Name: Haven Hotel
Address: 161 Banks Road, Sandbanks, Bournemouth, Christchurch et Poole, GB
Price range: 139 $US–239 $US per night
Rating: 8.05

Ce qu'en disent des voyageurs

D'après les récents avis, l'hôtel Haven se distingue par son emplacement exceptionnel en bord de mer, offrant une vue imprenable sur le port et un accès facile à la chaîne de ferry, mais les opinions divergent quant aux chambres datées, à la qualité variable du service et à la constance de la restauration et des équipements.

Les clients soulignent la qualité du spa et des piscines et apprécient les terrasses, bien que des fermetures occasionnelles, de l'eau froide, des limitations d'accès aux ascenseurs et des bourdonnements mécaniques soient signalés. Les chambres varient, allant d'espaces agréables avec balcon à des chambres défraîchies ou très chaudes, dépourvues de climatisation, avec parfois du bruit, des vues décevantes ou des problèmes d'entretien tels que des jets de douche faibles ou des toilettes défectueuses. Un séjour ici est avant tout une question d'emplacement.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Le spa, les piscines intérieure et extérieure, ainsi que les terrasses sont très appréciés, de même que l'accès direct à la plage. Certains avis signalent des fermetures occasionnelles de la piscine ou du spa, de l'eau froide ou des douches de spa en mauvais état, des problèmes d'accès ou des pannes d'ascenseur, des bourdonnements mécaniques et un manque de places de stationnement par moments.

Avis de voyageur à ce sujet

8

Nathan

29 août 2025

·

A séjourné 3 nuits

Where the hotel was situated was lovely with access to the private beach. The staff were a little slow and unattentive. The pool has a bar but for beer you have to walk to other end of the hotel which is very odd. Nice and clean and breakfast i cannot fault, would stay again.

10

Paul

23 sept. 2025

·

A séjourné 1 nuit

Fantastic hotel, close to the chain ferry and bus services, beauitful sea veiws, on the beach amazing spa and out door heated pool, fantastic service, cant fault it, what a gem, also dog friendly

2

Julie

16 juil. 2024

·

A séjourné 3 nuits

We arrived to a car park full and nowhere to park,hotel very dated and surrounding area very disappointing,also entrance to hotel very hard to find,I was unwell during stay and not eating,my husband was unable to order a sandwich or anything for his lunch as nothing available

6

Paul

14 mai 2024

·

A séjourné 1 nuit

The Spa pools were cold and hot tub and outside pool closed without notice or explanation so no facilities Room was miles away from reception upstairs with no lift would be difficult for older guests which seem to predominate

8

S

12 sept. 2024

·

A séjourné 4 nuits

Just a few days away, lovely hotel on a fantastic location. Room was really nice and spacious, the only thing that let it down was the water pressure (or lack of) so having showers was pretty useless. Made use of the pools etc which were heated so even when the weather was not great, managed to get some swim time in. Would definitely go back.

8

Tracey

2 août 2023

·

A séjourné 2 nuits

Good value for money. Amazing location. The only downside during our stay was the fact that the indoor pool was out of action. I would stay there again.

8

William

11 sept. 2025

·

A séjourné 3 nuits

Nice veiws in lounge and restaurants. Dissapointed with no veiw from room.and problems a few times with lift not working

8

Tina

12 sept. 2024

·

A séjourné 2 nuits

Shame it is not made clear that one part of the hotel does not have access by lift. Very inconvenient and difficult for elderly residents.

10

Nigel

12 juin 2024

·

A séjourné 5 nuits

This is an iconic hotel and should be visited. Staff were helpful and usually have a smile for you. Our bedroom was generous and we had a wonderful view of the entrance to Poole harbour with an ever changing vista.The lounges and dining room also share that vista. Only two criticisms - the showers in the spa are dreadful and the evening service in the restaurant is slow. There are some external areas that look a bit tired but when you consider that the owners are planning to demolish the hotel to make way for 196 apartments it is not too surprising.- this would be a travesty and a destruction of Poole/Sandbanks heritage. Make sure you visit before this happens.

10

Diane

11 août 2025

·

A séjourné 1 nuit

Love this hotel ,perfect location right by the harbour and ferry to Swanage.Spa ,indoor and outdoor pool ,which leads to the beautiful beach Restaurant food and service is top class,with the best sea views.I don’t like going to places twice,but this hotel keeps drawing me back.

