1. The wine has not been provided. 2. I asked staff to keep the bags until the departure. They broke the plates in our bags.

1. The wine has not been provided. 2. I asked staff to keep the bags until the departure. They broke the plates in our bags.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Localização

Localização central excepcional, diretamente no Zócalo, a uma curta distância a pé de atrações, restaurantes e lojas. O ambiente animado pode trazer movimento da rua e restrições de tráfego nos fins de semana, e alguns quartos podem captar o barulho da praça.

Avaliações dos hóspedes relacionadas

10

Isidro

22 de jun. de 2025

·

Hospedou-se por 2 noites

Location

Location

10

David

17 de dez. de 2025

·

Hospedou-se por 2 noites

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

Great location with very helpful and attentive staff. Room a bit smaller than usual, but comfortable and clean. Affordable breakfast buffet option but it may be better to have it at nearby places with local variety.

10

Carolina

30 de dez. de 2024

·

Hospedou-se por 1 noite

Great location, clean facility, nice staff.

Great location, clean facility, nice staff.

10

Yuchi

2 de set. de 2023

·

Hospedou-se por 4 noites

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

Stayed in the Junior Suite with the cathedral view for 4 nights, very spacious and comfortable, staff is extremely friendly and helpful. Hotel is beautiful, but it can get loud at night from the Zocalo, and the noise of chairs dragging around from the rooftop restaurant.

10

Edgar

21 de out. de 2025

·

Hospedou-se por 1 noite

Está frente a la Catedral, muy lindo

Está frente a la Catedral, muy lindo

10

claudia

2 de set. de 2025

·

Hospedou-se por 2 noites

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

The location was amazing. Just in the center of the city. Walkable to all the restaurants and points of interest. Hotel stuff very nice. Great customer service. We received a courtesy for our wedding anniversary. The roof top bar has an amazing restaurant with mariachi. The views are great. The room was small but everything is new and updated . Love my stay in this location.

10

Rafael

18 de dez. de 2023

·

Hospedou-se por 5 noites

The property is top notch when it comes to location, cleanliness and staff. I would recommend this property to anyone who is traveling to Puebla. I will most certainly stay here again in the near future

The property is top notch when it comes to location, cleanliness and staff. I would recommend this property to anyone who is traveling to Puebla. I will most certainly stay here again in the near future

10

Terrence

5 de nov. de 2023

·

Hospedou-se por 2 noites

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

This is a great spot in the Centro Histórico. Walkable to many cultural sites and adjacent to the Zocalo. Many great restaurants within walking distance. Despite being next to the plaza, the windows were soundproof. The room was very comfortable. I would choose this hotel again.

10

janina

24 de out. de 2023

·

Hospedou-se por 1 noite

Location ,location, location. wonderful stay in the heart of beautiful Puebla.

Location ,location, location. wonderful stay in the heart of beautiful Puebla.

8

James

27 de out. de 2025

·

Hospedou-se por 1 noite

Hotel is perfectly located.

Hotel is perfectly located.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

Jantar

Muitos apreciaram a comida saborosa, os coquetéis e as vistas nos restaurantes do terraço e do térreo, e alguns elogiaram as refeições incluídas. Outros acharam o serviço lento, os benefícios do café da manhã limitados, ocasionais falhas na qualidade e a música no terraço muito alta.

Avaliações dos hóspedes relacionadas

10

Jorge Enrique

7 de dez. de 2024

·

Hospedou-se por 2 noites

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

Una estancia bastante cómoda y muy agradable. Excelente comida de su restaurante, muy rico mole. Su personal de atención en recepción y de restaurante muy bien. Nuestra próxima visita, seguramente aquí nos hospedaremos.

8

Gerardo

31 de out. de 2024

·

Hospedou-se por 2 noites

El servicio del restaurante muy malo. En un desayuno traía cabello

El servicio del restaurante muy malo. En un desayuno traía cabello

10

Jasmine

27 de dez. de 2024

·

Hospedou-se por 4 noites

Walkable to many tourist attractions. Staff was friendly and helpful. Included breakfast and dinner was amazing. Food was great and service was impeccable! Would stay again.

Walkable to many tourist attractions. Staff was friendly and helpful. Included breakfast and dinner was amazing. Food was great and service was impeccable! Would stay again.

10

Mario

25 de mar. de 2025

·

Hospedou-se por 1 noite

Todo excelente especialmente el cuarto muy cómodo algo pequeño pero muy bonito y el roof top con una vista excelente.

Todo excelente especialmente el cuarto muy cómodo algo pequeño pero muy bonito y el roof top con una vista excelente.

10

Jose Manuel

29 de mar. de 2025

·

Hospedou-se por 1 noite

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

Check in was super fast and easy. I had three rooms booked and at least two of the three we were able to go check in a bit earlier. The area is very lively so music and noise can be expected but it’s not that bad. The staff are super nice and helpful and the roof top restaurant was certainly a highlight! I’ll certainly be coming back.

10

kamil

24 de fev. de 2025

·

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

The staff service is absolutely fantastic! The amenities are great and all tourists attractions are walking distance! The morning receptionists who checked us in and out was so sweet and courteous and the gentleman who helped us with our bags was so helpful. The restaurant Hook has great views and the cocktails are amazing. The food wasn’t great, I order my steak Medium and it came out fully cooked and dry. Our server was awesome she was very attentive.

10

Darrell

10 de nov. de 2025

·

Hospedou-se por 2 noites

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

Waiting at the curb when we arrived and took our car to park and us to register. Staff was happy to help, and a lovely dinner at Hook Black.

