Super 8 by Wyndham Cambridge/Kitchener/Waterloo Area

Dirty

Overall, for the price and type of hotel, this was a decent stay. The location was very convenient — just off the highway and close to restaurants, shopping, and everything we needed. The bed was comfortable, the shower had great pressure and hot water, and the microwave and fridge worked well. We also appreciated the main floor room with easy access to a grassy area for our dog, plus a green bin for waste bags. Continental breakfast was about what we expected. Unfortunately, there were a few negatives. Our vehicle was vandalized in the parking lot during our stay. Thankfully it wasn’t broken into, but it was still upsetting. Our room was also never serviced during our 3-night stay, although when I did find a housekeeper she was friendly and quickly provided towels upon request. The biggest issue was the front desk staff. Our key cards repeatedly stopped working and every interaction about it came with attitude from multiple staff members, as though it was somehow our fault. We travel often and have never experienced ongoing key card issues like this before. Overall, the hotel met our basic needs with decent sleep, good showers, fair pricing, and a convenient location, but customer service definitely needs improvement.

Very good breakfast, and coffee 24/7. Clean room, friendly staff.

​If you're looking for five-star luxury, this isn't it but if you need a reliable spot to crash after a night out or a quick place to stay while traveling, it definitely does the trick. ​The staff is lovely and very welcoming, which makes a big difference. The rooms are basic but neat and tidy, and while the beds are actually quite comfortable, the pillows could definitely use an upgrade. Full disclosure: I’m the type of traveler who brings my own bedding anyway, so I was perfectly cozy! ​The rooms do have a bit of an old-fashioned smell to them, but I found a quick hack: I clipped a linen scented car vent air freshener onto the heater/AC unit, and it cleared the air right up. ​A huge highlight was the King Suite. It’s massive honestly felt more like a bachelor apartment than a hotel room. It comes with a full kitchenette, a full-size fridge, and Smart TVs, which is a nice modern touch for a budget friendly stay. ​Bottom line: It’s nothing fancy, but it's clean, comfortable, and the extra space in the suites makes it a great value.

The fixtures in the room were very worn, and battered. Bathtub was stained, floor uneven curtains improperly hung. Security door to outside was duct-taped permanently open allowing anyone access. Worst room I've ever had. (Reflected in the price however)