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Propreté

De nombreux clients ont trouvé les chambres propres ou impeccables, mais des problèmes d'entretien et de propreté surviennent, notamment des jets de douche faibles, des toilettes bouchées ou sales, des équipements fissurés, et parfois du linge de lit ou de la verrerie sale.

Avis de voyageur à ce sujet

10

P A

3 nov. 2024

·

A séjourné 1 nuit

Always love a stay at the haven - it’s an old building but immaculately clean. Service is always top notch and with a smile. Thanks again

10

William

25 juin 2025

·

A séjourné 1 nuit

Only stayed 1 night, but a beautiful hotel, good comfortable clean room

6

William

12 août 2024

·

A séjourné 1 nuit

great location, but our feeling is its an old tired hotel, we had basic room but was musty smelling and found dirty i had a dirty pillow cases, so had to sleep with one pillow, It was a very hot night, but window only open slightly, so no air, we did find a fan in cupboard, which helped. The beds are not very comfortable. Breakfast is self service, nothing to write home about, but adequate and you can eat outside with great views. Not great value for the money! but hopefully the better sea view rooms are better & cleaner.

8

Ian

15 août 2025

·

A séjourné 5 nuits

The toilet kept blocking up even when not being used.The maintenance guy came twice but as soon as he left it was blocked again.We had to use the ones downstsirs by the lift. The shower had no power at all absolutely useless. The bed had a spring sticking out on the left hand side. Had to ask for the coffee cups to be washed every breakfast. Hotel just neads a bit of T L C Hotel very nice pool etc perfect.

6

Peter

20 avr. 2025

·

A séjourné 3 nuits

Property had excellent sea views. Our room a deluxe double with sea views was only adequate. The toilet had not been cleaned properly and the flush was weak which meant we had to unplug it each time with a plunger. The room and entire hotel was tired and the bathroom in our room defintely requires a refit. The dining room in the evening lacked atmosphere and was cold. No heating was on in the communal areas. The restaurant at the sister Harbour Heights hotel was far superior and had more menu choices.

8

Jan

13 juin 2025

·

A séjourné 4 nuits

Like the veiw from our balcony. When we arrived we found that we had a cracked basin in the bathroom.

10

Alison

4 août 2024

·

A séjourné 3 nuits

Stayed in a budget room. Very clean add comfortable. Good value for money. The terraces were lovely with fantastic views. Easy access to the beach .i hope this hotel stays on this site for many more years I would love to return.

4

Michelle

7 mai 2024

·

A séjourné 1 nuit

Room needed updating was in room 300 shower not working, and taps of bath were sooo old hard to turn on, flush not the best, worked some times, not what I expected, the cost of basic room £211 expected better, dirty towel oldsie window, and dirty water glass

10

Caroline

20 mai 2023

·

A séjourné 1 nuit

Beautifully located hotel with great terrace overlooking the sea. Room was spotless and well maintained with quality furniture.

10

Jenny

24 août 2024

·

A séjourné 1 nuit

We stayed just one night but staff were very helpful and was lovely and clean

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Chambres

Les chambres avec vue sur mer et balcon reçoivent de nombreux éloges, et certains clients trouvent les lits confortables. Cependant, le décor est souvent jugé dépassé, certaines chambres sont petites ou très chaudes et dépourvues de climatisation, et d'autres sont exposées au bruit ou n'offrent pas la vue attendue.

Avis de voyageur à ce sujet

8

Avril

13 juin 2025

·

A séjourné 2 nuits

It’s a lovely art deco style hotel in a great location. Lovely and light and airy with high ceilings and wide stairways and corridors. Access to a sandy beach and views to Knoll beach and Shell Bay on Purbeck. Right next to the chain ferry which is brilliant and gives you quick easy access to the above and Studland. We had a lovely room but it was on the third floor with no lift access to the third floor and a really long walk to get to it. It was also very hot with no air con. I had to ask for a fan and lighter bedding, which was delivered to the room. The staff were lovely and really helpful. Would recommend a stay here.

6

C

5 août 2025

·

A séjourné 2 nuits

We booked a room that was discribed as a Economy Double Room, Courtyard View on your website, When we arrived the room had a view that was a waal a couple of feet away, see photo's. When I politely asked the reception if there was a room that had a courtyard view I was hold I had booked a budget room with no view, after showing them my booking discribing the room I was told this is what I booked. Rather than let it spoil my holiday I said "OK fine" and walked away, only to hear the receptonist who thought I couldn't hear say to her colleague 'What does he expect when he books a budget room'. This I found extremely disrespectful and returned to the reception to say I had heard what she said, the receptionist then got quite aggressive and said 'You have a room that you booked and we're not doing anything to get you another room' I tried not to let this spoil my stay at the Haven Hotel but unfortunately it did

10

Julie

18 juin 2025

·

A séjourné 1 nuit

Lovely hotel, lovely room and balcony.