10

Sheri

4 de set. de 2023

·

Hospedou-se por 3 noites

Beautiful hotel in a great location. Staff are amazing. Excellent customer service. Both restaurants served great food. Will definitely be back here.

Beautiful hotel in a great location. Staff are amazing. Excellent customer service. Both restaurants served great food. Will definitely be back here.

6

ARMANDO

5 de nov. de 2023

·

Hospedou-se por 2 noites

Excelente ubicación e instalaciones. Desafortunadamente todo el staff aunque tienen ganas y hacen esfuerzos les hace falta capacitación, no tienen ningúna preparacion en hoteleria, se sienten imprvisados desde el check in. El servicio de restaurante malo, el desayuno incluido con cargo adicional es limitado.

Excelente ubicación e instalaciones. Desafortunadamente todo el staff aunque tienen ganas y hacen esfuerzos les hace falta capacitación, no tienen ningúna preparacion en hoteleria, se sienten imprvisados desde el check in. El servicio de restaurante malo, el desayuno incluido con cargo adicional es limitado.

10

John

20 de jan. de 2025

·

Hospedou-se por 4 noites

The room is small. With no window but beautifully and functionally furnished. Very comfortable. Service and food were excellent. A wonderful value hotel with a perfect location on the zocalo.

The room is small. With no window but beautifully and functionally furnished. Very comfortable. Service and food were excellent. A wonderful value hotel with a perfect location on the zocalo.

Isso foi útil?

Resumo gerado por IA com base em avaliações recentes dos hóspedes

10

Denise

1 de nov. de 2025

·

Hospedou-se por 1 noite

Quarto espaçoso, equipe educada e atenciosa e localização perfeita, em frente ao zocálo.

Quarto espaçoso, equipe educada e atenciosa e localização perfeita, em frente ao zocálo.

10

Manuel

há 2 semanas

·

Hospedou-se por 1 noite

La ubicación excelente, el servicio de estacionamiento es magnífico, en pleno tráfico el personal resuelve muy bien, estuvimos en la terraza y el personal muy amable, por fuera el hotel se ve antiguo pero por dentro es muy moderno y bonito. Sin duda lo recomiendo,

La ubicación excelente, el servicio de estacionamiento es magnífico, en pleno tráfico el personal resuelve muy bien, estuvimos en la terraza y el personal muy amable, por fuera el hotel se ve antiguo pero por dentro es muy moderno y bonito. Sin duda lo recomiendo,

8

Roy

há 3 semanas

·

Hospedou-se por 1 noite

Excellent location. Rooftop bar is amazing with view and ambience.

Excellent location. Rooftop bar is amazing with view and ambience.

8

Francisco

25 de ago. de 2026

·

Hospedou-se por 1 noite

La habitación muy cómoda y bonita, solo que demasiado pequeña. No hay espacios suficientes para colocar las cosas de viaje El restaurante bar de la terraza con una vista estupenda de la catedral. El servicio muy bueno y el ambiente muy agradable Hasta hubo mariachis El desayuno bueno aunque el servicio limitado por personal insuficiente para la cantidad de comensales. Es un punto a mejorar Si vuelvo a hospedarme elegiría una habitación más grande

La habitación muy cómoda y bonita, solo que demasiado pequeña. No hay espacios suficientes para colocar las cosas de viaje El restaurante bar de la terraza con una vista estupenda de la catedral. El servicio muy bueno y el ambiente muy agradable Hasta hubo mariachis El desayuno bueno aunque el servicio limitado por personal insuficiente para la cantidad de comensales. Es un punto a mejorar Si vuelvo a hospedarme elegiría una habitación más grande

10

Maricela

14 de ago. de 2026

·

Hospedou-se por 9 noites

Las instalaciones excelentes al igual que eltrsto del personal, una ubicación inmejorable.

Las instalaciones excelentes al igual que eltrsto del personal, una ubicación inmejorable.

Políticas da propriedade

Instruções de check-in

Tudo o que você precisa saber para um check-in tranquilo.

Check-in

Checkout

De 15:00 a 23:59

Antes de 12:00

Informações importantes

Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

Serviços adicionais pagos que você pode solicitar.

Tem uma pergunta?

As respostas instantâneas de IA são baseadas em informações do hotel

Preços para próximas datas

outubro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
				1 $91	2 $91	3 $109
4 $87	5 $52	6 $94	7 $97	8 $96	9 $99	10 $136
11 $97	12 $99	13 $94	14 $96	15 $113	16 $113	17 $119
18 $92	19 $99	20 $107	21	22	23	24
25 $93	26 $99	27 $105	28 $114	29 $138	30	31 $187

novembro 2026

Mais barato

Mais caro

Preço médio por noite entre as ofertas, com impostos e taxas.

Preços em USD para 2 hóspedes, atualizados diariamente.

A equipe da recepção vai receber os hóspedes no momento da chegada. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. Hóspedes nos planos tarifários com jantar incluído recebem a refeição para até dois adultos que estão no mesmo quarto. Há taxas de jantar para hóspedes adicionais. Hóspedes nos planos tarifários com jantar incluído recebem a refeição para até dois adultos que estão no mesmo quarto. Há taxas de jantar para hóspedes adicionais.

O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.

Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
Esta propriedade aceita cartões de crédito. Não são aceitos pagamentos em dinheiro.
Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio
Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.

Somente hóspedes registrados podem ter acesso aos quartos.
É proibida a entrada de animais, inclusive cães-guia, nesta propriedade.

Há restrições de altura no estacionamento.

Taxa de café da manhã continental: entre MXN 250 e MXN 400 para adultos, e entre MXN 250 e MXN 400 para crianças

A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.