8

James

24 juin 2024

·

A séjourné 1 nuit

Traditional style hotel with amazing views particularly from our room with a large balcony and views of the harbour and its islands. A hotel which we understand may be gone in a few years making way for a new development which will be a shame but with land prices in this vicinity what else would you expect, polite staff, clean and comfortable room although I’m not a fan of over bath showers but it did its job ! Breakfast very good with plenty to choose from, continental or a full English with everything in between. Would I stay again, yes I would, enough said !

10

Derek

23 janv. 2023

·

A séjourné 1 nuit

A great place to stay, room with sea view was wonderful. Staff friendly, courteous, and competent. Great location too.

6

Mark

23 juin 2025

·

A séjourné 1 nuit

Value for money isn’t great. The rooms were tired and outdated. No view from our room window and no air conditioning so the room becomes an expensive sweat box. They could well do with putting some money back into this hotel as overall it looks tired. The breakfast was okish. Nothing special that you wouldn’t get from a Premier Inn. The views once in the lounge are lovely so I guess this is what you’re paying for. Overall I give it an average score because there was nothing special which for the price was disappointing. Spend some of the profits on the building and it may improve the score.

10

Kate

8 juin 2025

·

A séjourné 2 nuits

3rd floor room had a stunning view !

4

Sue

3 juil. 2023

·

A séjourné 1 nuit

The hotel is actually quite nice, the restaurant, food and drinks are good and the view is amazing. Just DO NOT stay in the 'dungeon room' as we nicked named it. For those booking with a 3rd party organisation, they automatically put you in the worst room, no natural light except windows that open onto the hotel air conditioning plant which roars all night. They know this is a bad 'dungeon room' and if you book direct with them they automatically offer you a free upgraded room. Very disappointing - this room should be used as a store room NOT A GUEST BEDROOM. Although the room was clean and bed comfortable - think about it - people need to have fresh air and even if it is a view of the carpark it has to be better than a brick wall and air con plant roaring all night long!!!!

10

Charlie

26 juin 2023

·

A séjourné 2 nuits

Rooms were lovely and tidy and comfortable very clean. Seaview room was amazing tea coffee facilities were good in the room and the reception was good when we asked for more milk. We ate at the restaurant. The food was really lovely and the bar was great atmosphere lovely and chilled

6

Yngve

10 août 2025

·

A séjourné 1 nuit

Beautifully located but extremely dated hotel. The room felt like a nursing home. There was zero water pressure in the shower. The breakfast was quite poor. Everything felt cheap and dated

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Service

De nombreux clients trouvent le personnel aimable et serviable, avec un service exceptionnel et un enregistrement rapide. Cependant, le rythme et le professionnalisme du service varient, avec des signalements de service lent ou inattentif au restaurant/bar et des interactions désagréables ou peu serviables à la réception.

Avis de voyageur à ce sujet

8

Tracey

19 août 2025

·

A séjourné 3 nuits

We had a balcony room, overlooking the sea and harbour , view and location was excellent, hotel very tired , could be magnificent, and obviously as been in the past , staff very hit and miss, reception staff was lovely, restaurant staff was lacking , was going to have dinner one night in the hotel , so stood waiting to be seated , staff did acknowledge we was there , but kept us waiting that long we ended up eating out , I would understand, if they had been very busy ,but they really wasn’t.i also don’t understand there dress code , very shabby, faded jeans , track suit bottoms t shirts not a very professional look for staff , and that carried through with there lack of service, menu could have been a lot better, Pool and spa staff was lovely , outside drinks bar was added bonus

10

P A

3 nov. 2024

·

A séjourné 1 nuit

Always love a stay at the haven - it’s an old building but immaculately clean. Service is always top notch and with a smile. Thanks again

2

Arunee

12 juil. 2025

·

A séjourné 1 nuit

We booked room a year in advance for Sandpolo. We get there hour early(about 2 pm ish), so get told room not ready yet, said to us have to wait for room to be ready at 3 pm. (My mum and my sister already got their room and they get there about 1 pm!) So it’s fine, we went to bar to have drink waiting for room at 3 pm. Went to check at 3 pm and get told room still not ready! Will be another half hour! And we not happy about it as already told them we need to go to Sandpolo by 4 pm! We need to shower and get change etc. reception told us that we can go to get ready at Spa changing room and nothing she can do about it!!! Seriously we paid nearly £300 per room and she want y us to go shower and get ready for Sandpolo in changing room!! We are really disappointed so much. As hotel us not cheap hotel, but service is very low level! By 3.15 pm, reception still said nothing else she can do! She will asked if cleaner can get room done in 5 min!! ( which is should be like that before 3 pm check in!) So we get room about 3.20 pm! Oh she did offer refund 20% to us but we not ok with that. We need our room to be ready by time!Walked in to room 113, all we smell is worse cleaner armpits!! I know they rushing to clean room but those smell should never let customers experience when stay!! It was really bad and both feel sick in toilet !! Our room had only 2 small top window that can open! So have to hurry get change and leave room! End up with we got no time to shower and get ready proper

10

Robert

30 mai 2024

·

A séjourné 4 nuits

All very good. Staff were exceptionally friendly. Breakfast first class and the restaurant very professional.

8

John

13 oct. 2024

·

A séjourné 1 nuit

The location is the reason we stayed here. Right next to the beach where we could just chill. Room was comfortable and as expected. The building is dated The evening bar staff were distracted by their mobile phones & their service was appalling. Training needs to be given to make the customer experience better. We did eat an evening meal there-won’t so it again, food wasn’t great, too slow to receive the food (olives and bread took over 20mins to arrive). Charged us a 10% service charge which we weren’t aware of until after we’d paid….as service was poor I asked for it to be refunded. Breakfast staff were friendly very helpful and seemed to be happy to be there.

4

Anna

26 juin 2024

·

A séjourné 1 nuit

Poor customer service from the unhelpful receptionist when I checked in that bordered on rude.

8

Sarah

25 juin 2024

·

A séjourné 1 nuit

I love the location of this hotel, very special. The staff were friendly & helpful, but it seemed they were a little overwhelmed, not enough of them in. Also the bar ran out of some stocks of pineapple juice & limes used in some of the cocktails, that shouldn't happen.

10

T

2 juil. 2024

·

A séjourné 2 nuits

There was a slight hiccup with my room, but they very kindly sorted it out. As ever the stay was lovely, I just need to let them know of my difficulties with stairs, which is why I was moved to nearer the lift. Great service by everyone.

8

Judith

30 sept. 2025

·

A séjourné 3 nuits

Sea view wonderful! Staff slow to respond and sometimes forgot about us in the restaurant or not in reception when required which was disappointing. Lady in reception on the phone for ages this morning when we wanted to check out so we gave up and left our key cards on the desk. Not good!!

10

Jayne

12 sept. 2025

·

A séjourné 1 nuit

Absolutely beautiful area. Good place to stay to explore the area. Restaurant excellent, all staff friendly. Would stay again. Really comfy bed.

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Emplacement

Situé en bord de mer, à l'embouchure de Poole Harbour, à côté de la chaîne de ferry, avec une vue large sur la mer et un accès facile à Sandbanks ; idéal pour des excursions à Studland, Swanage, Poole et Bournemouth.

Avis de voyageur à ce sujet

8

Avril

13 juin 2025

·

A séjourné 2 nuits

It’s a lovely art deco style hotel in a great location. Lovely and light and airy with high ceilings and wide stairways and corridors. Access to a sandy beach and views to Knoll beach and Shell Bay on Purbeck. Right next to the chain ferry which is brilliant and gives you quick easy access to the above and Studland. We had a lovely room but it was on the third floor with no lift access to the third floor and a really long walk to get to it. It was also very hot with no air con. I had to ask for a fan and lighter bedding, which was delivered to the room. The staff were lovely and really helpful. Would recommend a stay here.

10

Barry

11 oct. 2025

·

A séjourné 1 nuit

Great location, great breakfast, comfortable bed

10

Daniel

22 juin 2025

·

A séjourné 1 nuit

Lovely hotel right next to the chain ferry Will definatly stay again

8

Rebecca

27 juin 2025

·

A séjourné 5 nuits

We had a pleasant stay at the Haven; the room was quiet and all the staff were friendly and helpful. The location is great for the ferry and a short drive to Poole and Bournemouth.

10

Geoffrey James

12 oct. 2025

·

A séjourné 5 nuits

Excellent Location, Scenery.

8

Darren

3 sept. 2025

·

A séjourné 1 nuit

The location is stunning, watching the chain link ferry going backwards and forwards

8

David

24 juin 2023

·

A séjourné 3 nuits

Had three nights B&B Location is amazing with boats ships going past all day right by the beach and Ferry. The hotel looks a bit tired in places. The front would look a lot nicer with a few flowers in the pots. Breakfast was fine normal hotel fare. Dinner was fine although a bit pricey .Went to sister hotels for Italian and Chinese Better value. Would return to hotel due to location but would like a balcony in what was superb weather

10

Diane

11 août 2025

·

A séjourné 1 nuit

Love this hotel ,perfect location right by the harbour and ferry to Swanage.Spa ,indoor and outdoor pool ,which leads to the beautiful beach Restaurant food and service is top class,with the best sea views.I don’t like going to places twice,but this hotel keeps drawing me back.

8

Chris

8 sept. 2025

·

A séjourné 3 nuits

We liked where the hotel was situated on the beach at sandbanks

8

Nick

24 sept. 2025

·

A séjourné 4 nuits

Superb location

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Repas

Le petit-déjeuner est fréquemment salué pour sa variété et sa vue, bien que certains aient trouvé les plats tièdes ou médiocres. Les expériences au dîner et au bar sont mitigées, avec des menus limités, un service lent et une qualité de nourriture ou de cocktails inégale.

Avis de voyageur à ce sujet

10

Peter

22 juin 2024

·

A séjourné 2 nuits

Location location lication. This is a lovely hotel with helpful staff and great food. The beakfast buffet is amazing. Everything is good quality. What sets it aside from other high quality hotels is the location. It's like being on a ship. The sea views are fantastic. This is the best hotel I've stayed in and I've stayed in a few!

10

Robert

30 mai 2024

·

A séjourné 4 nuits

All very good. Staff were exceptionally friendly. Breakfast first class and the restaurant very professional.

8

John

13 oct. 2024

·

A séjourné 1 nuit

The location is the reason we stayed here. Right next to the beach where we could just chill. Room was comfortable and as expected. The building is dated The evening bar staff were distracted by their mobile phones & their service was appalling. Training needs to be given to make the customer experience better. We did eat an evening meal there-won’t so it again, food wasn’t great, too slow to receive the food (olives and bread took over 20mins to arrive). Charged us a 10% service charge which we weren’t aware of until after we’d paid….as service was poor I asked for it to be refunded. Breakfast staff were friendly very helpful and seemed to be happy to be there.

8

Trevor

10 sept. 2024

·

A séjourné 4 nuits

Very enjoyable, hotel breakfasts good, hotel dinner choices poor, harbour heights Chinese meal excellent.

6

Maiken

7 juil. 2024

·

A séjourné 2 nuits

The location is superb and the spa and pool facilities good, however the hotel service was unprofess ional with untrained staff. Furthermore the bar cocktails were appalling and there were no nibbles available.

10

sue

20 août 2025

·

A séjourné 2 nuits

Fabulous location on the beach. Lovely menu with vegan options that's not the usual burger and chips then sorbet.

8

June

7 oct. 2023

·

A séjourné 4 nuits

We booked a deluxe room and expected a full sea view and balcony but we’re put in a side room. Breakfast was fine but choice at dinner was quite poor

6

Yngve

10 août 2025

·

A séjourné 1 nuit

Beautifully located but extremely dated hotel. The room felt like a nursing home. There was zero water pressure in the shower. The breakfast was quite poor. Everything felt cheap and dated

10

Claire

22 juil. 2024

·

A séjourné 3 nuits

Had the most wonderful time. Also had a meal in the hotel restaurant absolutely beautiful food and incredible service. Perfect location. Cannot wait to go back :)

10

Pam

27 juin 2025

·

A séjourné 2 nuits

It was 5 star apart from the breakfast hot food bar does not keep food hot enough. Cold eggs are not nice , apart from the temperature of hot food I cannot fault the breakfast. Fabulous array of hot (tepid) and cold food.

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Mois	Prix moyen
avril	108 $US
mai	184 $US
juin	196 $US
juillet	253 $US
août	244 $US
septembre	183 $US
octobre	122 $US

Haven Hotel

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À propos de cet établissement

Emplacement

Options de chambre

Chambre Simple

Chambre Double Deluxe

Chambre Double, vue mer

Chambre Double

Chambre Double, balcon, vue port

Chambre Double, balcon, vue mer

Chambre Double Économique, vue cour intérieure

Avis des voyageurs sur Haven Hotel

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Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

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Suppléments facultatifs

Prix pour les dates à venir

Informations sur l'établissement

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $144	21 $141	22 $141	23 $193	24 $239
25 $140	26 $142	27 $139	28 $140	29 $141	30 $157	31 $157